No not specific to me but to her whole group. SM

Why is it so important to get work done. My group was completely [2008-08-01]
out of work yesterday. Zip, nothing. Yet, we have a bonus going on? I do not get it.

Why is it so important to get work done. My group was completely [2008-08-01]
out of work yesterday. Zip, nothing. Yet, we have a bonus going on? I do not get it. Thanks for the info. When they call, I will ask and of course they will not tell me anything.

I actually did buy stock back in 1996 when the company was MRC Group [2008-07-31]
who merged with Transcription Limited now known as MeQuist. I had no idea what I was doing, but my husband thought it would be a good idea. Imade close to 10,000 already.

I should have been more specific [2008-07-29]
I wasn't referring that I was caught red-handed at anything. What I was referring to was the DP was caught red-handed by calling the first report lost and then redictating the same information...simply because he was distracted by the background interruptions. The first job was near enough to completion to pass for a complete report..as some doctors don't put all that unneccesary info at the end of a report. I started my career in-house in a hospital environment back in the day (so I've been around for awhile too) and it was very common to have parts of the same reports in a patient's chart. On those days when MTs had a low work load, we were assigned to go through records and combine and/or dispose of those incomplete reports..so we wouldn't lose any pay..and it was no problem. But, those were the days before outsourcing to an MT service was even heard of. My point in this whole post is yes, I should and will get paid for both reports...but I would probably get paid a lot more if:..A) the dictating physicians took more responsibilty for their dictation, and B) they had better dictating stations without so many grrrrr distractions.

If you already accepted a specific admission date [2008-06-26]
Then you have to clear the ADT and go back and do accept just patient. Write down the record number first.

Were you with MRC group? sm [2008-06-24]
I used to get paid by the page too, but somehow when they converted I got 11 per line and 0.077 ASR. Haven't talked to manager about schedule yet, but they want you to work one weekend day. I don't mind if it is only for 3 hours or so. The company is FutureNet, based out of California. I hear it is run by old YOG people. Say they are getting a big South Carolina account which will generate about 2 million lines a month (I think). It is a group of hospitals, but all the same group. I put out resumes and got feed back for everyone. There are some many places out there that will hire us. The tests they give are so easy if you have been doing this work for so long. I have another interview tomorrow so maybe I can pick and choose. Just have to get out of this pit. Can always borrow from 401 K if I have too. No one should have to work this.

I have a group of 4 hospitals and have noticed getting SM [2008-06-21]
basically same dictators over and over. Since these are big hospitals, I find it really strange.

I don't think there's a specific date - I believe you [2008-06-05]
can only change one time per year and have to wait an entire year if you want to change again. HTH

My PS asked our group if we wanted to flex hours this morning.nm [2008-06-04]
x

Hmm. Is this a specific company [2008-06-04]
you all are talking about? I haven't had a report to type for 2.5 weeks with the company I work for. Also, can't get my supervisor to answer my emails!

Renenber the pictures they would send out of the group at Christmas and SM [2008-05-16]
one time of a Halloween party they had. They were all dressed up in costume!I was 143 and then later 156, as I quit 9 months after John hired me, and was gone for several weeks, and then back with the new TL number. I am still in touch with Diane, Chris and Jane P. from QA! Jane is now working for another company, but the other two are still here. Let's hear it for Feasterville and the OLD GANG!! Where do you live? I am in York, PA!

I'm in your brother's age group and [2008-05-15]
any better of an education. I think it's getting worse. My fourth grade son takes all tests open-book. When I questioned his teachers about this, they told me that's how everyone's doing it. Because the children are allowed to go back and look at the material on the standardized tests, the board of education feels it is appropriate to allow them to test open-book in school. I personally think this is the govt's way of making sure no child is left behind -- another way to make the stats work in our favor. As for my education, I'm 34 and I do know what the term refrain means, but proud flesh - that's not something I've ever heard. Fortunately for me, I was in the academic class because I did well on the standardized tests, but I know all too well the classifications that some kids go put into. We had a fourth group-- the speds (special education). Back in my day, these were the kids who needed more one-on-one with the teachers. Now they mainstream everyone. I think mainstreaming is good in certain classrooms, but in others, it really holds the rest of the class back.

