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No, it has been just the opposite. They've been

Posted By: understanding and encouraging. sm on 2005-10-12
In Reply to: meridian - thinking

I just have a hard time with their platform and the account that I'm on is very difficult.  They don't harrass me at all about not meeting the quota.  I'm just worried about it myself because I need the benefits and I'm not sure if it's just me or if the other people below were having the same problem.


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I do just the opposite
I live alone. I brush my teeth, may or may not get out of my PJs, comb my hair maybe once a week. I am totally pathetic. But...I love it!
Just the opposite for me. The first
2 weeks I had 80% ESLs and a lot of bad sound quality, and since then I've had days like that interspersed with easy days. But I've built up my normals so even the ESLs are fine for me now. The only reports I hate are the long ones with the long pauses that put me to sleep, and some long cardiac cath reports by a slurrer.
just the opposite

I'm drowning! Are you acute care or clinic?


 


opposite for me
i left MQ, interviewed with KS and decided to go with MDI instead, and for me, am so happy i did. there's a good fit for everyone i guess!!
Or...they think the opposite
...they will say, Oh, so you do data entry. lol I could probably earn more money doing 'data entry'.
and I had just the opposite experience with him.
x
Actually the opposite is more true
You wrote: The problem is that they (MTs) seem nice and normal when being hired and then their true self shines through within days or weeks.

My experience is the opposite with Mom and Pop MTSOs: They tend to be overworked - or - they don't want to be bothered with actually running a business properly.

Ask for clarification, or point out an error and some of these nice and normal sounding MTSOs turn snarky, defensive, and dismissive. Or as in the case of this company, they alternate that with totally ignoring you.

You are correct - there are MTs from h___ however, it's clear from reading the trend of complaints on this board that people aren't looking for extraordinary treatment - just general respect. Like being paid on time. Disclose up front if you tie payment to payment by your client! Like being properly trained. Like answering questions promptly and politely, and taking responsibility for when the MTSO is at fault.

R-E-S-P-E-C-T! find out what it means to me. Hey! giveit2megiveit2me. uh huh!
RUN IN THE OPPOSITE DIRECTION!
nm
I am soooo the opposite
If I were making this posting, I would be asking if anybody knew who made a 'clicky' keyboard, because to my ear, they're all too quiet. I need to be able to 'hear' what my fingers are doing, which may make sense to some of the people on here. I don't know if it's some kind of subconscious thing or what, like instantaneous letter counting or something, but I can almost 'hear' a typo and God only knows what I would be typing if I didn't get that immediate feedback. I just turn up my volume and, if it's really tough, type really gently through the bad section (and hopefully it's just a sentence or so).
I am soooo the opposite
If I were making this posting, I would be asking if anybody knew who made a 'clicky' keyboard, because to my ear, they're all too quiet. I need to be able to 'hear' what my fingers are doing, which may make sense to some of the people on here. I don't know if it's some kind of subconscious thing or what, like instantaneous letter counting or something, but I can almost 'hear' a typo and God only knows what I would be typing if I didn't get that immediate feedback. I just turn up my volume and, if it's really tough, type really gently through the bad section (and hopefully it's just a sentence or so).

But in answer to your question, it seems to me that a lot of the black Microsoft keyboards are pretty darn quiet, both the straight and ergonomic ones.
I had the opposite response.

Actually I think the opposite happened from the "attacks"
I hope they compare apples to apples and not apples to oranges.
Too funny! I hear just the opposite.sm
I still speak to the records director at the hospital I used to work at. A certain unmentionable company lost a several million dollar account with them when it was discovered they were outsourcing work to Indians. Another large practice has several lawsuits pending from US QA editors Americanizing dictation done by Indians. I've seen the work and it is atrocious.
Looking from the opposite side of the fence

Remember QA person, you are getting paid by the HOUR to research blanks, MTs do not, they work on PRODUCTIVITY. Now, I don't leave any blanks because I have personal pride, but when can't understand it and I spend 5 minutes on ONE WORD I figure my job is done. You QA people can research it from there, because the last I knew no one works for FREE, or maybe you would like to? I can't buy groceries or pay the bills with all that free gratis work the company and you QA hourly folks would WISH I did.


