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Serving Over 20,000 US Medical Transcriptionists

I feel sorry for your patients. I've seen the transcription from India. NM

Posted By: an on 2006-01-19
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    gotta feel sorry for those people in India...really...sm

    the country is so poor and I still blame Bush for all this outsourcing of every aspect of American life.........cars, MT business, etc.....and yes, outsourcing was going on pre-Bush but NOT TO THIS DEGREE...and he's now opened up the Mexican border so all of them can walk across the border to do their jobs and then return home at night to Mexico.....***grrrrrrr***


    Also, I'm a gift cataloger of US Companies.....so now when I call a lot of companies to order things, I am reaching *call centers* in India, Guyana, the Phillipines, and pretty much all 3rd world countries..........I I SO HATE THAT......and I'm willing to share - just don't give all our gigs away........


    just my 3 cents.........


    Thanks for that. I feel a little better. I've had offers from three co's today sm
    so maybe it is all for the best. What we want isn't always what's best for us.
    II feel for you. I've had my share of lousy
    dictators.  A flat rate sure would help, but  I still don't want to do dictators like that all day long. 
    Here's a list I've compiled. Please feel free to add to it! nm

    Amphion, Charts In Time (CIT), Focus, eTransPlus, some accts. at MedWare, possibly NEMT, Opti-Script (Penn.), OSI, Professional Transcriptions (Pensacola), Rapid, Superior Global, Transcriptions South (Fla.), Transcription Systems (Ill.), TransTech, and TTS. nm


    I've been telling folks Xrays being read in India

    I've feel for the same thing and tired of dishonest people.
    My favorite was when a recruiter would actually do all of her recruiting by pretending to be an MT. She went to great length singing the praises of her company, even though others were badmouthing the company. She was very convincing until I put two and two together. Actually, she wasn't too smart. She private emailed me from the board as the MT saying that she would contact her boss to recommend me.. Well, though and behold her boss and her both had the same email. Now, do I look like a moron or what. So, honestly, I rarely trust those cheerleaders on here and just take it with a grain of salt because you never know who your talking to.
    patients
    I agree.  The patients are ALREADY losing. 
    Hate to say it but most patients have no..
    clue about who types their medical records or where they go. I'd say the average Joe who doesn't work in the medical field or know an MT personally doesn't even think about their medical records unless they change docs or go to a specialist, and then it's just to ask the receptionist or whoever to fax their records to another office.

    There may be a few people out there(very, very few) who have read an article or watched a news program about off shoring of medical records. However, I bet the average person is more worried about their co-pay, wait time to see the doc, etc. when they go to their doctor's office. Not because they are ignorant or don't care, just simply because it's not something most people would even think about.

    Sure there might be some people that would be upset that their records were going out of the United States if they were told, but lets face it, it's not exactly information doctor's offices are volunteering to their patients, and most people would think to ask about such a thing.

    I personally think it should be a law that they have to disclose that information to each patient, just like receiving the HIPAA paperwork, but I don't see that happening anytime soon unfortunately.
    Supposedly this was not real patients - sm
    Someone in authority checked and it was supposedly test patients that sounded very real.  I don't know for sure as I don't work there but this is what was said. 
    If enough patients start asking that question, it will
    .
    Does Transcription, Technology, & Support send work to India? Thinking of applying if not.
    Does anybody know. 
    Yeah, but the AMA doesn't encourage patients to go
    Yes, it happens.  But the AMA doesn't encourage it.  The AAMT on the other hand has done more to systematically destroy the MT profession than any other organization out there.
    and if patients start going only to doctors who do not offshore....
    nm
    So can the sick patients on weekends "bite you" too?? nm
    .
    Generally, with holidays, patients put off elective procedures, sm

    more doctors take off, and generally you can count on a lighter workload, especially with Christmas and Thanksgiving.   I tell myself I will save up and prepare for it, but usually I end up scrounging frantically for work, so do not feel alone. 


    Oh, and pay no attention to the whining comments.  Most of us have compassion and understand the panic that cam come along when you realize you have run out of work for the day or whatever.


    Hang in there ... it will get better. 


    patients care....tell post office, tellers, cashier, neighbor,
    nm
    I've seen their ads for MTs and legal transcription
    However, I'm pretty sure this is the same joint that is selling a $25 MT "course" on ebay. Sorry, but I find that to be just a bit sleazy and would not work for someone engaging in that sort of business.


    I feel the same way...I love working for Keystrokes and feel blessed that I have such a wonderful jo
    nm
    India, Michael. The MT world is going to India. Wonder why? nm
    !
    I feel the same way. I'm irritable because I feel
    and that my years of experience overall, and past few years of busting my @$$ for them hasn't been appreciated or noticed in the least.

