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computer [2008-10-08]
Call tech support at 1-800-dictate. If they can help the problem they will over the phone, otherwise they will send you one right away, and will have it in less than 24 hours, no questions. and you just send the old one back in the same box, free of charge.
I had 3 of them within 4 years, and they had absolutely no problems replacing it. In fact there is probably a new and updated one by now if yours is that old and will replace it.
MQ computer [2008-10-08]
You don't have to transfer them. Everytime you log into DQ they're downloaded from your user profile.
Check Policy [2008-09-19]
Check policy to see if you are allowed to borrow PTO hours, then get back to your PS and let them know where you found it, if indeed you did. I'm sure all this is on MQ Central somewhere, probably Policy and Governance.
I'm not sure, but just a thought.
I believe there is a new policy [2008-09-19]
on MQCentral for MTs. You can take up to 5 days per year without pay. Look under human resources. I read it on their a few months ago. Quote this policy to your PS and then go on your vacation!!!
new policy for pto [2008-09-11]
Not sure if this is new or not, but it appears you need to work an additional 8 hours minimumper pay period (48+ hours) in order to qualify for the max of 40 hours PTO per year. Or, to calculate it on a yearly basis, an additional 192 hours a year to get the 40 max PTO. I guess it works out fine if you don't mind having to put in the additional hours to get it.
policy - there's a policy against it [2008-08-25]
Computer return question [2008-08-15]
Did you have a computer to return? What department do we contact to find out how to do this? I'm giving my notice tomorrow when I call my supervisor. She emailed me to call her in the a.m. and I feel a chewing-out coming as I was short on my lines per hour last pay period. That's okay, was going to quit anyway after 10 years. It was time.
Policy [2008-08-08]
L- I haven't read that recently, but I trust what you are saying is true. I think it's not listed there because it's sort of known that one doesn't punch in while not working. At the very least, a documented e-mail to your supervisor was in order, whether or not you thought he/she was going to respond. It would have been a piece of paper to defend yourself.
Do they give you computer? [2008-08-08]
x
Problem is new job meant new computer. [2008-08-08]
Windows Easy File Transfer needs to drop the Easy and make it Windows Complex File Transfer or Windows Just Might Do A File Transfer. Nothing easy about it.
Thanks for the info though. :)
RE: where to find etime use policy [2008-08-07]
check etime tutorials at QNet and also under policies at HR on MQCentral. Information on proper usage of etime is listed there.
employer's computer [2008-07-30]
You are an MQ employee and the computer supplied is their equipment, and, as with any employer's equipment, it is to be used only for the employer's business. Technically, since we are employees and not IC, the employer should provide the equipment. Working on an MQ computer is just like going into the hospital to work when it comes to equipment.
Fortunately, we have the choice of using our own computer which I like. Using my own computer, I can have it operating in the manner I like.
The hospital I used to work for requires telecommuters to use their supplied computer which is a piece of tin. My friend, who still works for that hospital, just has a switch so she can do the work on the hospital's computer and then switch over to her personal computer for any 'net surfing, game playing or any other personal tasks.
I have used a switch before and it is easy and they are cheap. All it is is a cable which connects the two computers to one keyboard, mouse and monitor and a switch. Push a button and you are on one computer, push another button and you are back on the other computer. It is an easy solution to keeping a work computer and personal computer separate with only the additional space of another tower rather than a whole system.
Buying computer for $125 [2008-07-30]
40 gig, second hand. Like I said, Medquist, I only need time to pack.
About that email about policy about only [2008-07-30]
using the Internet for work-related purposes....If they are going to demand that then I think they should be reimbursing once again for Internet costs. At the very least partially......
Does anyone think this will happen? Neither do I.
Here's what I don't understand about the computer... [2008-07-30]
I have one lone computer and it belongs to MQ, I've had it for about two years now. It's the only computer I own because I wouldn't even have ROOM for another computer if I wanted it! I live in a tiny, tiny house and type on a corner kitchen table. We push it out of the way to eat every evening. I don't know where else I would set up a computer even if I wanted to!
So are you saying I now can't check my email, play solitaire when I need a break from the kids (the only break I get by the way), and check my bank balance?
Does this mean I have to drive to the library every day to check my personal email? The library is 7 miles away, meaning that's going to be a lot of gas..
Sigh........
Do you think they'll know if we're checking our private email or playing solitaire on the computer? Or Pogo?
Sad tonight..........
