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Serving Over 20,000 US Medical Transcriptionists

Do Not Fear Retribution for Sharing Concerns

Posted By: Jeff Mcnees on 2009-06-23
In Reply to: thanks - denise

Denise:

Thanks for the kind words about my post. It is my sincere attempt to ensure that every team member feel valued and empowered to be successful. It is regrettable to hear your concerns for simply sharing your feelings and yet I can understand because I do know that these types of passive/aggressive response have been taken by managers of our organization and virtually all others.

Denise, it is my job and responsibility to make sure each team member has a voice and that their concerns are heard. While I can't always provide everyone with exactly what they want I am typically able to help. I hope you will feel comfortable sharing your concerns with me.

Thanks again for the reply and sentiments.

Jeff E. McNeese
SVP, Operations
DTS America, Inc.
T: (877) 387-6876 ext. 115
F: (615) 329-2298
jeff.mcneese@dtsam.com

yourvoice@dtsam.com






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Never fear. Lee is not going anywhere. nm
:)
so maybe you have nothing to fear.
x
I fear you don't get it.
What are you suggesting, then, that the poor OP not take ANY jobs? Gee, that's a great solution. Turn down 7 cpl. Live on 0 cpl.

Nice solution.

Obviously, you've never been in the OP's shoes, because sometimes scraping by is better than the alternative.

I'm so sick of snobs who say things like 'I'll never work for a company that offshores.' Must be nice to have the luxury of living off of someone else's hard work, that's all I can say.

Enjoy your galavanting.

The rest of us have to work.
I think fear of retaliation.
Someone below said they were threatened and harrassed by the company I work for. Also, I do not want the posts removed.
I fear you misunderstand
I am not sniping at anyone.  Why do you think I still post here if not that I care about what you people, my sisters and brothers, are suffering???  Your post totally offends me.  If you recall, I am being sued because I posted MY experience that I thought might be helpful to those of you trying to make decisions.  My heart aches for all of you who are having trouble making ends meet and I truly wish I could help all of you and I am TRYING as best I know how by bringing certain facts to the attention of appropriate people who MAY be able to make a difference.  The point I was trying to make is that if SOME will settle for 7 cpl today, tomorrow these greedy MTSOs will see no reason to continue to pay 7 CPL because they will be able to get people to work for 6 CPL.  You see where this can go?  Do you really think anyone can support their family on a couple of roupees (or however you spell it) a day?  I think not.  That is the point I intended to make.  At least look at it this way, I'm not out there competing with anyone for work while I'm out galavanting with my husband's retirement in my motorhome. 
Fear of change I guess.

Yes, it is going to take a revolution and I fear it isn't in the too distant future. nm
/
Let's just say I'll bite my tongue for fear of
getting kicked off the board for stating how things have been since they started offshoring. But I think you get the general idea.
My fear is the 8 cpl/4cpl VR. Can you really make any money there?
/
My concerns
First with the job application. They already have all this information on me. I am not giving out references again, and I am not agreeing to a credit/background check. Everytime someone pulls your credit file, it lowers your score slightly. Not going there. Plus, will they somehow use this against us in the future as far as our years of service and make it appear as we did not start with the company until September 15, 2007?

Second, employment agreement. I have a problem with items 4 and 5. I don't plan on sticking around with this company forever. The only reason I stay is because I love my accounts. If they move on (very likely), then so will I. It is quite possibly that I might indirectly divert business from SPI if I go work for a company that has taken one of their accounts. Agreeing to $1000 sanction if that is the case? I don't think so.

The whole arbitration agreement is just a complete farce. From everything I have read, the employee really suffers when matters are taken in front of an arbitrator rather than an actual court of law. SPI knows they have issues. What about the fact that they don't pay time and half for OT? I bet the DOL would love to hear about that one. I could see down the road a whole bunch of MTs trying to file a class action suit, and I think the legal team at SPI is really worried about the same thing, hence this agreement.

