I've never needed tech support, so cannot comment on that. Voice quality is so-so with sm
Posted By: FCer on 2006-01-03
In Reply to: What about sound quality and tech support? Both have been complained about in the past. Thx. nm - passing through
the account I'm on as a lot of docs seem to be using cell phones.
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The comment on tech support....sm
In over 9 years with one company I can count on one hand how many times I have called tech support. I cannot even fathom calling them 4 times a month, let alone 4 times per day!! I know the OP was just making a point, and I'd have to agree that if you're calling tech support more than a few times after the initial glitches of setup, RUN.
What about sound quality and tech support? Both have been complained about in the past. Thx. nm
try transriptiongear.com's tech support. They do gearplayer tech support whereever you bought yo
Support I think is needed
The first and foremost would be promotion of US-based transcription for US-based patients. I feel there are major, major privacy issues at hand there, and I would personally have trouble with my personal info being shipped overseas.
Certification I think is very, very debatable. AAMT has tried to make a standard practice, but really it isn't. You have to be certified and continue with education to be a nurse because those practices are standard and regulated pretty much across the board without too much difference. MTs have to do what the client at the time asks, and there is a ton a variation between companies and clients. I have worked for a lot of different places and have yet to find one that follows even half of the important rules of the BOS.
I also think another organization should point out certain advantages to being an MT, at home or otherwise. AAMT wants you of course to buy books and whatnot from their store, but there are many other resources online that are available to us simply because we are members of the medical field; most are free. Working at home gets you discounts on things like car insurance (cut mine in half). There are many advantages to ousourcing companies that hire at-home employees as well which are growing all the time.
I would absolutely participate as much as I can in getting something like this going. AAMT as decided where they are which is perfectly okay. They just now need replaced.
Anyone currently with MDI-Fla. that can comment on the sound quality using ExText? nm
Can anyone comment on the sound quality and JLG and work availability? nm
The tech support is very good and very reliable at Spheris. A nice solid company.
How is their tech support ?
Uh, how about Tech Support?
And - unfortunately most of the tech support
... I've ever dealt with is not as savvy as they make themselves out to be. I have worked for several companies and to be honest I know more about general stuff like this than they do. You definitely came to the right place at MT Stars.
Yes - tech support should be able to help
you with that. When I switched from MQ to MDI, the tech at MDI converted my files so that I could transfer them. If you have an MQ computer, I would suggest holding off on turning in a resignation with MQ until you have started at your new place and have a chance to get your files converted.
Also, in regard to your question above, DSG uses DQS and I think maybe Precyse. Someone else asked that not long ago - might want to check a related posts search or archives.
As far as working extra hours, it depends on whether you are employee status or IC/SE. Most IC/SE will let you work as much as they have available, while employee status may not let you go over 40 hours because they'll have to pay OT.
Good luck. Hope you get out of the Q soon. I did and don't regret it once.
I would like to access this board as well. I don't have my log-in info yet and actually know very little. My pedal should be here today, and then I have to call to schedule an appt with tech support. I hope that I can get ShortHand from them.
Where should tech support come from?
Do you think IT support should come from the company you work for, or the account you are working on?
I had a problem over the weekend, could not sign in at all. I contact tech support at the company, which is always what the lead says to do, and they emailed with with, XXX support desk, that was it! No explaining why I needed to call them or anything, just those three words.
I have tried calling the account support directly before, its a total joke. I just gave up and didn't even bother trying.
Personally, I believe the support should come from the company that you work for rather than the account you are working on since there may be more than one and I don't want to chase support people all over the planet. It has been my experience also that when you contact the account you are treated like a complete idiot and a nuisance and for .0x cpl I really am not inclined to be treated that way!!!
Just wondering what everyones thoughts were on this.
VERY well said Tech Support!!
Yes, yes, and yes. The only negative, IMO, is the voice quality sm
which could be a lot better on the accounts that I do. Other than that, FC is a great company; staff is wonderful.
Anyone else having chronically bad voice quality at
Not me. Call tech support
Stay away - maybe they have no tech support! LOL!
Transcend tech support - ???- sm
They are the absolute worst I've ever seen....probably why all the technical PC questions. You won't get any support after hire, that's for sure - at least not within 6-24 hours of your problem!!!!
Escription tech support
I pulled this from the Escription website . . . if this doesn't help, you can always call their tech support line.
How is tech support at your company? This is really
Speaking of tech support
Far too many times they have screwed it up.
The tech support person should be able to help (sm)
I know you have to email the Expander file, but can't for the life of me remember where exactly that file is located. Tech support told me where to look. They will have to convert it, and then will email it back to you and tell you how/where to put it. They are very, very helpful.
I believe you have made an excellent choice, by the way.
Plus tech support is in India, no thanks!
My company has tech support 24/7. We NEVER
Yeah, you get to see how good or bad their voice quality is!! nm
You would love it. Great tech support
very easy program. Good luck.
forgot, tech support is the worst
How strong is the tech support at your MTSO? nm
Lousy tech support. rude QA
If you can't do it, notify tech support. Maybe there is a problem.
Their tech support has always been almost instant, very, very good!!!
Phil and Annette are the best.
Diskriter has terrific tech support. nm
But TT has great tech support - important to me too (sm)
The company I worked for before had terrible to no tech support. In fact, the tech people (I use the term loosely) continually screwed things up.
It was slow before this last upgrade. Tech support is sm
wonderful as well. I don't find it slow.
Not signed in currently, but have you e-mailed Tech Support? NM
and good tech support and incentives
Some on tech support now paranoid. I agree with, don't
It's easy, tho my tech support didn't know how
I got instructions on how to do this from productivitytalk. Basically you save your expansion file (the one you have to back up from time to time on DQS) as a text file, and then when you get your new program set up, you can import it. At least, that's how it worked for me.
As for hours and lines, the company I moved to in the fall lets you work as much as you want, but currently there's so little work it's hard to even get the minimum in. Once again, tho, that's just my experience.
Can tech support copy my desktop?
I am just curious. This is my computer and I use it to make a living. Kind of like tools of the trade. But, I wonder if it is possible for tech support to copy information on my desktop. I worked for a company where they spent an unreasonable amount of time on my desktop. Am I just being overly suspicious?
btw, their tech support is in India, but I'm pretty sure...
they only offshore to the Philippines. I just saw a post in the archives about getting overflow ''from India'' with DTS, but that may be because the MT was confused due to the tech support center situation. Just offshoring to the Philippines so far, I'm fairly certain.
Voice files that was sent to me were of totally awful quality!! sm
Would not touch it with a 10 foot pole and I have lots of years of experience.
Go to www.ctechus.com...Indian affiliates, could also be their tech support. nm
Have you tried emailing Instant Text tech support? sm
Sometimes if it doesn't work exactly perfect they can send you a fix to make it work. The link is on their webpage somewhere and they have a forum where you can search, too.
you're stretching it....most tech support are helpful; some are not.
No it's not normal. Call the Emdat tech support sm
people and they should be able to help you out. If not they will have the programmer call you, which is what I had to do. Took about an hour but it works fine now. Good luck.
TTer is right. Call or email tech support sm
and explain it to them. It's usually connection problems and/or too many media players on your system. They will clean it up for you. I was getting kicked out several times a day and they took out all the media players except what I needed and then shut down all the applications running in the background except for my virus scan and now I hardly ever get kicked out.
*correction* tech support was like listening to the worst
Excellent post, Tech Support. You nailed it. nm.
Never mind, MQ tech support showed me how to activate mail. nm
Very heavy Indian affilitation and tech support, if that matters to ya. nm