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Serving Over 20,000 US Medical Transcriptionists

Checked the BBB and got "unstatisfactory for not responding to complaints"

Posted By: Lindsay on 2008-06-17
In Reply to: I would not work for them anymore...sm - curious girl

In my contract, it states that if I don't finish out the two weeks after giving notice, that they will not pay the last check (which is basically everything I have made!)... total it is only about 500.00 for the two months.  BBB is a good idea though.  I think I'll do that.  I know this has happened to other people, and its SO frustrating because this was my first job.  They are preying on new grads, and now I don't have a job!  At least I got some practice and got better though.


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Did you check and see what's checked or not checked in Preferences. Maybe something got messed up
s
Complaints
Human responses states that they do not know of many problems because only isolated complaints are coming in.  Everyone with complaints needs to contact HR and follow it up with an Employee Complaint form found on the MQ QNET web site.
I have ATT/SBC DSL and have no complaints.

I have had on one problem with it.  For about a week, I would lose my connection for a few minutes everytime the telephone would ring.  I eventually called them and they corrected the problem the same day I called.  Other than that it has been perfect, nice customer service. 


I had Earthlink previously and hated it.  Customer service was horrible, foreigners everytime I called, which was often.


As I go. That is the only way. No complaints so far.
x
With all the complaints sm

about not making enough money (and I agree that wages are getting really bad), how many folks that are complaining have less than 5 years experience.  Five years is the minimum, in my opinion, that ANYONE should have before attempting to do any kind of MT at home.  It takes at least that amount of time to feel comfortable with acute care.  Even after five years, when you start working at home, by yourself, isolated from other MTs, it is very difficult.


Years ago, it use to be  mandatory you had 5 years in-house before a national or anyone else would hire you to work at home.


The "troublemakers" in this industry are the so-called schools who have come on the scene making big promises about huge yearly incomes after 3-6 months training!  It takes years and years of active MT to be able to feel comfortable working at home and be comfortable with all or nearly all work types. 


The attitude of not wanting to do OPs or other type reports, or ESLs or bad dictators, etc. etc is one of the things killing our credibility..  This is not about PRODUCTION!   This is about patient care!


If an MT wants to only do what suits that MT, i.e. certain work types to make more money, then the person is in the wrong business.  I am sure I am going to get flamed over this, but I don't care.  I am sick to death of hearing the complaining about dictators, job types, work hours, etc.  If you are a MT, especially IC, you work when the work is there, you get all kinds of stuff and you take the good with the bad and you work long hours.  Its a part of the job!


If you have less than five years experience and you are just starting to work at home, coming out of in-house setting, then you are a BEGINNING IC and you will be offered bottom wages.  But, if you prove yourself, hopefully, eventually your employer will pay you more.  If that employer does not, then you can go to another employer, with your experience and try to get more pay.  If you think coming out of school and demanding top wages or working 3-4 years, esepcially NOT in acute care and getting top wages is possible, it is NOT.


I am also sick of those knocking those of us who have years and years of experience doing what I call "hard time" in this business.  We have done it, we leraned our trade and we can make the money.  You have to come up the same way.


Now I will sit back and wait for the fall-out, I am sure it will happen!


 


I thought the complaints were what the
MTSOs were paying their MTs or "MLSs"; not what THEY were charging.  Most people have not known what MTSOs are charging any account.  Again, the problem has been the pay received by the MTs.  So you see, if MQ is charging 20 cpl and paying their MTs what, 8 to 11 cpl; seems to me MQ or any other MTSO charging those rates would have room to increase the pay to those who are making money for them, don't you think??? 
And they don't hammer you with complaints (sm)

because you typed "an" instead of "and"?


Guess I worked for some real b*****. 


