I for one - Towanda

Good afternoon Towanda,

I loved your post.

Regarding your statement about workflow coordinators "not knowing" or "not caring" about how you MTs get or don't get your work, I would like to take exception.  When I did workflow coordination as a supervisor at MedQuist in the late 1990s, I knew exactly what the TAT on every work type was and which MT could do what worktype and how fast.  There has to be a balance.  Also, the worktypes had different TAT, from 24-96 hours, which made it easier than the standard 24-hour TAT of today.  I believe that, while workflow management might seem like a completely boring and often mundane function, you either have "it" or you don't.  Never having done it before and not after, I don't know how I did it and when MTs would ask me how I did it I couldn't explain...maybe just a "gift" like each and everyone of us has.  And yes, there were monetary penalties for out-of-contract TATs.

I just love transcription and MTs and always will!  

• I for one - Towanda - AnotherOldTimerMT

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