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Serving Over 20,000 US Medical Transcriptionists

response

Posted By: unhappy webber on 2008-10-22
In Reply to: The way I meant my post is.......... sm - m

I am not an idiot.  I know how the business works, in fact ran my own transcription service for over 10 years.  And I do know that not all transcriptionists with Webmedx are in the same boat.  I am also fully aware of the technology involved.  But many or us are in this boat and it hurts.  Hope the bug that got us does not get you, but if it does, you will then understand.  I easily had 12000-15000 lines per pay period, always in the bonuses.  Now I'm lucky to squeeze out 1000 lpd.  Your comments are incorrect, arrogant and show very little understanding for the true problems that people are experiencing with Webmedx.  Maybe unless you have experienced this problem, you should keep your comments to yourself and not judge those of us who are affected.


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THANK YOU FOR YOUR RESPONSE

I'll stick with MQ too!


just got a response from BLS....

their MAXIMUM line rate is $.05 gross line...... so much for that.


In response to you.....
Actually I just had my husband come and read the these posts. He is laughing HIS ____ off!! We know how much we make. It still blows my mind some people actually think this is not possible. Maybe you would not be ROFLYBFAO if you actually got some initiative and pounded pavement to get an account like mine. :)


Did you ever get a response...sm

I have not heard anything back. 


Thank you for your response...(sm)

What kind of platform do you type on?  Is it strictly internet based or do you have to have C-phone, extra phone line or other equipment? 


Thanks Again!


No Response From Them
I sent them a note and told them I was interested, but wanted to know what the company name was.  Haven't heard back.  Will certainly write this one off as mysterious.
You actually got a response?
It took them a month before I heard anything after I quit. Until then, however, I was still getting the emails and such. They will send you shipping labels for the equipment.
Response to Asking
As far as I can tell from the paperwork I received,
it didn't look like they did medical, just legal and general, but I could be wrong. Let me know if you decide to go ahead with them. I'd be interested in knowing how they are to work for.
Thank you very much for the response.
:-)
Thank you so much for your response
am very concerned about my future there.  I have decided to leave, but am very nervous because I have no income to fall back on.  I want to work for a company that is not so strict on scheduling, will let me type extra, and I need medical benefits.  I have lots of experience. This is a tough one.  I wish MQ would not have changed, I used to love it there. 
response
You have no clue what my background in. I have years of acute care experience. I've also had my own accounts and had IC's work for me. HyperType's QA people had absolutely no problems with my work. The owner wanted me to stay. Tech support had no problems with me, and I basically had no problems with them. The problems with HyperType are solely due to how the company is run. And yes, I was one of their top producers. So, don't make assumptions that people are just full of sour grapes or pissed someone off. There were legitimate reasons why I left HyperType. I'm not going to state all the details here. I did state some positive facts about HyperType, by the way.

Not every company is a good fit for each MT. Explain why the majority of MTs working for HyperType choose to work such minimal lines per pay period. If HyperType was so wonderful, had so much work, if the platform was wonderful, if the work created such great line counts, everyone would be working tons of hours for them each week -- not so.
Thank you for response....LM....

.....Could you tell me how flexible they are when it comes to putting you on accounts?  My absolute favorites are Radiology first and then Neurology second.  These are the accounts I would want to do.  I absolutely detest OPs and would not want to do these at all.  Would they be able to put me on the account I want?  Also, what is their pay rate? 


I too have worked in the hospital setting and at-home with several different companies.  I was happy with my first at-home company (Edix n.k.a. Spheris) until they sold the company and everything changed.  Since leaving them I have been working (if that's what you can call it) with InfoPro as an IC.  The work is never there ( example:  I only made $6,000 last year).  I won't get a paycheck this pay period because there hasn't been any work available.  I absolutely cannot make it like this and desperately need to find another job.  One that I know I will have the work available and also one that I know I will be typing what I like and not have to force myself to try to type what I don't like. 


My only problem is that I don't have a DAC-126 or C-Phone. 


Thank you again for your information and help, it is greatly appreciated.


