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Serving Over 20,000 US Medical Transcriptionists

You are kidding - right? At 2 cpl he treats his staff well!!! nm

Posted By: Jackie Joke on 2005-08-17
In Reply to: They are really a wonderful company with little or no - maybe


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The staff and the attitudes of the staff. Very helpful, cheerful. (sm)
They seem to work extremely hard to balance everything out, enough work, enough MTs and always making sure they let the MTs know they are a valuable asset to the company. That means a lot. Not to mention the bennies are pretty good, too.
Unlike you who treats everyone with respect, you mean?
Sometimes it just takes time to find the right fit. I wouldn't buy the first house I saw, and one should not be satisfied with a job until it's one you can actually wake up and feel good about working it. There are a LOT of companies out there who deserve bashing. Maybe you should learn to be more tolerant of others' opinions - we are, after all, all entitled to them.
I would not say that Keystrokes treats their employees well...
and I doubt that they are over $50 M in revenue. When I was at Keystrokes, they had a few radiology accounts and clinics. This was two years ago. Stranger things have happened - maybe they are bigger than Transcend.

That is not surprising. Typical for how she treats people.
Bought by SPI which is a bad place and treats employees BAD.
I'd steer clear.
And if find one that treats you like crap, LEAVE
Keystrokes accounts are stable. The company treats every customer
like their only. No accounts have been lost. I have been there for 3-1/2 years. Same accounts plus double since I started.
Pay is only so so, but the staff was very
rude, software was okay, they did pay ontime. Only thing was, when you ask how you are doing, they will say great and then let you go with no word as to why. Very awful company!!
I am NOT staff. I am an MT. nm
Pay was okay, staff was extremely
rude, they will fire you for anything and you cannot trust them at all!! Worst company out there IMO
the staff there is very nice and
very understanding. you should not hesitate to communicate with them while you are unable to keep your schedule and tell them why. don't wait until after the fact because they have no clue what is going on. you have a wonderful way to communicate with Future Net
Amdin Staff and MTs are not the same
And even though you surely went through a very hard time with your family and my heart goes out to you. You were not one of DeVille's managers. You were a new employee typing from home. I am sure his relationship with his managers and his MTs are on two different levels.
I like TT because the staff is nice, sm
they leave you alone to get your work done and are supportive and understanding.
I think the non-MT staff puts in a lot of
hours to get new accounts up and running, training new people, and ironing out the details.

I think start-up time is probably triple the work for them, so yeah, I think they should get paid for all the prep work they do so that the work can actually be transcribed.

Office Staff TT
I think they are more aware than ever with the new accts. that more office and management staff is needed. Lately they've promoted a couple from within the company to act as lead transcriptionists to take some of the burden off of the acct. manager and others in the supervisory position to give them more time to answer other questions. There is Eyvonne, who I think is the actual supervisor and Diana, Donna, Nancy and another one I do not know the name of that are doing jobs that once only one person was doing. I think it's super they did this. It helps out a lot having someone always there to ask questions if you need an answer. Eyvonne is always responsive and Donna and Diana are simply fabulous. They are so kind and try to answer your questions quick. The other night I had a question and emailed the lead MT address and even though Donna did not know the answer, her answer was I don't know but I'll find out for you and she DID. How many times do you hear of someone saying that and really doing it? Not often. They needed to do this a long time ago. I've only been with TT for almost a year but I really like it here and they seem to really be conscious that we are what makes this company work. Agree with you too, I love all the work recently.
Can QA staff at precyse use their own PC
or are QA folks required to use Precyse's PC? Again, this is related to QA only...not MTs.
The staff is so rude that they got banned
from this site for being extremely rude to an ex employee
yes, about five yr ago, not a good exp, very rude staff...nm
While it is true that the management and staff
are nice, it is also true that there have been some problems with the work flow.
Since my last QA score was 99.69%, that's a non-issue. Hopefully, things will stabilize in time, although overhiring might be a factor.
RIGHT OR WRONG, if I like a supervisor or the staff

Personality of the person I am dealing with means a lot to me.  I think it keeps me longer in a job that is not right and if the people are jerks but the work is good, I just can't stay in the job.  PERSONALITY IS SO MUCH IN LIFE......MTSO managers, heads up, stop with the phony baloney niceness and be a real human and for the ones who are snippy and have a superior attitude..... you  just lost some good workers for your bosses. 


LOL! And I bet your *wonder* QA staff are dying to get off your team!
Funny, I was a QA manager too, and you probably took the crappy job I got rid of. LOLOLOL! I'm on a high horse? ha. That's funny...!
Does your QA staff do 500 lines plus an hour? Ask your
attorney what the law is to paying less than minimum wage. Just curious as to what he has to say
message for Keystroke staff
How long did it take from the time you sent in your resume, answered all questions, and took the test to be notified if you were accepted (or not)?
Yes, staff coming and going and no info given to the MTs (sm)
about who does what, etc. Right now I have no idea who my supervisor is, as far as I can tell there isn't one. My MO at present is to keep as low a profile as possible! All of the staff that cared about having communication with the MTs seem to be long gone.
I worked for them also and the greatest office staff. .. nm
I work for them and find their QA staff to be quite helpful.
They are some of the most knowledgeable that I have run across but would never call them rude.  They are very nice.
It was stated the leak came from office staff.

There was also the issue of an MT getting a QA file that wasn't hers, the lended more fuel to the fire.    I know a few more things that I can't say without pointing the finger at myself that also has me concerned. 

I guess until someone gets up the nerve to ask the MTSO we'll never know.  

