If I had been fired for poor quality...sm
Posted By: LS on 2006-01-07
In Reply to: I am still really amazed about that MT who bashed the co this week for being fired because of her - sm
I certainly would have never gotten on the board and blamed the MTSO. I'm not sure what this person expected.  We all make mistakes, but when we are called down for them (again and again) we should own them and fix them. Until an MT can do that, she will never reach her full potential. And... while we ALL go through some awful times in our lives, we must remember that the medical records we are typing also represent others who are experiencing misfortunes as well.
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It is usually the ones with poor quality most likely.
x
Whose fault is poor quality?
And, why do we keep hearing that the welfare of the patient is a top priority?
I took the time to point out some errors in reports. It seemed to me that the facility did not care about the body of the report. The only part they seemed to care about was the demographic information, usually in the header, and the carbon copy designations, usually in the footer. This was because their automated filing system did not work properly if the header was not correct. Otherwise, they never even required the physicians to review and sign the reports. So, how can it be said that they cared about the patient? I truly believe that the patient's welfare was far down on their lists of priorities. What really seemed to matter was getting the billing process correct and getting the reports on the chart in order to comply with privacy and JCAHO requirements.
I also continue to believe that, if facilities cared about the welfare of the patients, bad dictators would be required to improve or not allowed to dictate at all.
The quality of the Indian work is so poor, sm
that the company will eventually lose the accounts, thereby the US MTs lose even more work!!
As soon as a company offshores, it creates its own doom. (A chink in the armor, so to speak.) It will eventually come back and bite the company where it hurts--unfortunately, it's the US MTs who get hurt the most.
Offshoring is putting US MTs out of work, plain and simple.
When you've been around this business a little longer, you'll understand.
I left due to the poor sound quality. I don't know if it was just my
account or what, but I couldn't make lines and was stressed out. I was told that they were going to upgrade their system within the year. I don't know if that has happened and if it made a difference if it did.
As to your generalizations about American MTs and poor quality, sm
Do NOT include ME. I do ALL work types, work ANY shift, work ANY day and EVERY day, I transcribe whatever I get. I am not a radiology or ops-only snob. I bet I can transcribe circles around you and all your silly little QA friends and I can transcribe circles around the Indians. There is NEVER a place for anyone but Americans to have American jobs and never will be.
If I had a dime for every CMT that I fired for quality issues.....
I'd have bought myself a few meals by now. Being a CMT doesn't mean you're a good transcriptionist. It just means you took the test and passed it. Over the years I've seen the majority of the better MTs were those that didn't have the CMT designation behind their name.
Sick and tired of poor audio quality (sm)
that seems to get worse and worse as the days go by? Remember when we were told that switching from tapes to digital would make all the difference in the world with regard to clarity and our production? Remember when we were paid more and had plenty of work? Remember when there was no working on Sundays or holidays?
Why is EVERYTHING MT going to the dumpster?
Why do these MTSOs accept reports dictated on cell phones? Can't they write in their contracts that cell phone dictation is not clear and it can also be intercepted by others and therefore unacceptable? Why don't the QA personnel who read our flagged comments about awful audio pass this information on to the client so that it can be fixed? It's getting worse and worse.
Back in the days when I had my own accounts, one of my dictators asked me to please tell him as soon as his equipment malfunctioned (in those days, it was batteries running low or a tape that needed to be tossed and replaced). He said there was no need for the MT to suffer with poor audio reports when there is a simple fix. So, what's the difference here when the idiots dictate on cell phones? Or there is a hospital phone with a short in it? Why can't these things be fixed?
My plea: If you are a QA person or MTSO getting repeated complaints about specific dictators' dictations being garbled or unclear, won't you please notify, and keep notifying the client until they are brought up to par. How about sticking up for the MTs for a change rather than protecting the client all the time!? In the end you are protecting everyone, including the poor patients whose reports are being dictated and transcribed.
I'm tired of MTs taking all the blame for this industry's downfall. If MTSOs and clients demand 2-hour turn-around time, how about improving the technology to make your unending demands more attainable? It's 2006. There is no excuse for the garbage I have to listen to day after day. No excuse at all.
You would be surprised how many MTs with 10, 15, 20 years of experience put out poor quality. sm
Unfortunately, based on this, testing saves everyone a lot of headache down the road. The company I used to work for did not test and they would go through the hassle of getting IDs, training the person, etc just find that they did not know the difference between an elbow and a knee :)
Horrendous dictators, poor sound quality, system
not user friendly, management issues, pay not on time, many complaints over line counting. MTs who have asked for and no heeded advice have come back to apologize because everything that has been said repeatedly was true.
They don't give a hoot - they'll take the poor quality for less money.