My response is below.
x
No response??
Not sure who you are but perhaps you should contact them again. They recently had a posting on the MTJobs board.
Got my response.
It was in the form a a really stupid form letter. Anyway, I wrote back to them in case anyone needs or wants ideas on what to say:

I appreciate the form letter.

I will again restate that I do not affiliate myself with physicians, hospitals, clinics, transcriptionists/transcription companies or organizations that support offshoring American jobs in any way. I know where the industry trends are going. I have been under bid, laid off, fired and downsized due to offshore entities that promise work for as little as next to nothing. It is not right that we should be forced to compete with that, and the organization that says AMERICAN and MT in the title should be advocating for the American part and not going over to shake hands with those offshore who are going to end up taking the jobs away from here.

In Response
I've been watching the comments fly by on this board about my company in amusement. Everyone has the freedom of speech, but when it comes to calling the owner of Shapin Medical Transcription (me) names and implying that I give my clients less than perfect reports, I have to step in and say something.

No one knows how I run my company. We have 3 tiers of QA so reports go back to our clients perfect. It is in our contract with our clients that they don't pay for reports with errors and to date, after nearly 10 years, we have credited our clients less than $100 for errors.

We are not a large company, but we also are not small. We have nearly 150 very happy clients who refer new clients to us all of the time (of course they get a nice credit on their invoice when doing so, but that again is something you know nothing about, how to run a business.)

If you apply with us and don't like the pay offered, by all means turn us down. No one is forced into a position with us. The QA and MTs that do work with us are, for the most part, happy. They enjoy the work and no one is complaining about their paychecks.

We are hiring more QA people because we have a lot of new clients coming on board over the next few weeks, not because our QA people are leaving. Again, you make assumptions on something you know nothing about.

And yes, we do outsource, to India, to the Philippines and we have American MTs. Our overseas MTs don't complain about having to work, they don't ask for time off every other day, they don't have excuses for not turning in their work within TAT and several of them produce client ready work. Our offshore MTs pride themselves in their work and turn in the best quality they can, unlike a few of the American MTs weíve had that turn in less than perfect work, donít take direction and refuse to change bad habits, and ask for more work just to make more money.

I am asking the contractors that work for us to refrain from making any more comments, but since it is a free country they are free to do as they please.

I will NOT respond to any responses to my post. I do have a company to run, a family and a life and donít have the time that a lot of you seem to have to live on this board.

Juliann Shapin
Owner/President
Shapin Medical Transcription, LLC
let's try this response again - sm

I keep trying to post a response, but for some reason it won't post. 


I know a couple of people that have worked for the company - they were newbies.  They said it was awful - low pay and LOTS of ESL doctors. 


HOwever, I'm assuming that you are new to the industry, and this is a company that does hire newbies.  So you might want to use this as a learning experience to get your feet wet.  Or you may want to try a local hospital or clinic - I found that to be the absolute best experience around - because I had the help of other transcriptionists around me to ask and for feedback.


Thanks for the response
I realize for the 401k you have to be there a year, I was wondering if the company matched a percentage. I agree that most of the National companies abuse MTs, especially as far a pay goes for good experienced acute care MTs. The only option I see is going back to IC work. I did that for over 10 years, no paid vacation, no retirement, none of the perks the larger companies can offer. I'm so tired of looking for that perfect company, or even one that comes close, I guess it really just doesn't exist. Thanks for your input.
RCR response

Just stay away from that company.


I applied one time and got a call from the owner.  It was not the job that scared me away, it was him.  He told me how he was taken someone to court about who knows what but I wanted nothing to do with that kind of thing.  Imagine someone calling to offer you a job and having to hear that non-sense.


