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Great office staff, okay pay, horrible ESL's on all accounts. NM

Posted By: FN'er on 2006-01-17
In Reply to: Information on company - June


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Great office staff, okay pay, no benefits, horrible ESL all accounts...NM
Great office staff, okay pay, horrible ESL's, no bennies....NM
YOG - Lots of work, great office staff, great money. NM
Office Staff TT
I think they are more aware than ever with the new accts. that more office and management staff is needed. Lately they've promoted a couple from within the company to act as lead transcriptionists to take some of the burden off of the acct. manager and others in the supervisory position to give them more time to answer other questions. There is Eyvonne, who I think is the actual supervisor and Diana, Donna, Nancy and another one I do not know the name of that are doing jobs that once only one person was doing. I think it's super they did this. It helps out a lot having someone always there to ask questions if you need an answer. Eyvonne is always responsive and Donna and Diana are simply fabulous. They are so kind and try to answer your questions quick. The other night I had a question and emailed the lead MT address and even though Donna did not know the answer, her answer was I don't know but I'll find out for you and she DID. How many times do you hear of someone saying that and really doing it? Not often. They needed to do this a long time ago. I've only been with TT for almost a year but I really like it here and they seem to really be conscious that we are what makes this company work. Agree with you too, I love all the work recently.
SoftScript is the worst - horrible accounts, horrible management, don't go there! nm
I worked for them also and the greatest office staff. .. nm
It was stated the leak came from office staff.

There was also the issue of an MT getting a QA file that wasn't hers, the lended more fuel to the fire.    I know a few more things that I can't say without pointing the finger at myself that also has me concerned. 

I guess until someone gets up the nerve to ask the MTSO we'll never know.  

My MTSO only gives bonus to office staff. MTs do
Horrible accounts, horrible sound quality, etc
The only time SoftScript would not be wonderful is if you aren't doing your job. They are an extremely professional company. Sounds like someone may not have lived up to their standards.
their QA is rude. The office staff will slap you right in the head. don't think about it.
they are all nicey nice until you don't sniff the right way, then WHAMMO
Are the office staff male or female? The reason I ask is

that in India women are generally second class citizens.   I'm sure they are becoming westernized, but when people marry in India the wife becomes a possession.

I wondered if the office staff were male and the reason for their lack of social graces is more because of culture than anything.  Regardless not pleasant and doesn't matter why. 

