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Their System [2008-08-10]
I **THINK**, the OT is based on Sunday through Saturday, so that wouldn't gel with the twice-a-month check. If I'm correct, you would need to figure it out according to Sunday through Thursday work week.
Someone correct me if I'm wrong, please.
milking the system [2008-08-07]
Milking the system for own personal benefit, as many people have done and the reason why the time clock was implemented to begin with, as with many other rules we do not like, working at home. Shame on you! Don't play dumb, that is really not going to cut it.
Well, there is only 1 QASAR system, per MQ [2008-07-17]
design, not QA choice. There is only 1 system to use, and the QA people have to use it and not use the scoring system, while the auditors use the same system and do use the scoring part. Its a really complicated mess to use this system, very hard to explain in writing, but to even fix 1 dot on a job, the QA people have to go thru QASAR. Otherwise, its as if the job is frozen. Which is good and bad, too. No sneaky editing allowed. But the point is when you use QASAR and are new, or when you use QASAR and are fast, its too easy to just slip a tad on your keyboard, and critical errors pop in. Most times QA might not even see it. Its like when you're transcribing really fast, on a roll, but you might have a finger spaz out for a second, or when you hit Control M when you meant Control N. Its just a split second thing and you're done for. Sounds like there are loads of newbie QA peeps, and I'm sure they'll have a hard time with it just like the older QA did years back. Its an awkward system design. There are also default choices that should be easy to access, but aren't. Again, its QA fault when they do this, but its not exactly a conscious choice on QA part as much as its just a slip of a key, or they can't see that they are off by one choice. You would have to see the system on our end to understand more fully what I'm trying to say, but its usually something keyed in by QA as an accident rather than on purpose. We have to work around the scoring, while auditors work with it. They should have 2 versions, which should not be hard, really, if they truly wanted to do away with scoring. A version without scoring so NO QA errors could sneak thru, and a version with scoring for auditors. Since they will not do away with the scoring, my belief is that they, or the new owners, fully intend to use the scoring.
Have you signed up for MQCentral the new mail system? nm [2008-07-07]
.
I get all my updates on the MQ email system, [2008-07-06]
not my regular email anymore, or else I wouldn't see them either. I'm also a new flexer.
in that case, i put each system on a new line, with a subhead if given nm [2008-07-04]
x
Actually, that's a cheap shot if it's not for real. Do you have [2008-05-23]
nm
A cheap shot is being sold to CBay [2008-05-23]
x
How is that even possible? There must be something wrong with your system (SM) [2008-05-15]
I never ever get that message except on a holiday when everyone else is out too and you would know it from this board.
You need to check with your PS and tech support and find out what the problem is with your system. You shouldn't be having that problem, especially not early morning.
system problems [2008-05-14]
Did anyone experience any downtime on the system yesterday morning or even this morning? I was typing along on a very long report and finished it, and could not upload, download or anything. Could not get into mqcentral or even the old email system. This morning also had the same problem, but yet I could still surf the internet so it was not my internet as I was told it was by the support people. Had to reboot my computer and then it all came back up, finally. Just wondering.
PS, I got a Gateway XP system on ebay very cheap. [2008-05-09]
x
ie,
2003 Toshiba laptop, 900
2007 Toshiba, 500
used Gateway desk PC, 75 (need to get monitor, not very $$)
It is not on Medquist system anymore. [2008-05-09]
I called about it. How frustrating.The Medquist Qnet makes you go into their system and still nothing there about Ipay. I was told togo to Google and type in ipay.adp. At new screen, pick the first one and you will be in Ipay.adp screen. It worked for me. Hope this helps.
Sounds like he meant the system and not the MT NM [2008-04-28]
xx
check ebay .. [2008-04-22]
get my there, usually for under 50.00 ... not brand new but I've had good luck with careful purchasing ...
also, got one in a pawn shop ..
good luck
check ebay, craigslist online, transcriptiongear [2008-04-22]
I saw Lanier (which I have for years and I think it is the best machine for microcassettes) transcriber machine (used) on sale at ebay for $225. Normally new they are something like $600. Also check transcriptiongear dot com where things are incredibly cheap.
