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Serving Over 20,000 US Medical Transcriptionists

They don't treat you well on the CM side

Posted By: MT on 2009-07-23
In Reply to: but is there actually work? - switching sides

You may not think it makes a difference, but it's like working for a different company. I think the staff is very abusive and disrespectful to the MTs and each other. Webmedx needs to go in there and clean house from the supervisors down.

Read ChartMatrix MT's post below. The culture really does make a difference. Apparently, she doesn't have work, either. Bad on both counts.


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If that is how they treat their new MTs,
then just imagine how they must treat their MTs on average or for the long run! Gee Willikers! I doubt you'd have much positive to look forward to if you stayed. For that person to treat you that way so quickly -- she must both be used to doing so to others and gets away with it from the company. That gives her a lot of power to make other people miserable. I would let that place take a hike. I sure hope I don't run into her on my job search.

Good luck to you in whatever you decide.
Yes, when you treat the MT like....

I have to say if the MTs weren't  treated like they are in sweat shops and constantly hounded about their production and could get paid a decent wage, then maybe the quality could get better.  But, when you are paid on production and someone just out of school has yet to build up speed, and they are being hounded as to why they are not producing their line count, then they feel rushed and yes, making careless mistakes.  I have been MTing for 3 years, and I surely do wish I would have chosen another field.  I am currently getting myself ready to go back to school and get into diagnostic medical sonography.  The only thing I will miss is being able to work from home and be more available to my family.  Sorry in advance for any typos or punctuation errors. 


They have a low pay scale. They treat you like
The owner is nice enough, but she does not like to pay until her client pays her and she will make you sign a paper stating you agree to that.  Just be careful what you sign.  You might like it if you like EMDAT.  There is no training.  You train yourself through a website she gives you for EMDAT.  Again pay is low.
I don't agree-because Men treat U the way U..NM

But they are!! Treat employees very well
nm
If you treat your employees well, why

would you make the statement all but 1 would turn on you if someone offered something better?  Most MTs I know are thankful to work for someone who treats them well, something that is no longer the norm in this business, and generally stick it out for the long haul, until the MTSO offshores or there is no work or not enough work to feed our families.  Somehow it has been lost that an employee well treated and well paid is an asset, not a liability.  I don't know about you, but I appreciate respect for the work I do and the knowledge I bring to the table and that respect comes in many forms, most notably a living wage.  You can be darn sure that in these economic times and with the depressed wages we have had to settle for because MTSOs, large and small, offshore or live high and mighty off the backs of us MT slaves, I'm looking out for #1.  Loyalty and respect are earned.  Very few companies today exhibit business and/or moral practices that earn them either. 


 


I like my company. They treat me well.
industry's *standard* pay.

BUT ------ Thanks to AAMT/AHDI, greedy hospital CEO's who want more money & more management, at the expense of less of everything else (including patient care), and MTSO's without the backbone to stand by a rate that means they can pay their MT's a living wage, even *the industry's best* pay just isn't cutting it. Not as a single person, anyway.

Changing jobs would just make my situation worse. But if the payscale doesn't go up soon, I'll have no choice but to get out. I already cant ever retire, thanks to the Wall Street pigs. And thanks to greedy people buying into the MT industry to make a fast, easy buck, just makeing ends meet is getting near-impossible. I could understand it if I had no education and no skills. But as a person who is pretty much at the top of their game in MT, I'm so disappointed that my work, my hours, and my knowledge aren't paid what they're worth. A very respected doctor/professor once told me that MTs are *one of the doctors' strongest lines of defense against mistakes, malpractice, and lawsuits*. He used to thank me personally every year, even though the rest of the hospital didn't seem to give a crap, for catching those tiny dictation errors that ALL doctors make, and for bringing things that seemed questionable to his attention. As a result, we both learned continually, and quality was job-one for him, as well as for me.

Now, it's just a numbers game. Crank out those lines. Cut those corners. Someday that continual haste is going to cost a lot (if it hasn't already). A life. A job. A medical licensure. A few million in a lawsuit. We used to be important players in the quality of medical care documentation. Now, we're just *expendable* cogs in the wheel.
They treat their employees VERY well.
I have been there for over 2 years and don't plan on going anywhere else. They will go out of their way to do anything they can for you if you are a hard working employee. I have never been with a company who treats their employees this well.
And that they will treat you like FAMILY, too.
Can't argue that one. I guess like most of MY family, these yahoos would never pay me what they owed me, either.

I cannot believe they still have the audacity to advertise here.


