QA feedback

Feedback [2008-08-15]
Sorry, can't help. We can go into a report after it's been QA'd and view it from the MT perspective (with the highlighting of feedback), but we can't go into an MT's See QA feedback. We would have to have your log-in information to do that. You will need to ask your supervisor.

How do I protest a QA feedback? nm [2008-08-12]

Feedback [2008-07-17]
Well, I'll try to answer as best I can. Whether feedback has been read by MTs or not is viewable on a screen in DQS. So, yes, anyone who has access to that part of the system can tell if an MT is reading her feedback. That's why you can see how many you have waiting to be read as well. Its very simple to track. Regarding your question on crappy dictators, I'm not sure what you mean by your being off the hook.Do you mean off the hook for leaving blanks? Or off the hook for not reading feedback? If you mean off the hook for leaving blanks, I don't know how you could be on the hook. Other than blanks counting on a percentage, not sure what you mean. As for if you mean that you are off the hook for not reading feedback, well, nothing could be more important than to read the feedback for the crappy dictators. Many of us in QA can, in fact, hear what those dictators are saying, and most times it just takes you seeing one time what was actually being said, and maybe even taking a second and listening as well, and Bingo, the next time you have this dictator, you'll recognize what he is saying. Also, QA can, in fact, access work from these dictators which helps us fill in the blanks as well, so again, you would benefit immensely from reading the feedback. It only takes a second per report to read it, as its very easy to pick out the feedback. Isn't a second of your time per job worth it? I sure can only see benefits from reading it. If you see that QA has left nothing but blanks, well, then you should feel satisfied knowing that you weren't the only one who couldn't hear it. Win-win situation for all, at least those who take pride in their work.

I Always Read Feedback [2008-07-17]
I had posted yesterday that I always read my feedback, but this has been quite an active blog the past 24 hours! Actually, I hadn't even thought about some of this stuff until reading it here thelast couple days. That's really the only reason I asked (just curiousity) if/how QA could tell whether or not we read feedback. Obviously someone keeps track of that, but until I read these posts, it seemed like it was automated, or showed up in a report that the suits get. After thinking about it, I can now understand how y'all could/should see who read theirs and who didn't. I agree totally that if an MT fails to read QA input, she has nobody to blame but herself. Hopefully QA won't take any of this personally. It seems to me that the anger and frustration here is more for the suits, and since they can't verbalize it to them, the let it all hang out here. I do plan on talking to my QKL (who, by the way, is excellent and very nice) about this recent run of extra blanks that I've had no control over, and obviously QA finds the same thing. Actually, that's what I was trying to determine as to being on the same account, but suddenly they're so concentrated. Yes, it does make me feel better that QA is unable to get them, too. But then it brings up the age-old frustration every one of us has had at one time or another: WHY won't the suits just say it nicely that x dictates like $(#*%@!, and we need to have some cooperation. It can be said nicely, and also slipping in the we can make standards to help. This account has literally no standards! Thanks again for your input. It's too bad that some want to come on here and duke it out. PS: I'm no mistress. I'm married. I just call myself the MQ Mistress because since working at MQ, I never know if I'll have a job next time I try to sign on. Just watching others and learning.Butif/when one door closes another one always opens.

I always read my feedback but... [2008-07-17]
if it's a difficult report/dictator Imight come across again, I don't always delete the report so I can easily access it again. It's much easier than trying to remember the date of the report (which is virtually impossible for me on the fly) if I need to access it again to look up something he/she said that I can't understand, or a term he/she used. I also don't always delete it immediately if I want to question the feedback or a discrepancy, etc. Some of the stuff I have kept is almost a month old and ready to be deleted on its own. It's my own method, so to speak, but it doesn't mean I'm not reading my feedback. In fact, I re-read every report I've done for the day at the end of my shift or at least by the next day. Time consuming, but I do it.

Not anymore. QAs only give feedback & do not [2008-07-17]
count off for errors anymore. Only auditors do that now.

Reading QA feedback [2008-07-15]
I think most people do read their QA feedback. The few that do not don't seem to care if they are making the same mistakes over and over. MQ is a large company and it is nice to have a system where you can get feedback since the one-on-one feedback is a thing of the past with the company being so big.

Email from PS today, "Apparently some are not reading QA feedback, [2008-07-14]
which is the purpose of it. You are required to read the feedback and then delete it. Took them long enough to catch on to the fact that we aren't reading it any longer.