I found just the opposite is true (sm)
With most companies (outside of medical transcription), being an IC means that you work when you want, for as long as you want, with no set schedule. In medical transcription, these companies use IC status to get around having to pay benefits and deduct taxes, and they STILL require you to work a set schedule, even as an IC. I can't speak for all transcription companies, but that has been my experience. They want you to be classified as an IC, so they don't have to do taxes and pay benefits, but they still want to treat you like an employee.
completely opposite experience here sm

I've received direct deposit, a day before the official pay day of Friday for each and every check, including my first one (which is extremely rare in my experience). 


I have plenty of work available on my account, but I have been trained on 2 different accounts (1 on eScription, the other on ExTEXT).  They've been very friendly and helpful the few times I've had to call them.  The rest of the time, they leave you alone.  As long as you work your shift and meet productivity requirements, they seem pretty hands off. 


It's like any place, I'm sure, what works for some doesn't work for others.  Each person has different needs/requirements. 


Sorry you had trouble. Hope you found a better place for you.


In response to "just the opposite....."
Well, HATS OFF to that MT who got that account! About time someone gave up and stood up to do something for herself to survive this mess.

Quote: ...cannot even get 0.13 per line and most clients want 0.12. Rediculous!

Honey, I'm an MT and I am salivating. From annuals in or around the 70Ks, to living out my savings, I am now on the credit cards because the services are in a tizzy. Got Valium?

Obviously, because the way things are for you services, we MTs feel the need for protection in working for same, regarding overall integrity and how that damages us.

The workers did not ruin it for the companies; we did not make it so damn competative out there. That one is between all you organizers and the VR creators. The only thing we are guilty of is doing good job that made you shine when this profession was, in fact, a profession.

Yet, you people (aside from a select few these days) ARE ruining it for us, rendering it useless to continue without ethical boundaries in your attempts to keep the company afloat.

Well, and I'm so, so sorry, but the MTs ARE this business with an -ist.

So, I guess it has finally some to this: Unionize - or pair up and organize. Reclaim self-respect, self-worth by getting hired on for say, 11 cpl, even. It only takes ONE facility for me, just one.


I have the opposite experience.. I have a lot of communication
I don't feel like a number there, I really feel like a part of the family.
Sometimes you can get completely opposite opinions from
MTs, not just a disgruntled MT versus owner/recruiter/supervisor.

Unfortunately a lot of companies play favorites, even though they may say it cannot or is not being done. The MT who gets the short end of the stick is going to, rightfully, complain about bad situations and bad line counts, hard work, etc. The ones who are spoonfed by their supervisors - get the jobs with all the normals, get the accounts with easy line counts and easy dictators, are going to think it is wonderful.

I have been watching the boards for a long time. I remember 1 company that was touted as being the best in the world (located in Florida and is almost a bad word now), sent flowers to every new employee, etc., but gave the new people all the rotten work to do. Same happens with a lot of other companies, and if work is low, the favorites are allowed to continue to work and the others have to try to make up the time as best they can.

A lot of companies have different platforms to work on, some easy, some not so great. Line counting may be different on different accounts. There are a lot of reasons for the discrepancies in posts.
It;s the exact opposite where I work
We are flooded with work and are being asked to work extra.
I get charged the opposite - i have to pay $5 per check for DD. nm
@
Quite the opposite. I have found mostly positives. sm
I started 4 months ago and so far, so good. When I was doing research, it seemed that all the negative posts were from the same 2 or 3 people, one in particular that harps on no raises and no OT pay. Everyone I have talked to at KS and other MT's that I know at KS all say the opposite is true; they do give raises and do not expect you to work OT. When the do ask you to, they often say holiday pay, which means 1-1/2 times your regular rate, just like OT pay. I did get my raise at 90 days, as promised. I do have the work I need to get the lines I need to make the checks that I need, so I am happy. The training was excellent, and the QA feedback helpful not spiteful.
I have the exact opposite experience
I did have to tell them approximately when I would be working (mornings, afternoons, etc.) so they know who is on when stats come through. I did not have to give them an exact schedule that I am required to stick to.

