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Hospitals sending overload work upload [2008-12-04]
the voice files to MQ. That is a common way dictation is transferred from the hospital to an MTSO. We're not in the age of tapes at hospitals anymore. Voice files can be transferred anywhere.
I think the suits should have to work for [2008-12-04]
minimum wage like they are forcing us to with ASR.
Hospitals do hold work back if that [2008-12-04]
account is only overflow. If there are inhouse MTs, then they get priority on getting work, not MQ. Therefore, the hospital will not send dictation if the workload is low, and perhaps they actually do wait to the weekend because they are not fully staffed and don't want to be behind come Monday morning.
What changes did you make to your work style? [2008-12-03]
I need help. TIA
I'd be surprised if work was going to ILPs. I used to work for your account and then [2008-12-03]
was taken off it. I'm Canadian, and I was told this particular accountwasonly going to be usingAmerican ICs.
By the way, I loved ********. It was a great account, great dictators, fun and challenging to work on.
Does anyone else have constant computer trouble with this junk they give us to work with? sm [2008-12-01]
My old computer was so slow and was constantly freezing up on me. I asked for a 'new' one and got it, but this one is just as bad. I can type and edit faster than the computer runs, so it's constantly freezing up and slowing me down. And believe me I'm not super-fast either...just average. It's so frustrating.
Just another thing to drag my morale down even lower.
No work this morning SA5/SA6 again. nm. [2008-11-29]
nm
I have 3-1/2 hours left on my shift and of course [2008-11-29]
when I was asking you the other question an ER note trickled in. I suspect that will be the case all morning. A trickle here and a trickle there. Agree with your sigh!
What's really bad is that this is the last weekend of the pay period before our ASR cut in pay. :(
Still no work for me sm. [2008-11-29]
Squat. Yeah, our lovely ASR pay cut - Merry Christmas to all of us for working so hard and getting rewarded with less money and more harassment. Sigh.. New Year's resolution will be to really look to go elsewhere 'cause this ain't cutting it. Sigh..
So you DO get downtime pay when there's no work? [2008-11-29]
Some below were saying downtime pay isn't for no-work and that you have to use PTO, which certainly didn't sound right to me.
No work at 5:13 p.m. [2008-11-29]
Well, this is a first on my account. Wonder where all the work is going?
Work is always slow around the holidays, [2008-11-29]
especially Thanksgiving and Christmas. It is like this across the board, not just MQ. It will pick-up next week as usual. Then slow down again around Christmas. Then really pick-up again. By January 2009, you will all be complaining you have too much work.
I have been an MT for 20 years and this is the norm for our line of work. Remember, people don't want to be in the hospital around the holidays, thus the reason for low work volumes. That is why there are so many discharge summaries just before a holiday, as people are being discharged home for the holidays.
all work all the time [2008-11-29]
I'm PT flex in SA5 and have had work all along and lots this afternoon - I have no PTO, so do you think the work is assigned so PT flexers get it and FT have to use PTO? I alwsys suspect complicated motives, but...
lots of work [2008-11-29]
maybe my supe likes me (or not?).
North region - work all day - I'm really sorry to hear about yours - nm [2008-11-29]
x
I think their wonder programs should do more automatic work [2008-11-29]
These are computers we work on, right? If they can ask for ridiculous word substitutions that would be hard for a genius to remember, why can't they get our computers to change the words, phrases, whatever when we hit the send button? Duh.
No work [2008-11-28]
Here we are again, the day after a holiday, and of course there is no work. I will wait for a little while then call for a ticket. Not going to waste the day.
No work either [2008-11-28]
I guess we get a holiday! Paid of course.......... LOL
confused on no work policy, sm [2008-11-28]
Every supervisor I've had seems to handle this no jobs available thing differently. I know to call support and get a ticket #, which I do every time, and then email it to my CCM. I don't think it's fair that because there's no work that we have to use our PTO to cover the day or just sit around all day and check the system constantly to see if there's work. I'm being told that I have to either make up time or use PTO. Is this right? Just wanting input from others on how they have been told to handle the no jobs available situation. I don't want to use my PTO just 'cause there's no work and I don't think that's fair either. Opinions, anyone? Thanks.
No work in SA4 [2008-11-28]
8:30 AM, EST
PTO/out of work [2008-11-28]
No, I don't think it is fair either to have to use PTO when there is not work. I want to use my PTO when I want to. After all you had to stay home all day, could not leave because you had to check for work all day. Does not sound like a day off to me
No work [2008-11-28]
All I can say is that I wish I had some PTO to compalin about having to take.
I looked up the No Work policy and the way [2008-11-28]
I read it is that if they don't release us from work, then they are required to pay us minimum wage according to our home state wage scale. The IR is supposed to call after you open a ticket, but I haven't heard anything from anybody yesterday or today. I was short a little over an hour yesterday and am running about an hour short, so far, for today.