    We're all just cogs in the wheel.
    offshore to India, it's OFFSHORE (off shore), not outsource to India.
    nm
    What good does it do? They've lied, they've betrayed us.

    They've taken all they are going to take from me.   I am not going to waste any more time being angry.   I hate the way things ended, but I refuse to accept the blame for any part of it because I know that was a lie too, even though they did try to blame the MTs.  I know part of the problem was quality issues, but QA wasn't to blame for that either, although they have been.   


    It is time to pick up and move on.   I think mgmt will reap what they sow.   For those who worked on the main account Webmedx is still hiring, though the best time slots have already been taken.  


     


     


    What the heck? I've never heard that in the 8 yrs I've worked here. sm
    Go back to your STM or over his or her head.
    If the transcribed files go to India, are sent out from India to be transcribed, sm

    then the transcribed work is sent BACK to India to be pasted into the GEMS platform and then sent back to the clients in America, how on earth can the company claim to be US-based because its Indian owner has a home in Kentucky?


     


    Since you've brought it up, I've stopped SM

    giving the negative info because every time I have in the past I am called a disgruntled ex-employee or told that my experience has no relation to what the company is like today.


    I won't repeat the information I've given in the past, anyone can find it on searches.  I've decided to just let the people have their experience with the company and that experience will validate everything I've ever said about those people.


    The same people own and run that company--they may have new names doing the management, but it still runs the same way.


    You've got it ~ you've hit the nail on the head....

    I can Google until dawn and still not find John Smith in NY - you know the neurologist...  Cut me a break!  I've now learned to ask my online company for a list of referring physicians (since none of the accounts are in my state) and also ask for websites for the hospitals, but I still don't take more than 5 min of my own time to find referring physicians.  I send it right through with a verify cc:... 


    As far as making an educated guess, I would only do that if it was my own account and I know the dictator well.  For the online company, it is their responsibility to make that educated guess as it is their client, not mine.  I leave that up to the company to make assumptions; this way it is on their back, not mine when it comes to the legality of the report.  Ultimately, the physician is responsible when signing that report or there should be clause on those reports that state dictated but not read.  If that clause is not there, then it is the physician's responsibility to know the content, not the MT.  An MT can only transcribe what they hear and really should not be making educated guesses on anyone since we live in a world of sue-happy patients and their malpractice insurance is so high.  If there is a question, it needs to go the dictator to resolve.


    JMO - been doing this for over 20 years.  


    I've been a QA 15 years and I've never heard
    of any company only paying for the actual Keystrokes of the blank. You would literally make less than minimum wage that way. Waaay less.
    I've come here for as long as I've been...
    ...an MT, for the same reasons all of you do. I don't scan the boards looking for false accusations, but when something comes up that does involve me, I would like the opportunity to defend myself. That's all...
    ...or from India. nm
    x
    so done with india
    so done with india.... they can't make it w/o us americans
    It all went to INDIA....
    Spheris over-hired all right.  All of your work went to India to the Combitore office they opened up.  Look into some websites and you will find it.  Indiadaily. com or something like that.  It talks all about the nice growth they are experiencing in India with the new Spheris office.  They immediately hired like 300 or some MTs.  Now that is going to take a bite out of your work isn't it.  Get out of that place and find a place that is not giving all of our work to India.  Plain and simple!!  Let them have all India workers for a while and when the quality gets so bad and they have to come back to US MTs, well then you should ask for a better rate of pay as well.  Spheris does not deserve to have even 1 good US MT to work for them.  They are biting the hand that feeds them.  As a matter of fact, people should not even use the hospitals that use Spheris as an outsource.  There is more than one way to skin a cat!! 
    Not ALL of it goes to India.
    I do not work there, but I have a friend who does and she works on an account for C-Bay that does not allow the work to go to India. 
    india

    Just wondering, do these MT companies actually give computers in India to those people like they do for their employees in US?  At one point does the Editor know their editing a foreigner's work?  Just a question I had.


    India says? Says where?
    x
    yes to India
    /
    India
    Can it possibly be worth it to these companies by time the pay someone out of the country and then QA. Wouldn't it make more sense to just have an MT who could do the job correctly in the first place! Guess not - since they are all going this route.
    India
    As the owner of DIT, I can assure you that we most certainly do not outsource to anywhere. All of our work stays in the U.S., always has...always will. We subcontract with MTs all over the U.S.