Feedback [2008-06-10]
Thanks. I went back and checked. It was a report from this morning but the icons were gone now and I could open it. Not sure what that was all about!!!

feedback [2008-06-08]
What you need to look at in the feedback in Qasar is if it is a critical or minor feedback. Minor feedback is to help MTs. Some MTs are not as good as others in punctuation, therefore telling them in feedback to put a coma is for their benefit. We cannot tell which MTs are those therefore, we do what we do for all of them. You don't need to take any of the feedback as a bash to your credentials.You need to realize we do a job and so do you. It is my understanding that minor feedback is a learning tool and it is helpful to MTs who need it and are open to the feedback.

Sound quality on QASAR feedback - sm [2008-06-08]
Is it me, have I totally lost it, or is the sound quality on the QASAR playback FAR better than the quality on the original job? Last night I had job after job dictated by a gal who mumbles, speed talks, fades in and out, rattles papers, and it sounds as if she is talking through a shoe. I listened repeatedly. I had my husband listen. I even stuck the headset on the cat to no avail; none of us could understand her as she rattled off study meds. This morning I check QASAR and while QA couldn't get everything she said either, the sound was crisp, clear, and sharp as a bell. I find this very frustating. If the sound on my end had been this good while I was transcribing I could have gotten the majority of these blanks and saved QA some work. What gives?

Question about feedback [2008-06-06]
I probably should know this but sorry. How come just a few, not all, of the reports have an entrance in the Accuracy column to the far right?

Good for me. No choices, just QA feedback and make my change. [2008-06-04]
NM

I get critical feedback sometimes even SM [2008-05-14]
when QA can't figure it out. . . Sometimes they take out a header that I had and type exactly the same header below it, same spelling .. . .

QA feedback [2008-05-10]
I would talk to your PS. In the meantime, you canlog into DocQmanage (click on statistics if not already showing). Select details from select report type, select date(s) you wish to view, click run report, click on whatever internal job ID you want to look at, in job views click go, then click open and you will see the report you typed. Sometimes it takes several hours or even a whole shift for QA to correct the reports, and sometimes just an hour or so, it varies depending onwhat the turnaround time of the report is. I write down the job number of any report I have left blanks in and where the blank is in the report, or any problems or questions I might have about format, and then the next day go in and look at the corrected report. This is also a good way to get samples for difficult dictators after the report has been corrected by QA, much quicker than waiting on QKL to send requested samples. Hope this helps.

I have been getting feedback again for some time now. Lots in SM [2008-05-06]
there now for me to go over.

Do they give you feedback...they should be the ones with suggestions for improvement. [2008-05-02]
x

ASR feedback [2008-04-19]
I just took the time to send an email to support, as discussed in the MT News. They want a lot of information! I supplied it all, and did my best to describe problems I am having with one particular doctor/work type. I've been making the same corrections over and over. So do you think it did any good? or am I just 10 minutes closer to death?

Feedback also [2008-03-30]
Also, don't forget, QA needs to supply feedback to all MT/ME who are on 100% QA.

re Access to QA Feedback [2008-03-19]
I recently had a random audit done of 3 reports, and my QKL discussed it with me. Does that help? At the time Ididn't think to ask about the standard headings for echos at some hospitals. It shows up as required headings, but the docs basically dictate them as a narrative. Of course, now I have a string of them and keep running into the same situation.

Access to QA feedback [2008-03-18]
How do we access feedback from QA? I thought I was told in the past to click F5 but what do I do then? I checked QNet for instructions but cannot find any. Any help is really appreciated. Thank you.

WOW .. ??they actually asked you to read feedback off the clock? [2008-02-15]
well, I'm part-time so my benefit rate is not that important to me ... and I won't be reading it off the clock. I also do not read CPs off the clock. JMHO I suppose it is legal to ask that sine it is not REQUIRED that you do so .. but still .. to actually ask or suggest ... wow ... I too liked QASAR when it was just for feedback ... it can be a great learning tool I think .. I'm hoping ...

Thanks so much everyone for your feedback [2008-01-06]
I truly appreciate it! I'm going to get a flashdrive and transfer files that way! HAPPY NEW YEAR! Thanks again!

Nope - no Qasar feedback. [2007-12-21]
x

QA feedback [2007-12-19]
I am fairly new to MQ. Has anyone had the experience of a certain QA person giving them grief, like other QA's are helpful and some are just thorns in your side, they are making things wrong that are correct?