QASs, do you have any work today? [2008-11-28]
z
No work-nobody calls [2008-11-28]
I was just told by one of the people who give no work tickets: They are no longer allowed to release people. The procedure is: get your ticket, then email your supervisor (or whatever they are called now) with your ticket number and indicate in that email whether you want to make up the time, take PTO and be released.
Anybody else get a call from the IR yet asking for [2008-12-04]
extra time today and through the weekend? I wasn't even able to get a whole shift in Monday, work has been basically caught up Tuesday and Wednesday, and right now I am doing stuff that was dictated this morning. What are they thinking?
I think [2008-12-04]
it's that they know a lot of doctors wait and cram in their dictation at the end of the week or the person at the facility who transfers the work out waits until the end of the week to send it all out so they can retrieve it on Monday (at least that's what they did where I used to work inhouse). Plus with the holiday last week many places were closed and cram a lot of appointments into the week after a closing to try to keep patients on schedule.
Now with that said I primarily work on hospital work and don't understand why I have been out of work for my team all week and the holiday when everyone knows that holidays are the biggest time for ERs, etc. due to everyone being too busy to go to their regular PCP.
By the way, I didn't get this notification but assumed it would be coming from here through the next couple weeks.
That's how I look at it too! [2008-12-04]
I know it can be annoying perhaps if you don't know the CP, but I look at it as I know that I'm always going to have work from somewhere, as I'm Tier 3, so maybe that helps too; I don't know. It actually makes me feel more secure. I remember when I first started with them in 2001, I had like 2 main accounts and I would run out of work and be sitting there waiting for jobs to come in sometimes. Now, I don't worry about that too much; although, things got a lot slower over the holiday, but there was still quite a bit of work on there, as I was able to utilize the tool for looking at backlogs and looking up old reports to refer to on DocQManage. I think that is a great tool. It has helped with my QA submission.
GB
when IR calls asking for OT [2008-12-04]
has it yet been approved for your area by your ccmor are they just calling you specifically asking to work OT even though there was no email from ccm? Thanks!
Sorry [2008-12-04]
I am sorry, but you do not know what the heck you are talking about regarding the dictating system and how work is downloaded--so quit blowing everyone off like you do know and belittling us oh powerful one.
FYI--fact [2008-12-04]
No all dictators dictate directly into the system. A lot of them have what they call walk-abouts that they dictate into and can be downloaded into the system at any time. I have a dictator that dictates up to 3-4 days on his walk-about and they dumps that all in the system in one day. I do not believe they do it to tick us off it is just their way of dictating and part of their practice. Another dictator on my account dictates all his full physical exams on the weekend from the previous week (clinic work). It is just what he does. Work does not come in consistently. Doctors as well do get busy and get behind on dictation and need to catch up, again dumping work in the system when they have time to catch up on their dictation.
Unless they have a certain amount of [2008-12-04]
work to be provided for the service in their contract. The hospital had that in their requirement with the big C, and they always got work as us locals has to go without work and watch it get sucked down.
Good Grief! [2008-12-04]
I think you read wayyy too much into my post. I am not saying they do anything to pi$$ me off, I do not mind being called for extra hours on the weekends or working when the demand is there. Some of us (I think the OP) like to just understand where things are coming from. And yes, I really HAVE worked in house for a hospital (several large, nationally known entities) for quite some time. No, not all hospitals work the same, I was speaking from MY experience.
So please, before shooting off like that, consider asking a few questions or trying to understand where the other poster is coming from. Not everyone is out to get someone or point a finger. Some are just here to offer an opinion and some alternative advice to help others...even if it is just to help understand why things may be the way they are. Yes, it does help some get through the day to try to understand.
Yep, same here. [2008-12-04]
I have talked to my CCM at length to discuss changes in my shift to accomodate the needs of the clients. One in particular sends her work out to MQ at 5pm and mostly on Wednesday, Thursday, and Friday. Therefore, there is always more work in the evenings and there is always more work on the weekends. They aren't going to get in to send work out on Monday if there are only 10 reports. It's a waste of their time. Money is the name of the game, hence our salaries at MQ.
I have had them call me [2008-12-04]
WHILE I WAS WORKING to ask me to jump on the system and pull some work in. I said, um, I would be happy to but I am working my scheduled shift already.
He said, oh, okay then hung up.
No calls for OT for over a month, no calls back on tickets either.
Stuff I DO know [2008-12-04]
I personally haven't been called by the IR lately but I do know I've been scrounging for work unlike any time I can ever remember and I've worked for MQ and it's predecessor for 28 years. I also know that by late afternoon, my primary work pool is available, but is absolutely sucked dry overnight. My sister, who works for MQ in another region with other hospitals is in the same boat. So forgive me if I'm a little paranoid that something weird is going on. MQ never tells us anything up front, they basically just blow smoke at us and assume that we're stupid.
because the IR does not know [2008-12-04]
anything about any work pools or what tier you work on (it is very possible for there to be backlogs in tiers other than what you get). They are a call center whose calling is activated by your CCM, who simply tells them how many hours they need and then they just start calling.
