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I was there last yr. Lack of communication and slow to respond QA

Posted By: caused me to leave after 3 wks. nm on 2007-08-10
In Reply to: Any NEW/CURRENT information on DTS America? - Just Curious


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I have never seen such a lack of communication
within a company.  It would be easier on management and keep the MTs working if there were better communication and being able to put it in one place would be a win/win situation I would think.  I've learned to not hold my breath for things to happen though. 
lack of communication
is usually a good indication there is soemthing you do not want others to know. 
Lack of communication? sm
What, exactly, do you want them to communicate to you that they have not already? They have sent emails and posted newsletters with the latest developments and they are holding a teleconference to discuss those developments.

Did it ever occur to you that not every worker is privy to all the internal workings of a company, not just in medical transcription but in most brick and mortar companies as well? We have a job to do at Webmedx, and that job is to transcribe accurate medical reports in a timely manner.... Period! Our job is not to concern ourselves with the latest acquisitions, mergers, or other business/financial developments that may or may not occur. They have people who are paid to do that, so we should do what we are paid to do.

If Webmedx is that intolerable to you, you might consider changing something you are able to change as I suggested below, or if you cannot or will not do that, then perhaps it is time for you to find some place where you would be happier.
Honestly, the lack of communication is nothing new but
there is usually work. It could be that they have not assigned a queue of worktypes for you if your still in training. I'm just guessing here. I think the most frustrating thing for me is the lack of response to emails. I don't care if I am asking if the sky is blue, I expect someone...anyone.... to answer me. I always attach copies to multiple team leaders hoping one or all of them will answer, and NOTHING.. I'm not sure what their problem was/is. I started on the MDI side and once they merged with Transcend communication went down the tubes. My suggestion is that you attempt to contact your lead and also put copies to all of the other team leads and hope someone will answer. I would even tell them your discouraged and rethinking your decision. Maybe, that will light a fire under them, but I would definitely question them about the work load. I rarely run out but then again I work on 3-4 different accounts so I can hop around when one runs out. Good luck. My days there are numbered.
major lack of communication, which is nice if you...sm
want to be left alone, but sometimes you need an answer to your question. Work load is like a roller coaster, up and down, which makes it hard to make line counts.
DTS - pay was low. ExText or their own software. Lack of communication
Last year PT was 600 lpd. Lack of communication & strong
I stayed 3 months and then bailed out. Ran out of work, lack of communication, etc. nm
Nice people, use ExText. Lack of communication with the higher ups and especially QA
Lack of communication, really dislike BeyondTxt and need to make more money. sm
I am just not making my bills, and I was before, so it is time to move on.
Medware - slow to respond??
Has anyone applied to them lately? I sent an email of interest, got no answer.  Sent an email to another person, a new recruiter, and received a response with just all the paperwork to fill out and the testing package.  Returned the tests immediately, no response.  Followed up to make sure they got them, no response.  She had said they were growing (actually it sounded like she was reading from a script, very flat) so why not answer back??
...made me leave. QA was also very slow to respond
You'll regret it. Indian techs in India, late pay, lack of communication. nm
No, Paul, you are not. Left last year due to lack of work, but not lack of respect. It's a shame
I liked 'em a lot.
Depends on the account. Work on VR lately has been slow. Just like all companies, we have slow times

Honestly though, I have only had 2-3 times in the past 2 years where it was like the other day...no work... It did pick up later but I just think it's important not to make someone think we're overloaded with work all the time. That would not be fair to them if they end up with high expectations.

No - it is not always slow! Depends on the company and hospital. I have never been slow this time
Slow time is usually in September when everyone is back to work/school from the summer months.