Good luck to you.
check ebay, craigslist online, transcriptiongear [2008-04-22]
I saw Lanier (which I have for years and I think it is the best machine for microcassettes) transcriber machine (used) on sale at ebay for $225. Normally new they are something like $600. Also check transcriptiongear dot com where things are incredibly cheap.
Good luck to you.
check Ebay [2008-04-20]
You can find some good deals there. You don't have to bid, most have their own stores.
I think something is currently wrong with MQ's e-mail system...sm [2008-04-16]
I got all my e-mail messages a day late two days ago. I didn't get any e-mail all day which was strange since I get backlog updates 2-3 times a day but then everything showed up the very next day. It was weird cause that never happened before and I've been with MQ for years.
Fixed. They had to reboot the system. nm [2008-04-15]
About System Restore [2008-04-10]
Do keep in mind so you don't wonder about something if it happens: When restoring to an earlier day, anything saved after the day you chose will be lost--so new expansions added during that time will be gone, as will other stuff you did a save on.
Response about system restore [2008-04-10]
I will say again, since I have 10 years worth of expansions, a couple of days is nothing to lose considering what could have been lost if system restore had not worked. These expansions are my livelihood ya know.
my system... [2008-03-31]
i have 3, 3-ring binders. one is very small and has alphabetical tabs. i jot down any new words, phrases, etc in that book for quick reference. i have 2 regular size binders, one for client profiles and samples. the other for misc. QA feedback that does not apply to a specific client and a job log and misc. emails from PS and QA leader specifically. This system has worked out very well for me. I mostly use the one for client profiles which has 2 tabs for each client...one for the profile copies which have main parts highlights and hand written notes in the margin...the other section has specific samples or QA notes pertaining to that client/physician with the physician's names handwritten on the top right corner for quick flipping. I also keep electronic copies of any samples emailed to me in a folder on my desktop titled by physician name for quick reference...along with any difficult doctors...i copy and past PE, ROS, etc. when they are back from QA for quick reference next time. Even though we do not get word on our pc, you can still use the new text document to do this.
System for CP's [2008-03-31]
I have an index card box with tabs that I use to keep up with my CP's. I have found this to be very useful.
McKesson system? [2008-03-27]
A dictator apologized as she was checkingthe McKesson system; is this a company in competition with MQ...
I usually experience poor audio with the system [2008-03-26]
I for one would like to take a moment to thak QA...sm [2008-08-20]
I am an MT/ME, and there is no way I would want to nor do I think I could perform the QA position. You have to listen to stuff that no one else can understand, weed through a lot of noise in the background, etc., etc., you know, the stuff we have all screamed, pulled hair and nearly cried to get through. Can anyone imagine that being ALL you get all day? You know how we complain righteously about difficult dictators, poor sound quality, stupid ASR, etc., etc. AGAIN, could you imagine this being all you do all day long, every single day, and then have to get berated and dogged because you have to do your job?? No one likes to be criticized, but before QASAR,QA had to figure out a way to let the MT know what they did wrong every single report without offending or negative feedback. I for one am glad QASAR is here as it gives QA a tool to correct mistakes and generic feedback set up by a program, not QA's personal comments. I have contacted my QA Team Lead with a few questions about QASAR and waiting for some answers like how the system figures feedback points, etc. Later post to follow when I get info. From what I understand here, QA does not control this feedback. I can see where that is true from some of the feedback I have received.
As for a QA person saying they get paid to find MT/ME mistakes, maybe they were just trying to get a point across, being sarcastic or just having a bad day and taking it out on MTs. Who knows, and you guys well know you cannot put in stone everything that is said on this board, it would be pebbles with all of the different answers given for each question or comment.