 


Run, run stay away is my advice to you!


my response was much different
I've had BS for months with no problems. It was explained to me that as long as I hung up several times a day, the 5000 minutes started over each time. The limit is for autodialers. I specifically explained my situation and recorded the phone call in case I needed it in the future.
I got a response
from Debra Mcnair for the vet ophthalmology but I did not have any prior experience in that field.  it sounds like she was looking for a lot of experience right off the bat for it.  Good luck.
Response

Several of us working there thinking the same thing.  It is a pattern and has not changed.  Several looking for other positions, but I think it is the same all over and nothing done about cherry pickers and never will be.  As long as there are in-house (hospital transcriptionists) it will continue and then you get the message that they are the client, but yet it is all outsourced to Keystrokes.  It is hard to trust or believe anyone in this business anymore, they are looking out for themselves. Just be sure this is what you want to do and don't give up something good for something you think may be better.  Wouldn't it be interesting if companies started giving their turnover rates? 


No response either
I also have 10+ years' experience and they never contacted me. They probably had a TON of responses all at once.
response to your

I was trying to stay within the guidelines of the original question which included being realistic. I think line rates should be at or above the level they were 10 years ago (I know . . . lot to ask). However, if the MTSO is working with a specific amt of dollars, the MT willing to slog through the difficult and slow dictators should be paid a higher line rate than someone transcribing ERs or appendectomies and C-sections.  I disagree with your statement that everyone is highly skilled. I could train high school students to transcribe ERs in three weeks that would be every bit as competent in them as someone doing ERs for 20 years. It is a narrow skill set. Don't let your ego get in the way of the facts.


 


 


 


 


Thanks for your response. I know not everyone's
experience is the same and I got a pretty good feeling from them, so I have accepted a position. Thanks again.
Response

I started out in ER but quickly transitioned to acute care.  I miss the ER - there are so many more normals than in acute care unless you get lucky with the op notes.  I will still get asked to do a chart here and there if they need a stat on ER.  They have good audio files.  I have never had a problem meeting the line count requirement for ER or for acute care.


Yes, they have a radiology team. 


No, right now you cannot access past charts, but they do have sample files/charts that you can refer to, and you can ask for a copy of whatever chart you have typed that you feel you would like to have for future reference. 


I have never gotten a response either.
Always seems to be the same sort of posting as well. 
I got a response,
 replied with a question and hopefully hear back from them but that was just today.  Sounds like a good company.  i like the fact they pay every week.  heard good things about them.
Your response
No, that just means that I cannot speak for anyone else. I will give you my particular situation. On my primary account, I type in Microsoft Word and use a VXP Player off the internet to obtain work. I type letters only for a cardiology account. I average 150-200 lines per hour. I just started my secondary account on Meditech but have only been training and not typing, so I cannot answer. The platform seems simple enough. I hope other Keystrokes employees are able to help you with your questions! Good luck to you wherever you choose to go!
response
Around .045 per line to an acute care Transcriptionist with 17 years experience plus 2 years VR experience. 
Thank you for your response.
:)
RESPONSE

Took 14 days to receive check.  Could been the mail delivery system. Could not tell me date it was mailed.


RESPONSE

No I don't.  The work just stopped.  I am still owed a check which should be going out on the 1st.  She mentioned she had major knee surgery and her husband mailed the checks but he was out of town and she couldn't tell me when it was mailed.  You could always call the physician you did the work for and ask them if they paid the company and them mention if you have to get legal representation that they may be a part of it.  Good luck!


Response
Anyone have any suggestions on how to make this happen?
Response
No, you're not dreaming. I have had only 1 job listed also, but just recently I have 3...go figure! Whoopie-do!
Last response
I never said that Acusis shows preferential treatment to any MTs. I do not believe that to be the case. What I AM saying is that this transition has not been easy for anyone...especially those in the office (NO..I am NOT in the office). I can only imagine how hectic it has been for them. I think they have done a pretty doggone good job at making the transition easiest on the MTs and those of us that work from home. What it boils down to is this....you should never badmouth the company who provides you with a paycheck...I believe that strongly. And I also believe that if you are NOT happy with a company, then you should find yourself a company you are happy with. And, to quote Forrest Gump...that's all I have to say about that....time to get back to the keyboard.
response
Their pay scale is a tiered plan. In other words 8 cents cpl for the first 750 lines, then for 751-? you get 9 cpl, etc.
response
You can do either. They will rent you a computer for a monthly fee.
Thank you for your response. (see msg.)
Are you allowed to share the company name for whom you work? Are you happy with your job position?

