Got it and replied back. Thanks! nm

• Preferred Transcriptions in MI? - Curious
  • I sent you an email s/m - MI-MT
    • Got it and replied back. Thanks! nm - Curious

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Part of the reason I replied was because I did go to management, several times in fact, and either there were no replies whatsoever or the replies were in disagreement with others in management, leaving me wondering which one was correct, or they were replies to simply pacify with no intention of correcting.  I'm not trying to flame the company. If my experience seems like a flame, it is because there is a problem and exposing it is like exposing dirty laundry, I guess.  It isn't meant to dissuade anyone or persuade any else for that matter.  It is simply MY experience.  Like I said before, I am not a disgruntled employee.  I am merely experiencing some things in the company that differ from what others are going through and I am simply expressing my experiences on this forum because of what I stated before about intimidation coming from management on the internal forum. 

You are absolutely right that there are many, many employees of Transcend that are extremely happy.  I'm not among the ones who have flamed anyone for posting postive experiences. I have/had been one of those happy employees for years.  There are also many that have been so fed up they have quit. There are also current employees who are in my situation as well, but are afraid to talk about it.  At this point in time, I fall in the middle grouping.  I'm not saying it's a bad company to work for.  Again, I am merely expressing my experience, and has been said many, many times before, I'm quite confident that people on this board have the ability to know what is best for them in a company and aren't going to let the posting of a few happy cheerleaders or a few disgruntled ex-employees be the basis for the decision what company to choose or not to choose. 

All I am saying is that if you are the poster who feels that he/she can work whenever simply because it is inconvenient to work the shift you had committed to, please don't assume that I hadn't talked to management about MY issues and try to point the finger and make accusations about MY motives.  This board is about the pros and the cons.  Unfortunately for me, my circumstance falls in the latter grouping and I shouldn't be lumped into a group of people flaming or bashing and told it is unfair for me to speak about my experience when I have tried all other internal avenues to no avail.  If my experience seems like flaming the company, there would be no flame if there was no ember to fan, so I should have that accusation pointed at me simply because I discuss it?? That is what's not fair, and since I did say I didn't want to argue, I'm not going to keep the discussion going with banter that gets heated or flamed to the point the whole string gets deleted.  Thanks for your input and have a nice day.

The accounts weren't too horribly bad.  The reason I ended up leaving was because slowly but surely they began to inch closer and closer to paying QA by production.  When I first started, the quota was something like 30 reports a day.   We simply had to make sure that we QA'd all reports that were close to being out of TAT first and then do the rest.  Then, my supervisor left and they hired a new one who immediately called a big teleconference meeting and said we had to up production to 60 reports a day.  Then, they started counting lines.  Which was fine because they were still paying hourly.

Next, there was an MT who used VR software because she was blind - yes blind.  Again, when I first started, I was told we had to edit her entire reports because she used the VR software and we had to make sure that everything was correct and made sense.  Then, we are told only check the blanks.  I wasn't comfortable with that and I continued to completely proof every word.  Then I was called on the carpet not because I wasn't meeting the production quota, but because I was ONLY meeting the production quota.  I told them I was proofing all of the MT's work that used VR, I was told that no one ever told me to proof every word of the VR reports and that I needed to fill in blanks and move on.  When I voiced my concerns, I was told that was my job, to fill in blanks and I should move on and strive to product above the standards.  Next thing you know, rumors abounded about changing the QA staff to being paid on production.  So I left. 

There just seemed to me to be too little concern for quality and more emphasis on quantity and I just didn't want to be part of company who would take money out of my pocket just to line their own and that's what they were doing by putting QA on production.  I also am not comfortable with the job of QA being thought of as a blank filler.  There is much more to the QA profession than just simply filling in blanks. 

I don't know if Transcend ever did start paying QA by production, but I could see that the idea was being floated there.  Maybe there was a enough protest that they didn't change from hourly. 

Good luck to you!

happier.  I am on a different account then the first time and it is as if it is a different company.  I have a great lead who leaves us alone most of the time but is there when I need her.  It showed me that you can have a different experience within the same company.

I have to say that in the few weeks since they have the new office, it is much more organized probably because there are a lot of people there all the time.  I had the pleasure of speaking to the new HR manager who was HR at a hospital, got my questions answered about insurance as I am going to full time and had a live voice pick up the phone.

Not all change is bad.  This is one company that has changed for the better. 

This is a message on the main page...

MTStars has been staunchly against the offshoring of American Private Health Information, but realizes that MTStars must evolve with the ever changing views of conducting business in the global economy. The hands of time cannot be turned back on the widespread transfer of information globally and as of January 1, 2006, MTStars opened itself up to include the global environment.

If anyone is interested, I have an oral surgery account that I need back-up help with every once in a while.  This will be p.r.n. Very easy.  0.07/65-character line with spaces.  Will need wave file player and MS Word.