I for one appreciate the hard work that QA does. You know that old saying, don't shoot the messenger. We are all under a lot of stress, so MTs and QA really need to work together, and quit bashing each other. I have never seen such bad bloodlike this before.Both positions require a very high level of professionalism and charisma. Of course, you also know the old saying one bad apple can spoil the whole barrel. We all work hard on both ends to produce accurate quality reports to the clients. On this end, I keep asking when we are going to get the forum in MQC where we can go and actually help each other with words, difficult dictators, etc., etc. It is supposed to be in the works right now. Who knows when it may actually come about.
I am not saying we should walk around with blinders on, assuming all is well and nothing bad is ever going to happen. All I am saying is appreciate each other and make the best of the situation we are in. We should be working together, not blaming each other. QA and MT positions do not set the rules, we just have to figure out the best way to abide by them.
I hate sending in reports with any blanks at all, much less swiss cheese, but I know on that other end there is a person who will do their very best to make sure the report is its highest quality possible.
Thank you QA for doing such a great job!
First of all the audio problems have [2008-08-20]
been going on since the age of dawn and they know where the problem areas are and what hospitals are the worst but simply won't spend the money to fix the problem because they don't have to put up with it or try to work from it.
Secondly the problems with ASR have been reported over and over and over again at our own time and expense. The ASR system is only as good as its programers and some ASR systems actually do work a lot better than ours. I know this for a fact because ever since the cesspool thing began there are times when I will get ASR from a totally different area and their ASR is about 90% better than what we have been working with in my area since the get go. The same errors are occurring now that occurred when we all first started ASR in this region and in fact our ASR system has actually gotten worse over the past 6 to 8 months and not better. If the ASR system actually worked the way it was supposed to then the 30% cut we took in pay wouldn't be so bad because we would actually be able to get more work done, but the way it is we can pretty much type the reports faster ourselves than correct ASR....
Can anyone tell me what is wrong with this picture?????
Canned versus Real [2008-08-15]
It's obvious some of the e-mails are canned to send out to everyone, then others are real time e-mails from the PS. Kinda like the Impact Center calls about being backed up with work, then after you get on the system, you see that everything is caught up. You never really know the true situation.
yes you were hired [2008-08-15]
around the time things went downhill. In 2006 is whenMQ turned everyone into employees from statutory and had to follow a certain schedule, etime, etc. Before docuscribe MTs transcribed on various platforms. Docuscribe has been around maybe the last6 years or so maybe longer. MTs were trained on it at different timesas accounts had timeframes asto when they would be transitioned over to docuscribe.
Anywho, before docuscribe we used to get paid for everything on the report, and we had noADT screen to fool around with. Now its a mystery to me what I get paid for and what I do not. My PS cannot even tell me or exPS's.
When I first noticed the drop in pay with docuscribe a few years back my supervisor then said I was being paid at the same rate but docuscribe system is different (lol). last year though MQ finally put in writing thatour payseems lower because we did not have PTO back then or other perks!No rhyme or reason, just is.
DQS expansion program [2008-08-14]
I have not had any trouble saving entire reports in DQS as expansions,and this is the first time I have heard that someare unable to do it.I use the letter t, for template, in front of the expansion name. Example: For a total knee arthroplasty, I put t for template, the dictator's last name, and then the procedure - tcooperTKA. I have hundreds of them and have never lost any or had any trouble using them.I don't believe there is a limit to how many you can save. Have you tried asking techsupport about this? Maybe there is some glitch in your systemor some obscure setting that needs to be changed?
Iwould not survive without thesewhole-report expansions especially doingoperative reports, wherea lot of dictators say the same things in every report,andunderstand how upseting this must be for you.