They do require Messenger, but I have only be IM'd once in the 6 months I have worked for them and that was for request to do a STAT report. I don't feel I am monitored.

I have missed several days of work and been a no show due to my kid being sick, but it has never been an issue. They have never even mentioned the days I have missed.

I guess the lack of work may be an account thing. My account has only ran out of work 2 days out of the 6 months I have worked on it. I have plenty of work and only work on 1 account for them, but I could easily get a secondary if needed as I have received several emails announcing openings on otherr accounts.

I do agree that the Iscriptor can be slow, but it is comparable to other platforms I have worked on. I like it better than Inscribe and Extext. Just personal preference I guess.

I have worked with many companies and Advanced is one of the better ones in my opinion. I feel I am left alone to do my work, but when I need help, someone is only an IM away and is always ready to help.

Just goes to show how people can have completely different experiences with the same company.
I had the exact opposite experience!
I was recently contacted by a SoftScript recruiter as a result of my resume posted on this site. She informed me that I seemed perfectly suited for an acute care (Big 4) position, even though my resume makes it clear that my experience and interest lies in clinical transcription and editing, not acute care!


This is just the opposite for me..plenty on weekends. (nm)

Just the opposite. The rates we charge have gone down too because of offshore sm
and several other reasons, including MTs that go in and get accounts for the amount that they are paid by a company. I had a potential customer decide against us at the last minute because a new Transcriptionist offered to do their work for 0.08 per line. They said that they could work with her being new.

I also see times where newer companies willl go in and underbid everyone just to get their foot in the door. Then other doctors or clinics or hospitals that are looking call around to their friends at other offices and find out that they got that low rate and no way are they going to pay 0.14 per line.

When I started 16 years ago with my own accounts, I charged .18 per line. Now I cannot even get 0.13. Most want 0.12 or under. Ridiculous!
I do NOT feel that I am treated disrespectfully! Quite the opposite, really. sm

ALL of the support people I have dealt with have been extremely polite and helpful.  I hear please and thank you all of the time.  You do not get that too much anywhere nowadays, it seems.


Granted, I would have been happy if I had been like the one poster and had been paid this Saturday, which is what the original post was abuot, it seems, but I always know that I WILL be paid. It is not like some of these MTSOs I read about who write bad checks, give excuses about paying late, cheat you on your pay, etc.  They are very honest people and I never worry about that end.  In fact, they have shown me kindness in the past where others would not have cared at all. 


There are problems with all companies, and this company is not perfect, but then again I have not found any company that IS perfect.  Admittedly, when I was first told that the company was in India, I was a bit taken aback as I had always viewed them as the enemy.  However, all of the transcription is done in the US, and the work is sent to India to be pasted into the GEMMS platform. How it works out to be cost effective for them I do not know, but anything that saves me having to type directly into that nasty platform (GEMMS) is a blessing.  I now have a couple of other jobs, but that is only because I wanted to be an employee with benefits.


I feel bad that this whole thing has turned into a bashing of the company and especially Tonya.  It is true that she has gotten busy, but I always know that I can email her or call her and she will get back with me.  There are times that the work dried up for me and I was not happy, especially when I saw ads for more MTs, but I also blame myself for not talking to the right people about it.  Most issues can be worked out if you just deal directly with the people who can help you and not just come anonymously on a message board and complain.  In fact, I wrote to Tonya about the paycheck issue, and she confirmed for me that they had my invoice and the funds had been issued, so that was that.


Bottom line, the pay is decent, the work is easy, and the people are great.  People could find far worse places to work.


I apologize for the long post, but when I saw that post, it really annoyed me.  Thanks for letting me vent. 



Well, MY experience with unions is the exact opposite...
My dad was in a textile worker's union for 35 years. He had to go through a strike when he had 3 small kids. For six weeks, he received $20 a week and only two bags of groceries for the whole duration. He lost his job at 35 years from the plant closing. That is not to mention that his union wages had us always barely making it, and the union never once did a thing about the conditions they had to work in. He has struggled with a form of bladder cancer for 19 years from working in those conditions and the chemicals used there.