It is clear nobody is held responsible for poor quality medical transcription - do you often hear of lawsuits for errors on dictated reports? How about JCAHO failing a facility for errors on reports? Rare. And as an auditor I have seen what gets through. Either nobody checks or nobody cares. Part of the problem with MT rates. Very unfortunate.
??? Doesn't one get fired if 'one lets quality go out the window????' ...nm
nm
typos are one thing (inadvertent), but poor grammar is a poor reflection and demonstrates lack..
of knowledge. In this profession, if you lack proper grammar knowledge, you should expect to receive comments from those MTs who take pride in producing top quality work. Just my opinion, but I think it is quite embarrassing to see inproper use of the english command from those who profess to be MTs. There's a difference between typing a message here and having a slip of the finger and just not knowing proper word forms and spelling. I see grammer quite often, dependible etc. I truly do no believe these are simple typos, sorry.
They offshore, sound quality not great, quality
of work coming back from India is bad and they don't pay enough for editing it.
you spelled quality qualitily maybe that is why you have quality issues.
Sorry, but even spell check misses stuff. You have to at least be able to spell to do this job. Well, you don't have to know English if you are Indian, but us Americans have to spell!
Quality is quality, and really should have nothing to do with getting new accounts.
MQ isn't scheming against the MTs regarding QA. They just want a quality finished product. Heck, half the slams on this board about MQ are the garbage work the MTs put out. Talk about a no win situation! Getting used to a new account should not lower your quality by any real degree if you are a good MT. Even getting used to new dictators or ESLs. Good MTs still produce quality work, and should not have to fret over QA.
Poor me?? Really now!
I have seen only one post that you could possibly misconstrue as a "poor me" attitude, and that was from a very close friend of mine who lost her home to a hurricane. She wanted me to go to work for OSi because she thought they had been very considerate of her circumstances (plus she wanted the referral bonus). I will say right now that she is THE strongest woman I know. She does not kiss butt at work or here on this board. She told the truth about her experience with the company. She has not said a word about anything other than OSi's support. She has never met any of the managers and does not participate in garbage gossip of any type on either "side." Does she gush over OSi all the time? No, absolutely not, but she voices her concerns and opinions with them, not on a public board, particularly in order to humiliate another person. I am highly offended that she has been attacked without cause. I used to work with her at a local hospital, and she is a joy to be around and doesn't go around with a hang dog "poor me" demeanor. There is never a dull moment because you never know what she is going to say next. "Poor me" - you don't even know who or what you are talking about. It is time to write something productive on this board instead of jamming it with bulls**t.
Yes, they do, but very poor IT
x
Some poor MT will take it though.
That's pretty bad.
LOL!!! Poor pud! ....nm
s
Poor pay
I got paid per line during QA but had to submit 10 reports at a time for review and then had to wait around for approval of each set before I was allowed to type again. Sometimes I was idle for 1 to 1-1/2 hours after each set waiting for the go ahead. Needless to say, I lost a lot of money that way.
Not OP either. Just another poor
sap who hired on. I think the statement is correct in that they only do overflow work, too. The account I was on was behind on discharge summaries for 15 days.
It's too bad that you have had such a poor experience - sm
I have never worked for another national so I have had nothing to compare Transcend to but I am happy with my choice and I am not a newbie.
The size of the company is comfortable and the people I work with are great. If I were truly being a cheerleader for the company, I would post my name too. I'm not trying to recruit anyone. I just stated my own personal opinion based on my experience and was curious to know how you came to yours since you posted it.
I just don't understand why the negative posters have to be so nasty. If I was unhappy with a company, I would say why but not bash. That's not my style and I think its playing dirty.
Have I always been happy with them? No. There have been times when I wanted to just give it up but I didn't. I saw it through and have been glad I did every time.
It's my fit though. It obviously wasn't a good fit for you and that's fine too.
poor management
I think someone should write a letter to the corporate office, they really have bad management at MQ, all over the board!
They offshore, they lie to you, very poor
communication, some very difficult acounts, and pay is so-so.
They are a very poor company - NM
NM
Poor dictations
Many companies seem to be going to voice recognition. The only reports they have to send to us, then, are the poor dictators, the ESL's, etc. Time for a new career.
My experience was poor
No one should take anonymous comments without a huge grain of salt, but this board is great for getting general feeling for a company... Biggest red flag for me is late payment and/or some of the chronic management problems some of the larger services seem to have.
It's a reference tool, no more and no less.