Off my soapbox. And it's very early. Too early to worry about spelling or typos, so don't beat me up.
none as far as it concerns me
My point was only that MDI isn't taking on VR to pocket more for themselves. I'm well aware how this affects me personally.
Concerns
I understand your concerns. I am an employee and would not have it any other way. Every individual’s situation is different and the company is aware of that. I am sure they will work with you. Give them a chance, you might be surprised.
I understand your concerns
I have google'd myself to death, LOL. I did get an interesting email today, but I have a hunch it's not what you're talking about. I wish I could leave my email address, but I have the same problem as you do and my email would be too easy to track down. I guess I'll just have to wait .
I have my concerns too. This year not even a
Christmas card.   There have been a couple other things that when added to this pot leaves me wondering what is going on.  
I certainly have let D know my concerns but to no avail. nm
nm
Sorry..I meant THIS concerns their
medical records
What concerns me is that the rule is
Unless you like being banned, then keep on having laughs over the job seeker's board posts.  It happened to me, so I like to tell people that I was instantly banned for pointing something out on a job post.  It is not acceptable no matter what the forum or nature of the job posting.  It is not really up to you or I to decide what is just having a laugh!  The moderator has posted this in the past.  NO MAKING FUN OF THE JOB POSTS.  Someone may want to apply, do you think that there are only American MTs in America?  Do you think only foreign MTs stay in their country?  Even if the job was foreign in nature, that doesn't give anyone the right to poke fun or have a laugh at someone else's expense especially someone who is offering jobs!!!!!!!!!   
I know the feeling here and that is what concerns me. nm
x
I definitely share your concerns...

In my previous post I was and am trying to stay hopeful, as I really enjoy working with MDI like you, when I talked about possibly changing to another account.  In reality, I feel as you do, that I just don't think there will be enough work on straight MT side to provide that.  I just don't understand why such a great company like MDI is offering such a pitance for VR when most other companies are offering 4-5????  Just don't get it.  Again, I'm trying to remain hopeful and would like to believe what the leaders at MDI told me about tripling the line count, but seriously, in reality I really KNOW it is just not possible. 


Does anyone have any ideas about anything we can do?  Perhaps approach MDI/Dorothy as a group with our concerns??


Hospital concerns for benefits.

Many MTSO's are hiring only ICs now with no no benefits given.  Now given these are mostly smaller company's.  But why don't the hospitals form their own and contract out.  That's basically what some of the smaller MTSO's are.  They use the hospitals equipment.  I work for a small rural hospital as an independent contractor.  I worked inhouse for 2 years doing their Basic 4 and radiology reports.  For family reasons I was planning to leave but they offered to send me home to work.  Since my husband had medical benefits, I did not miss the benefits at the hospital.  But this situation worked out fine since I had a sick child that I was paying daycare for when he was not even there but home sick.  Ten years later, I am still working at home for the same hospital.  Hospital's work has grown and I am not willing to work so much now.  The hospital thought about hiring a MTSO but decided not to after they found out what they charged.  Which was about 3 times what I did.  They hired part-time Transcriptionist themselves to cover what I could not do.  So, to all those below who thinks it wound not benefit the hospitals, here's one story where everyone benefits. 


Do you really think owners have time to come on this board to know there are any concerns? sm
If you really and truly believe they are offshoring, ask them. Tell them you have concerns and that you have heard they were outsourcing!. I know for a fact that L is still quite involved in the company and believe me, they have hired new people; people who just couldn't cut it and were not good enough to put out quality work; QT has always, always prided themselves in quality! If an MT can't do quality work, why keep them? It's a waste of time and money! I just know one thing, I will do my all this week to help get us back in TAT. You do what you have to do!
I don't think there would be any greater conflict concerns than there would be with any kind
;+
I'm not saying you don't have valid concerns but I sincerely feel...
You all should be entitled to have your own board. I've done the Transtech thing a few years ago. This is all old news. Same as most of the companies on here, you either love them or hate them but I feel there is a ton of people that work there or people who want to work there and you should have your own board to discuss this.
well I sure didn't I was fired for voicing my concerns
Would they take me back?
Transcend Line Count Concerns - SM

Any fellow Transcenders have knowledge of how the company handles not meeting line requirements, especially if low to no work on your account.  Are there warnings given or do they just pink slip you immediately?  Anyone had ANY experience whatsoever with this....Thanks so much.  Am worried. 


 


 


Once upon a time, a surgeon responded to my concerns
The girls were tearing up the 3 surgeons up one side and down the other. And OMG, what they had to say about the office manager!!! I felt they were betraying the man who fed them. So...I went into his office and said, Dr., the morale is very low, the office staff are very upset, threatening to find new jobs and I thought it should be addressed during a staff meeting.