My husband is hot !!- No complaints!
Now my first husband was another story. . . .
So far, I have had no complaints on my end or from anyone I am talking to. nm
x
Online complaints
You might want to review this site if you're thinking of having it done.

http://www.infomercialscams.com/scams/lifestyle_lift_complaints
Not long ago nothing but complaints about no work at MDI-FL.
x
people, we see many complaints of dictators
nm
that co helps biz deal w/complaints...
Thx for the link, but I noticed this on their 'About Us' page:
"It was established to help companies meet government compliance requirements and safeguard corporate integrity."
They note on another page that they were established to assist companies handle complaints and compliance issues.
I wonder if there is a site that lists contacts that employees can go to with violations; I'm sure that the Fed Govt has departments for different violations where employees can go.
I thought that Medicare and Medicaid used to have a program similar to the IRS' program wherein they reward people who bring violations to their attention by giving them a percentage portion of the amount recovered, including fines (which are STEEP for companies who get caught violating laws and regs.)
Just curious. Would love to have contact info for reporting different issues that they would also assist the 'little guy' right wrongs against them...


relative newbie, but no complaints here

I started out brand spanking new in October 2007 working at home.   I hadn't even finished my on line program yet, but I needed to pay the mortgage.  I got very lucky to find a company fairly quickly that would hire newbies.  Pay sucked, but I knew that going in.  I didn't know how bad it sucked at the time - I was just ecstatic to have a job.


I knew then and I know now that I'm never going to get rich in this profession.  I knew at the very beginning that I was not going to make a lot of money right away.  I didn't.  I was lucky if I averaged $5 an hour.  I also knew that I had to stick with it and get my experience in with a company that was willing to work with me and then I could move on to another, better paying job when I was a little more comfortable.  I did a lot of research about this going in and if there was a company or an on line school that promised a lot of money right off the bat, I skipped right by that one.  I'm sensible enough to know that's a load of horse hockey.


I love what I do.  For the most part I enjoy the posters on this forum.  Even the Negative Nancys.  That just makes me work that much harder to do well so I can prove to myself that it can be done and I haven't made a mistake in learning how to do this.


As to starting a separate positive only forum/board. It can be done.  It's fairly easy, as a matter of fact - and free.   It would be separate from MT Stars, which means this thread and/or message is probably going to get poofed. 


I'm happy to set it up, though, if y'all are serious.  Feel free to e mail me.


I'm in the NE, my friends and coworkers are in the NE, and these constant complaints are just bog
There is always work as long as one isn't a "queen".  The only MTs who are running out of work refuse back-up accounts, won't type outside of their "box" - i.e. specific hours like 9 am to 11 am, and won't work any daily variation without bonuses dangled in front of them.  Otherwise, all of us are fine - hustling, busy, learning new accounts and basically working!!  The offices all have phone #s and real live people answer the phones, etc. The drama these 2 or 3 ladies daily report on just doesn't exist.  For months, one was always screaming the Indians were getting her work. She just KNEW it was the Indians - no other explanation. Well, she found that was wrong and never mentioned a word of apology or clarification. Then it was VR taking all her work, or the phantom cherry pickers.  Its simply the talented MTs who are learning back-up accounts and learning them well!  But to hear these women rag on, you'd think it was doom and gloom, which just ain't so!
Listen dont believe that. There are a lot more than isolated complaints. MQ wants you to think that.
You know, the old you are the only one BS they give. Dont believe they are isolated for one minute. They lie to put you off the track that way. That is the MQ WAY.
I looked up their web site and posted under complaints
Whether they do anything or not is another thing, but just MAYBE if they get enough complaints, they might. I suggested that when they go out to check out a facility they actually LISTEN to some of the dictation these foreigners are putting out. I told them I had many years of experience but it was becoming almost impossible for me to do my job because of them. I decided it would not hurt and like I said, just MAYBE somebody will start taking notice.
oops "WERE" numerous complaints...lol
x
Complaints about hard work solve the problem?
Not at my office.  It's all for one and one for all.  I have never complained of course.  Have you?
Thinking of buying a laptop..any raves or complaints about yours??nm
s
QA, 2750/monthly, salaried, excellent benefits-no complaints here.
Was a long time coming though.
QA, $3000/mo hourly so get some overtime too, bennies paid, no complaints. nm
x
Take all arguments/complaints re: running the board to e-mail, please. Locked. (NM)
Goldbird
thank you for responding...
It was just a thought. We also had that happen once out of the blue we got a check for $6+ dollars from some sort of law suit we signed up for regarding CDs...? It was just a form to fill out, we did, and we got some money back.

It was some kind of class action law suit someone must have filed, and we actually got a check.

Well, you all mentioned it will be explained soon. I worked for MQ in the late 1990s, then again last year, but have so far not gotten any letters (or money -smile). Would be nice though...