Have you read much on the Bilderberg Group...the elite of the elite of the elite [2008-05-15]
x

Is there a way to get total hours for a specific range [2008-05-14]
without having to manually add them up (i.e., I'd like to see what my total hours just for this workweek are so far).

nope .. once a day max unless looking for something specific [2008-05-13]
.

No not specific to me but to her whole group. SM [2008-05-08]
It was more or less repeating MQ policies but more in her own words and her job is going to be Big Sister, rather than Big Brother. I don't know, it just sounded like they want to crack down more or something. Kind of ominous.

My group was always out of work, we complained, now work in National Pool. [2008-04-28]

Account specific [2008-04-24]
Yes, most all settings, except for a very few, are client specific. If you send it to support, then it will be changed if that is what is in the CP. As I have said before, if you submit it to support@medquist.com with ROUTE TO ASR SUPPORT in the subject line, and you don't hear something in a week, please let me know.

I don't. I believe the requirement is account specific. [2008-04-22]
x

It seems my group of about 100 [2008-04-11]
have been complaining about having so many different accounts and not getting any primaries, secondaries, etc. My PS even emailed us and told us she has had numerous calls and emails about MT's not meeting their line counts because of having to type different accounts. My PS also stated she talked to her manager and the regional manager and will let us know what she finds out. Well, that was over a week ago and nothing. Now PS ison vacation. I THINK the company does not know what they are doing and do not really care, only to make the company look good because it is up for sale and want to look good for a buyer.

John (or Jane) Doe are used in specific [2008-04-03]
instances the majority of the time at a facility. I would think that if you see can't understand for a patient name they know the doc said something, but MT could not understand for whatever reason and would investigate. If the facility does not have an automatic feed for MQ when they send the reports in to match up the MRN and name, and QA cannot understand the name, they would know to do more research on that particular patient. A John Doe patient actually has that name on the chart.

One of my past PS told me her group was divided into 2 sections (sm) [2008-03-31]
One had a large primary and seemed to get the poopoo-pool less. The other one had a large group of smaller accounts and theirs was almost always a mixture of 8-10 accounts. Don't know if that is still that way or not. I just felt lucky to be in the one with large main and felt sorry for the second group.

MQ has a specific rider written into the policy [2008-03-31]
disallowing wt loss surgery. I don't know about lap band, but the physician I saw said there was no way I was going to get gastric bypass approved. Good luck, I'd like to know how you come out on this. I've developed diabetes and CHF. I know everybody says get off your lazy bum and exercise, but I look like everyone else in my family and when you're 60+ the joints just don't take it anymore. take care.

Specific account names and info not allowed [2008-03-18]
Never has been allowed.

Dictation Services Group - no message [2008-03-11]
xx

so right Belle [2008-08-19]
I have to agree with you, well said. Only non MTs would spend all their time coming up with crazy bonus ideas (back to school anyone?)to try to encourage an already disgruntled group to squeeze out more lines so they might take advantage of the bonus. I mean did they actually sit down and figure out that to earn the maximum $500 of bonus meant 18,000 plus lines OVER AND ABOVE their quota in 4 days. Um, yeah, I don't think management thought that one out, just a nonMT coming up with creative marketing ideas. Who cares if it isn't achievable, right? Sorry Belle, I don't think you are wrong or ugly or whatever. Sometimes the truth just is ugly.

Anyone else have lots of work. [2008-08-18]
My group in SA5 area has over 3700 min of work. Must have had lots of people quit. My group usually runs out of work ALL THE TIME, but we have so much work in the last week. I am not complaining, but you would thinkthe clients will not be happy andwill leave MQ.

do over [2008-08-17]
I imagine this would depend on your specific bosses, but when I have sent something through with no QA markers and realize an error afterwards, I email my QKL immediately - she has the ability and option of pulling the report from the client and correcting it.