I had awful sound quality [2008-08-14]
on one of my accounts when I first started receiving them and told support about it and they told me it was likely the hospital using old system. I thought MQ provided them with the system to dictate but maybe I am wrong about that part. It has been much better though probably a few months after I told them about it. I do notice that some of my dictations from various accounts have been sounding not so clear lately when in the past they were much better. maybe its something on MQ end but not saying so. Hopefully it will pass.
no offense taken [2008-08-14]
just hope it does not happen to others also. Maybe the other post who got fired did get warned and is not telling. Ido not see how they would let someone go without a warning. they seem to give warnings out as what is detailed in MQ central. they probably know when someone is abusing the system.
I believe the main concern is that we need to be [2008-08-13]
time. In other words, be sure to be logged onto Etime when in DQS and vice versa. The OP who started it all would just log onto etime, and not even be there, for hours at a time if I recall. So, even if you're working and have to go to the bathroom or take a quick break, as long as you aren't gone long - each PS should have a specific time limit, most I have heard are if you're away for less than 15 minutes, as long as you're logged into BOTH DQS and Etime you should have no worries. Anything over 15 minutes is considered a break, and then I believe we are to be off system for both DQS and etime. Otherwise, I wouldn't worry about it. Yes, as in so much in life, 1 bad apple does cause trouble for all. Its not fair but its life, especially in a huge company.
No, not safe to say [2008-08-09]
all who return are substandard MTs. I left all other companies on good terms, 99% or above quality, above average line counts, and they welcome me back any time. It was not my experience that other MTSOs aremuch different in quality demands than MQ, in fact some are very sloppy.I have had 2 audits since coming back to MQ and was off full QA a week after coming back. I have a friend who worked at MQ and hewas let go due to quality issues, so yourcomment that MQ QA is a joke does not make sense to me. I like QASAR and am glad they brought it back. In my experience, no other company I have worked for has a better system of keeping their MTs informed and learning as far as quality and finding that new term. With many MTSOs you have to ask/practically beg for feedback, again in my experience. I have been in this business a long time and know many MTs working at many other companies. There are some very good small MTSOs out there to work for, but many of these just cannot compete with the nationals as far as cost of business and are going away.
The reason I came back to MQ was because of wanting a reliable paycheck, reliable work that MANY other MTSOs cannot guarantee, and I really like the DocQScribe platform. As far as the C-pool, at least it is work when work is low on primaries and with my years of experience not such a huge problem as to be a deal breaker. I like the fact that I do not have tointerrupt myproduction/work scheduleto call someone and ask/begfor work when my primaries are low on work, something I found very irritating with other companies. As a professional, I treat work as work. Ido not whine about no work one day and then whine about having to do unfamiliar work the next. I am happy that MQ gives me that option as I have bills to pay and that is my bottom line.
So, everyone's experience is different and one blanket statement about how things are *elsewhere* compared to MQ issimply notan accurate picture, especially the statement about why people return to MQ.
I am sorry your experience with MQ was so horrible and I wish you all the best
milking the system [2008-08-07]
Milking the system for own personal benefit, as many people have done and the reason why the time clock was implemented to begin with, as with many other rules we do not like, working at home. Shame on you! Don't play dumb, that is really not going to cut it.
I still think we should try a Union. [2008-08-06]
We have NOTHING to lose. The other companies could follow the same tactics or later get bought out. We need to make a stand, all of us TOGETHER.We get to tell our higher ups (5-7 of them) who happen to make over 200,000-300,000 a year along with their bonuses and stock optionsas to what we want for ourwages and get yearlyraises and benefits, pension, and basically a FAIR system toresolve our problems. We would have a voice instead of acting like little monkeys or even rats in a lab (when ASR came out). Even ifat the endit wasvoted no,at least the higher ups will know we mean buusiness. We would probably be famous. We would be onthe news.We would startearning respect because wewould let the world know that we careabout ourjobs and what we do and the US. We are not justMT's who speek byour fingers typing, but we have avoice and can shout it out that we careabout our jobs and what we do.
http://www.seiu.org/faqs/faq_whatisseiu.cfm
Go to the top right and click on find a local and go from there. There is even one for Canada.