Thank you so very much!!
Thanks for response.
Certainly worth a try. Right now I work 13 hours Thurs, Fri and Sat and that is one reason I have been reluctant to change jobs.
MDI-MT; no response at all? sm
I have several years acute care experience. I have been with my present employer for several years, but due to some awful changes, I have decided to move on. I saw MDI-MD's ad on the Job Seeker's Board and sent my resume but have not heard a peep; it's been almost 2 weeks.  I have seen many recommendations about this company, but I am beginning to wonder......
Thank you for your response. nm

xx


RESPONSE

Yes, it was a job that was posted here, I believe, on 09/06, and the test was of the very doctor that was going to be the client. That was another clue to me that the applicants were being used to transcribe work for this recruiter.  That is way weird that she would send you a report with those names not bleeped out!  Definitely NOT HIPPA compliant!   


My response to #4
About not working the schedule - I do agree that we should work on the day we said we would, and even around the same time (a.m. or p.m.), but other than that, I absolutely do not understand why we have to have a set hourly schedule. We had to in-house because there were only so many stations available and it would be chaos not to. Otherwise, the dictation is always there and I do not see the need to corral people to certain times.

If everyone just works the day they say, there will always be someone on line to get the stat that needs to be done. I feel very strongly that it is my house, my bedroom I turned into an office at my expense, and I shouldn't have to be chained to the computer I bought during certain hours. It was supposed to be one of the benefits of working at home.

Can you tell I care about this subject? ;)

In response to BS
BTW: My comment was directed in response to the person saying this is BS. I placed my comment under The lying is unbelievable, to second that opinion.
Thank you for the response!

An incredibly nice lady from there actually called me just a minute or two ago to at least let me know she received my resume and answers to their questionnaire.  I just sent out a crapload of applications and this is the first company out of all of 'em that actually did that!  I'm very impressed with the genuine friendliness factor and hope they call me back with something that might be a good fit.  I haven't interviewed in years and I felt completely comfortable just chatting away for a bit with someone other than my husband and critters. 



Thanks so much for your response - NM :)
...
Did not know what the response is on this.
Sorry, maybe that person had not responded. I have to decide between applying between Axolotl and Transtech and I wondered what the dim universe MT answered. Sorry if I missed her reply, but wondered if she answered. Thanks in advance.
thanks for that response
I appreciate the nice comments.
Oh thank you so much for your response! sm
I was beginning to wonder what to do.....and I have been looking.  I know I should not complain about 8 cpl necessarily, but I have five years experience and I am used to getting 9 cpl so it has been pretty sad to see my paychecks!  I also do understand about the top-heavy management situation....I think I have four supervisors!  Thanks so much for your response! 
Thank you for your response...sm
I suspected it was a MQ thing since everything else seems to be falling apart over there, but just wanted to check and not blame them if it wasn't their fault either. I just hope they find the problem and that it's not just some new way to mess up line counts to their benefit instead of the MT.

Thanks for checking on the DSG side of things!
Response
I would like to say that there is indeed a problem with emails not being received. I have had several instances lately with an MT on IM/phone saying they had emailed me and I did not get it. I also had a couple telling me that their emails to our DSG addresses had bounced back. This is one of the issues we discussed last week while in Atlanta, and we are looking into the problem.

You say that emails are answered selectively and you brought up the email that was sent out regarding this. You neglected to mention the fact that everyone was told that if they received no response to an email within 24 hours to give someone a phone call. Have you done this?

If you have a question about anything, please send to your account lead with a copy to the appropriate MT manager. I realize DSG-2 does not have an account lead right now, so I will be more than happy to try to answer any questions on that side. If I do not know the answer, I will get one for you.

As for issues with QA, this is something we need to know about. Call, email, IM - get in touch with us and let us work with you on resolving whatever issues you have.

I know there have been a lot of changes at DSG but we are truly trying to be accessible to the MT and QA staff. Bringing your problems to this board is not going to change any issues you have. We cannot fix things if we do not know they are going on. I will be glad to talk to you personally if you wish to call me. You do not even have to tell me your name.