Well..again, not to offend you if you are trying to be sincere [2008-08-16]
god's green earth English is your first language, and from your wording, I doubt Spanish is either. Your posts have all the tell-tale signs of email scams..so again..I wonder what you hope to gain here? Are you a spy for CBAY systems..taking the pulse of American MT's, trying to get a handle on how disgruntled this group is?..gathering names in a McCarthy-type fashion for use in some sort of high level corporate espionage malfeasance?? Wow..transcription is DANGEROUS business!!

I believe the main concern is that we need to be [2008-08-13]
time. In other words, be sure to be logged onto Etime when in DQS and vice versa. The OP who started it all would just log onto etime, and not even be there, for hours at a time if I recall. So, even if you're working and have to go to the bathroom or take a quick break, as long as you aren't gone long - each PS should have a specific time limit, most I have heard are if you're away for less than 15 minutes, as long as you're logged into BOTH DQS and Etime you should have no worries. Anything over 15 minutes is considered a break, and then I believe we are to be off system for both DQS and etime. Otherwise, I wouldn't worry about it. Yes, as in so much in life, 1 bad apple does cause trouble for all. Its not fair but its life, especially in a huge company.

Write to QA Team Leader, not PS. [2008-08-12]
Send the document number and details of the error to the QA Team Leader as that is the correct person who can actually take care of the matter. You can find out who the QA Team Leader for your group is either on the facility's client profile or it's usually among the signature lines on the job report sent out in the morning. I've actually had good results when I have informed the QA Team Leader a couple times about QA errors, both of which severely affected patient care.

Sorry. Well, I guess its not happening to anyone [2008-08-11]
If its a new QATL, and you never had problems like this before, and the job's total score is really 99.99% even after the error, if it were me, I would write to the QATL and supervisor at the same time, asking if there was a specific reason that you were getting so many of these jobs returned to you. Maybe your new QATL is a big over enthusiastic. Or maybe it is a client who is looking to part ways with MQ, and can do so contractually if they find a certain amount of errors, albeit even minor ones. That would be my suspicion of the situation. I don't think any of us MTs have to be perfect, we can't be, nobody, not even the mighty QA. LOL. But 98% perfect is a requirement. Have a great week. Good luck getting to the bottom of this, and I mean that sincerely, not sarcastically.

weekend coverage [2008-08-10]
I looked at the weekend work load report for the group I am in this morning - zip, nada. There are 3 reports in one of my main accounts and zero in the others. I am so tired of this. Every week, there is the big cry for weekend volunteers and exclamations about how the work is going to be rising, and yet another weekend where that is woefully not true. Same with holidays. Proclamations about how the amount of work will be huge and then nada, into the cesspool I go. In 2 years I have yet to see the weekend/holiday proclamations come through. I hate to say it, but this trashes my supervisor's credibility and my willingness to help. To much crying wolf. javascript:editor_insertHTML('text','');

Think about how many ESL doctors there are. [2008-08-08]
Do you really think they care who does their dictation? I worked in one specialty at a teaching university. The American doctors were the minority group within the practice. The administrators are calling the shots and it is based on budget. Who can do the work the cheapest is the bottom line.

agree [2008-08-06]
I agree with you. So many comments have been made about clients not caring if it is done offshore. My experience is physicians are for the most part very very picky about their work. My Quality Assurance Lead is constantly sending E-mails on specific complaints and specific requests made by individual doctors on how they want their work done. If there notes are not accurate, it could be a liability for them if taken to court, and the last thing they want to do is spend their extra time proofing their notes as they would prefer to send that extra time with the patient. They want a service that will save them that time by having confidence in the services quality of work generated to them. For the most part, they do care and want the most accurate work done for them. I worked in-house for many years for a facility of over 400 physicians and dealt with doctors on a daily basis picking apart the littlest errors in their work aiming for complete accuracy. If accounts go to Cbay and are done in India, I hope they have pretty darn good QA specialists.