They're going to treat you the same as all other employees
and you'll not get your way by threatening and stomping your feet. You hold no more weight than the rest of us with them. Just how expensive is it for YOU to type for MQ who is PAYING YOU? LOL
?? I don't see how you can say that... I love MDI and they treat their employees well.
I have never had a bad experience with them and I certainly would not call them nasty.
And why do MTSOs treat ICs as employees? nm
x
Well, just don't go to work for Focus. They don't treat
their staff very well, they are all Indian including your leads, and there is at least one guy there who is very male chauvenistic. 
I work for 2 companies and both treat me very well. sm
Contented MTs generally don't come to these boards to complain, so our side is not represented well.

There are some very good companies out there. I've managed to find 2!

BTW, we're not nickeled and dimed. We're pennied, or ha'pennied!

Unlike government employees, we're paid on production, so lots of work gets done.

;)




As companies being allowed to treat their MT's like this.

If TT and the other companies who do not pay for downtimr/no work to their at-home MT's when they log on and there is NO WORK, then these companies would assuredly be more careful about letting us run out of work. 


Discussion was about having to stick to a schedule when they want us to, but in no work situations, mgmt will forget about a schedule then and request us not to  call the office, nor email on those days, and we are allowed to be flexible with our schedules (at their convenience).  These companies who run out of work need to be paying for downtime/no work situations, and they will be more careful about surprising us with no work days when we log into the system.


 This began as a discussion about sticking to a schedule, not about $$$ saved up. 


This is misleading. They have all ICs, so it cannot be said that they treat their employees well.
I had a rude awakening about being an IC and will never go that route again!
people should treat others the way they want to be treated. nm
.
That sure is a RUDE way to treat a co-worker.
Actions like that usually do.
They hire you as an IC and treat you as an employee. nm
.
I'll bet the Saudis will treat you...
a whole lot better than Transcend does.  Arabs are known for being extremely generous, unlike many of these 'American' transcription companies.
I agree with all the above. Know how to treat transcriptionists, and I don't just mean on holida
nm
Been there. My company didn't treat me horribly
but because I could do the very worst ESLs I got dumped on.  Work is assigned by the company and there isn't supposed to be cherry-picking, but there obviously was.  I could do the dictation, but it slowed me down considerably.  On top of the bad dictator it seemed the sound quality was also bad.  I would be stressed at the end of the day and end up with a headache.  If I were getting paid by the hour I would have still be a bit stressed, but not as much because I didn't have to worry about producing lines.  My MTSO has told me a couple of stories too.  I have looked for another position a couple of times, but every company that offered me a position didn't want to pay me what I was currently making, didn't allow me the flexibility that I have, didn't have the friendly platform that I currently have, and I had to be connected to the internet to work the whole time.  I like to get outside when the weather is nice and with my current job I download my work and then I can get off-line.  I can take my laptop outside and work.   I still read the job boards on occasion, but I have decided I can't do any better anywhere else, so I'll just accept whatever issues there are and deal with them.  
Stay away from Fast Chart. Their pay is low and they don't treat you very well. nm
nm
I treat my days of no work as an unexpected day off..
get a lot done at home, go to town and do the shopping I would have had to do on my day off. Every now and then it is nice to have a day off that is unexpected. I make up anything that I have to on my days off...just like in the real *outside* job world. If I miss a day or two of pay I don't sweat it...that is why I have a little extra $$ put away.
I think that is very good advice but how do you know if a company is going to treat you well?

During the interview they will tell you all kinds of wonderful stuff.  Are you saying it is better to look a company offering a lower line rate as an indication of a better place to work?  You could be right.


It seems kind of sad though in our industry that in order to get decent management the personal price is to take a cut in pay.  Why can't it be good management and good pay at the same time? 


This industry is insane... they treat you like garbage and ...
you get no respect... here is the deal... many women want to work from home to be there for the kids... the MTSOs know this and push what anyone will put up with to the limits. It ain't worth it.

