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Serving Over 20,000 US Medical Transcriptionists

Pay was okay, staff was extremely

Posted By: sm on 2005-10-14
In Reply to: Need detailed info on DSG. It is stable work for a high producer? nm - Do they offer benefits? How is managemen? Thanks.

rude, they will fire you for anything and you cannot trust them at all!! Worst company out there IMO

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The staff and the attitudes of the staff. Very helpful, cheerful. (sm)
They seem to work extremely hard to balance everything out, enough work, enough MTs and always making sure they let the MTs know they are a valuable asset to the company. That means a lot. Not to mention the bennies are pretty good, too.
They pay 0.015 cpl for QA work! Extremely, extremely low, low, low. nm
Pay is only so so, but the staff was very
rude, software was okay, they did pay ontime. Only thing was, when you ask how you are doing, they will say great and then let you go with no word as to why. Very awful company!!
I am NOT staff. I am an MT. nm
the staff there is very nice and
very understanding. you should not hesitate to communicate with them while you are unable to keep your schedule and tell them why. don't wait until after the fact because they have no clue what is going on. you have a wonderful way to communicate with Future Net
Amdin Staff and MTs are not the same
And even though you surely went through a very hard time with your family and my heart goes out to you. You were not one of DeVille's managers. You were a new employee typing from home. I am sure his relationship with his managers and his MTs are on two different levels.
I like TT because the staff is nice, sm
they leave you alone to get your work done and are supportive and understanding.
I think the non-MT staff puts in a lot of
hours to get new accounts up and running, training new people, and ironing out the details.

I think start-up time is probably triple the work for them, so yeah, I think they should get paid for all the prep work they do so that the work can actually be transcribed.

Office Staff TT
I think they are more aware than ever with the new accts. that more office and management staff is needed. Lately they've promoted a couple from within the company to act as lead transcriptionists to take some of the burden off of the acct. manager and others in the supervisory position to give them more time to answer other questions. There is Eyvonne, who I think is the actual supervisor and Diana, Donna, Nancy and another one I do not know the name of that are doing jobs that once only one person was doing. I think it's super they did this. It helps out a lot having someone always there to ask questions if you need an answer. Eyvonne is always responsive and Donna and Diana are simply fabulous. They are so kind and try to answer your questions quick. The other night I had a question and emailed the lead MT address and even though Donna did not know the answer, her answer was I don't know but I'll find out for you and she DID. How many times do you hear of someone saying that and really doing it? Not often. They needed to do this a long time ago. I've only been with TT for almost a year but I really like it here and they seem to really be conscious that we are what makes this company work. Agree with you too, I love all the work recently.
Can QA staff at precyse use their own PC
or are QA folks required to use Precyse's PC? Again, this is related to QA only...not MTs.
YES, extremely sad. Especially,
When you search and search and try to find a great company and you find one like DRC. Gone now. Who next? Very depressing. Time to get out.
What do you consider extremely
I work for a company and I average $20+ an hour. For my city I'm at about twice the hourly pay for someone without a 4-year degree and about twice the hourly rate for an in-house MT. I don't feel like I'm underpaid.

If you are talking about companies that pay 6 cpl or something... well, that's a different matter.
Extremely low
I agree that the people at Proscript are great (wonderful in fact), but nice doesn't pay the bills.

My work load there has been very low (to sometimes nonexistent). I have sometimes had to just sit at my computer for up to an hour or more just waiting for a job to finally come in.
You are kidding - right? At 2 cpl he treats his staff well!!! nm
The staff is so rude that they got banned
from this site for being extremely rude to an ex employee
yes, about five yr ago, not a good exp, very rude staff...nm
While it is true that the management and staff
are nice, it is also true that there have been some problems with the work flow.
Since my last QA score was 99.69%, that's a non-issue. Hopefully, things will stabilize in time, although overhiring might be a factor.
RIGHT OR WRONG, if I like a supervisor or the staff

Personality of the person I am dealing with means a lot to me.  I think it keeps me longer in a job that is not right and if the people are jerks but the work is good, I just can't stay in the job.  PERSONALITY IS SO MUCH IN LIFE......MTSO managers, heads up, stop with the phony baloney niceness and be a real human and for the ones who are snippy and have a superior attitude..... you  just lost some good workers for your bosses. 