This link states Kumar is CEO. [2008-08-05]
http://www.hemscott.com/news/static/rna/item.do?newsId=65753801837046 The letter from MQ has word for word paragraphs from the link above (thanks to smokey for finding this link). The MQ letter even states the board of director's names as in the link above, but MQ letter forgot to mention the CEO, Kumar as in the link above. That bothers me so much that in the MQ letter it states to voice any concerns, well this is my concern. Why did MQ not state who is CEO? I do not see any MQ players on the board. There are: Aquilina, senior operating consultant of SAC PCG and Flag Telecom Group and ATT. Baker, Managing Director of SAC PCG, RHJ International public on Brussels Stock Exchange. Berger, Managing Director and co-founder of SAC PCG and served as Managing Director for Bear Stearns. Hendren, Managing Director of SAC PCG. Seedman, private equity firm and played a role in SAC PCG, Gilmore, former senior executive of Motorola. I know a lot about Motorola employeesas my husband worked there until the big layoffs in 2001 and 2002 where thousands were let go after working their for 20-24 years and a lot of employees missed getting their pension by months. These names were not mentioned in the letter. KUMAR, CEO. His role states he will be responsible for strategy, funding and overall management. Habermacher, Director of Habermacher AG, financial consultant from Switzerland. McLachlan, UK and international public and private companies from Scotland and Netherlands. Kabra of Strategic Ventures Fund and India Industrial Growth Fund who has invested in CBaySystems.

What I've been told... [2008-08-05]
I have had several issues with QA. After questioning my PS, she states, since the reinstitution of QASAR, there are many new ppl doing QA. They are still training. As MTs, QAs are to look at the CPs and guidelines for specific SAs, but they do not always do this. PS requested JNs to address, but with the recent decrease in pay due to shift in ASR reports, I don't have time for this. I've found it wastes too much energy to fight with PS and QA, so I don't anymore. So I guess, we're screwed! Hope it helps.

If you look on MQCentral and look under [2008-08-05]
human resources then learning and development there is a Transcriptionist development center. Under the language arts heading you can look up under the heading punctuation primer and there is a section on capitalization. I still can't figure out if capitalizing endocrine would be right or not according to this resource on MQCentral - but who knows, sometimes I think anything goes! Unfortunately, the BOS does not get very specific regarding this either. On MQCentral, the part about capitalization is according to MQ's Reference Guide from May 2005, 9th edition. What the heck is that - I never received it and if they're going to use it then they need to give us a copy and tell us to use it!!

Several good companies are [2008-08-04]
Amphion, MDI-MD, Landmark, DRC, WebMdx. A whole group of us left MQ and went to these respective companies. I truly do think that almost any company would be better than the TitaniQ, especially in its present CBay incarnation.

HIPAA question [2008-08-03]
I have a dictator who wants the patient's DOB, SS#, home address, and home phone # listed in the body of this consultation report. He's very specific. I don't get this dictator often but when I do he always asks for this information. I've questioned QA on this before and have never gotten an answer. Half the time QA will add the info to thereport, the other half ofthe time they don't. Either way they don't answer my queries on the subject. I don't believe the patient'sSS# or home address/phone # should be in the body of the report because its personal identifying information. I did enter DOB and SS# but on the ADT screen in the appropriate places. Anyone have a firm answer on this?

And I say good for you too....sm [2008-07-31]
I went with a private group of physicians... not only that, but they OWN their facility and they are their own ''board'' so to speak. They pay their own bills, they make their own decisions, and they know that if I'm happy in my job with them, I'll probably be here forever. They probably got tired of all the middle management costing them so much money too. I'm going to be making a little less per line than I did at MQ, but with a little communication with ''my'' doctors, problems with poor dictation habits, poor sound quality, etc., can be nipped in the bud and production can be increased (already has been), so I'm actually making more per hour than I did at MQ.... and virtually none of the stress! I really hope I never have to work for another national again... This group is great and I'm not far from retirement... I think we can hold on together until then. I still have another week at MQ though, but I think I can make it... they don't deserve the notice I gave as I'm sure they wouldn't have given me any notice if they were leaving me, but that's okay... I have integrity and I know that I did the proper thing. Good luck to you too!

