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Serving Over 20,000 US Medical Transcriptionists

Of course you mean No communication.

Posted By: yup on 2005-07-21
In Reply to: Overstaffed and poor team leaders and communication. - ??


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    Don't do it! Bad communication there.

    Bad platform and bad pay.

    Ha-Some would beg to differ.  Was told we were going to get  ShortHand page to help new employees create shorthand dictionaries as this was new to us, haven't gotten, told we were going to be reimbursed for Shorthand, haven't seen that either and this came from the top, not a lead.
    TT pay and communication
    About the pay issue I don't float checks or set up electronic transactions because, who knows the bank computer system could crash in the interim. When I SEE it I pay bills. Anyway it's due on Monday so I don't count on it before then.

    About the communication, I don't see why they need to communicate anything about this, they already informed us they were taking it in house, they did not say they were changing the pay date, so what's the big deal about this anyway? It has to be up to the bank because they pay everybody at the same time, but it hits people's banks at different times, anywhere from Friday to Monday so it HAS to be the bank reponsible for tht.

    About the communication they answer only the emails they want to answer and ignore the rest which is about 75% of them. I don't email them much and I also don't get an answer much.

    Still Transtech is the best company I have ever worked for.
    Case in point - when some of us were told we were going to start doing VR (at a lower pay rate) I think many if not most of us got jittery and nervous. Some were on here wondering if they should look for another job. Then we got a conference call in which the owner talked to us about what was going on, why we were starting this VR, the cost breakdown, her concerns but also hopes for it, heard experiences of those who had tried it, and I think most of us felt a lot better after that call. The owner didn't say she was excited about the new VR or promise that we'd all love it or make a ton of money on it. She was honest about her concerns about it and about why we were doing it and that's what we really needed to hear to steady us - honest communication about the situation.
    Definitely the worst at communication!!
    If you have problems, oh well.. If you have a complaint, oh well... If you check is always penalized, oh well... If you have realized that the line counts NEVER add up with ANY program, oh well.. Now, you get the idea.  They could care less. There is a reason why people from other countries should not run an American business. They have no idea what your saying or care and you cannot get through to them in PLAIN ENGLISH because they do not understand that language. They only understand "PENALIZE" that is their favorite word. I am sorry but I had to vent.
    Communication and concern
    True ... I got more communication from them
    than I ever DREAMED of getting at MQ, and I loved it. What is the most difficult for me is that I trained on two hospitals of a very large account, and loved them, but then I was transferred to another hospital within that same account, and it is much harder. Not the worktypes, etc. - the docs are harder. But, some days are good, some are bad. Other than the account particulars, I have no other complaints with Transcend. They've been very good to me, and I like the platform, communication, TIMELINESS OF GETING PAID (they're REAL on top of that - my check actually arrives a couple days before payday). And, at least for right now, they have a lot of work - no worries about running out, at least not in the immediate future.
    Don't go there. Bad communication, bad pay, India. nm
    No communication -> MTs wander off (sm)
    when work volume dips.
    All I want is better communication and more feedfback..sm
    I never get feedback yet I got a message from the boss asking me to stop making the same mistakes.  How do I know what mistakes I am making if I'm not told.  That's all I ask. 
    They pay higher than most and their communication
    I though they were very professional and the Beyond TXT platform was not half-bad.  They treat you like a person and not someone from far, far away.  LOL  - They have my vote as well!     
    I have never seen such a lack of communication
    within a company.  It would be easier on management and keep the MTs working if there were better communication and being able to put it in one place would be a win/win situation I would think.  I've learned to not hold my breath for things to happen though. 
    No but they can be blamed for bad communication
    They knew today that the checks would not be pending in the bank as usual. They knew 2 weeks ago this payperid would go in house. Wouldn't a little e mail stating that the payday will not be as usual since things are in house now? At least common courtesy to those people who do not expect things to be different than every week for a year or more?
    Yes, I agree they need to have better communication on almost everything.
    lack of communication
    is usually a good indication there is soemthing you do not want others to know. 
    Lack of communication? sm
    What, exactly, do you want them to communicate to you that they have not already? They have sent emails and posted newsletters with the latest developments and they are holding a teleconference to discuss those developments.

    Did it ever occur to you that not every worker is privy to all the internal workings of a company, not just in medical transcription but in most brick and mortar companies as well? We have a job to do at Webmedx, and that job is to transcribe accurate medical reports in a timely manner.... Period! Our job is not to concern ourselves with the latest acquisitions, mergers, or other business/financial developments that may or may not occur. They have people who are paid to do that, so we should do what we are paid to do.

    If Webmedx is that intolerable to you, you might consider changing something you are able to change as I suggested below, or if you cannot or will not do that, then perhaps it is time for you to find some place where you would be happier.
    The only problem I have with TT is communication (sm)

    It seems like my email messages don't get through sometimes, but they are always quick to try and fix it. I even had support look into it. It turns out that management gets so loaded down with emails during the day that they can miss a few.

    The only other problem I have is the ones that don't work their schedule during the week and then go whole hog on the weekend, leaving low work for Mondays. That irks me to no end (not the low work, the MTs).  They should work their schedule.  It throws everything off when they don't. 

    I've been there for 2 years and am still happy. Work is low once in a while, especially around the holidays and Monday as above, but it always picks up after about 3 hours. I do enjoy the break and always make up my lines and time when necessary. I try to do it during the week, but sometimes must do it on the weekend.