LOL! And I bet your *wonder* QA staff are dying to get off your team!
Funny, I was a QA manager too, and you probably took the crappy job I got rid of. LOLOLOL! I'm on a high horse? ha. That's funny...!
Does your QA staff do 500 lines plus an hour? Ask your
attorney what the law is to paying less than minimum wage. Just curious as to what he has to say
message for Keystroke staff
How long did it take from the time you sent in your resume, answered all questions, and took the test to be notified if you were accepted (or not)?
Yes, staff coming and going and no info given to the MTs (sm)
about who does what, etc. Right now I have no idea who my supervisor is, as far as I can tell there isn't one. My MO at present is to keep as low a profile as possible! All of the staff that cared about having communication with the MTs seem to be long gone.
He was extremely rude to me when he was at JLG. nm
Extremely unprofessional nm
Are you a member of management?
That's extremely hard to believe
As of a few months ago, the pay was extremely low.
I would be extremely leery
of starting up with a company if there was a lot of negative comments here.  Granted, we have all had bad experienes with different companies and there are sour grapes out there but if there are a number of negative comments and the comments seem reasonable and not real 'anger-based' - just mostly frustrated - then I would make note of them.  We are only going to grow and stay united if we give appropriate feedback from our experiences.  If you do start with this company, just be cautious and don't quit the one you are with now unless you have a really good feeling about them.  IMHO only. 
I took what I felt to be an extremely
long and involved test to be an Editor for SmartMed. Got hired but still did not understand why it was necessary to test that extensively.
extremely unorganized and this

is after being offered a position three times by this company over the past few years and each time I have been turned off by how unorganized they are over there.  I had the same experience this past week with them not getting back to me.  Then they did and told me about two positions.  I told her the one I was interested in but needed an answer about the ins.  Then they called me back the next day but she forgot why I was even waiting for the call and then to top it off was told the position that I was interested was no longer available.  This is the third experience with them.  I don't have time to tell you about the first two.  Incredible.  I have a better job offer from TT (actually to return back to them on a better account) and Axolotl which I will decide on by tomorrow, and another from Transcend which I am turning down but Transcend is right on, very organized, answered all my questions, and told me what all she had available and I picked the one I wanted, no surprises and no being left hanging, immediately sent me the ins info by email before we even got off the phone!  That is the way a company should be run as far as HR is concerned.  The two that I am deciding on also are very efficient in answering ALL questions in a TIMELY MANNER and are organized.  Debbie is great and Axolotl is very very nice and polite and immediately sent me the information I needed such as INSURANCE.  I need to have questions answered before accepting a position.  I will not go in blindly.  I have a chronically sick daughter for crying out loud and some companies did not even have the decency to respond to me on ins. so they got nothing back from me.  Oh and get this when I finally did get the ins. information from KS it was this!! http://www.geoaccess.com/phcs/po/  No information on nothing, just a provider look up and when you click on the home icon and travel your way through the website trying to find info there is nothing that states anything about what the coverage is!!

I will never apply for KS again.  Three strikes and your'e out!!

I'm extremely happy.
Have never had a late paycheck.  They just rolled out a new incentive plan that looks like it'll boost my pay.  I like my supervisor.  No major complaints.
And YOU must enjoy being extremely
That is extremely unprofessional...sm
It's also very direspectful to one of us. We are all a family of MTs here, so I take this personally!! I think you should post this up top as a separate post so everybody can see it better. They need to know about this company's baby fits if they don't get their way. They wouldn't be making any money if it wasn't for us!!!
Extremely busy... sm
It might be because they have been extremely busy with transitioning a new account.
Extremely frustrated
After three years with FN, to be treated this way is just uncalled for and very unprofessional.  Every account they put me on only lasted a few months and then they lost it, then another and they lost it, five times so far, and now told about the new account with a billion lines, ya right.  Where is it?  I have not see it yet!  Bunch of lies, all lies.   
extremely frustrated indeed
Hi Paul,
When did you start with FN, as I started in 2/2005 and what you are saying is exactly what I have been told also. This new account was supposed to keep us all overwhelmed with work and I am lucky to get 1 or 2 charts PER DAY. I'm practically begging for work and I'm just lucky if they decide to answer my emails or phone calls. Ready to pull my hair out...
Wow, that is extremely impressive!
That is good customer service. We are all customers to each other, I was taught one time in a class at a hospital where I worked. That is really nice to hear.
Extremely low for VA work
Worked in VA a long time and it tends to be very challenging and very ESL. For VBC, this is a really low rate.
8 cpl without spaces is extremely low for anyone
except maybe a newbie!
I worked for them also and the greatest office staff. .. nm
I work for them and find their QA staff to be quite helpful.
They are some of the most knowledgeable that I have run across but would never call them rude.  They are very nice.
It was stated the leak came from office staff.

