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Serving Over 20,000 US Medical Transcriptionists

That's because all the posts, good or bad, get

Posted By: sm on 2005-11-06
In Reply to: Got a job offer from Transcend. - Pros & Cons?

deleted because it turns into such a mud slinging competition. They are like all the others, good fit for some and not for others. Good luck!


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Why is it that when anyone has anything good to say about a company, there are always the posts sm

turn the whole thread ugly.  Then the posts are all removed, and the company looks bad because the good was removed with the bad.  Yes, Keystrokes pays to have an ad on this forum but it is just an advertisement like the ones we have on other medical sites, in magazines, at trade shows and in other publications. 


I am going to set the record straight for those who are intersted.  If you are not, ignore the post. 


Keystrokes has grown from 5 to over 200 transcriptionists, from $50,000 in revenue to over $5 million dollars in revenue in 8 years, with the majority of the increase in the past 3 years.  This is public knowledge, available on the website, Inc Magazine site, Aspatore books, etc. so there is no reason to delete this. 


We have 100% account retention.  We recently declined meeting the price of an offshore company when a few of our radiology accounts went to voice recognition in the same health system.  We chose not to do voice recognition with them by not meeting an outragiously low price.  We do not outsource and stand firm on that regardless of what other do.


Keystrokes has been changing over the past three years, not disputed, but the changes benefit the MTs more than anyone.  Our rates are higher than many (not all) companies, our schedules have some flexibility, our managers are all MTs. 


We have caught a lot of grief on this board for various reasons, and a lot of it seems to be from the same few people.  Or from those who talk nonsense.  I truly hope that people reading these negative posts see sour grapes when they read them and understand.  Yes, there are some bitter people out there but they are ones that either did not make it through the initial period, have poor quality, have zero reliability, have made gross patient care errors or have breached HIPAA regulations.  Yes, there has been a turnover, but we have a great team in place and those who work at Keystrokes like/love working there.


We have heard that only a very small percentage of transcriptionists actually visit the MT websites for anything other than the job openings.  A big reason is the pettiness and ugliness that the posts seem to bring out.  Another is time.  A lot of MTs work on computers all day long and want to spend off work time off their computer. 


If you have questions about Keystrokes, go to the company for answers. 


I defend the company that I work for but have made a promise to myself to stop visiting here and two other sites because they really just take up time that should be spent on other things.  I hate that the bashers will still be bashers and that no one can defend a company (any company) without being attacked.  So the bashers are the only ones that post.  I wish you all the best and rest assured, Keystrokes will continue to grow as a national presence, and will continue to attract customers and MTs and will continue to make both very happy.


From the archived posts not much good
to say about them.  Hard to get lines, it takes a rocket scientist to figure out your line rate, there is lots of work because they have a high turnover, management issues, they are currently training women in other countries to do MT work, don't know if they are currently offshoring.  Evidently this is a sore subject and previous posts with this information has been deleted. 
There are many good posts in archives
They seem to have a good platform and plenty of work.  I just applied myself after looking in the archives and reading the most recent posts.
Don't know how you found good posts about NJ
x
I agree with the posts below, I think it is a good company. SM
You do receive good training on the computer. The whole week of training is on the computer. You will start IMMEDIATELY on production with your account. That is my only complaint.
always so vague. What is it about this company that causes so many posts, good and bad? nm
nm
and posts like these are why good threads are removed. Why does everything have to sm
turn so nasty all the time? Grow up. Some of us want real answers.
I have talked to 3 companies that I really like and seem to have a lot of good posts here. sm

Once I sorted through the nasty and bitter posters and then the cheerleaders, for lack of a better word, a few companies seem to be truly good companies to work for.  All I am looking for are a few specifics that will tilt the balance for me.  I do want to say that all 3 know that I am talking to the other 2 and I was surprised at the reactions.  ALL 3 of them only had nice things to say about the other 2.  They did not bash those companies or try to sell me on theirs, just gave me facts. I was impressed by that.  There were 4 that I originally had narrowed it down to, but one of them went on and on about how the others were horrible and I would be better going to them.