Thankfulness [2008-09-02]
Gosh, I used to love when I got feedback from QA Dept. I did it on my own time and was tickled pink to learn something that could better my career. It's a shame that people don't feel that way, though I have to say, the industry has taken a horrible turn, and I do wonder if it's worth its weight in gold. QAS are not happy, either, so don't feel like you're the only ones. We have corporate breathing down our necks 24/7 to get reports out, but of course, don't compromise quality--and definitely make sure those blanks are filled in. It's a catch 22.

I am one who [2008-09-02]
values QA feedback, but have to say there is ONE QA person in our area who consistently makes preference changes in reports. I can send a report to QA with one blank and see it on QSAR with 10 corrections, preference changes(all correct either way according to BOS and/or MQ other preferred references)! I have been around and around with QKL about this person, who admits there is a problem and they are working with this person, but this person is still in QA after months of this and not changing at all. I have a feeling that these people for some reason either cannot be fired or nobody is monitoring them. I now do not even look at feedback from this particular QA person. I have no problem with any other QA person and really appreciate their feedback.

corrections [2008-08-29]
Names such as cardiology and surgery are not capitalized unless dictated as Cardiology Department, etc. Am I right? If dictation is the patient will be seen by cardiology and surgery, it would not be capitalized? Need feedback as QA is tearing everything apart, even things that I feel are correct.

see inside [2008-08-27]
I do 2 things: 1. on the ADT form, I add referring, and choose DEFAULT DICTATOR as the name. we have been (on my primary) specifically told to do this. this alerts them that there is a referring and you don't know who it is. 2. I also leave a QA marker at the point where the dictator SAYS the referring name; that way anybody trying to fix it can hear it right away. I have done it this way for at least 4 months now and have not gotten any feedback on it. I would email my QKL ... good luck

I for one would like to take a moment to thak QA...sm [2008-08-20]
I am an MT/ME, and there is no way I would want to nor do I think I could perform the QA position. You have to listen to stuff that no one else can understand, weed through a lot of noise in the background, etc., etc., you know, the stuff we have all screamed, pulled hair and nearly cried to get through. Can anyone imagine that being ALL you get all day? You know how we complain righteously about difficult dictators, poor sound quality, stupid ASR, etc., etc. AGAIN, could you imagine this being all you do all day long, every single day, and then have to get berated and dogged because you have to do your job?? No one likes to be criticized, but before QASAR,QA had to figure out a way to let the MT know what they did wrong every single report without offending or negative feedback. I for one am glad QASAR is here as it gives QA a tool to correct mistakes and generic feedback set up by a program, not QA's personal comments. I have contacted my QA Team Lead with a few questions about QASAR and waiting for some answers like how the system figures feedback points, etc. Later post to follow when I get info. From what I understand here, QA does not control this feedback. I can see where that is true from some of the feedback I have received. As for a QA person saying they get paid to find MT/ME mistakes, maybe they were just trying to get a point across, being sarcastic or just having a bad day and taking it out on MTs. Who knows, and you guys well know you cannot put in stone everything that is said on this board, it would be pebbles with all of the different answers given for each question or comment. I for one appreciate the hard work that QA does. You know that old saying, don't shoot the messenger. We are all under a lot of stress, so MTs and QA really need to work together, and quit bashing each other. I have never seen such bad bloodlike this before.Both positions require a very high level of professionalism and charisma. Of course, you also know the old saying one bad apple can spoil the whole barrel. We all work hard on both ends to produce accurate quality reports to the clients. On this end, I keep asking when we are going to get the forum in MQC where we can go and actually help each other with words, difficult dictators, etc., etc. It is supposed to be in the works right now. Who knows when it may actually come about. I am not saying we should walk around with blinders on, assuming all is well and nothing bad is ever going to happen. All I am saying is appreciate each other and make the best of the situation we are in. We should be working together, not blaming each other. QA and MT positions do not set the rules, we just have to figure out the best way to abide by them. I hate sending in reports with any blanks at all, much less swiss cheese, but I know on that other end there is a person who will do their very best to make sure the report is its highest quality possible. Thank you QA for doing such a great job!

In appreciation of QASAR, [2008-08-20]
I just started another company who uses DocQscribe, but not QASAR. All the feedback is sent via e-mail. I prefer the QASAR much better. Easier to view, stay within the same program, feedback is a lot faster, and more standardized. I never thought I would say I like QASAR.

Hmm [2008-08-19]
How many times do we have to tell you guys that alt-a can mess us up? I tried to do Alt-a to get to AAMT tag, and something went flooey and went to abuse. I caught it, but maybe there are some other accidents. QAS ALL KNOW BY NOW (and so do MTs,) that we don't choose feedback type anymore.