    Donna, Owner, DIT Transcriptioj
    India
    I posted something a few days ago after the acusis/DRC buyout.  I said I would have to tighten up the budget until I knew what was going on.  Today I tried to call a company about an account I have, thinking I would close it out.  After speaking with a gentleman for a few minutes I wasn't comfortable with the answer I got from him because I had remembered something different when I signed up.  I asked him where he was located.  He named some city in India!  I then said I wanted to speak with someone in America.  He said that was not possible!!  He kept asking me, Is something wrong with my answer?  I asked his name - he said Mark, which I doubt.  I don't know, if it wasn't so sad it would be funny.  Maybe this belongs on the comedy board.  I was speaking with a friend today who owns a small transcription company, and he says that pretty soon the Indians will be having the same problem we are becuase they will be undercut by China.
    In India
    nm
    I believe it. The same for India.
    x
    India
    Lost two small accounts completely that were okay.  Now getting primary, but they are the worse dictators in the pool - not seeing any of the halfway decent dictators.  These are all ESL.  I'm lucky if I get 80 lines per hour because they are SO BAD.  As usual, can't get a response from PS or WFC. I looks like the same situation here that the decent doctors have been shipped to India. 
    MTs from INDIA
    Please do not use this site to contact me to find you a job.  I do not agree with outsourcing and feel our jobs need to stay here in the US.  Please find your own job in your own country because there are jobs in India that pay India wages to India resident.
    MTs from India
    Anon..I agree wholeheartedly with you. I used to have my bio on one of the sites and it would never fail....I would get online about 6:30 a.m. our time and there would be 3 or 4 Indian people wanting to talk to me about wanting to work for me and how much they could help me. I told them I was very sorry, but I felt that we needed to keep our own MTs busy and thus I did not outsource. Took awhile for them to get the message, but finally they did. We have to keep putting this message out there....American work for American MTs.
    MTs from India
    Has anyone heard that recently Indian companies (from India)are now outsourcing to Romania? Seems that the Indian transcriptionists in India are becoming disgruntled about pay, and sweat shop labor. Too funny!!! So, okay, let's move on to another country and exploit them!! HaHa!! It never ends does it - it's all about the cheap.
    India
    According to a Wikipedia article: More than four-fifths of Indians practice Hinduism. Islam, practiced by around one-sixth of the population, is the most prevalent minority religion. Christianity and Sikhism are each practiced by around 2% of Indians.

    Here's a list of Hindu festivals/holidays:
    http://hinduism.about.com/library/weekly/extra/bl-alm.htm

    BTW, I had occasion to communicate with the India technical people at Acusis around Christmas, and every one of them greeted me with Merry Christmas or something similar. They have always been very polite and respectful. Actually, the people I have the most issues in the upper echelons of this company are those in the States.
    India - every now and then
    I reply to them and send them voice files to try out. This last time, I sent 3 voice files. I took one look at the result and my fears were confirmed. If any doctor in the US were to say I FORCED the patient to take his medications we would have a problem. The culture in these other countries don't quite get it. Needless to say, I didn't follow through (which I wouldn't have in the first place anyway). Flame me if you like but I am not going to trust our medical records to countries who don't know our culture and would open us up to lawsuits.
    About US MTs and India sm

    I have been a QA Editor for quite a while.  I used to disagree when some companies state that they have a hard time finding qualified US MTs.....Now, from what I have been doing QA on, I have to agree with some of the companies.  Is it that the quality is so poor because MTs just do not care anymore because of the low pay?  I don't understand.  Some of the MTs that I QA claim to have 15 to 20+ years' experience......but the quality is just awful!!!


    At this point, I would prefer doing QA on work typed by Indian MTs.....It shocks me daily when I see what I have to QA.  I assume these MTs have typed this way for so long, they are set in their own way, but it is just awful and I am about to start typing again as I am so tired of sending the same feedback over and over and over again!!


    India vs US
    I would disagree - I have been in this business a long time and the quality of Indian labor is far below acceptable. PRN typed as PORN, medicines spelled wrong, dosages incorrect, etc. etc.
    india vs us
    I am sorry but I have seen the work that comes from India and they DO NOT remember the feedback and use it. They make the same errors over and over. I have sent work back to India more than once and they still make the same error each time. Keep the work in the US! Figure the costs, 5 cents per line PLUS 100% QA vs 8 to 9 cents per line for US labor and the QA does not take as long.
    India MT
    How do you know they make 5 cents a line? My PMD (who is foreign) told me the India MTs make approximately $500 MONTHLY which is roughly $3.12 an hour if they work full time. He wants to start his own transcription business to offshore to India and wanted me to give him pointers! Some nerve!! I told him to forget it!!!
    Well, we have India to thank for
    chump-change pay. Just recently had an interview with a company who advertised they did NOT outsource only to find out they did and I immediately declined the offer. I will stick to my guns and hopefully find a company who values what I am worth!