Here's what I need to know about MDI Maryland, Keystrokes and TT.  I just want the facts, not the bitterness.  I would really like answers from MTs who have been at one or more of them for more than 6 months.  I think that 6 months is a good evaluation period.


Do they pay on time?
Is the pay correct?  If not, do they fix it right away?
Do they run out of work on a regular basis, not just during slow periods?
Can you reach a manager when you need one?
Does IS return your calls?
Do they give feedback if you ask for it?
Do they send work offshore that you know of (worked for a company that said no but really did)?
Do you get a good feeling from them/gut instinct?
Would you refer your friends or family to them if qualified?


Thank you in advance.  I am trying to decide by Monday and these are things that current and past employees can answer.  Please do not give me vague answers like don't go there or they're great.  I really am having a hard time choosing.



Read the archives. Many posts, none good. nm
 
I don't think that's true or fair. Most of the posts about KS are good. sm
I work there, have worked there a while and am very happy and know many, many others who have been there a while and are very happy too. They have improved rather than fallen apart as many companies seem to do. I would recommend them to anyone who is looking for a fair, caring, well-paying, high line count, good benefits providing company. I am in acute care but know many others in radiology and ortho and clinic. Yes, we compare notes with each other (many came from Edix and MRC) and everyone is happy. They keep getting new accounts and the new accounts are getting bigger and bigger.

I agree that OT pay (or lack of) was a problem but when they said no more OT work, many complained to the point that they said to work the production you want.

It is disheartening to sit back and read posts that are so negative when I know the opposite to be true. It can chase people away from working for a wonderful company. I think we see more posts because there are more employees and because they are always hiring due to new accounts. I also know that every manager, including the owner, that I have ever talked to, really cares and really wants to continue to make Keystrokes better and better. I think they are doing a great job.

As for running out of work, I know that there are ups and downs in transcription and they try to be fair during those times, spreading the work around. I also know that sometimes when a new account starts, the volume will be go up and down because they are working on the perfect staffing mix.

If you are having a problem, not getting enough work, etc. you really should talk to them. They will bend over backwards to make it work for you.
Good grief? I made 2 posts.
Sorry that it bugs you that someone may have a differing opinion. That does tend to happen on forums though. Funny that you don't say good grief to others that have posted multiple times to this thread. Just to me. I thought the point of a forum was to carry on conversation, but guess I am just allowed 1 post per thread. Got it.

While $12-13 is better than minimum wage, it is not enough to justify giving up my weekends and holidays for. Guess you didn't really get my point after all.

I have been looking for a new job, by the way. The fact is that all I am getting are offers of 7 cpl, even from companies that require evenings and weekends. As I said, I don't mind working if I am paid accordingly, but I am not going to take a job at 7 cpl that requires me to give up my life. My time is worth more than that to me.
Gee, I tried real hard to find those good posts,

but all I could find, in addition to the other complaints already listed, were complaints about being in the "middle of an 11-minute job when it was pulled and given to someone else," "There has to be a better way NOT to make a living," "I know I am going to end up on food stamps," complaints of no compensation for down time and BTXT being down and MTs not being notified.


If there were one or two positive comments about it on there somewhere, they are certainly overshadowed by all the justified negativity, outrage and frustration that's there.


I wouldn't wish this company on my worst enemy, and you should be ashamed of yourself if you recommend that anyone apply there for employment these days.  It used to be a good company, and like the song says, "Used-to-be's don't count any more."  Although I don't expect them to "bring me flowers" I do expect to be able to earn a living wage, and those days are quickly disappearing.