Maybe it is the computer. I am serious. [2008-07-30]
I cannot get into the website. I even went to google. Typed in Medquist. Went to top of page and clicked on news. It brought up Magnum Opus and I clicked on that and I only get a log in. You actually got in and can read the full article?
It is my MQ computer. I can get in with my daughter's computer, but not MQ computer.nm [2008-07-30]
x
Can't use computer for personal? Where's my router? [2008-07-29]
This company has just picked up the feather and placed it on the camel's back.
It's bad enough they don't understand the business. Now they are getting to be control freaks. If I have to go buy another computer to get my e-mail with, I quit.
I think your 1st amendment rights supercede any MQ policy. nm [2008-07-29]
computer usage?? [2008-07-28]
Would I get in trouble if I loaded pictures or a picture programonto my MQ computer?
My home computer went down and it will probably be a while before we get a new one and I wanted to have some pics printed. Just wondered if we would get in trouble for that? I would have to load in my pic program, load the pics, then I'd probably take it out afterwards....
Funny - about your friend still having MQ computer [2008-07-28]
I quit at the end of April and still have the MQ computer. I like using it better than mine cuz they gave me 1 of the nice flat screen monitors. I got my first set of shipping labels in June (2 months after I quit) to send it back. Then a couple of weeks ago, MQ calls me to tell me they haven't received my computer yet and where is it? I told them I didn't get the shipping labels and to resend them. It's now the end of July and I have no intention of sending this thing back until the end of summer. It's too hard with the kids home from school for everyone to get *computer time* with only 1 computer. So I figure MQ can have this thing back when I'm ready to send it - when school starts back up!
I believe I read under the bonus policy [2008-07-22]
a while back on Qnet that you must be actively employed at the time the bonus is paid in order to receive it. So in answer to your question, I don't think you'll get it. You may want to check, though, on MQCentral on the incentive policy.
downtime pay policy [2008-07-18]
Yikes, you are right. Its not there now. I sent an email to MTQuestions and asked whether or not it had been done away with. Let ya know if I hear from them.
Downtime pay policy [2008-07-18]
Guess I was, cause I just found it myself.
Makes my point, they have a policy in place for downtime pay, but the instant you run out of work they release you therby not having to pay you. At least thats what my PS is doing to me. Typical!
If MQs policy is 3 months continuous FT [2008-07-17]
employment, then that is that. Not much you can do about it. A lot of companies follow this. I don't know if it is company policy or it may be the insurance company's policy. Either way, the employee does not have much of a say so in the matter.
They never picked on me [2008-10-10]
In fact for several years after they took over, when they still had regional offices, I used to work only 6-1/2 hours a day. I did 1200 lines a day and hung up. My supervisor at the time didn't care. Granted, I was cranking it during those 6-1/2 hours, more or less. Back then we sent in our time cards by mail or filled them out in advance, it was loose.
Okay, so when they got rid of the regional offices and had the online time clock, yes I had to sit there during working hours. Actually I went through a period where I decided (before ASR) to really make money and worked liked a banshee for about a year, paying off bills, taking a vacation to Europe, really surprising myself with how much I could do.
Then came ASR, and I found myself surfing the web all day between reports. I was just too p.o.'d to get into it anymore. I couldn't make money like before, and I couldn't do the minimum and hang up. And then when they started saying their computer could only be used for work, I really got irritated and I quit. Now I work somewhere with no ASR, no time clock and I'm back to really working again.
If you let Medquist make your life miserable, you'll be miserable. Medquist is a terribly flawed company without any prospects if they don't manage to get their slave shop working in India. I recommend you quit. You'll be doing yourself and the craft of transcription a favor.
What you say is true, but that is not how [2008-10-10]
it works at MQ. If one wants to stay employed, you remain available during your scheduled hours ready to work. If it is the policy to make up time, then there are few ways around it. There are other companies out there that treat their employees with a little respect. I know, I left the Q after 12 years and found an excellent job with an excellent company and have been with them for over a year now. The first place I went to lasted 6 weeks, I left because there was not enough work for an 8-hour day; but I found this one and couldn't be happier. If the Q is not a fit for an MT, then they should start looking elsewhere.
ditto - except mine is my right ulnar area [2008-10-09]
I use my right hand for the Ctl-arrow to move through document.
I am now wearing an Ace wrap under my Softflex gloves. This helps some, as it makes me move my forearm and not just the wrist a bit more.
:(
Told my hubby to be prepared -- when (if I ever do) retire, I will be blind from the computer screen, deaf from the headphones and won't be able to use my fingers because they will be knarled over from keyboarding so much! LOL
It's all their business [2008-10-09]
When your logged on to work with any computer, your time is being tracked for how long you are on each report, when you are tabbed out of DQS (IE Google searching), errors, QA markers.....yes, everything is being gathered and stored, and yes, it can come back to bite you in the butt.