There was also the issue of an MT getting a QA file that wasn't hers, the lended more fuel to the fire.    I know a few more things that I can't say without pointing the finger at myself that also has me concerned. 

I guess until someone gets up the nerve to ask the MTSO we'll never know.  

I know the entire staff there and they are all wonderful. If what you say happened sm
there is more to the story. I know you don't just get locked out of work for a medical emergency. The person in charge there would not do that. She is one of the nicest people around so it is my guess there is another side to the story.

To anyone thinking about working for TH, they are a wonderful company. If you want a fair company that has a good QA staff and nice supervisors, pays on time with their direct deposit, has good benefits, you certainly could not go wrong trying them.
Jennifer, you are not alone. I worked as a staff employee when they
were Healthscribe, and I can tell you this - and I will swear to it in a court of law and on a Bible - and can show the proof should it ever come to that - they alter the lines. So say for instance, you get a 14 minute H&P and it comes out to let's say three pages. Whereas, a normal line count might be - just for the sake of argument let's say 100 lines to make it easy - Healthscribe/Spheris would credit the Transcriptionist about 90 lines. If a transcriptionist sent a report to QA, after so many reports, QA would start to dock lines from the transcriptionist.

The accounts were very, very difficult. I worked in the relations aspect of the company, if the client had any complaints or problems, I dealt with them. The accounts were basically the hospitals that no one even wanted to work in - inner city hospitals with lots of foreigners dictating.

I had to deal with the offshoring accounts and transcriptionists in the US that had to retype or edit - however you wish to put it - very very frustrating - won't even delve into it.

Jennifer, I realize that you are new in this field, but there has got to be a better place for you to learn and get your feet wet. Have you tried your local hospital or clinic in your area? Try a small company instead of a national. Smaller companies might have more of a mentoring side to their company, nicer accounts, easier to deal with. I hope this helps. Good luck
When I applied in August, he said they use only in-house staff. nm
I think they need to disclose on their website that they have a 100% Indian MT staff. sm
Don't you? I don't think they should false advertise to make people think they are this all-American company. Pure crap.
eScription maintains staff of their own to help customers..
They support go lives, backlog, etc. - they are employees of eSCription, not of a service, you would probably have work many accounts, but it's an option
My MTSO only gives bonus to office staff. MTs do
I'm grateful for MT Stars but wonder if staff or mgmnt
Remember though, when they staff for new account they have to hire more than they need (sm)
because some won't stay, some won't be decent producers, etc. I am sure the balancing act of how many people to do how many lines is a chore. They were up front with me when I interviewed about times of the day they were most apt to run out/low. I can flex with that if they can flex with me.

transhealth used to post their staff on the website
if your company lists their staff somewhere, be careful. other than that -- it's YOUR business. whatever. just sign the paperwork and get your paycheck. look out for number one.
MD-IT has the nicest and most helpful management and staff...sm
that I have ever had the privilege of working for and I've been in this business over 17 years! The company has several divisions, but I'm not sure exactly. I believe there are 2 in Oregon, Dallas/Ft. Worth, Louisville, KY, Florida as well as a few more scattered here in the states. They absolutely do not offshore. My MT supervisor works nonstop to keep us busy. They are also very flexible, do offer employee status, but the insurance is very high (but whose isn't)? The staff knows you by your name and not by a number. I could go on and on. Feel free to email me if I can answer anymore questions. Good luck to you!