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C Phone not dialing--D-Light from CHARTS-- Please help

Posted By: Lmbb on 2006-10-26
In Reply to:

Hey y'all.   I have a little black box of a C-Phone, from C.H.A.R.T.S. and it is called  D-Light.  


Yesterday it would not dial.  Everything else works apparently, the green light is on and it changes from green to red when I hit the buttons to dial or hit the foot pedal.


But, the DIAL TONE is lower volume than normal and it will not dial.  The buttons do nothing.  I do get the phone company prompt "If you are trying to make a call, please hang up..." if I stay on the line long enough.


It is acting like it is not getting power, this is how it acts when the power cord is not plugged in.  But, it is plugged in.  I think the machine could work, I just don't know what is going wrong. 


Please help if you know what is going wrong.  TX so much-- I gotta work!! 


 




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they are dialing into a phone system, so are you -
it sits with the MTSO or the hospital itself, who sets the key codes.
WAV files are better. No dialing in. No tying up your phone line.
Sound quality is good.
A special phone w/a foot pedal and headset attached for dialing directly into a system. Google it!
s
You know - you're like the light co. or the phone co., or any SM

other billing entity. This is not a paycheck, it's payment for an invoice. Terrible thing that you're not getting your money, but it's not like she skipped "paydays" here.


I feel sorry for you. I just got a check I espected much earlier. Sure makes it hard to do business, doesn't it?


I was told I needed 2 phone lines, but was told I was dialing into the doctors' system. What woul

Go with Light or Extra Light Ash Blonde as
nm
No, I'm not dialing in for dictation...

...I'm in QA.  They want the at-home QA team to train new MTs over the phone, call MTs regarding stats or if work is missing, call the clinics to follow up on any issues, conference calls, and call the home office with daily issues that pop up.  We were told their clinic contact people and the front desk staff have too many other duties so feel QA should do this now.  I'm fine with that responcibility, just found it odd that they will not reimburse us. 


Perhaps it's not a big issue but as an employee I was curious if there were laws regarding these issues.  And this is a new protocol they are implementing so it's not like I recently accepted the job knowing this is how it would be.  The at-home QA team never had to do this before.  I do realize there are pros and cons to working at home but there seems to be a fine line where an employer can take advantage of an employee 


If I were an IC I would completely understand this.


I think OP is referring to dialing in for dictation. nm
x
Ohmy yes...and the one in the background is never that clear when I'm doing his charts! nm
x
It took me 8-10 hours for 100 charts 1000 lines sm
This was with ExText, 20- to 45-second (give or take) reports. I did have distractions. I was completely bored with soooooo many short-short reports. Also took some time in the document info screen because company I was in did not have their act together. Had to search and recheck that I had the correct visit and location.

Hope this helps somewhat.
I have never worked where the MT dept was anywhere near the charts, for that reason.
It's been my experience in different hospitals that MT dept is NOT the MR dept. Different wings, different supervisors, different workers. As a hospital MT I never had access to the charts. But since you said you went upstairs to do this, it sounds like your facility is the same.

You shouldn't be going off on your own to pull patient charts for your own curiosity!!! nm
x
I do ER charts for East Jefferson, but of course those stopped yesterday, been worried about them nm
x
DIFFICULT? - transfer word reports into digital charts? (sm)

I have heard it is difficult to get our transcribed microsoft word reports into any type of EMR (electronic medical record) type of setup.


 


Is this true?


 


If we just change the program we type on before we send it to the office for the office to put into an electronic chart (which they say will be mandated by about 2010 or so) -- would that make it possible?


 


Many docs are not happy to have to do their own corrections etc.


 


Also a few years ago there was already a program where the docs signed off electronically for their reports.  NOW IT'S LIKE SOME BIG HAIRY DEAL for them to do it.


 


Seems like we are going backwa5rds


 


HELP.


 


would love to hear from anybody who has already met this problem and figured it out -- either send an email or ans here - would be so appreciated.  Thanks.


Scarry!!! Docs and nurses entering drugs and dosages into online charts. (sm)

Most of my docs cannot spell medical terms.  They can't pronounce or spell drugs.  The nurses are for the most part useless - no ARNP I ever asked could help me with a medical term.