Your poor grammar
You are not using proper sentence rules by using a lower case letter to begin a sentence. I truly do not believe you have a simple typo, sorry.
not surprised about the poor
communication and the jumping the gun. I think someone there likes to blame all the unreliable transcriptionists for the problem rather than taking responsibility for poor pay and poor management.
poor and struggling
I feel for you; I am right there with you. BTW, my name, Fatcat, has to do with the fact that I am fat, not an allusion to being rich, ha ha. We live mostly on lentils and rice, sometimes hamburger once in a while if it is on sale. Please do not feel that you are alone. There are many of us in this same boat. I recently took on a second job just to be sure I always had work to support my family. God bless you. Hang in there.
Poor thing
Poor MT! Must be hard to be the lone TTD employee with no MT friends.
Had poor experience also
I just remember a lot of 'tude' and not the professional kind ;) A lot of changes with regard to supervisor/lead ... would not recommend but to be fair - that was then! don't know if they have improved.
You poor dear!! s/m
How in the world do you manage it? You must be supermom as well as superwoman. When I first started working at home my 4 were early teens and still there were days (nearly every day) when I thought surely I would totally melt down. I could not have done what you are doing. I might have been able to do it by juggling another type of job but not MT.
Poor old Calif
It can sink into the ocean like Atlantis - and take the Terminator with it. He is the source of their money problems.
They probably fired your sorry self!
mm
Oh? Fired again? nm
x
I do believe that if you are fired
but if you leave willingly, you cannot collect. Good luck.
I have NEVER EVER EVER been fired from a job
But maybe you have. I was just stating something and you felt the need to jump down my throat and on my back and stomp all over it. Who are you? Diskriter management maybe?
How about the AC that was just fired
because she would not be a rat? Your AC, other ACs and those in management will be there as long as there is an OSi. They cannot get positions any place else. One AC left, tried for months to get work, could not, so went back. Also, after reading your many goofy posts here, you should count your blessings and make OSi your home. Who knows, one day you may be a director.
Probably been fired from all - LOL
nm
What AC got fired at OSI?
Yep. I got fired too. sm
The guy was a real jerk.
Yes. I was one of them fired. sm
The guy who did it was a pompous sounding ass while the HR lady cried while she was on with us.
I can see why you got fired - MT
Very unprofessional
Usually when someone is fired SM
from any job, there's the story they tell everybody about why and then there is the truth. I know for a fact there is some step-by-step procedure they go by for quality problems and they give lots of chances to attain the 98%, including the full review of work with full feedback, just like when you started.
If she didn't go through all that, then it's likely she didn't work her schedule correctly and they really are not putting up with people who abuse the schedules.
Anyone can be fired for anything at any
time. Being an IC you have less protection from that than a FT employee. All she has to say is that she has enough FT'ers or coverage or whatever and doesn't need you any more.
Fired
You have my support. It is very frustrating to have deal with difficult employers. As much as I like being an MT, I feel 90% of the time in this business, it is a very THANKLESS job. You never get appreciation for what you do, only criticized from anything from your boss having a bad day, doing too much work, not doing enough, or even silly, petty things. Not only do we have to know a lot to do this job, but make ourselves available for our employers at a moment's notice, be willing to pick up the slack of other MTs not doing their jobs, and be thick skinned to put up with negative comments, ignorant, nasty bosses, etc. It's just unfair for people to be so cold-hearted in this business. You know, what goes around comes around.
Good luck to you!
If she fired you
in a tantrum and then reHIRED you within an hour, you most probably meet employee criteria, and she, most likely, is bipolar.
let go vs fired
If you are fired, at least in the past, you were not eligible for unemployment. I was told they were not firing me, just letting me go. So you decide.
you are sure fired up
or are just a plain ol hothead. Either way, there is no need to get so rude and snotty with everyone. Yes, I worked for MQ and, contrary to what you think, I did listen, and when it was the right time for me, I also left. I too have been at this 34 years, but I've lived in 6 different states, so I have had legitimate reasons for changing jobs. One thing I know, I've always conducted myself professionally, even when I had to tell a doctor or two off, and even here on these boards. I listen and I watch, not stick my head in the sand. I gave my current opinion of MDI and CB and stand by it, until my experience shows me differently. Hope you have defused now before your BP goes off the chart, and are happy in your new job. Remember, we're all in this together, even with our different opinions.
Yup, been fired before.
About six years ago, I was let go due to 'QA issues'. I never really got the full story on why I was let go, but at the time, I didn't really care much - I was so bummed.
Try to get in touch with your ex-supervisor and simply ask what the issues were that got you fired - explain that it's so you can learn from your mistakes. Then take some time, have a few beers (if you drink), bum around in your PJs for a day or two, and then get right back on and find something else. It may have just been that the speciality didn't suit you - try something else, like cardiology or psych.
Don't give up if this is really what you want to do. Keep at it and you'll find a place that suits you. Keep smiling!!! =)
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