Ask the auto manufacturers what the union has done for them. Yes, the workers are making it fine laid off, but the companies are near death. Those companies feed our nation. We're 1000 miles from Detroit and our livelihood depends on those car companies staying up and running. My husband's company does not make a thing related to cars, but the company that OWNS his company does.

Bottom line is that if this industry has come to the point that we are discussing needing a union, then maybe we need to either get government intervention to standardize the industry, set regulations about ONLY US work for US medical records, and use only certified workers, OR we need to go back to college for our next career choice.
We are opposite, not as stressful for me and the money is fine
I make at least $20 or more per hour and that is ok with me, plus the fact that the ESLs that are on there (which there are many!) I am happy because it will get those a lot easier than I need to rack my brain for.
I experienced just the opposite..lost hospital job,
nm
i think the opposite, give the boot to those who are wasting everyone's time and just don't ge
the quality dropping also drops our pay for good MTs who care about quality.
sorry.....intro should have read i felt the opposite last year....until
nm
My experience exact opposite- Me willing work 6 days, regular sched, 100% QA last review- Company: N
Me: Ready, willing and able to work 6 days a week, regular schedule, 100% QA my last review, on all ESL's doctors.

Companies: No work. All ESL work. All the worst dictators. No work, did I mention that. Don't want to buy new software or any software to help the MT. Ridiculous formatting rules to decrease my line count. Low line count rate. No holiday pay. Have to work holidays.

Your post was way, way out of line. Maybe you work for a great company, SO tell us who it is.

I've tried 10 companies in 10 years, and they were all the same. Pick my brain and make me work hard, hard, hard for ? 150 lines an hour with ALL ESL, poor sound quality, and then don't really want to pay for the 150 lines, want to jiggle and wiggle it down to 120 or less with rules.
What good does it do? They've lied, they've betrayed us.

They've taken all they are going to take from me.   I am not going to waste any more time being angry.   I hate the way things ended, but I refuse to accept the blame for any part of it because I know that was a lie too, even though they did try to blame the MTs.  I know part of the problem was quality issues, but QA wasn't to blame for that either, although they have been.   


It is time to pick up and move on.   I think mgmt will reap what they sow.   For those who worked on the main account Webmedx is still hiring, though the best time slots have already been taken.  


 


 


What the heck? I've never heard that in the 8 yrs I've worked here. sm
Go back to your STM or over his or her head.
Since you've brought it up, I've stopped SM

giving the negative info because every time I have in the past I am called a disgruntled ex-employee or told that my experience has no relation to what the company is like today.


I won't repeat the information I've given in the past, anyone can find it on searches.  I've decided to just let the people have their experience with the company and that experience will validate everything I've ever said about those people.


The same people own and run that company--they may have new names doing the management, but it still runs the same way.


You've got it ~ you've hit the nail on the head....

I can Google until dawn and still not find John Smith in NY - you know the neurologist...  Cut me a break!  I've now learned to ask my online company for a list of referring physicians (since none of the accounts are in my state) and also ask for websites for the hospitals, but I still don't take more than 5 min of my own time to find referring physicians.  I send it right through with a verify cc:... 


As far as making an educated guess, I would only do that if it was my own account and I know the dictator well.  For the online company, it is their responsibility to make that educated guess as it is their client, not mine.  I leave that up to the company to make assumptions; this way it is on their back, not mine when it comes to the legality of the report.  Ultimately, the physician is responsible when signing that report or there should be clause on those reports that state dictated but not read.  If that clause is not there, then it is the physician's responsibility to know the content, not the MT.  An MT can only transcribe what they hear and really should not be making educated guesses on anyone since we live in a world of sue-happy patients and their malpractice insurance is so high.  If there is a question, it needs to go the dictator to resolve.


JMO - been doing this for over 20 years.  