Are you.... [2008-10-09]
helping out with another account that needs help? PS's often change pools in order to help out other regions WITHOUT telling the MT or is your line count high? If your line count is high, then this is why you are being changed to unfamiliar accounts in order to prevent you from making TOO much money. MQ policy, my personal opinion, of course.
MQ was sold outright [2008-10-09]
I was fired by the Q in August after filing a Worker's Compensation claim. I've just spoken with my WC representative and was informed that just the day after receiving my claim, the company reported a name change (no longer being Medquist).
A few weeks after this she said their policy had expired.
In addition, any correspondence she has tried with the Q has gone unreturned. She has not heard a word from them. They do not return her calls. (That's fine with me.The Q is having to pay me 2/3rd of full time work when I had only been put on a part time restriction.)
As far as COBRA benefits, I was told in writing thatI would get information on this in the month after I was let go. It's been about 9 weeks now and have not received a thing.
From the sounds of some of the things being complained about in the forum here and the things I am hearing on my end of things, MQ is basically gone! American facilities with American-living docs/pracitioners unknowingly having their transcription sent through an Indian company to be done. This seriously needs to become a fuss and brought to the attention of the medical professionals.
Anyone with MQ equipment? [2008-10-08]
I have had my MQ computer now for almost 3 years. It is increasingly acting weird and slow, and I was wondering when it should be replaced? I would appreciate any input. Also, what is the protocol for replacement? Thanks in advance!!
suggestion SM [2008-10-08]
Do you do disk cleanups on a regular basis? If not, that can slow your computer down.
I have called Support in the past when my computer was slow, and they had helpful suggestions that worked for me, so you might want to try calling them.
THANKS!! One more question . . [2008-10-08]
Yes, I do all my usual maintenance religiously, but I think it has just seen its better days.
If I get a new computer, will I be able to transfer my word expander? Please tell me I don't have to start all over!!
I was afraid of that too, [2008-10-08]
when my new computer arrived, I was afraid that I would have to start all over from scratch. When I logged onto DQS for the first time, my Expander came up without any problems, which was kind of freaky!
I'm not sure if tech puts it in when they make up the computer, or if when you log onto DQS with your password all of your files automatically load onto any computer? All I know is that I am thankful it carried over!
ASR [2008-10-07]
It isn't too bad when you get someone you and/or the computer software can understand. Today, mine has been all ESL who feel they have to fly through their dictations. There are a lot of blanks being left as I, for the life of me, cannot make heads or tails out of what they are trying to say. Again, where is the transcription?
I have been thinking about it too. There is a new Mickey D's down the street. WHAT a shame, that this profession, or especially this company had to make it so hard for us, who do the work.
I was told we weren't paid for this [2008-10-01]
as it is on the DocQManage screen as scheduled downtime at 11 PM EST. I looked at the policy and it says they'll only pay for unscheduled downtime...of course. Anything to control our money
The usual [2008-09-30]
Medquist management ruined the company for me.
The failure of ASR, the cut in pay.
Also,having a Medquist computer in my house was like inviting Big Brother to live with me. After the official ruling came down that we were only to use it for work, it gave me the creeps.
We don't have a union. AAMT is a joke. The only way to show my real feelings was to quit. So I did.
DQS problem, can anyone help? [2008-09-30]
Driving me nuts. I somehow managed to do something to my version of DQS. Whenever I type punctuation and then hit the space bar, my cursor advances 5 complete spaces, 10 with a double space after a period. It also does this when using numbers in text. What did I do here? I've rebooted, changed keyboards and then rebooted again, still the same thing. It's not doing it with E-mail or the internet, so I know it's not my computer or either keyboard. Just shoot me!!! Anyone???
There is a creepy feeling about Medquist [2008-09-28]
You know, one of the things I liked best about transcription was a feeling of personal responsibility and a feeling my effort would result in a reward.
For the last 2 months before I quit Medquist, I felt like I was in George Orwell's 1984. Even using their computer gave me the creeps. It made me feel I was in a prison with guards watching me. Plus they were paying me less. It was so strange. I have been transcribing 20 years, and really the only time I ever felt something like this weird feeling was a long time ago when I did a temporary job at a Japanese company in LA where we all sat at word processors like cows on feed and a bell used to ring like in school to tell you when to start and stop.