I know the entire staff there and they are all wonderful. If what you say happened sm
there is more to the story. I know you don't just get locked out of work for a medical emergency. The person in charge there would not do that. She is one of the nicest people around so it is my guess there is another side to the story.

To anyone thinking about working for TH, they are a wonderful company. If you want a fair company that has a good QA staff and nice supervisors, pays on time with their direct deposit, has good benefits, you certainly could not go wrong trying them.
Jennifer, you are not alone. I worked as a staff employee when they
were Healthscribe, and I can tell you this - and I will swear to it in a court of law and on a Bible - and can show the proof should it ever come to that - they alter the lines. So say for instance, you get a 14 minute H&P and it comes out to let's say three pages. Whereas, a normal line count might be - just for the sake of argument let's say 100 lines to make it easy - Healthscribe/Spheris would credit the Transcriptionist about 90 lines. If a transcriptionist sent a report to QA, after so many reports, QA would start to dock lines from the transcriptionist.

The accounts were very, very difficult. I worked in the relations aspect of the company, if the client had any complaints or problems, I dealt with them. The accounts were basically the hospitals that no one even wanted to work in - inner city hospitals with lots of foreigners dictating.

I had to deal with the offshoring accounts and transcriptionists in the US that had to retype or edit - however you wish to put it - very very frustrating - won't even delve into it.

Jennifer, I realize that you are new in this field, but there has got to be a better place for you to learn and get your feet wet. Have you tried your local hospital or clinic in your area? Try a small company instead of a national. Smaller companies might have more of a mentoring side to their company, nicer accounts, easier to deal with. I hope this helps. Good luck
When I applied in August, he said they use only in-house staff. nm
I think they need to disclose on their website that they have a 100% Indian MT staff. sm
Don't you? I don't think they should false advertise to make people think they are this all-American company. Pure crap.
eScription maintains staff of their own to help customers..
They support go lives, backlog, etc. - they are employees of eSCription, not of a service, you would probably have work many accounts, but it's an option
My MTSO only gives bonus to office staff. MTs do
I'm grateful for MT Stars but wonder if staff or mgmnt
Remember though, when they staff for new account they have to hire more than they need (sm)
because some won't stay, some won't be decent producers, etc. I am sure the balancing act of how many people to do how many lines is a chore. They were up front with me when I interviewed about times of the day they were most apt to run out/low. I can flex with that if they can flex with me.

transhealth used to post their staff on the website
if your company lists their staff somewhere, be careful. other than that -- it's YOUR business. whatever. just sign the paperwork and get your paycheck. look out for number one.
MD-IT has the nicest and most helpful management and staff...sm
that I have ever had the privilege of working for and I've been in this business over 17 years! The company has several divisions, but I'm not sure exactly. I believe there are 2 in Oregon, Dallas/Ft. Worth, Louisville, KY, Florida as well as a few more scattered here in the states. They absolutely do not offshore. My MT supervisor works nonstop to keep us busy. They are also very flexible, do offer employee status, but the insurance is very high (but whose isn't)? The staff knows you by your name and not by a number. I could go on and on. Feel free to email me if I can answer anymore questions. Good luck to you!
The staff are some of the nicest ppl I've ever worked with! sm
I worked for them a little over year ago. I'm pretty sure they paid for spaces. The only problem I had was trying to get a decent line count on the particular platform they had me on. As I mentioned above, the entire staff are super friendly, helpful, and made my experience there very positive. Good luck!
Staff is great-no work and too many platform issues.
their QA is rude. The office staff will slap you right in the head. don't think about it.
they are all nicey nice until you don't sniff the right way, then WHAMMO
Great office staff, okay pay, horrible ESL's, no bennies....NM
Great office staff, okay pay, horrible ESL's on all accounts. NM
Are the office staff male or female? The reason I ask is

that in India women are generally second class citizens.   I'm sure they are becoming westernized, but when people marry in India the wife becomes a possession.

I wondered if the office staff were male and the reason for their lack of social graces is more because of culture than anything.  Regardless not pleasant and doesn't matter why. 

It's a myth perpetuated by the students and staff at those schools. nm
The payroll dept isn't exactly qualified. There's no accountant on staff. sm
I wish they would just let ADP or something similar handle it. So many things are incorrect so often, taxes, PTO pay missing, etc.
employee, DD, pay on time as other said, good staff, appreciative.
Tech staff great, yes you can adjust speed. (nm)
MTSO bait and switch when hiring QA staff
I have applied to several companies for QA positions in the last few weeks. I tested for about 5 and received offers from 3. I accepted 2 of these positions.

Job #1: Told me that pay was hourly and that I would not have to do any typing. I signed paperwork and completed the 1 hour training. Was told again during training that pay was hourly. As soon as training was over I was told that I would have to type on the account first and would be paid by the line for what I typed...NOT HOURLY.

Job #2: Told me that they will pay by the line for QA and that no typing was required. As soon as I finished the 1 hour training I was told that I would have to type on the account first and would be paid by the line.

WHY DO MTSOs do this???? Why not tell the truth up front? I resigned from my original position to take these jobs. Had I been told UP FRONT that I would have to be a Transcriptionist before becoming QA I would have remained where I was and would not have accepted either position.

I have carpal tunnel issues which is why I am not a transcriptionist anymore. I DETEST LIARS AND DECEPTIVE RECRUITERS.

MTSOs, PLEASE STOP THE BAITING AND SWITCHING!!! Please be honest with people that you make them an offer!!
agree with absolutely every thing said, and double on the rude staff...nm
Great office staff, okay pay, no benefits, horrible ESL all accounts...NM
Comments on this board from 12/2005 said staff was overwhelmed and had no time to help their MTs.