InHealth has had good & bad posts. Bad ones concern the owner. nm
s
Oops - some posts did show up for them - mostly good, but anything else would be great.
Any other details? Decent medical/dental? Is 10c a line possible?
I have been there awhile. The good posts are because over the past few years sm
they have really worked hard to improve employee relationships and it has worked. There are no problems there anymore. They used to say they were growing pains and we all wondered how long they could say that. Now I am glad I stuck it out because all the old problems (and I mean old being over 2 years or more) are gone. Great company to work for.
Posts from the last 2 yrs said not a good place to work. Lots of MTs
s
Interesting posts. It is good to hear both sides

I can understand the employees who want everything and give very little back.  Very frustrating.


But then you have the situation described for the employee where there is no job satisfaction, no family/personal life allowed or frowned upon by management and no chance for promotion.   And then being compared to an Indian who has a completely different social environment. 


I know mothers who are IC and while they do take time off during the day for their kids (how dare they make dinner for those kids and hubby) but then they work long into the night after kids and hubby have gone to bed.  There are no weekends with their family either.  And the work reward is the pay will be lowered because the client wants to pay a lower rate.  It is not exactly incentive to work hard without any breaks and ignore the family in favor of what the company needs.


I remember years ago working for a start up company and the manager did not want the single girls to date at night and instead work late.  She thought they should be devoting their time to their career in transcription.  Well a Transcriptionist could do that but whether she worked harder or not the pay would be the same and she would always be a transcriptionist.  The manager on the other hand if the company did well would receive promotions and raises I am sure.  So that is the difference....management perks vs worker bee perks.  It was easy for her to give up a social and personal life because the rewards but the transcriptionist typing straight for hours and hours would see the same pay day in day out, no advancement or recognition for working harder other than not having a manager angry. 


However after reading that post I will be aware  and really give it my all. I do understand the need for a better work ethic.   I see what the management wants and needs.  Especially when managers are spending Thanksgiving with their families and the transcriptionist is working for 7 cpl with no break.  It is the American way of doing business.


Good thing it did end up here. Post about squecky clean posts has already been
:+
Good & bad posts in the past. Must work 1 Sat. a month. Supposed to be gross line pay. Some days
s
Posts from April said everyone gets 8.5 cpl/newbie or experienced. Recent posts said
s
A few posts about them about 3/4 of the way down this page between the DSG & Diskriter posts. nm
s
The best co. ever! Good work, good people, good pay, good bennies.
x
Yes there is! Good pay and good bonuses and good benefits.

Personally, DSG is a good fit for me. Pay is good and on time, sound quality depends on the account
and I like the platform. There is not much weekend work, although sometimes is available.  I get along well with the management, no major complaints.  There is pay incentive once you get over a certain number of lines in a pay period.  I work as an IC, so can't help with benefits, insurance questions, etc.
I'm with them. Good work environment, easy accounts and I'm making really good money. nm

Fairly flexible but they do like a schedule. Insurance is good. Benefits are good in my opinion.

For the past week, work has been a little slower but I think that is common in every company..some days busy and other not.


Does anyone recommend a pretty good company that is good to work for, pay always on time and plenty
of work.  I know that is asking a lot, but just curious?
Strictly IC, good company, hard accounts, good platform.
Good pay, always on time, no direct deposit though.
Is Transcend a good company with a good platform to work on. They are advertising.
:
Webmedx hires some ICs. Good company. So sorry for your loss. Good luck!
x
TransTech for many reasons, good pay, stable company, good benefits
and flexible.
I have looked around the last 6 months and have found nothing better. Have turned down numerous jobs, and have finally decided to stay put. The better insurance plans were announced and even moreso than ever, I am staying put, and my paycheck is happy about that because it is getting better every day. Good luck to you.
TransTech is a good company. Debbie is the owner and a good one at that! nm
n
Good company, great people, good benefits.
Affordable insurance. Good luck!
Adminstrative Assistants and VanBelkum. Good companies, good pay!
x
Spheris supes/QA are good, insurance not good; they offshore
nm
U.S. only, very steady work, some VR, good pay, good insurance, no PT, schedule. sm
That should cover it!
Things are not good there now. Think only hiring for 2nd and 3rd shiifts. Good luck. nmx
x
Had the same happen here, heard the same thing, good references and good ....sm
job record will get you better $$$ if you are willing to promote yourself, search like crazy, talk to everyone, etc., but I have never been paid a cent more for CMT, what a waste, and all the years I paid my dues to AAMT, what a joke, they did NOTHING to better our field, just took the money for better conventions, as far as I can see.
Good owners, average-low pay, good dictators sm

Send out checks the next business day after they receive the bill.  Only work when you want.  It's a nice p.r.n. position.


