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Serving Over 20,000 US Medical Transcriptionists

I hated it there, they sent good accts to India (spheris global). nm

Posted By: ditto on 2008-08-24
In Reply to: I worked there. - It sucks.

xxx


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LOL, I have to laugh, as I just lost my acct to Spheris Global (India). nm
xxx
Guess we all can't be put on good accts. Gotta be there at the right time. Both of my accts.
s
Global Transcription IS a nice small service, has a good rep. Superior Global has Indian conn-
s
Recruiter really meant India gets the EASY accts
x
I would suspect that with the name Global in the title, its probably India...dunno though.
nm
Anything Global or International prolly involves India or Philippines. nm
x
I used this years ago, first hated it, but once got used to it, it was not so bad. Good luck :)
You will get used to it. Build up a lot of shortcuts, like you are probably acustomed to. I'm sure you'll do fine.
Well since MT stars is global you will see Spheris, Medquist, Diskriter, etc. posts sm
so if your going to be unemployed because of offshoring that is to bad. The majority always think of India when it comes to offshore but the Philippines, Australia, Europe, etc. also transcribes.
SPHERIS IS IN INDIA!!
Spheris is now offshoring to India for sure. They have an office there. I think it is a shame that they cannot treat the US MTs with the respect that they deserve, leaving us to wonder how to feed our family and pay the bills and the next thing you know...WHAM!! you find out they are in India!! WHAT A LOSER COMPANY!!!
Just went to look at Spheris India and it seems they

Spheris, India, etc. sm
They have really stepped up sending the work to India. I noted it slowly happening last year. At first, when you asked where a certain account went, they would lie to you and then find out later it went to India. As the year went on, they really became blatant with it. I quit in December because I couldn't make a living on the crap I was having to work on and sometimes, I was lucky to get the crap!

I'm sure the major changes will include a pay cut. They're good for that. Worked there for 6 years and there was at least 3 big pay cuts across the board, not including losing the good accounts.

I left them a scathing exit survey and they still sent me a letter wanting me to be rehired!
does this have something to do with Spheris India? nm
xxx
I have no good accts, all ESL. nm
x
Please notice the OP was SPHERIS INDIA and NOT
On the US Spheris' web site for application of an MT position, notice this at the bottom of the page:

***Spheris adheres to the requirements above as we strive to maintain consistency and fair hiring practices***

If you bother loading in all the Flash players on Spheris India, you will see THAT is where the age restrictions are given.

No intelligent person could ever believe the US side would blantly violate US hiring laws as to put such a restriction on the US company's web site.

I have nothing to do with the company. I am just amazed at what people will contrive others into believing by not paying attention or investigating the issue at hand.
cbay is spheris' India company...
claim they have over 4000 employees, but the MTs are in India...

that was reported in the advance health magazine.
Spheris India. See Message Inside.





Coimbatore has the potential to become one of the largest Medical Transcription (MT) centres outside the US due to the advantages of a large number of student population and health care knowledge available in the city, according to Mr Suresh Nair, CEO and Managing Director, Spheris India Pvt Ltd, Bangalore, and President, the Indian Medical Transcription Industry Association (IMTIA).

The Industry, which now largely depends on business from the health care institutions in the US, could also expect to secure greater business from the hospitals in India in the coming years as the health insurance business that drives the growth of the MT industry is set to gain greater acceptance among the people here, he said.

Addressing the media here, he said the MT industry in India currently employs around 20,000 people and compared with other BPO activities such as call centre jobs, the attrition rate in MT sector was less. The size of the business generated by the MT industry annually in India was estimated at $250 million that was a fraction of the global MT industry's business volume of $12 billion. In India, Bangalore, Hyderabad and Delhi were prominent centres for the MT industry but now the business is seen shifting to smaller cities such as Pune, Kochi and Coimbatore. The industry is witnessing a 50 per cent annual growth in the country.