LOVE IT! Been here 2 weeks and am already up to my past production. The office staff are
wonderful, I love my account and am so glad I made this move.
in addition, while the office staff are partying, visiting with each, breaking whenever they want to
with pay, we are struggling to pound those cold keys with our cold fingers with our break drinks, meals at our desk . . . no time to take off due to no pay for any time taking off for a break or lunch.   We are grabbing all the work we can get now before another MT gets it, as our paychecks continue to dwindle due to VR/ASR and leads and others taking the easier dictators from us (those who have ever transcribed a word in their life) and passing all the other down to the piecemeal worker, the MT.
TransTech sent an Amex gift cheque and a lovely card signed by all the office staff.
Very thoughtful and a nice surprise. I love these people.
Because the girls that monitor the accounts in the office were told the accounts either go on DQS or
move on. All accounts to be with MQ must be on DQS and no more different platforms. ONE ONLY DQS. They can send more work overseas then.
Staff is great-no work and too many platform issues.
Tech staff great, yes you can adjust speed. (nm)
You made a good choice. The staff is great, program simple. Welcome! nm
Been there 9 months and LOVE it!!! Plenty of work, good platform, great staff.
I finally found a home.
They definitely have some horrible accounts.
They need to evaluate their managers, especially one of the new ones.
Horrible accounts - platform sux! nm
Loved Alltype! Great management and great accounts.
wah  -  i miss it there!
Great platform, horrible company
Transhealth is very organized, great benefits..horrible platform
Maybe it was just me but i never made it through training. It certainly could have been a lot easier than having to open up 3-4 programs to get going. I found it to be time-consuming and in a production-based atmosphere, this did not cut it. On the other hand, maybe others think the program is wonderful, but I sure did not. I have used Dictaphone EXText and that is way easier.
Yeah, but the sound quality is horrible on all accounts. Good luck with that!
The staff and the attitudes of the staff. Very helpful, cheerful. (sm)
They seem to work extremely hard to balance everything out, enough work, enough MTs and always making sure they let the MTs know they are a valuable asset to the company. That means a lot. Not to mention the bennies are pretty good, too.
great office
I was tranferred to the SantaAna office permanently over 8 months ago,(my office closed and I did not want to go to Foxboro for fear of lack of work) before that I had been helping the SantaAna office for over 2 years in 2 of their accts. I was doing this because my office in the NE had no work. I always have work and am very happy with the office, especially after talking to some of the MT's that were transferred to Foxboro and Amherst. I really lucked out by going to a CA office
It is my understanding that when an office closes the accounts that do not want to go on DQS are not
still serviced by MQ so that may also be what is going on. All accounts I believe must go on DQS or find another service.
Can anyone working for the Ohio MQ office tell me who they are and are the accounts decent to do or
are there a lot of ESLs. Thanks for any info you have.
I would send in your resume or call the office. Some accounts do not
use phone lines at all and are internet only. My account is an 800# but I am not sure if there are any openings on my account.
Lots of new accounts. I called the office to ask a question and sm
found out that there are more than a dozen new accounts starting in the next couple of weeks. I am happy at KS but anything is better than MQ. I left there a year ago and am very glad that I did.
Horrible, horrible, horrible place. Unlike the other poster
I actually worked there.   Sound quality is horrendous.  The account I had was the worst ESL I've ever had and I do 85% ESL so I have no problems doing ESL.   Frequent management turnover.   When I was doing QA the work was so bad that I pretty much had to redo every report.  I hear about how well they pay, but they don't pay that well and certainly not enough to compensate for all the other stuff. 
Not yet but our office is being transferred there I think with out accounts. Doesnt sound good. Why
did you transfer from Foxboro. I wont stay there if they take me off my accounts. How is the quality with putting people on all these accounts. It is my understanding all the NE offices will be working out of Amherst fairly soon. What a fiasco that sounds like it will be. How long do you think this will last until all the good MTs move on if that office contines to do that.
I hope you are right because my office adamantly denied until it happened that our accounts were
moving and they are closing.
Warminster office is about ready to close its doors. Our accounts unfortunately went to Amherst. I
understand they are going to have a national system not regional where when there is a hospital that needs help people out of work get work in it. I would rather have a main account or a few I know so I am not sure about this new deal. Maybe they are going in with Spheris.
Worked there 2 years ago..horrible, horrible, horrible.
Would totally avoid them at all costs.
yes, IC only, clinic accounts, great co.

Is that the only option, though? How about great accounts at 10 cpl? :-) nm

Great people, IC only, low pay, easy accounts, sm

direct deposit, paid weekly, always on time.

Hope this helps.  Good luck!

Which companies out there have great ortho accounts??

I would like to find a company that has a lot of ortho..It's my first love. Any suggestions??

horrible, horrible contact person! Worst experience ever. SM
Turned it down because of the arrogance and attitude.

That was not long ago. Ads run every 2 - 3 months.
Good accounts, great people, plenty of work. sm

I'm past that "honeymoon" stage of the first few months that another poster mentioned.  I still find them to be the best for me.  Never run out of work, always there for questions, including timely responses, great people (QA and otherwise). 

I'd highly suggest contacting either your supervisor or Jane (as she offered) about lack of work.  As you should see on the daily reports, there is plenty of work out there. 

Good luck & I hope it works out for you. 

Hourly pay, great benefits, schedule depends upon which accounts...sm
you are QAing.  Solid company.  Good luck!
Great people, difficult details on accounts to remember...nm
Horrible, horrible place. Lots in the archives.
Easy platform, assigned accounts, always plenty of work. Great OM and boss. nm

I find the sound quality not so great on some accounts. I guess it depends on what account you get
Horrible company, horrible dictators, ESL
at its absolute worst, sound quality horrible.  The MTs I did QA for were horrendous.  They made up words, obviously didn't use a spellchecker, couldn't get the hang of something as simple as copying and pasting Preop diagnoses to postop diagnoses and would type same again and again.  QA manager would send out updates for new drugs, equipment and have things misspelled, frequently got e-mails that evidently were sent because someone wanted to feel important, absolutely no useful information, management problems, lots and lots of turnover, including management.    The CEO has no clue about transcription and is in it for the money.  After talking with him you feel like you need a shower. 
Horrible platform. Horrible communication.
Horrible people who say one thing and then when you do what they say, they get mad and act ugly.

Enough of a bone?
The main office was in Bolingbrook but they built an office in Yorkville last fall. SM
I think that the owners live in Yorkville, so it was built close to their house. Nice office, just pretty far out.
Just curious, is the MQ Nashville office the old Lanier office? nm