I just spoke to my HMO.  They are now offering personal Online-charts showing


visits, tests, immunizations, etc. of what you personally had done.


I asked EXACTLY HOW DOES THIS INFO GET INTO THE SYSTEM, at what point?


The woman said:  It is input by the doc and the nurses.


I shuttered!


There goes the end of quality health care as we used to know it!


 


why Bud Light?
are you kidding?
Ott light.

Raw oysters, Mr. Ed, and Bud Light.
and Mr. Ed IS SO a famous person!!
Hey, I live in IN too. I like having light outside at 8 PM! nm
x
Hoping they see the light!
I agree with you 100%. I have been in this line of work for over 30 years. (I started off making $3.23 an hour in 1975 (had no experience) and worked with the large belts on a Selectric typewriter. I have always LOVED this profession; however, over the years the stress has increased for me especially in the last three years.

I would like to be able to retire from this job, yet I worry constantly about our profession and my job just going away and what will I do then? I still work in a hospital and the way we are treated even has changed. Pencils only provided, no Kleenex along with the attitude that if we are not typing, we are not working and virtually have problems just getting up to go potty or take a much needed break.

The out-sourcing has really shocked this old gal and I don't really know about the quality of the work returned to comment on it. Does anyone know? I would be curious.

However, I am hoping and praying that one day, our MDs will say "ENOUGH!" Maybe, they will decide that paying for quality work and providing benefits, etc., far outweighs the cost savings benefit of outsourcing to other countries and sadly in companies in the United States also. When I think about the knowledge and dedication we put forth every day to produce quality work, it just really hurts that the hospitals and doctors don't want to pay benefits and pay for the best transcriptionists they can find.

Signed, The Dreamer.

Could you please shed some light?
How do you find that good, fair boss/company? From what I gather through reading posts on various forums and my own experience, it is more likely to experience the bait and switch than being dealt with honestly.
A little light reading

Link to the Bureau of Labor Statistics information on our dwindling profession.  According to them, employment prospects are good for MTs, with many opportunities for advancement.  I think they must be a little out of the loop on what VR and offshoring are doing to us....


http://www.bls.gov/oco/ocos271.htm 


C-phone used to call in to dictating systems to receive work. A special phone. nm
nm
I had a lot of trouble with static in my C-phone. I replaced the phone cord and that made a big

difference.  Also, have you tried a different headset?  Also someone told me one time that there is a microphone under your volume control on the right corner of the C-phone.  It's a tiny hole.  If you break off a Q-tip and stick that into the hole that will squelch a lot of background noise and that worked as well.  As far as getting your C-phone service, I heard that Dictaphone is "sunsetting" C-phones at the end of this year.  Meaning, they aren't going to service them anymore as they are considered an obsolete technology.  So, I would contact Dictaphone and see what your options are.


I know very little about Lanier equipment.  I've not used it as extensively as Dictaphone.  Is there a local appliance repair place in your area?  You might ask one of those places to take a look at your equipment and see what they think.  Kinda scary, cause they could do more harm than good, but maybe worth a shot.


Not much help, I know.  But I thought I would share what tiny bit of obscure knowledge I do have. 


Can anyone shed some light on this situation for me?

I've been with this large clinic acct. since March of 2004. Since starting, they've been growing & going through lots of changes in the way they're running things. I am a part-time IC. I've gotten great audit scores and have been told I'm one of their best MTs on the account (when wanting to switch to doing more on a different acct.)


When I first started, all the work was in a pool. Sometime later, I noticed they were pretty much assigning only certain clinics to me, which they confirmed they'd starting doing it that way & it improved production. All the MTs seemed to be pleased with this. I had mostly decent dictators overall.


Not too long ago, I noticed I'd started getting overall worse dictators. When I asked my supervisor about it, via email, she said nothing had changed, I was just getting the luck of the draw. I had my suspicions that some of those in higher positions that could manipulate the work were giving themselves the good jobs, & even voiced something to that effect--slightly. But, I did notice after I'd tentatively voiced my suspicions, I started to get some of my better dictators back.