I you're going to treat your employees poorly, you
.
If transcend has so much to hide and has to treat everyone with threats, they stay away.
That is a big red flag in everyone's face.  From what I read, they are going downhill fast with lots of disgruntled employees anyway, so I am sure they will all leave the company "at will" when they find new jobs. 
I work for JLG and they are just fine. They treat you well with small little perks.
So they pay by 65 characters. So does most everyone else. They pay on time and are reliable which is better than I can say for some others around here.
MTSO not loyal friend, relative. Best not to treat
ms
No, if they knowingly tested you when you had crappy sound effects what would they treat you like a
.
Just how are they to work for as far as accounts, ESLs, etc. The usual things such as how they treat
the MTs and so on.
I agree.. Too many companies treat employees unfairly and feel they can get away with it.
Too many MTs would have just turned the other cheek, chocking it up to a bad experience and moved on, which is what I probably would have done, but the buck has to stop somewhere. Good for that MT...
I dont think that the act of insulting a person whether on a board or in life is no way to treat any
nm
Why in the world are American MTs working for India who treat you so disrespectfully?
Nm
FN is a great company full of wonderful people who treat you with respect. SM.
But they only want to pay 4.5 cpl for SR, 5.5 for heme/onc. Can you believe that? Also, workload has been very, very low for a very long time.
Thanks to all of you who see my side!
Thought I might be fighting this battle on my own. I'm glad to see that there are people who feel that posters should be responsible for proving negative accusations. Thanks!
MDI side
I agree...and I even like AIM also. There are much worse places to work, BTDT!!
yes..you are on his side, because besides--sm
not sending the money he owes his MT in the first place, he is taking more of it away from what she earned by charging her to send money he refused to send in the first place. It comes down to *fault*, not capitalizm. He was the one that was wrong. she did not ASK him to overnight the check, so why should she pay for it? If he had paid on time, there would be no issue. Greed is not the way to do business...and you wanting to add a surcharge on top of a $25 overnight fee, puts you in that category, as well. JMO
I'm sure I'm ont he other side
I've always been paid every other Friday the whole year that I have been there, so that must be why I, along with a ton of other people, never got that message. I also never got the e-mail about the insurance benefits, but I don't get them, so it doesn't matter to me at all.javascript:editor_insertHTML('text','');
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The other side of it . . .
what's the harm in stating their preference. The schedule cannot be enforced but maybe the days and times posted is when the work is available.
Think about the other side

Its nice to say you could never work for an MTSO that only uses US based MTs. But what if that MTSO is told by its large clients that they will use a different service if they don't reduce costs. Would you rather the MTSO drop the cpl you get or would you prefer they use offshore help to reduce the overall price but keep your CLP the same?


Seems to me that the MTSO that works to keep your CPL is looking out for you.


what is the GT side?? nm
,,
I'm on your side, 34
I was actually just trying to make a joke of a situation that has caused me grief for a long time now. I have been doing this 28 years (if you want to factor in all of my late-night moonlighting jobs, probably 40 years!!). I have seen this profession go from in-house, Selectric II typewriters, WordPerfect 5.1, and desktop tape transcribers to everything you need wrapped up in a nice little computer and INET voice files and the ability to work in your jammies. Over 25 years of experience and here I sit and can't find a job. Well, let's back up... I was offered a couple of 7 cent a line jobs and one 8.5 but I had to work graveyard shift and weekends with my choice of IC or employee. I forgot to mention the 40% ESL rate. There is always something that makes me feel like I'm getting the shaft. I know there are good accounts out there. Who is doing them? I'm too freakin' old for this!!! I feel like beatin' someone with my cane, ha ha. I like to keep it light because I don't want to get irritable bowel syndrome over it... but, come on... something's gotta' give here.
I don't like the CM side at all (sm)
The platform is lousy compared to Enterprise. The staff is different (brought in from elsewhere) and has a very different culture than the rest of Webmedx. I would not recommend anybody work on the Chartmatrix platform, especially if you have a choice between Enterprise and Chartmatrix!
I know I would too, and by my side would be
x
One side of WMX is on this.............
And supposedly, according to the example we were given today, production should increase considerably, but I doubt it will be enough to compensate for the cut in pay. There is a limit to the amount of work a person can crank out in a day.
Then there is the other side of the fence .....
This is the direct opposite of a cheerleader.  This is a person who belittle any and all conversations/questions about a company.  They try to steer newbies away from the company by slandering them and bashing them, sometimes with not so factual comments.  There is a fine line to walk and it is hard to determine who is who sometimes.  Best to use your judgment.
Why don't you just jump over to MDI side!
You think Transcend is bad, honey work a week with MDI and then let's compare jelly beans.
do any of you do something extra on the side
My hands kill me just about every day now, and looking at my hands i have muscle breakdown and twitching, so i'd like to cut down on typing.  Want to find something to do on the side to earn maybe 1000 to 1500 dollars a month.  Was thinking about ebay, but i'm doubtful I could make that much, even though they hype up the advertisement by saying you could make 3000 MINIMUM.  I'm just desperate and feel like my hands are about to fall off.  I've spent close to 1000$ this year alone in keyboards, gloves, splints, doc visits, meds, changed my station around, hot soaks, cold soaks, exercises, stretches, vitamins. still my hands just sing every day esp at night.  So any extra money earning ideas you guys?  thanks
Flip side
I will have NO trouble doing that. My problem is I need to work more than 40 hours. If no more SE, I will be restricted to 40 hours/week.