His response was: Do not pay attention to what they say. Venting is a necessary part of being a part of the work force (when you are an employee). The doctor brushed it off,did not want to hear the details and he did not really care who was the instigator. He felt that as long as they showed up on time, held up their end of the load and were pleasant with the patients (anorectal surgeons - ouch).

That office staff who whined and complained and ridiculed was with the surgical team for over 10 years - An RN, 2 front office, insurance cler and med Records gal.

Huge Bonuses (which say THANK YOU!) at Christmas brought momentary pleasantness but come mid January, they'd start again, feeding off each other, like a bunch of women at a Sewing Circle (have you seen the pic on this website depicting us as women in a sewing circle, dear?)

Bottom line - it is harmless. If money is there and then not there, without warning, a person who is not complaining about it is the one I'd be curious about.
I've had concerns for at least a year. I'm a long-term

QTer so I have seen lots of changes.  Not that I expect anything, but we've always gotten something for MT week and this year not even a card and the whole stink over Christmas.  The IRA thing doesn't have me really concerned.  From what I understand they only hire ICs now.  I know they've had some long-term people leave who might have been employees, so it might not be cost efficient to continue the program.   I haven't had a raise in several years and these days I'm just glad to have a paycheck.  I don't know how much of the work is being offshored, but you would think that would free up some $$, unless they have had to hire extra QA people.  I like not having lots of e-mails/phone calls, but I also would like to know what is going on.  I denied for months they were offshoring, but when I got proof it was a slap in the face and I felt like we should have been told about it.  There seems to be plenty of work on my account so the offshoring hasn't  affected me directly.  So far the checks are always on time and have never bounced. 


Things have definitely changed and I don't think for the better, though I've interviewed with several companies lately and haven't found one yet that is better than QT.  I just try to do my lines and be thankful for a paycheck and just accept the fact that the company will never be what it was. 


This is the thing that concerns me about this field. Pay is staying the same not increasing!

Every OTHER medical field, nursing, therapists, techs, etc. are all experiencing the yearly salaries going up.  Transcription compensation is not increasing. 


While they may increase the RATES the ability to make the more money is not there because of VR, taking away the header allowances, more difficult accounts, more ESLs, stricter QA, etc., etc. slow platforms that require information inserted that you don't get paid for and anything else that lowers your salary.  If hospitals are looking to slash their transcription budget, they are going to pass that onto the service and the service will pass that onto to the employee. 


I know transcriptionists that were making 45-50K in 1987 working 40 hours and now they are making 35K and often times working more than 40 hours to make that lower amount.  Or I hear people say I can make the same money but I must work much harder and longer hours.  I think wow...you have to work harder and longer to make what you made in the 1980s. 


Other occupations have gotten consistent raises without the need for more hours and I don't think employees would put with up it.  Imagine a well qualified R.N. being offered a 1987 salary?  The hospital would have a hard time hiring nurses.  But the transcription service environment is so competative if they can offer the work cheaper and cheaper while guaranting accuracy they will get that contract.  So in order to stay in business they have to find a way to pay the Transcriptionist the least amount of money to see their profits which they need to stay in business. 


Of course if transcription is all you know and you don't to work in an office or get a job at Starbucks you keep going and accept the pay because we really have no control.  You have to work with what they offer you. 


I've never had a problem with checks or insurance before so that is what concerns me.
But, I will be following up on Monday. I was just hoping that anyone who had this happen could confirm that is the way it is done. Thus far, no one has really confirmed this so that is a good sign.
Funny some of us were written letters by company attorney when we posted our concerns here
:(
Thanks for sharing.
x
Thanks for sharing...
It helps to know you guys are happy there and why. It's just hard to know what to do these days, but I think I'll give it a go with applying and see what happens.  Thanks again!
Ok, not for me thanks for sharing. I will run away from OSI! nm
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Thank you all for sharing
I appreciate all your feedback. I think I'm going to give it a try and do both for a while.
Wow, thanks for sharing that and sm
good luck to you! I hope you find some good companies to choose from. Post back if you find a good company, not even who, but that you found one! Do they still exist?
thanks for sharing that :-) sm
But you know, I bet some of the meanies here do have good lives. They just don't, can't, or won't understand what it's like to have bad things happen through no fault or even through fault of the individual (human comes to mind here).