He said though the US health care sector generated the largest volume of business for the MT industry in India, other countries such as Australia, the UK, West Asia and Singapore offered good potential. He said more than 50 per cent of the medical transcription work was done inhouse by hospitals in the US and this offered more opportunity for growth.

Mr Nair clarified that the medical transcription work was moving from the US to India not because of any cost advantage but because of the growing shortage in the availability of medical transcription personnel in the US. There was an estimated 10 per cent annual decline in transcriptionists capacity every year in the US because of retirement and inadequate number of new recruits joining the profession there.

He said it was estimated that India requires addition of 10,000 transcriptionists every year to cope with the demand. Apart from the Philippines that had traditionally competed with India for this work, others such as Sri Lanka, Bangladesh and Pakistan have joined the race to get their share of the outsourcing pie. There are signs of South American nations and countries in the West Indies setting up capabilities in this field.






He said there has been a gradual migration of companies in the industry from larger cities such as Delhi, Bangalore and Hyderabad to smaller cities such as Pune, Coimbatore and Kochi in the last two or three years. In the last twelve months, three or four MT companies have moved to Coimbatore from Bangalore. Powered by the growth in broadband connectivity, there was also growing trend of transcriptionists working from home that offered tremendous employment potential to women.

Mr Nair expected Coimbatore to have 5,000 medical transciptionists in the next 18 months. Asked about the safeguards the MT companies have put in place to get their fee for the work done from clients abroad and to pay their employees here promptly, Mr T.P. Prabhakaran, CEO of Pradot Technologies Private Ltd, Bangalore, which also has a unit here, said the companies entered into contracts directly with the hospitals and also obtained part of the payment in advance. The MT companies have established their presence in the business and have strong relationship with their clients.

Mr Nair said a trained MT could earn up to Rs 10,000-Rs 12,000 a month, and this could go up to Rs 15,000-Rs 20,000 after two years of experience.




© Copyright 2000 - 2006 The Hindu Business Line


Spheris sends most work to India. SM
They are most certainly NOT a company to work for, if you are a single mom.
*good morning* !! Accts are not named here! NM
NM
if I remember correctly, isn't that Spheris' India department?
Supposedly over 4000 employees, JUST for that India account, according to Advance Health Magazine...
I started there about a month ago. My two accts are good. Not sure on the switching nm

You were given too many specialties/accts to make any good money.
s
12 hour window on my accts - pay for acute good. (sm)
Work flow steady, weekend and shift differentials, OT offered at times.

I think things are different for some people depending on the TAT and specifics for their accounts.

Talk to a recruiter, they can give you much more info.


Article in local paper about Spheris and outsourcing to India
Franklin-based Spheris Near Top of Medical Transcription Business
BY SHARON H. FITZGERALD

In today’s world of Palm Pilots and voice-recognition software, you might think the need for medical transcriptionists is waning. You would be wrong. Franklin-based Spheris employs more than 5,000 medical transcriptionists worldwide and is looking to hire more as its service to more than 200,000 physicians at health systems, hospitals and doctor groups continues to grow.

The world is changing because the demand for electronic medical records … is very high. Certainly there are some technologies being tried and adopted, such as speech-recognition technology or systems where the physician is required to key in his or her own information. Those are still in their infancy and hold some promise in the distant future. But for right now the work-flow habits of physicians and hospitals and the need to see many more patients and process them more efficiently is driving the demand for what we do to its highest levels, explains Harry Shaw, Spheris investor relations.

In July, Spheris was named No. 7 among the nation’s fastest-growing healthcare information technology companies. The designation was by the publication Healthcare Informatics, which also ranked Spheris 28th for total revenue. The company is the second largest in the medical transcription industry.

Spheris’ growth is in no small measure due to its December 2004 acquisition of HealthScribe (also known briefly as Avicis), which was No. 3 in the field. While terms of the deal were not disclosed, Spheris gained a workforce of more than 1,800 transcriptionists. About 1,500 of those employees work at a centralized facility in Bangalore, India. Thus, says Shaw, the transaction gave Spheris a much-needed global perspective.