Been doing this 24 years and never slow this time of year. Actually, I am drowning in work - can't keep up.
could you respond here for
I wish you would respond....I do.
But if it is only me, well that definitely won't do any good. We all have to stick together and let them know that it is an insult to be treated like non-*professionals*. If more people let them know they'd at least be forced to think about it instead of deleting a lonely email from one angry MT. I am beginning to think they continue to take away from us because most MTs can't be bothered and and/or will take it. ;)
Not only do they not respond....
but then every couple of months they are advertising again.  Do you think it is a vanity thing, or they are trying to  create a reputation for being busier than they are?  I don't understand why a business would waste time unnecessarily in this process, unless of course they are disorganized and discourteous, in which case they have a lot of turnover, which no business wants. 
May I respond to that?
Yes, you do get binders, and yes mine contain way more samples than I probably need; however, the necessary info boils down to just a few pages for doctor lists and account specifics.  And the crap the previous poster so delicately refers to is patient demographic information.  Speaking for my account, my morning routine consists of turning on my computer, setting my demographic update to run, get coffee ready, feed the dog and cat, and by the time that's done my update is usually done or has just another couple minutes.  No big deal really.  That's on the DOS account by the way. 
Can you respond here?
I guess they deleted my post on the main board because it eluded to a job wanted request. So, I had to repost it here instead. If you wouldn't mind responding here, I would greatly appreciate it!
I'm not the OP but I have to respond

I'm not the OP, but THANK YOU for pointing this out. I see so many negative posts on here (humorously referred to as *haterade* in another thread) that I sat and nodded my head in agreement with your post.

While some places fall far short of paradise, if the pay is even halfway decent and on time, this is not the time to turn one's nose up at a less-than-ideal offer.

To had to respond:

I do NOT find your reply rude or condescending.  I only wish I could shrug and deal with it as you apparently have.  Sure, I will give VR a try with it comes to my accounts. I am just dreading it because VR offers none of the things that I enjoy about transcription.  I do not think the humor potential is going to outweigh what I will be losing. 

It's not change, per se, that I resist because I certainly have had a lot of that over the years.  I've had to learn 7 or 8 transcription platforms (one loses count) with the loss in production that always means.  Three of these software changes were within the same company as some *suit* who did not transcribe decided to try out something new.  I have adjusted my schedule every which way to be accommodating.  I put in extra hours often, to help with TAT.  I'm not a total what's-in-it-for-me whiner.  But this is the change that just might do me in, because someone wants to cut my pay, capitalize on my knowledge and experience for less money, and call it progress.  Seriously, other than the chance to keep working, what IS in it for me?

One reason I have resisted offers to go into QA is that I enjoy the actual transcription so much.  Never have tried QA, I just do not feel I would enjoy finding and correcting the errors of others.  Not my thing.  I think VR would be so much worse.

I agree that MDI is a great company and I am glad to have found them after a few (okay, many) real loser companies. They have resisted offshore outsourcing and VR for a long time.  I am just sorry they have had to cave to the prevailing trend on VR.  Their client base expects high-quality work and I am hoping we can still give it to them with this transition.  But if a lot of us *seasoned* MTs choose to bail out, that may not happen. 

Did you respond to an ad?
Did they post a job opening somewhere recent that you were applying to?
ginny please respond
ginny, could you please give me your email so i can visit with you more?
What I don't understand is why anyone would respond to
a post that did not include the name of the company. I certainly would not. If they cannot be up front with who they are, they have something to hide.
i got the same email and did not respond (nm)
It seems usually I am the only one to respond good or bad -
Of all the people who have contacted me privately by email about the job and my thoughts on it, no one has ever come back and told me that I was wrong in what I told them - and I have never seen anyone respond negatively to the questions that are asked openly on this board until Tristen did it on this post.

My experience with eTransPlus may be unique, but it is hard for me to believe that I am the only person that is working happily at that company or they would not have any transcriptionists and therefore would not have a business. I know my 2000 lines a day are not carrying the company...

My experience has been very positive. I get help when I need it, I get extra work when/if I need it, not one time have I ever been told one thing and another happened, the line counts have not changed (I was given a pay scale when I started work and it is the same today as it was then). Yes, you make less if you work part time because you produce less lines - the tiered pay scale is in place as an incentive to do more work. You work harder, you are rewarded - ain't that the way most things work?