The poster is trying to say basically that they [2008-08-19]
Yes, it used to be easy to do, but any QA who is being careful should not have it happen very often. Especially since it is a horrible negative feedback and message which really hurts the innocent MTs, its no excuse anymore. Slow down and be careful, as its a careless mistake for QA to make. While it might not impact the patient record itself, it obviously can crush the spirit of the MT, at least for the day they receive the wrong feedback. Also, its a sign that QA is being careless. If you can hit that key wrong, who knows what else could be wrong. Just a reminder to slow down and be careful, MT feedback included. Why hurt someone for no reason? Encourage, don't crush.

QA ques. [2008-08-15]
In QASAR, under the feedback, where is says Quality Assurance Feedback, it sometimes says 1st, 2nd. What does this mean? I can't find anything anywhere that says anything about it. Thanks.

Feedback [2008-08-15]
Sorry, can't help. We can go into a report after it's been QA'd and view it from the MT perspective (with the highlighting of feedback), but we can't go into an MT's See QA feedback. We would have to have your log-in information to do that. You will need to ask your supervisor.

I do that but.... [2008-08-15]
I can see what QA did or a message from them but sometimes that 1st and 2nd thing is there and I really don't know what it means. It's not on all the feedback. Just some. I thought maybe it had to do with punctuation or some sort of noun, verb, adj, type of stuff but I haven't been able to figure it out. I'm not worried about it. I was just thought maybe it was something that I needed to learn from. Like maybe I needed to re-take an English class. lol.

at least if you e-mail your PS...sm [2008-08-14]
it will document what you are doing so you don't get in trouble or at least your PS can tell you if you should do this or not? If yourPS is like mine, you will get the right answer along with somepositive feedback.MQ is really getting very technical with time, but on the positive side, I get my quota and plus within my schedule time and don't have to come in on evenings and weekends to make it up unless I want some OT! Something about time stress makes me work faster--hee!hee! Just always try to find the positive in everything, it really does make life easier, and believe me, my life is hard.

misunderstood [2008-08-14]
QA feedback you get every single time a report goes through QA, get it now? I do not need to get over myself, just would be nice to see when you do it right they also send that review, as this is a dicktader that is 100% QA and get all others back, good or bad. No I do not expect a special email, just to see that it went throughQA and they did not have to correct anything. Would be nice to get a attaboy once in a blue moon instead of all of these nitpickin rules.Jeesh, get over yourself.

sound quality [2008-08-12]
I've been complaining about sound quality for sometime now. You need to let your supervisor know plus shoot off an email to mtquestions with any job #'s so they know which clients this is happening at. The more people complain maybe something will be done. I've been persistent about this even though at times I've been made to feel like I'm the only one with the problem. Well, I got over thatbecause I know I'm not. And you need to let them know about how much clearer the sound is in QASAR when you listen to reports for feedback. If we don't let them know, then nothing will be addressed for sure.

No, not safe to say [2008-08-09]
all who return are substandard MTs. I left all other companies on good terms, 99% or above quality, above average line counts, and they welcome me back any time. It was not my experience that other MTSOs aremuch different in quality demands than MQ, in fact some are very sloppy.I have had 2 audits since coming back to MQ and was off full QA a week after coming back. I have a friend who worked at MQ and hewas let go due to quality issues, so yourcomment that MQ QA is a joke does not make sense to me. I like QASAR and am glad they brought it back. In my experience, no other company I have worked for has a better system of keeping their MTs informed and learning as far as quality and finding that new term. With many MTSOs you have to ask/practically beg for feedback, again in my experience. I have been in this business a long time and know many MTs working at many other companies. There are some very good small MTSOs out there to work for, but many of these just cannot compete with the nationals as far as cost of business and are going away. The reason I came back to MQ was because of wanting a reliable paycheck, reliable work that MANY other MTSOs cannot guarantee, and I really like the DocQScribe platform. As far as the C-pool, at least it is work when work is low on primaries and with my years of experience not such a huge problem as to be a deal breaker. I like the fact that I do not have tointerrupt myproduction/work scheduleto call someone and ask/begfor work when my primaries are low on work, something I found very irritating with other companies. As a professional, I treat work as work. Ido not whine about no work one day and then whine about having to do unfamiliar work the next. I am happy that MQ gives me that option as I have bills to pay and that is my bottom line. So, everyone's experience is different and one blanket statement about how things are *elsewhere* compared to MQ issimply notan accurate picture, especially the statement about why people return to MQ. I am sorry your experience with MQ was so horrible and I wish you all the best