To service this increased demand that’s out there, having enough medical transcriptionists to do the work is a real challenge to the industry in general. One way to tackle that increased demand is to tap the resources that are available globally, he says. One of the neat things about having an operation based in India is that a lot of dictation is done at the end of the day after hours. So we get a lot of volume that comes in late in the evening, and if you follow the sun, that’s the morning time for India. They’re just starting their business day, so we can route a lot of volume that we get late in the day to India when transcriptionists are just coming to work.

Shaw says the fact that Spheris owns its international facility and employs its workers rather than subcontracting differentiates the company from similar businesses. In addition, all Spheris’ medical transcriptionists in the United States are either full-time or part-time employees of the company.

With more than 3,500 employees and additional sites in St. Petersburg, Fla., and Sterling, Va., Spheris depends on high-tech global systems to quickly turnaround client transcription. Here’s how the technology works: Spheris provides clients with a server and whatever voice-capture system the client prefers. That might be a hand-held device or it might be a phone number the client calls. Shaw says fulfillment shops ensure that the client — as well as transcriptionists — have the hardware and software necessary to do the job. Following a patient encounter, physicians and other healthcare providers dictate details such as patient history, diagnosis and medications prescribed. The voice files are sent to a data center in either Franklin, St. Petersburg or Sterling, then passed out to transcriptionists.

The technology play is critical for a company of our size, and it’s one of the advantages that we offer in terms of cost savings, he says. He acknowledges, however, the continued existence of sneaker net, with some physicians continuing to speak into a tape recorder; then tapes are picked up at the office for delivery to Spheris.

Most of Spheris’ U.S. transcriptionists work out of their homes, where they usually receive digitized voice files over the Internet. Spheris offers the client a variety of templates, or the client may have its own format. Turnaround time is 12 to 24 hours, Shaw says, although stat service is available.

As it is known today, Spheris is the result of a small Franklin company called Total eMed, which purchased the much larger EDiX from IDX Systems in June 2003. The resulting company was branded as Spheris. In November 2004, the company completed a recapitalization in which two private equity investors, Warburg Pincus and Soros Private Equity (now known as TowerBrook Capital Partners), acquired ownership. The management team, led by President and CEO Steven E. Simpson, also invested and continues to lead company operations.

Asked if an IPO is in Spheris’ future, Shaw says the company will take a cautious approach to that. We want to make sure that we stay disciplined around the acquisition of HealthScribe, making sure that we’re fully integrating all aspects of that. … We do have a growth strategy in mind, and that certainly is an option down the road.
Are any MTs still with Precyse that complained of losing their good accts a few months ago? If so,
s
How many accts did you experience in 3 days? Been there for a few months and so far so good. I find
but compared to where I was the lines sure do add up, and I absolutely love my acct, supervisor, tech people and QA! All have been great!!
superior global any good?
Does anybody know anything about Superior Global - someone recommended them to me but I can't even locate their website - Thanks
how horrible but Acusis/DRC outsources to India, just what Spheris will do with that easy account. n
,
Pay offered last year was 8 cpl/w on 1100 lpd. Some posters said they lost all their good accts
s
Most people get lucky and get good accts. I was also one put on an acct that had me leaving para
s
Superior Global Solutions..anyone have anything good or bad to say??
Please respond if you can tell us anything about this company...pay rate?  pay on time?  platform?  Thanks
How are the MW accts that use the ExText? Good sound? Lots of work? Acute care or clinic? Thx. nm
s
may be good now, wait until they Global your account, too. I left there long ago, happy I did. nm
.
Spheris supes/QA are good, insurance not good; they offshore
nm
Good company, NOT in India ..