    Get used to it. Communication has always been an issue. Also....
    be forewarned that one of the bigwig frequents this board. Not that you care, but they will figure out who is saying what. Overall, when I worked there, I liked it but hated the communication issue.
    The only communication I need is the paycheck. The

    Run out of work, no communication, pay

    pay rates - communication
    Why not just email your liaison or D to see what's going on? 'I have emailed a couple times telling her I am undecided on whether i will continue with the company and I have changed my schedule around to work 3 days for them/4 days for my other job - by the end of the year, I hope to make a decision and only work 1 job, based on what is coming down the pike. But I do keep in contact with both D and my liaison and tell them where  I am at - as my hub says it's good not to burn bridges cos you never know if you will need to cross them again. Send an email, what have you got to lose/? Good luck to all us MDIers.
    No communication at MDI-FL. Total chaos.
    I see an add for Transcription Communication Corporation, sm
    I googled it, and came up with MTC Corporation, anyone have any info on this company? It is on the Job Seeker's Board.
    yes i could just call them, but we have these boards to use as communication als nm
    No communication. They were bought out by Transcend and it has sm
    not been good. I used to love working there but now hate every minute of it. I think that they sold out.
    No communication? They are calling and emailing me
    Unorganized, no communication, no work
    for more comments regarding mdi-fl
    Don't know about outsourcing, but they had terrible communication when I was there
    Communication is terrible. I've been there for
    long, long time and work on several accounts (MDI side). Some TLs are good about answering, others never even acknowledge that I am alive. Heard they were working on the problem, but it has not improved yet. And no work is the theme song of the day.
    I have the opposite experience.. I have a lot of communication
    I don't feel like a number there, I really feel like a part of the family.
    This was a year ago but horrible communication...sm
    Pay via snail mail, not on time, hardly any training and consequently no QA response until too late. Horrible, horrible communication. Maybe things have changed but doubt it.
    Worst job I ever had. Poor communication,
    Horrible platform. After 24 years in this business, I knew they were not a good fit for me.
    MDI/Transcend has horrible communication especially from
    the payroll and HR depts.
    TT needs to work on some communication issues before
    Diskriter MT's, how is communication with supes
    Amazing how a little communication here and there helps. I wish they'd
    Honestly, the lack of communication is nothing new but
    there is usually work. It could be that they have not assigned a queue of worktypes for you if your still in training. I'm just guessing here. I think the most frustrating thing for me is the lack of response to emails. I don't care if I am asking if the sky is blue, I expect someone...anyone.... to answer me. I always attach copies to multiple team leaders hoping one or all of them will answer, and NOTHING.. I'm not sure what their problem was/is. I started on the MDI side and once they merged with Transcend communication went down the tubes. My suggestion is that you attempt to contact your lead and also put copies to all of the other team leads and hope someone will answer. I would even tell them your discouraged and rethinking your decision. Maybe, that will light a fire under them, but I would definitely question them about the work load. I rarely run out but then again I work on 3-4 different accounts so I can hop around when one runs out. Good luck. My days there are numbered.
    Crappy pay, no communication, inept QA. NM

    Communication has been terrible. I have asked
    for feedback over and over and over with no response. I guess I am still on 100% QA because as near as I can tell none of my reports have been through QA. If they have, I have yet to get any feedback on any reports as far back as 7/15. I honestly don't know if I can continue to work with no idea as to how I am doing or any mistakes I am making. I did get paid for work through the 15th though.
    Why is communication at Spheris so poor? sm
    Are managers threatened with beheadings or something?  The secrecy is unreal.  What is going on there?  Is it for sale or something?  I know I won't get any answers.  It is the most bizarre place I have ever worked.
    Poor company communication I would say.
    I think it is best to avoid gossips/fears is to keep all abreast of company doings on. What can it hurt, sure hurts when there is misinformation (from fear factors)
    Breitner - run out of work, no communication, pay

    In my communication directly with Transcend...
    I was informed they do not have PT openings, only full-time.

    As I believe CynicalMT said, TRUST NO ONE at this juncture.

    I believe both companies are simply trying to keep everyone calm until THEY decide to drop the other shoe.

    Companies do not realize how important communication is.
    The company I work for is absolutely the worst, but I have been there long enough that I can just go ahead on my own. But we don't even know who is working in the office or anything that is going on in that chaotic world. And never rely on the team leaders to keep you informed because they either don't know or won't tell. The situation did not improve when they were bought out, either.
    Plenty of work at TransHealth. As far as communication goes...sm
    QA email is staffed round the clock and they are usually pretty quick to answer emails.   There is always someone to answer the phone at the help desk etc.  I've not run into any lack of communication.
    Strictly Indian-ran, low pay, and difficult communication to say the least.
    The only high point I used to be able to say is that they paid on time. The strange thing was that every other month OR LESS.. they would change a pay day on you i.e. your last day on the pay period is Saturday and you plan to work that so you have an another day to get a decent check, and then on Friday, you get an email telling you that the pay periods have changed and the cut off is that day.  I am not sure the idea beyond that other than they are really tight sometimes making payroll so they try to get creative. Was not my idea of fun. I QUIT..
    Clunky program, and I have to agree about the bad communication. nm
    There is a lot to be said for good communication and plenty of work.
    Trust me. It could be worse and I should know. I have worked for some companies that I WISHED paid 10 cents a line and had poor communication and lack of work. You cannot go wrong it sounds with what your doing. I could only pray for that.
    Very poor communication and rude when you do hear from them!
    I'm sorry, but all of the posters are right. The worst is the communication, and next is the brok
    promises of more work that never comes. You are hired for an account which is not that great and then they want to put you on another account that is worse and requires a C-phone, more training, etc.. and it is not even what you were hired for. The account you are supposed to be on is constantly overhired on so you have no work. Nice.. I am sooooo down the road...
    major lack of communication, which is nice if you...sm
    want to be left alone, but sometimes you need an answer to your question. Work load is like a roller coaster, up and down, which makes it hard to make line counts.