However, last week I noticed a drastic & complete change. I started getting some of the worse dictators from clinics I usually didn't work on--not some of the good dictators from that clinic, mind you, but the worse ones almost consistently. My suspicions were confirmed a few days ago by a broad email sent to us all that there had been some work-pool changes. In effect, it was saying those of us who weren't doing well by their criteria, i.e, QA utilization, production, audit scores, accountability & quality, were not going to be getting work when it was available, but it would go to the ones who meet all this criteria, and that basically we were going to be getting the junk, to paraphrase.  Since work usually doesn't download until later in the morning, they were going to save any morning work for the "good" MTs.


Now, I know that I am meeting all those criteria, and I am so upset by the fact I'm getting all the junk now. From reading this board, I'd thought I'd learned that companies will give full-time employees the better work instead of the ICs, that this somehow is better for the company. Could anyone advise me of this? Could there be another reason for this that mgmt doesn't want to tell us, other than trying to attack our work & say it's our fault?


ASTRO-light examination is that right???

amazing dictators, here's a light one 4u

I literally lost it, turned the speaker up for my kids and they were losing it along with the doc.  He always refers to vitals, meds etc "as listed on the nurses chart".  He seemed a bit distracted tonight, usually a fantastic dictator, the ones we love that we just know exactly what they're going to say next?


So he says..."Vitals as I noted on the nurses chest".  He only caught himself after some of those nurses burst out laughing and told him what he had just said....the rest of the report was a mix of med terminology and the comedy club!


Can you exercise with light weights?
If you don't have a problem with a disc or something serious like that, working the upper body with light free weights may be just the ticket. It improves the posture and strengthens the muscles you use to hold up your arms while working.
for 6 yrs and work is very light on 3 accts....nm
x
is there a super-light touch
keyboard that is also split and (hope upon hope) with a rise in the middle like the MS ones?
light touch keyboard
I have a logitech DiNovo.l  It is pretty expensive but it is small, flat and makes hardly any noise.  The only draw back is that it comes with a separate number key pad.  The key pad is not connected to the keyboard.  I love this keyboard with my laptap. It is the same size as my laptop and fits flat in my laptop case so I can take it with me anywhere. 
Not to make light of pt privacy, but
I type on a 14 inch laptop screen that I must keep about 2 feet away from my face in order to see it. In the course of seeing my laptop, my less than petite frame obscures probably the middle 50% of the screen. On the screen, there are endless lines of text that would be rather meaningless to the average barrista/customer. The patient demographics are obtained via a link on the toolbar. A 'hotkey' is entered throughout the report where the patient name appears and in the preparing-to-send process, these are all replaced with the patient's name. The hospital I type for is 3000 miles away.

I can see where this might be problematic should someone with better vision than I manage to see around my hulking slumped body and see 25% of the text on the left and 25% of the text on the right and know enough about transcription to be able to fill in those rather large blanks on each line (and that doesn't even take into account that most laptops are made to be viewed head-on; side viewing, viewing from above, etc., distort the picture to make it all but illegible). I suppose this could still be problematic if this eagle-eyed contortionist with an intuitive knowledge of medical terminology and knowledge of random software programs to find that demographic button can psychically detect which hospital of the thousands in the country I am working on and happens to have a relative who lives in that very town ready, willing, and eager to spill the beans about Madame X's bunion. Yes, I can see where this is a danger. I guess I should thank my lucky stars that I have not run into either this fellow or chupicabra at my local coffee house.
I've changed them between an old phone and new phone, but the same company, i.e. Nextel.
x
I use my c-phone whenever we travel. You can hook it directly into your room phone. Be sure and as
xx
There is a product called Green Light
or you might try a systemic insect killer that you just put on top the soil and water it. Just do not use it for any plant that bears fruits or vegetables. They both work well.
I like blue, too. I'd do the walls a light beige or tan.

Our house here was icky when we first moved in.  Each room was a different color of pastel.  The mottled blue/gray/white/brown carpet was nasty because they had cats and dogs that evidently must have been locked in the bedrooms while the adults went to work.  The living room and hallway were blue-gray, the kitchen was yellow, laundry room peach, bathroom pink, and the bedrooms were lavendar, purple, and fuchsia.  Of course, the walls matched the carpet that matched the curtains.  Blechy.  We painted everything just a plain off white before we moved in.