I honestly believe Medquist management has gone insane. This may be because somehow they believe the computer can do what we do. I imagine they will convince investors of this for a while, but ultimately it will flame out and fall into the sea.
I quit. I'm glad I did. I can't say it's a lot easier anywhere else, but it is saner.
Etime [2008-09-28]
Any notice a difference between etime and your MQ computer. They are synchronized on punch-in for the day, but when you log-on to punch-out, Etime is minutes behind. Seems as if MQ trying to cheat us out of pay. Doesn't seem like much, but multiple it times 365 days/year. It adds up to be a lot.
On questioning DICTATE, they suggest to synchronize MQ computer, which I have done, which still has etime lagging minutes.
It's an ADP problem which is a [2008-09-28]
separate company from MQ. It's not MQ trying to rip you off.
I have noticed the ETime to be about 2 minutes behind the clock on my computer, and I have even synced my computer with atomic clock. I have noticed that the ETime clock tends to drift over time, and every once in a while, ADP syncs their clock.
I have never noticed a difference between my time stamp and the time shown on ETime when I punched in. I check every punch I make to be sure the punch was registered.
The time should not have to be made up. [2008-09-26]
Unless they changed the policy since the last downtime, they should compensate for it. They can't go changing the rules just because they don't like them without giving due notice.
I agree with you [2008-09-26]
Unless the policy has changed, it should be compensated. I know there was a policy change that went up on 09/11. I haven't gone into MQC to read them all yet. However, the last time the system was down,when the old policy WAS in place, the downtime never showed up on my timecard. When I questioned my PS about it, I was told I had to request it and then she would have to get it approved. I guess that's the only way anybody will get paid for it...no matter what the policy states. And again, this may just be in my service area...you know things differ in certain sections.
Vista - McAfee problem [2008-09-26]
Anybody try to download McAfee from QNET to a Vista computer? It will not download onto my laptop with Vista. Tech support doesn't know what to do. Anybody else have any ideas?
I had one who [2008-09-26]
had someone laughing at her in the background and she said to me I like you, I talk to you every day and you don't laugh at me.
Another one talks to me all the time, like this is a long one, but we can get through it together, or sorry for the pauses, this computer is really !#@! up today, or my favorite, thank you so much for typing this for me, have a good day.
These dictators really make a bad day better.
MedQuist whistleblower [2008-09-25]
Found this at this link: http://209.157.64.200/focus/f-news/1115638/posts
There's always the other side of the slice of cheese, no matter how you slice it. Her husband was not an American Citizen. What was her real motive for snitching?
During her interview, SUSAN PURDUE: My office was in the computer file server room. We had computers generating heat and they turned off my air conditioning. During the summer it was 100 degrees in there.
RESPONSE: I don't know about the rest of the story, but this line certainly sounds bogus, I can't see any server room running very long without A/C and at a 100 degrees, those servers in there would have been down in a matter of hours from overheating. So if someone fudges the truth over a small matter like this to enhance her victimhood, I would take the rest of her story with a grain of salt too.
Why did the FBI do nothing? Maybe there was nothing to do, if as she claims these files were coming in from overseas there would be some record either e-mail, or network logs, backup logs etc. I'm always cynical of the 'disgruntled' employee's version of events, ala Clarke and 9/11.
9 posted on Sunday, April 11, 2004 3:20
All the higher ups in hospitals care about is [2008-09-24]
the bottom cash line and not accuracy or safety of medical records. Only if doctors actually read the transcription and take action will decisions be made by the higher ups based on other important factors such as quality.
At a hospital I worked at in the past, some doctors complained about the transcription. Although, the only thing that really came of it was that those doctor's dictation was not sent off shore.
At that hospital, one of my ex co-worker says the doctors have gone on strike right now and are not completing records because they WANT it transcribed and refuse to use the computer only system where they have to enter everything themselves and/or only have limited options to chose and click.
We all feel this way somedays! funny link [2008-09-24]
http://videos.komando.com/2008/09/17/computer-fights-back/
Wake up, people: We're about to be outsourced to CBAY in India [2008-09-23]
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Tuesday, September 23, 2008 12:11 PM PDT
(AFX UK Focus) 2008-09-23 08:20 CBaySystems in transcription services deal with MedquistInteractive Investor Tue, 23 Sep 2008 0:26 AM PDTLONDON (Thomson Financial) - CBaySystems Holdings Ltd. said its wholly-owned company CBay Systems Services Inc. has entered into an agreement with MedQuist Inc., to outsource certain medical transcription services to CBaySystems production centres.
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