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TechSupport - you have definitely restored my faith in anything or anyone

Posted By: MTIAM on 2009-05-14
In Reply to: Very disturbing. - TechSupport

related to tech support - don't care if it is only your posting name;-)  You give some very valuable advice.  THANK YOU. 


I cannot believe, however, that it has come to this while we work in our home offices, generally on our own computers, trying to make a decent living.  Good Grief, Charlie Brown.   


 




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Oh yee of little faith..
Things may go in a different direction, but with hard work, THINGS WILL GET BETTER. DUH DUH
But it's not just the SR, TechSupport

Like you said, the costs of the new technology are tremendous to the MTSOs.  We MTs also have skyrocketing costs.  What other industry can you think of where the employee, not IC...but employee, provides their own workplace, their own desks, their own computers, their own reference materials, their own printers for the tons of paperwork that needs to be signed and returned, their own ink, pay for their own internet, their own phone, etc.? Keeping up with the latest reference materials and the BOS DE jour costs money. 


Cutting the line rate for SR is one way the MTSOs cut our throats.  Have you noticed the new trend where more and more MTSOs are only offering IC positions...and that at 7 or 8 cpl???  Another thing that seems to be catching on with MTSOs now is that if they DO offer employee positions, you have to have a quota of 15,000 lines per 2-week pay period to qualify for bennies. 


I still cringe when I think of our last conference call when our TL was blowing the company's horn and telling us all about the record profits for the last 2 quarters, how the company is strong, and how there were all these new accounts coming on board and how we should be proud of ourselves for making the business what it is.  Wasn't even a month later we hear that it's all going to SR at 3.5 cpl.  What a nice reward for our hard work, huh?


Thank you TechSupport......
nn
TechSupport
One thing I am concerned about is that many small to mid-sized companies are dropping their insurance and benefits because they are too expensive. I have a friend who works for one such company and she is terrified that the company she works for is going to go that route and make her an IC. She has a kid and that is their only source of insurance. I wouldn't put it past some of these MTSOs to do anything.
I could not in good faith recommend SS

to even my worst enemy.   I was in QA, had some of the worst MTs because they could not get and keep good MTs and a warm body was better than nobody.  Management changed frequently.  The CEO was so slimy that I felt like I needed a shower after talking with him.  I can't remember her position, but she was one step above QA manager would send out e-mails with new terms/medications and they would be incorrect.  I've been in this business for 22 years.  I do about 85% ESL.  I can do some of the worst ESLs (don't like to, but I can), but the accounts I had were beyond horrendous.  Between the horrible dictators and the sound quality there wasn't enough money to make me stay.   They still call me about every 6 months and ask me to come back.  Only if my kids were going hungry would I do that and I think I would try prostitution first.  I believe in producing a quality product, but I also have bills to pay and I have a life outside of work.  I was not willing to work 12+ hours a day and be stressed out every day over the crappy work.   There is so much better out there.  Unfortunately there aren't a lot of jobs available currently with the mergers, VR, and offshore work. SS is always hiring and there is a reason for that.  I can assure you it isn't because they are getting a lot of new accounts. 


If you spend time going through the archives you'll see posts where MTs didn't listen to the negative posts and accepted positions, only to come back within a month or so and say that all the negative stuff was absolutely true and they would apologize for not listening to us.  


After that idiot that came on saying how they fired us because we weren't good enough, etc. I put SS lower on the list than they already were, which was hard to do when they were already at the bottom.  That person was not there when I was, did not know who I was, did not know what position I held and anything they said was because they evidently weren't taking their meds and there was no shred of truth to it.  This person attacked anyone who said anything negative about SS, not just me.  I understand that person is no longer there though. 


Can I work for you, TechSupport???
I wish all of the supervisors I have ever dealt with in my life - both in this field and out of it - had been like you. 
Yeah really. He just has so much faith in the future of this industry
LOL!
Your comment adds nothing new, it's exactly what TechSupport pointed out....nm
nm
Sounds Great.. I have renewed faith but I didnt really doubt they cared..
They are pretty great to work for..