They do outsource, and the company is NOT in India. The pay was always on time, as well. 


good, let them do all the India work, and take all the hits for law suits...
I wish they would monopolize the India market and totally stick with that...

I also posted an article about this a few weeks back, even with pictures of the offices in India (lot nicer than here).

hope they put all their money into it and then when technology takes all our jobs, they will have nothing.

Medquist, hate it or not, has invested rather in the technology, thereby will be the leaders in that. if I worked there I would train and learn everything I could about working with that technology because that eventually, in my opinion, will drive even Indian MTs into unemployment.
Jobs being sent to India - good companies who don't outsource
I've been working for a company for a few years now.  This company has started to remove several job types with greater turnaround times to India from our exiting accounts.  There was not enough work over the holidays to get in all of my hours (I know work is normally slow then), and this trend is still continuing.  We used to have a primary account and a secondary account as a back-up, but now I'm working on at least 5 or 6 accounts just to have enough work to complete my 8-hour shift. 
Transcend sends all the good work to India and leaves all the
garbage for the MTs in the States so they can keep the indian slime working. n donkeys are that do the work. Transcend is not a good place to work
Global Transcription Services is not Superior Global.
nm
Is there anyone out there who has something good to say about Spheris?

Can someone tell me anything about Spheris? Good/Bad? (nm)

.


Spheris, good and bad

Working at Spheris CAN be okay, it honestly depends on who your boss is.  On some divisions, MTs have to back into up to 10 accounts, while on other divisions, they might only really have to work in 2-3.  I do have to say, though, that Spheris has gotten so big that it almost seems like you are just another number and that you don't matter to them.  I worked for quite a few years there and left on good terms, but I don't think I would want to go back to them with the way things are now.  You, however, might like working there.  If you do go to work at Spheris, please just go in with your eyes wide open and don't let them jack you around.


Spheris good/bad or otherwise??
Any information on this company??? Currently 20 years experience as MT.. looking to change companies, unhappy with present !!
Spheris - Good or Bad
Can anyone give me some current info on Spheris?  They had an add in my local paper today, supposedly for accounts in the Lexington, KY area.  Are there any current Spheris people out there willing to give a little info on the these accounts or just the company.  Any advice would be appreciated.
Spheris - good, bad or okay? nm
Thank you.
Some good thoughts about Spheris

I worked for Spheris for a number of years.  I'm going to try to give you some positives, as I agree with you, that there is enough negative stuff on this board.....How successful you will be will depend upon what account(s) you are placed on, what platform you work on (they have several different ones), your supervisor, and of course your skill level.  It is possible to do good and make a decent living and be happy with this company, as with all companies, but I know that your success will depend on a lot of factors, many of which are out of your control, unfortunately (meaning, the  platform and account).


Be positive and treat each day as a new day.  Good luck to you!


 


 


 


Spheris...not a good deal!
I can tell you this, even if I COULD transcribe 200 lines per hour, which allows no time to look anything up, there's not enough work! I've been there for not quite 3 weeks, and since being turned loose on production pay only, EVERY SINGLE DAY, the account I work on runs out of work. There's not enough work for me to make enough money!
Here's some good news about Spheris...

They made the Inc. 500 list of the Fastest Growing Companies In The US for 2005. THAT'S something positive for ya!


Good news about Spheris
It just means they are following in MQ's footsteps. Buying people out. Just because you are on the list of Fastest Growing Companies does not make you a good place to work for. They are getting too big too fast.
Spheris, not so great. HS was good.
Hey halfpass...I was there for over 5 years.  I know where you are coming from...I was with HS prior to the buyout myself.  Sad to see how things changed.
Spheris is good to work for.
I worked for Spheris for a while.  I thought they were very good to work for.  I have no complaints.  They were very flexible on my hours when I needed it. 
What is the word on Spheris? Are they good to work for? sm
Would like to know pay range for experienced MT, monthly deductions for insurance, etc...run out of work?