I've been a QA 15 years and I've never heard
of any company only paying for the actual Keystrokes of the blank. You would literally make less than minimum wage that way. Waaay less.
No one said KS was out of work or low on work. The opposite is true. sm
I have heard that every account is busy. My primary is and both my secondary accounts are looking for extra help.

Isn't MDI Florida part of Transcend now? Maybe the work is going to India. They are pretty open about that.
I've come here for as long as I've been...
...an MT, for the same reasons all of you do. I don't scan the boards looking for false accusations, but when something comes up that does involve me, I would like the opportunity to defend myself. That's all...
I've used it before...sm
If you are thinking of going with a company with the beginning letter of "e" and ending in "Z"....you will not be getting paid for spaces.  They allow ONLY 8% for spaces, which IMO, is retarded.  The platform is very easy, but this particularly company has it set up to NOT count spaces, you will be typing your fingers off it seems.
I've been doing this for more than 11
between 250-350 lines an hour where I am now, without killing myself. At Medware, I was lucky to get 200 lines an hour.
I've only seen 1. sm...
And it was at www.transcriptionoutsourcing.com . It doesn't say this or much of anything else on their website. I think I got this as a link from an MTDaily ad that had a different company name listed and when you clicked their email, the Transcription Outsourcing web site is where it took you. I'll look around and see if I can find the original ad. It was a small company. Good luck in the meantime! 
I've got?? i think this is better said I have 12+
nm
I've been there too ... and it's getting very old
I've accepted offers with and tried just about everyone. So far, the one I trained on today has been the best to deal with. The trainer also told me she has been on this account for many, many years - and in that time has only run out of work twice, due to hurricanes. I'm getting very, very tired - I just want to find the right fit. I've found quite a few WRONG fits (and I'm not a newbie - I've got 13+ years on me). I figure, at this point, I want to pick the RIGHT ones, not just ANYone. I think I'll talk to DH some more and see if we can work something out. Who is the *&%* Company, it's late, I'm tired and I can't figure it out. If you want, and can do it, e-mail me separately. I have to make a decision with them soon. Thanks so much for at least your honest, yet positive, input. It's refreshing on these boards.
I've have been doing (sm)
some work for them lately. The stuff is mostly medical conferences and symposiums where people are giving talks. You generally get their Powerpoint presentation to help with drug names and doctor names. I did have one nightmarish assignment where there were about six people sitting around a table all talking at once and I was supposed to figure out who was talking when. The rest of them have been pretty good, though.
Just so you know, this is another CL, not the CL you've seen here for a while now, before the mov
x
Not me, I've been looking for (sm)
minimal part-time at least 9-10 cents per line for a long time.  You can find it and get nothing but the bad dictation.  BTW, I started typing about 30 years ago.  So hang in there if you'd like, I've donated too much of my time to this so-called profession.  And there are no hospital jobs around here.  I live in a fairly large city and the hospitals are ALL on VR or EMR.  It will reach everyone's town before too long.  It will be whoever will work the cheapest can have the job.  Not me, I'm not that cheap.
Wow! You say you've been an
Again, it is common sense not to post people's names on public forums for any reason. Sometimes, I can't tell if you folks are 12 years old or 98 years old.

Please do not post names.
Well DUH - so do I. That's why I've done

in one form or another (as an employee, as a contractor, as an MTSO) since 1983.  And have been with the same small service for many years.  And have had my own company/accounts since 1992.  But I know my skills are in demand.  That certainly seems to bother you a LOT.  You sure are defensive about this company, aren't you?


I've been both....sm
There is a little more restriction in my work schedule now as I have to work the hours I committed to in order to help the company keep things in TAT, but there is some flexibility if I need, for example, an hour or two for an appointment. Some companies are more flexible than others in this regard. Also, the amount of time you have to put in to acquire the required line counts is dependent on many things, such as platform, audio quality, dictator mix (ESL:EFL) and the amount of work available to you.

Be prepared to receive much less per line with a national company than you are making right now plus the fact that your taxes and SS will be withheld from your check unless you find a company that offers IC status. The other side of the coin there is that ICs are usually not offered bennies.

Hope you find something that is to your liking and works for you.