When one lives in a protected, happy shell, perfect in their mind, it's hard to think outside that shell.

That's not to say that unhappy people don't post insensitive things either...

My life is not peaches and cream and by no means am I what I would call 'happy,' but I have not desire to spew hurtful, hateful words.

It makes me happy to help and make others feel better. My favorite of your mom's words is the one about keeping yer mouth shut if you can't say anything nice (or constructive so to speak).

But my all time favorite is do unto others. It really covers it all.

Good luck to you and I wish you the best. Your words touched me. :-)


Thanks for sharing this ... sm
It's encouraging to hear. I'd love to try ASR but can't take advantage of the opportunity because I haven't been able to get my lines up to minimum production level for reasons I've stated in another post.

I'm trying to hang in here because aside from the money I think this is a pretty good company. Just keeping my fingers crossed that it will get better for everybody financially across the board.
A lot of sharing
We even set line count goals with each other and don't talk about how to get out of work and stay on a board instead of working. We share pictures and recipes and helpful links etc. This board has been a godsend to me when I was struggling with my line count. TT should be glad that we have it instead of telling everybody it is phony just because they didn't send it. That kind of dampens my spirit about TT but I will try to get past that. I know that we have some management on board because they have posted and there is more than one. All the questions we can't answer on the board we send an email to TT. TT you have no idea how many emails we have saved you! We have nothing to be ashamed of on our board and welcome anybody at TT to read all the messages.
Thanks for sharing your
experience.  Do you recall how QA staff was with either of these two companies?  Was workflow steady?  I just really don't have a good feeling about any of the 3 yet.  Usually I have some feeling but I'm at a loss here. 
TY so much for sharing this with us!! :-->
/

What about MTs sharing one job?

Can that work?  I guess it would be subcontracting in a way.  Just wondering.


Thanks.


thanks for sharing
Well, now that I have cooled down a bit I wanted to thank you and the other poster for sharing your stories. Sorry to hear about you health troubles. I hope that some day you will overcome those blocks that you have been having. It is such a frustrating disability. My son has come home from school on more than one occasion in tears after a rough day of being made fun of by kids he thought were his friends. I have woken up at night from panic attacks thinking about my son giving oral reports in front of the class. The other poster says that I am too sensitive and I should calm down, but if you discriminate against one stutterer then it is a slap in the face to all stutterers, and I am more than happy give anyone a good tongue lashing for discriminating against anyone who stutters whether it be a neurosurgeon or a janitor.  I will say a prayer for your rehabilitation
Thanks for sharing. NM
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wow thanks for sharing. Seems to be come up more and more.
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Thank you so much for sharing this
I think most of us at MDI-MD see right through this facade of 'one big happy family' and are clawing our way out as quickly as possible, and your post just reinforces WHY we need to.

I'm sorry you had to go through it, too.

We MTs, despite our differences, really are a sisterhood or family of sorts, and we really need to stick together and reach out to help one another right now, and I for one am delighted to see the unification of all on this board, especially compared to the usual catfighting and hostility.


Thanks for sharing this............ sm
I appreciate knowing what it's like from someone who is using it as opposed to what management wants us to believe it will be like.
To those who don't mind sharing....
Are there any companies that pay base 10 cpl with opportunity for production and/or QA incentives, employee status, good benefits, and great transcription platform.   If so, would you mind sharing the name of your company.  I am feeling very unappreciated where I am, and need a change.
I do not mind sharing. SM
However, this is not a large company.  This is a local company, and I have just been asked if I knew of anyone who needs the work.  If you would like to leave your e-mail, I will be more than happy to share more info. 
Appreciate the info sharing
I finally found a job with a good company thanks to this board. I quit putting in applications for job posts until I came here and checked out their reputation.. (finally learned to do this after dealing with one not so good)

I really appreciate MTStars job seekers board and company board.
That's a great tip. Thanks for sharing! nm
x
Recruiters: Thank you for sharing sm
I am really embarrassed for those people, but I am also having a good laugh. I bet you all really need to vent.  Do you have a network of recruiters where you can go?  I am glad to have a glimpse of your world.  Now I know why some of those ads are in caps - YOU MUST KNOW HOW TO DO THIS OR DO NOT APPLY!   Honestly, they sound hostile, and I skip by them, but at least now I know why.