One little flaw in your US-MT-only clients...sm [2008-07-31]
A company can still have a ''store front'' here in the US and have the work done overseas.
You said you know for a fact that not all clients want their work sent offshore, but I can tell you that I know for a fact that it is still done and done without the client's knowledge. I can't say anything regarding MQ doing this because I don't know that they do, and would guess right now that they don't, they have no reason to as they still have a lot of US MTs to do those clients.
But I have a very close MT friend who has worked at a company (two actually) in management and in QA, where the contracts state no reports sent offshore. It's amazing the wording that can be used in a contract to leave loopholes.
In one instance... and the reason why she quit that company... all of their work was done overseas by MTs, QA'd here in the US and sent it to the client. She wasn't even aware for a while that she was QAing offshore work because it was all coming in with American-sounding names... Sally Jones, Kathy Anderson, etc... all made-up names. She started suspecting something when she started seeing some celebrity names coming through for the names of the MTs transcribing them (how dumb do they think we are?) and confronted her MTSO about it. That's when she found out that all of the work was done by overseas MTs and edited by US MTs.... since they logged into the system in the United States via the internet, technically it never left US soil.
Where there's a will there's a way and with a shrewd business man such as Kumar, I have no doubt they will be able to find a way to convince their clients that work never left the US.
I agree with you....sm [2008-07-31]
There are clients, like your facility, who are going to be strict about this and are going to check up on and investigate and insist on proof that their work is not being sent offshore... unfortunately, clients like this are very few and far between and most don't have a clue and wouldn't even bother to ask... mabye don't even want to know. Also, unless the doctors at the facility are on the board and/or part owners of the facility, they have no say in what transcription company does their transcription... and in my area at least, where there isn't another hospital around for hundreds of miles, unless they want to uproot their family and move, they probably wouldn't quit over such a small thing as who does their transcription... they just want it done quickly and correctly.
I'm happy for you that your account is one of those clients who cares and checks up on MQ and I sincerely hope that they continue to stay with MQ for your sake. But I really do think that the majority of the clients MQ has right now don't have a contract that states work can't be sent offshore, and many of those that do, won't be as diligent as your account to double check and make sure and will just take MQ's word for it that work is done on US soil by US MTs... as long as it's done correctly and with a quick TAT, they probably won't care.
I would also venture a guess that in the future, many clients who demand no offshoring of their records will have to change their stance because they too have to watch their bottom line and will be forced to find cheaper transcription services and the only ones cheap enough will be those who offshore.
It's not just MQ that is changing, it is the whole MT industry and we have a lot of history to refer to when you look at other industries that have gone the way of moving their plants/work outside of the United States....they are not coming back any time soon.
I hope I'm wrong, but I don't think the MTs or the clients are going to have a choice before long. The good MTSOs that hold their ground and stay in the US and charge a rate to the client that allows them to pay their MTs well are going to be few and far between too, but they are being pushed out of business quickly too because the clients have to cut their costs and choose cheaper services... it's happening all around us and in every industry in the US.
And like I said before...the new CEO and management of MQ can also choose not renew a contract with a client if they can't come to an agreement, so if it's going to cost them more to keep a client than it's worth to them, they can drop the client. So just because an account is US only now doesn't mean there's no guarantee it's going to be with MQ in the future when its contract renews. Hopefully for you, you will be able to follow your account to it's new MTSO if that happens, like you did when it came to MQ. I really do hope that for you.
My 2 cents...lol... [2008-07-30]
I feel lucky to not have to provide my own equipment. I see nothing wrong with a company protecting their investments.
I try to keep my MQ computer safe from viruses and other threats. Adding programs, downloading off the internet, and even cutting and pasting codes in MySpace can contain damaging viruses!! These in turn create a threat to our computers, which then cause the company to address and/or repair, and which in turn cause us to not be able to work!