I for one will continue to be a cheerleader when someone asks a question about eTransPlus, as I have nothing but good things to say about everyone there!
You need to respond with you will comply with
stating you are now an employee.  You may then be looking for another job, but from what you state, you will become an employee under those demands.
Questions about OSI, PLEASE respond, thanks
I am considering a position with OSI.  How are they to work for?  Is there plenty of work?  Communication from company?  Is QA constructive or ridiculous?  Any input would be appreciated.  Thank you.
When will you respond to our e-mails?
You never respond to e-mails.

I donít think you meant this to respond to me
I 100% agree with you and think the OP unrealistic in thinking anyone should owe her a job just because she wants.
Had to respond to the HR situation...SM
I very recently had to contact HR@trcr.com to get a question answered about benefits and eligibility and such (I was also a TRS transplant), and got a response that afternoon.

I really get agitated when someone has a bad experience and has to dump it on everyone else, because just because your experience sucked, that does not mean that everyones will.

I for one have had nothing but a positive experience since we were acquired by transcend.

Of course, I am willing to do whatever I have to to get my line count in, and have a tendency to be a little obsessive about working, but I rarely work beyond my 8 hours and still manage my line count.

I am incredibly flexible, and willing to do what I have to. I work 2 different platforms and quite a few accounts, but this was by my choice, not due to their being a necessity for it. My goal has always been to be as flexible as possible because that makes me more valuable to the people I work for and with.

To those of you reading these posts to formulate a decision, remember that everyone's experience will be different, and that stuff posted here is people's personal opinion, and take everything with a grain of salt.
Give them time, they will respond.
I wish you all the best!!
(Past employee for personal reasons only)
Who are you talking to. I did not say you weren't! Respond where you are
supposed to
Please respond about transcription south
I am really looking for some information on this company. I am suppose to start here but it has taken a month process for all of the paperwork. Just wanted to make sure they are a good place to work for. Any response would be greatly appreciated.
Thanks for taking the time to respond! nm
They talk about all of this upfront. Just because they respond
to an email or resume does not mean that they want someone to work an ortho account. The first thing discussed is pay and how the account works. Otherwise, it would be a waste of everyone's time to go through all the testing and interviewing and set up, etc if it is not what the applicant is looking for!
Sure would be nice if they would respond to my application
wonder how long it takes
I have never had problems. They respond fast. But then again, I have only had sm
to call once after initial set up, so I might not be a good person to answer this. The guy I talked to was nice and fixed the problem right away.
maybe they're doing other things and need a day or 2 to respond.
Please respond if you do voice recognition....

I haven't been able to get any clear answers.....have been told some unsettling news about low pay per line for VR work.

Anyone who does VR work.....what is your pay per 65-character line?  No company names needed!!!

How long does it take TransTech to respond to
Did anyone respond to the ad for operative report?

If so, what type of response did you get?  Do you think it is a safe company to try?


Don't have time to respond right now, but feel

free to e-mail and I'll answer some time tonight.    I've been told by someone else that the only positions they are hiring for currently are 10-hour shifts Friday-Monday, 2nd and 3rd shift. 

Heck, I can't even get the company I am currently with to respond! sm
I work PT for a national and just cannot get enough work. This has been going on for months. I was on the job board hoping to find another PT position in order to supplement my income. I couldn't help but notice a very enticing ad that had been placed by my own company. I wrote an email to the hiring recruiter for that division. I can't even get a reply from my own company!

Does anyone think that working for two different regions/divisions of a national MTSO could be considered conflict of interest? I personally don't see how. I would think recuiters would consider it a bonus. There would most likely be very little training, if any at all.
Wish they'd respond to my email and resume.
Took the test, did everything right and it's now been three weeks. After 15 yrs of experience, I know I did fine on the test. Guess they aren't hiring.
They never respond to emails, resumes, etc.
And you took the timeto read it AND respond to it
Interesting, huh?

Go back to stirring your cauldron now...
Maybe it's because they post jobs and never respond to people.
Has anyone actually had them respond to a resume?