My parents never deviated from plain white walls when I was growing up.  I'm just now learning to go wild with decorating.  In fact, we just got the funds to do our addition today, so we're adding another bedroom, an office for me, and a second bathroom, and enlarging the kitchen and utility rooms.  Fun, fun, fun, more household disruption for the next several months.  I just can't wait for the end result.


My DH drinks 8-12 light beers a day, though he is trying to cut back - sm
but he's been doing it for over 20 years, so I would not be surprised if cirrhosis shows itself. He is in good health, for now. I don't buy him beer anymore since I was enabling him and he did ask me to stop, so that has helped a lot in him cutting back. I think we only have 1 beer in the house tonight so that is good!
I live in Idaho and maybe I can shed a little light.
It depends on where in Idaho you are moving.  If it is a rural area or smaller town, there will not be much if any work for you.  If you are moving to Boise or another bigger Idaho town, you may find something fairly quickly.  The best thing to do is to use a search engine on the Internet for the town you are moving to and find out all of the medical facilities/hospitals in and around that area and then send them a letter and a resume and let them know you are looking for work.  That is how I found my transcriptionist jobs (I work for three different offices).  I hope this helps.    
Try the top Search link, in light yellow box, between
nm
dang! WHAT husband?! I should light a candle...
!
AC adapter for D-Light digital transcriber?
I have an old D-Light machine that I need to put back into use. Have misplaced the AC adapter. Does anyone know what type of AC adapter it uses?

Thanks!
But it clicks? Usually this means not a light touch? Thanks
Could you expound?
My hubby bought me a light at Wal-Mart for

Christmas.  I suffer from SAD too.  It is by Light America and is called sunlight lamp.  It has a rectangular head that you can adjust the position on.   I have noticed a difference in how I feel since I started using it. 


I wish I could adjust the brightness on it, but I just turn it where it faces the wall when I want it dimmer. 


It sits on top of my desk hutch.  It isn't anything special to look at, I think it was around $20. 


I don't think I am in a light of sight for cell towers either. sm
They pick up signals within distances like cell phones do. I don't think a direct line of site is needed period like it is with satellite. With satellite, you have the big dish that is placed on your house and it beams the satellites in space to get your signals. With wireless it gets signals from the towers. You have nothing but you wireless network card or USB plug that picks up the signal from the tower. No big, ugly dish around on my home.

If you can only occasionally get a cell signal, it might not be the best option for you. Do you know anyone around that has wireless? My brother had it and came to my home with his laptop to show me how it worked and that is when I choose to get it. I like that I can now also travel and pick up signals rather than be limited to one location with the satellite on my home also. No need to worry if a hotel has wireless or not as I have it. I would figure out who the best cell phone company provider is in your area and contact them. Tell them specifically your location, your situation with iffy cell signals and see what they suggest. Like I said mine had the 30-day money back guarantee so I knew I could go that route if I saw it wasn't getting good signals for me. All the major cell companies have wireless now, but your best bet is who has the most towers in your area. I am thinking there is a website that shows cell towers and locations, maybe research it? Cannot recall right now, but I have seen it before. Just contact the company in your area and tell them to explain their wireless INTERNET plans to you.
I think you can dial into most systems that require C-phone without having a C-phone nm
.
I am wondering if there is a way to use your C-phone with Vonage phone service?
??
May have to change phone companies, have switched to job using a C-phone. sm
Currently have Embarq (formerly Sprint), and my usage will be going up about 12,000 minutes a month.  What phone companies offer really unlimited for a flat rate?  TIA.
C-phone and ATT. There is no problem with the C-phone, but ATT wouldn't let me use unlimited.
nm
I have cable phone access and my C-phone works - sm
I am not sure about you problem, because it sounds just like I have mine hooked up.  The only thing I can think of is that mine has 2 line hookups in the back of the phone.  If you have this too, I would just try the other one, which you probably have already done.  Sorry that was not much help.  I wish you luck
Just to clarify - This was not meant to trash anyone - I was trying to be light-hearted --
The lady that made this mistake was my roommate and she was laughing right along with us --
George Clooney, hot wings, and Coors Light
can we go now?