They are not telling us to not check our email...just do not be downloading files from emails, pictures, etc, or opening emails that should not be opened. Do not add software that could be harmful to the system, i.e. slow it down or reconfigure... This is just safe computing, nothing wrong with it.
One could always send the MQ pc back and work from their own PCs. You are not forced to work from their PC, ya know.
Just my 2 cents as usual...lol..
Happy transcribing!
employer's computer [2008-07-30]
You are an MQ employee and the computer supplied is their equipment, and, as with any employer's equipment, it is to be used only for the employer's business. Technically, since we are employees and not IC, the employer should provide the equipment. Working on an MQ computer is just like going into the hospital to work when it comes to equipment.
Fortunately, we have the choice of using our own computer which I like. Using my own computer, I can have it operating in the manner I like.
The hospital I used to work for requires telecommuters to use their supplied computer which is a piece of tin. My friend, who still works for that hospital, just has a switch so she can do the work on the hospital's computer and then switch over to her personal computer for any 'net surfing, game playing or any other personal tasks.
I have used a switch before and it is easy and they are cheap. All it is is a cable which connects the two computers to one keyboard, mouse and monitor and a switch. Push a button and you are on one computer, push another button and you are back on the other computer. It is an easy solution to keeping a work computer and personal computer separate with only the additional space of another tower rather than a whole system.
MQ is a pretty shady company and if this survey does not worQ to their advantage they will spin it. [2008-07-29]
Remember based on surveys, they changed the bonus system to their benefit but blamed it on the MTs feedback. They also blamed the national MQ cesspool on MTs complaints of running out of work. That cesspool benefits no one but MQ but they made it seem it was a favor to MTs. Just like they spun the results of ASR production so it seemed as if everyone was more productive thus justifying a cut in pay.
What do you make of this? Transcription job losses an industry trend. [2008-07-23]
I am receivingthe AHDIA newsletter and it states:
Transcription Job Losses an Industry Trend
The medical transcriptionists who will lose their Fargo MeritCare jobs this fall are victims of an industry trend, according to experts in the business. Looking to lower costs while improving turnaround time and accuracy, health care organizations around the country are relying on other ways of recording patient information, said Claudia Tessier, vice president of Medical Records Institute (MRI).
The movement is toward real-time documentation, which improves patient care and patient safety,” she said. “As this happens, it diminishes the need for medical transcription as we know it. It’s not going to happen overnight, but it’s a reality.” Last month MeritCare announced that it would outsource more of its transcription work, resulting in the loss of 70 jobs. Twenty-eight of those people accepted job offers with Nuance, the outsourcing company, said Caryn Hewitt, executive partner of MeritCare’s health information management. Fifty full-time transcriptionists will remain with Merit-Care to facilitate entering information directly into patients’ electronic records, one of the health organization’s goals, Hewitt said.
The health system has outsourced about 20 percent of its transcription work domestically for nearly two decades, she said. A year ago, MeritCare decided to send some of its work overseas because of costs. The health organization spends 15 cents a line to hire, train and provide equipment for its own transcriptionists, she said. Outsourcing domestically costs about 14.5 cents a line. Using transcribers in India costs about 11.5 cents a line. With 55 million lines of text transcribed a year for the health care system, the cost difference adds up to about $2.5 million. “It was a dollars and cents decision,” Hewitt said.
“Resistance to change is horrendous and, up to a point, justifiable,” she said. “But that doesn’t mean change shouldn’t happen.” Bob Wise, president of the health care division at Nuance, also believes that the business is moving toward models that allow health care providers to self-edit, but he doesn’t see transcription going away. “The role of transcriptionists is valuable. It’s a highly specialized skill,” Wise said. “Technology is coming along to help improve clinical documentation, but that doesn’t work for everybody.” For example, physicians who do hospital rounds may not have easy access to a computer. For current transcription needs, interest in offshore transcription has grown because of its low costs and because work can be turned around during nighttime hours in the U.S., Tessier said.