Yes, I think she is new, out of the Career Step [2008-07-31]
total gratitude, i.e. servitude, towards MQ. So very sad, the blind optimism. Just another group of MTs whom MQ takes advantage of and rakes over the coals.

I'm leaving with you...sm [2008-07-29]
My last day is Aug 11th too... I picked it because it will be my 13th anniversary with MQ... I figured it'd be a nice milestone to leave on. Wonder if I'll be laid off before my last day? They said the CBay deal could happen the first part of August. Good luck to you and to everyone else who is looking for another MT home. I was one who tried many companies over the past two years and couldn't find one that worked for me better than MQ, but the past three months here were more than I could take and I said I didn't care where I ended up, anything would be better than MQ anymore and I'll take the next offer I get regardless of pay, hours, etc.... and you'll never guess... I found the best place in the world to work finally! Sorry, can't give out the name because it's not a company, but rather a private physician's group and they are done hiring... I really hope you all find a better place to... hang in there... I did and it finally paid off. Keep trying, you'll find the right company eventually.

You are in the MINORITY of those who are happy at MQ. [2008-07-29]
The question is why is MQ changing the rules to make more money for themselves and giving less to the MTs. ASR is a farce. There is no way a good Transcriptionist can edit the garbage on ASR while reading random client profiles and doing random doctors with different dialects. There is a REASON other companies have an MT specialize on 1-2 accounts. Same friggin reason a doctor specializes. MQ treats MTs like fast food workers. If you are in a minority group who still makes the same amount of money then please have the courtesy to understand what those of us who no longer have that income are going through.

IMPORTANT. Just got off the phone with the survey company. [2008-07-28]
This survey was requested by MQ to see how they are doing as a company. Also there are other companies participating for the Best Places to Work in Healthcare-Employee Survey. Even MQ had to fill out a survey to participate in this program.EVERYTHINGwill beconfidential, so be honest in your answers. There were about 400 surveys sent out to MQ employees. Then after all the surveys are completed and turned in, an analyst will review and then rate the best to worsetranscription companies. Thisis what I was told from the Best Companies Group.

Who are you? [2008-07-28]
I noticed from your post below you worked at Medifax, MRC Group, Transcription LTD and now Medquist. Well, so did I, although Secrephone was after Medifax. I only applied to one company, Medifax, almost20 years ago. I bet we know each other.

It sure was a joke - sm [2008-07-22]
On an e-mail we received from a group of MTs about outsourcing. People need to get a sense of humor. It's not like I thought it up myself. Thanks.

would need more details [2008-07-16]
The Quality Knowledge Lead could probably give you more info on that. Clients are so specific and each one has its own instructions Keep up the great work!!

QA [2008-07-14]
I for one appreciate the feedback from QA, especially now that so much of the work is not from our usual accounts and is, as we are saying, the cesspool. I hope this lack of our own accounts isn't a forever thing, as if it is, I will start looking for another job. However, QA has to deal with what we do and it isn't fair to any of us. To say one group or the other isn't doing their best isn't fair. Thank you QA

Well, its probably like a need-to-know basis. [2008-07-13]
Nothing personal, but there is no need for MTs to know names of QA. We are all just a group. On the other hand, QA does need to know MT names, most times as explained above. Its just not supposed to matter. QA is supposed to be professional enough that MT name is irrelevant, unless as referred to above. There are only systems in place for symbols to indicate full listen for an MT, nothing else to indicate an MT who is on quality watch other than name. For the sake of filing complaints against QA, its just not really relevant for MTs to know the QA name, in the big picture. That's what our supervisors are for, 'eh?