My point is that it seems as if a vast majority of people who post on here have absolutely no business or common sense and suffer from chronic victimization mentality. The world is not out to get you and neither is MQ.
We need to realize that EVERYTHING that MQ does is generated by trying to get and keep customers; there is no evil empire and no one spends any time wondering how they can next screw you. Business does not work that way.
I don't recall saying I felt like anyone was "out to [2008-12-04]
get me. I was, once again, simply curious as to why they would call and ask for extra hours when no extra work is available. I'm guessing they do know my tier level. It wouldn't make much business sense to schedule people for overtime who are not able to do the work needed. I do not have a victim mentality. I am smart enough to know, however, that the IR calling when no extra work is available is ludicrous and unnecessary. Your attitude in your answers makes you appear that you think you are somehow superior to other MTs who have questions. We all havequestions fromtime to time.Even if we just want to vent, this is the place to do it.Have a good day!
Hospitals do hold work back if that [2008-12-04]
account is only overflow. If there are inhouse MTs, then they get priority on getting work, not MQ. Therefore, the hospital will not send dictation if the workload is low, and perhaps they actually do wait to the weekend because they are not fully staffed and don't want to be behind come Monday morning.
how can that be? [2008-12-04]
The system does not work that way - there is no stopping point between a dictation job being created and it going electonically into the system, ready to be downloaded (other than being washed through ASR if coded to do so).
Are you telling me that you believe ONE person in a facility is actually controlling the release of electronic voice files to the system for transcription?! Even if there were a whole department of people doing so, that makes absolutely no sense whatsoever and defeats the purpose of digital voice and transcription systems completely.
Does your PS have a bridge to sell, too?
Some hospitals do download overflow [2008-12-04]
work in a chunk. I actually work on an account that does that.
The last few weeks they were calling me [2008-12-04]
regularly, and one day he called and asked if I was planning to do my scheduled hours that day. I was WORKING at the time he called. What's with that?
I'm not quite sure to whom you are responding or why [2008-12-04]
your reply is so condescending. I, too, am an MT who does what is required and a lot of what is asked. I just was trying to figure out why when work is still somewhat low, the IR would call and ask for extra time when I haven't even been able to get my regularly scheduled hours this week. I realize that changes come with any job. I enjoy being able to work at home with very little expense to myself. I realize this job is somewhat feast or famine and understand that it is up to me during the feast times to prepare for the famine. I have worked in a hospital setting before and know the work is cyclic. That still does not explain why the IR is calling asking for extra help when no extra work is available.
Why do they freak out come the weekend? s/m [2008-12-04]
As it stands right now, my region is totally out of work this morning, been in cesspool, even getting radiology which I don't even do. I now have to work on my day off on Friday to make up work that I didn't have earlier in the week, and just hoping there is even enough work to make that up.
jobs [2008-12-04]
You guys that are leaving or have left, did you have to take a third shift job, or are these places hiring on a regular day shift job? Seems like the better work is at night.
MQ to pay 6.6 million for overbilling [2008-12-04]
Google Medquist and hit news and this article from 16 hours ago is there where MQ is paying the government 6.6 million for overbilling. No wonder they cannot compensate the transcriptionists; they have no money left!
Here we go again . . . [2008-12-04]
Yes, that is how it works - the MQ management conspires with the doctors and administration of the hospitals specifically to annoy you and sirupte your schedule.
Get a grip - doctors dicate whenever the heck they want to, they dictate directly into the system so there is no THEY that are holding work just to pi$$ you off, and if you really had ever worked in a hospital you would know how cylical the work is and always has been.
And no, I am not management, just an MT with 35 years of experience who does her job as asked by MQ, is not freaking out by every single little change and can remember to be grateful that I can earn full-time wages and have absolutely NO work expenses, thereby incerasing my take-home pay by 25% over those who slog to an office or, in our case, some dungeon in a hospital.
Left and loving it, sm [2008-12-04]
Got an IC job working days, Tues through Sat, but only 4 hours on Sat. No ASR and only do 2 accts, possibly 3. They don't want you doing accounts you are not familiar with. Still work at MQ part-time flex. Pay at new job is a little less, but with no ASR I am making more and happier and no strict schedules and no ETIME!!!!!!! So glad I am no longer full time with MQ, I don't trust them and have no respect for the company and refuse to do anything more than is required.
Left in July. New employer preferred [2008-12-04]
second shift, but I was able to get a day shift with the compromise of working one day per week 12:00 p.m.-8:00 p.m. For this particular account, they needed more coverage in the evenings because the work started coming in in the afternoon. Now it seems that they are only hiring for second and third shifts, but that can always change.
Honest [2008-12-03]
I have been able to get my line count okay this week (Wed and Thurs are the worst days though) and have made my usual $$ both yesterday and today but only because I have altered my work style since we had another reduction in pay.
No one can really tell you what is the best company for you. I worked for another company that folks raved about online that I felt was worse than MQ and that was before the pay cut. Everyone is different. Hey, if you don't like it, look for another job.
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