Overseas work can be as accurate and confidential as domestic transcription, and health care organizations must be diligent in reviewing the quality of both, Tessier said. “The quality concerns are legitimate, but they’re the same concerns you have with outsourcing domestically and having in-house transcriptionists,” she said. “They all require supervision, review and a relationship.” Those are skills that a medical Transcriptionist can bring to the table, she said. Their knowledge of the English language and medical terminology remains valuable in the editing and review process.
Know how you feel [2008-07-22]
I started my new job last week, even training on a new system that is totally opposite of DocQ is less stressful than working for MQ. Never got a letter tho from them about my final pay tho.
Amen! [2008-07-21]
The sad part, however, we do not all act like adults which ruins it for some of us. My region has a lot of individuals with noncompliance. It is not so much not working their schedule to a T but just plain not working or informing the PS they are not working. Some are scheduled to work the weekend and they do not without any communication to the PS causing TAT issues. Some are working less hours than they are supposed to (mainly part-time, no-benefit employees) and just taking advantage of the system. I think if we all start being responsible employees some of these issues with the impact room, etc., would not be be an issue and this does start to affect the ones that take their job and pay check more seriously. My PS spends a huge portion of the day dealing with these employees and has also had to terminated some in the process. These noncompliant emloyees affect the TAT which should be a concern for MQ as they are not holding up their end of the contract and also affects the accounts we are working and make money on, i.e., losing the account to another MT service. I take pride in my work and as an employee. With the ecomony on a the down slide, who can afford not too??
Its always very sad when someone who has been [2008-07-19]
with the Q so long leaves, and suddenly makes it worse. Probably just another crushing ditty that the person couldn't/wouldn't take. Lots of the Q veterans in positions of all sorts, from MTs to QA to PSs to QKLs are leaving now, or have left after the C-Bay announcement. It was, indeed, the last straw for many of us, and rightfully so. As for bitterness and fighting here, first off, though no excuse, its a common condition on internet forums of any type. Anon conditions lead to base human behavior. Couple that with Q's very negative and poor management style of promoting disharmony, reinforcing the divide between their 2 most important forces - MTs and QA, and having no real supervision here, and this is the result. Very sad, really. But it will never change. I know I really never get the time to come here, if I am really focused on my life and work (not with Q anymore), and when my spirits are high, I never come here. When I'm bored and not focused as I should honestly be, I come here and waste more time. Also, this board in particular is sure to blow anybody's good mood, so its definitely a destination that is on my avoid list, as we all can admit its way more of a negative influence for all than a positive. Even someone who truly just wants to vent about their horrible and valid frustrations gets crucified by words inevitably, so its not even a comfort for anyone. Again, very sad, but what ya gonna do? Sorry you lost your QKL, though I'm sure someone will remind us that there are no QKL anyway. Sorry you lost a coworker whom at least you valued. Its nice to know that some care, and its nice to know that some notice. Nothing is worse than leaving and nobody even mentioning it....believe me, I know that feeling. The complete silence from management to me was priceless, though, as it 100% validated to me that I made the right decision. I voiced my beliefs on C-Bay and the direction the company would head, and not 1 person tried to tell me I was wrong - not evenMr. Hbefore he pulled the cord and released hisown golden parachute, or hot air balloon?The exodus of QA and QKL of their own volition should bean important message to MTs. while QA and QKL are nomore important than MTs,they do havemore info on what is going on behind the scenes, and it speaks volumes that so manyare gone already within the last month,not to mention the negative impact it will have on MTs with newbie QAs trying to learn the system, let alone the accounts and QASAR.I digress, andapologize. Night night, all.
Difficulty is subjective [2008-07-19]
Only once in about 25 years have I seen higher pay for difficult dictators, and that was back in the cassette tape days, whenwe knewwe were getting whole tapes filled with one nasty dictator That was a local deal, Dr. Whizbudget's account.