Chickadee


I know JLG and they are a good company with a good group of people

I joined JLG about 9 month ago and I am thrilled with the experience that I have had.  Although the company has been around for 20+ years, a group of good industry veterans who know how to operate fairly to both employees and clients have joined the company in the past year.  I followed my manager from another giant company. 


I have also worked on this account and it was plauged with problems from the start.  The hospital required the account to be implemented in a matter of days, there were technical issues and the hospital management staff was new and the employees were mad because transcription had been outsourced.  Personally, I won't miss this client but good luck to those that get it. 


There is plenty of work at JLG and I have already been advised on my new assignments


DSG is a good company. The sound quality is good sm
but I don't understand why they are hiring. In the a.m. was have NO work. The afternoon and evenings do have more work though.
There have been several posts about the WI
one about MTs not getting paid.  That would be all I needed to know. 
Just because someone posts...sm

something positive about a company it doesn't mean they're in management.  Think about it this way - if people were really as unhappy as they claim on these boards with any company they're working for then they'd be out getting another job - because whining here isn't going to change a thing.  Remember that one person's opinion doesn't represent everyone that works at any place - regardless of the industry.   The only way people effectively complain is by talking to management along with ideas to solve whatever problems they're complaining about.  That's true anywhere - regardless of whether you work at the local grocery store, bank, this industry or any type of job. 


There are plenty of people at Transcend who have been on the new platform for several months now and they love it.  Instead of basiclly calling them liars or presuming they're in management why not get on the internal forum and ask them about their experiences in learning the new system.  The same would be true at any company. 


Do you believe everything in these posts?!
People can write ANYTHING on here. There are some really hateful MTs who just want to cause problems and make others miserable.

I wouldn't take anything on this board for gospel truth, period! It's fun reading and sometimes can make you think about something but I would NEVER use it as reference or as a guide for my thinking about MQ or any other company! Please don't be upset by posts by God-only-knows-who with who-knows truth to them!
see the other posts
where it is explained. Pt in a nutshell is anything under 39 scheduled hours. Now you have to decide, do i committ to 8, 16 or 24 hour weekschedule?? Floating around when you want to is no more. But it doesn't say what to do ifyou sign up for 16 and want to do 20. You have to ask them that. It does specify that OT is more than 40 hours a week.
oh. ok. thanx. someone else posts as you
on MQ board and posts as if they work for them too, blasting everyone. just curious. thanx.
I can't believe the posts below,
the poster is just venting.  A good stress relief.  Why so irritable with each other.
There are still posts
If you archive there are still posts about them on here so I am not sure about what you meant by that. I do think they discourage from posting on boards but if it is anonymous no way they would know who did it. They want you to take things up with them directly but getting communication from them sometimes is like pulling teeth.
This is regarding those posts below....
I don't see what all the fuss is about, I heard back from them today and I'm all set to go!  There was about a two period where I didn't hear from them either and it turned out that they were moving from one office to another.  I say just be patient and persistent.
Not JLG but there were some posts further down or
now maybe on second page regarding their platform. You might want to either scroll down or go over to the second page
posts
I always look through this board's posts when I am looking for a position. I have mostly found it to be helpful. There are a few occasions when I have read posts by an angry poster to let others know about their experience and I think that is very, very important, but would like the anger and rant left out. I have noticed that more positives and defending comments appear to be from from recruiters and others in management than from MTs.