QA & Headers [2008-08-03]
Why does QA always change headers which aren't specifically titled when I've made a point to put something equivalent there? Although not points are deducted, it's highly annoying. It doesn't change the meaning, either. Also, not long ago I had one of those nightmare reports, where the doc is horrible every time, and naturally has no standard anything. This docis definitely one for the hallowed hall of shame for his usual and customary style. WhatI don't understand (or agree with) is where he dictatedseveral lineswhere I could maybe pick up a the or something, so after wasting the typical time, I left it all in one QAMarker. When I saw theQASAR, the Editor markeddown 1 under major feedback, implying that I didn't try to do it and didn't choose to spend the time doing so. False!QA got it completely opposite! No way QA could have read my mind on that. Besides, my guess is that QA gets plenty of this doc. I didn't do anything about it, but have a record of it. Would anyone care to comment on this? It's not a QA bash, it's just a big frustration. The real culprits here are the suits, who never allowanyone to ask the docs to slow down, speak up, or do anything to help us (and patients) out!

MQ is a pretty shady company and if this survey does not worQ to their advantage they will spin it. [2008-07-29]
Remember based on surveys, they changed the bonus system to their benefit but blamed it on the MTs feedback. They also blamed the national MQ cesspool on MTs complaints of running out of work. That cesspool benefits no one but MQ but they made it seem it was a favor to MTs. Just like they spun the results of ASR production so it seemed as if everyone was more productive thus justifying a cut in pay.

Another verbatim question [2008-07-28]
Dictated: 4 wet diapers and 1 poopy one. I just want to put soiled? Feedback???

MQ survey [2008-07-28]
I also hope I get one. I have lots of feedback for them. After 20 plus years with this company, I'd NEVER recommend this company or this profession for that matter. I'd like to know if they're going to release the results of the survey to us, especially if it's negative overall.

Had not considered submitting this elsewhere [2008-07-28]
but Advance would be just the place I would consider. Thanks for your feedback.

Perhaps some useful advice - sm [2008-07-27]
I found, too, that when I left to work for another company I was making a lot of *stupid* mistakes. The majority of it is nerves, but I also think a small part of it was that my last year at MQ, I had no QA feedback. With Qasar being down, I think I let my guard down a little and maybe got sloppy. I'm not saying that's your case, just maybe what happened to me. I felt so focused on getting my line count in at MQ that I tried to go faster than I probably should have. I also didn't proof any reports at MQ. I did get over it though and got off QA with my new job.So just try to relax and slow down. Proof your work. You'll get there. One of the things I did that really helped was to make a list of formatting issues on a sticky note that I put right in the corner of my monitor. I went down through this list before sending every job through to make sure I had it right. Most of my errors were formatting. The other thing that really helped me was going back through each report and reading OUT LOUD. This helped me to catch any grammar/word discrepancies. Good luck -- You can do it! MQ MTs are tough cookies.

advice [2008-07-27]
Thanks, that really helped. I believe it is nerves, and like you said most of it was formatting. But I am still putting in some really stupid words, and even left some out, again probably nerves and not concentrating. I do believe it is not having QA feedback from MQ and trying to get lines and going too fast. I guess on hourly wage on training, it does not matter how many lines I can do, just get it right. I will definitively try these hints this week and see how that goes. I had a habit of not proofing my stuff, as I was trying to get lines, which I never could the last year at MQ, so that was really discouraging. Thanks again. Really helped. My family kind of told me the same thing, but coming from another MT makes it better. Again, good luck to all of you brave hearts that took that jump from the sinking ship. I know we will all make it. It took me much too long but it really is the best thing I have done.

Vonage and MDQ [2008-07-27]
Thanks for the feedback.

Was just thinking about this [2008-07-24]
and wondering about researching things. I am on old MT who has previously worked for speciality clinics in-house, and it was expected of course that I research and correct anything that I know to be wrong or mispoken, such as a dictator misspelling a physician's name (actually spelling it out). In the last short while, several reports have come back from feedback where my carefully researched corrected names have been changed back to what was dictated and I have had to get a ticket issued to pull the final report from the client and correct it. Maybe I have OCD about the accuracy of reports and should work in QA instead?

Again, MTs are not charged errors on [2008-07-21]
corrections made by QAs anymore, ever. QAs do not grade or charge points, only make corrections, fill blanks, & give feedback. The only time points are ever charged is through an audit by an auditor, not QAs.