Not that we get paid enough, but with the random way dictators come in now,I guess theyit all averages out. If you think QASAR caused a revolt, imagine what a dictator rating system would do. Nobody would agree with the difficulty rating.Novice transcriptionists find everybody difficult. There are a lot of dictators that are difficult the first 3 times you do them, and after that you sail through them, you've got them down.
They Do Plenty [2008-07-19]
In my opinion the QKL/QATL do plenty, and technically don't work directly with PS. Not every PS is an MT. That shouldn't make a difference (before you jump on that one). I also think this is the best of both worlds. As for the IR, I learned a few days ago that they're the ones doing the calling/contact these days. Again, that doesn't matter to me, either. If I don't hear from my PS it doesn't matter to me.
I have 3 very close friends who were supervisors (not for the Q), and the hours spent doing this job is far more than meets the eye. If a PS cheats the system, it will inevitably catch up to him/her.
Yep, been there done that!...sm [2008-07-18]
The biggest thing I found is to make sure and include policy number or claim number on Each and Every page you fax and document, document, document. They have a paperless fax system and the faxes that come in are sorted by this number and placed in your file. Get names, you will speak with someone different who will tell you something different with regards to your policy and what is in your file every time! Ask to speak with your case manager if you have one, they seem to have a clue! When I would refer to the person I had spoken with before by name and the info that was given, magically all of my info in my file appeared and I got better results. I was on medical leave for 3 months over a back injury, and even though benefits were supposed to be paid weekly, I onlygot 2 checks, both of which were back pay, and am still waiting on the last two weeks??!! The reason given for me not receiving the benefits was ML not receivingthe requested info from the dr, things such as dx code, treatment plan, simple stuff, which they already had. If you are persistent, they will work with you. I think it has a lot to do with overload, not really anything personal.
Quick to release [2008-07-18]
Before the re-evaluation for PTO time, mine was pretty low because of there never being any work. I would sit half a day check every 30 minutes for work, and never heard a word. Now, however, my PTO rate is substantially more; and, the minute my PS gets the email giving him the no-work ticket number, he releases me from work. I won't use my PTO and not in a position to make it up, so I always take excused absence. How quick they are now to release me. They know full well that I can't afford to go w/o pay for the day and that I will check the system for work. MQ wins again andthe MT gets screwed over. Sorry for the length--just wanted to vent and let somebody know that I know what they are doing. MQ lovers--don't start on me, its my opinion and I have a right to it.
Feedback [2008-07-17]
Well, I'll try to answer as best I can. Whether feedback has been read by MTs or not is viewable on a screen in DQS. So, yes, anyone who has access to that part of the system can tell if an MT is reading her feedback. That's why you can see how many you have waiting to be read as well. Its very simple to track. Regarding your question on crappy dictators, I'm not sure what you mean by your being off the hook.Do you mean off the hook for leaving blanks? Or off the hook for not reading feedback? If you mean off the hook for leaving blanks, I don't know how you could be on the hook. Other than blanks counting on a percentage, not sure what you mean. As for if you mean that you are off the hook for not reading feedback, well, nothing could be more important than to read the feedback for the crappy dictators. Many of us in QA can, in fact, hear what those dictators are saying, and most times it just takes you seeing one time what was actually being said, and maybe even taking a second and listening as well, and Bingo, the next time you have this dictator, you'll recognize what he is saying. Also, QA can, in fact, access work from these dictators which helps us fill in the blanks as well, so again, you would benefit immensely from reading the feedback. It only takes a second per report to read it, as its very easy to pick out the feedback. Isn't a second of your time per job worth it? I sure can only see benefits from reading it. If you see that QA has left nothing but blanks, well, then you should feel satisfied knowing that you weren't the only one who couldn't hear it. Win-win situation for all, at least those who take pride in their work.
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