If it is by any chance the law suit, thank goodness for people who stand up when they know something is wrong, even it is not always 'popular.'
thanks a mil for responding

Now I'll explain why I asked:   you said 13 to 15 cpl, so let's go for 14 cpl.


Take somebody overseas. They get, say, 3 cpl. The work needs editing, so they hire someone in this country to edit. What's the going rate for that? Maybe 4 cpl? So, between the two that's 7 cpl for the completed report.


If the person who is an Editor is "top drawer" (old expression for top of the line), the finished product will be of the same quality that you provided, transcribing the report by yourself.


So, if the quality of the report will ultimately be the same, and you were a hospital (or doctor), which would you spend:  14 cpl or 7 cpl?


From a hospital standpoint, with exorbitant costs, that's smart business. They can now use the savings for other things.


I'm not saying I agree with it, but that's what's going on.


Thanks for responding
very interesting...
Thank you so much for responding!!

I thought I was the only one...now I know it is just not me who has had this problem.


Thank you for responding sm

Hello and thank you.  I have figured out that the F10 opens the shorthand menu but I am trying to figure out what the key would be to get to add a new word and okay it without using a mouse.  I am so used to adding my autocorrect entries easily, alt the a (type word) tab over and enter.  It is so quick to do that probably 3 seconds to create a word.  I am trying to figure out how to not fumble with the mouse to actually create a new entry into shorthand.  Any tips are greatly appreciated.  THANKS


 


Add new entry to dictionary


Thanks to you all for responding!
nm
I was responding to what the OP said about
?!
thanks for responding......sm

it's probably (I'm not there) a harmless garter snake or something....not a boa and not a cobra (reddish/orange/black as I remember from my NC days), and not a rattler I do not think.


Yes - snake is a snake is a snake - but I've know that they are sacred in certain cultures, and we are a multicultural country and so we shouldn't disrespect animals....especially when there are organizations to be called in to help.


Glad he/she is in hiding....if you're still scared, I'd call someone or ask a neighbor (not a scared neighbor) to help. 


Neat little story to share:  Last evening, I helped 2 people try to capture these 2 lttle parrots who had their wings clipped (apparently by someone who wanted to keep them) and who have been flying around my area for weeks to possibly months.  I got a cat carrier and some sheets, and the 2 others, over some time, and with the sheets, got them into the cat carrier...


Now one of them wants to keep them and went and bought a huge cage/food/toys,etc.


It was a nice evening helping capture these 2 birds who really couldn't fly due to their wings were clipped, and only flew low (cars/traffic worry here). 


Thanks for responding
I was beginning to think nobody would.

I do believe that she actually lost the account, for a couple of reasons. First, I had been checking for work uploaded to the FTP, which I would normally be notified about if she were assigning any of the files to me, but was not seeing anything uploaded for about two or three weeks prior to her e-mail, and had been very little for about a month prior to. She definitely did not pull it due to edits on my end -- she would e-mail me on occasion asking if I could listen and fill-in for some of the other girls' blanks. Also, she never asked me to sign a contract, so that would not be a problem in this case. I just never would have attempted to get the account had she not lost it, with or without a contract.
Thanks for responding
My local hospital had a job opening and I checked it out and they were only paying 12.00 an hour, which is pretty bad considering the unit clerks were getting 13.50.
Thank you so much for responding (sm)
At this point, I do not have a lot of details. I have been talking to my brother and not my SIL. My brother, unfortunately, is not very good with details!

Another thing that I question is that the midwife told my mother she "pushed" the baby back up to slow down SILs labor before she sent them on their way. I have never heard of this, but again I am not a midwife or an OB, so maybe this is normal?

Thanks again for responding. I'm sure there are a lot of wonderful midwives out there and it sounds like you are one of them!
Thank you so much for responding...s/m

I have probably posted 4 times in the last 4 years here, but love gleaning information from all of the posts.  ShortHand vs. Instant Text seemed to be a hot topic when I created these posts and I  thought this info would benefit a lot of MTs.


With close to 200 views, I don't understand the lack of responses. 


Again, I really appreciate yours.


Thanks for responding ...

Actually I do believe you because unlike some of the other posts that I've seen your words have the ring of truth.  You've presented three elements that I believe that the high income achievers that work for services have that are inherent to their success:


1.  An account that is a good fit;


2.  Hard work; and


3.  Dumb luck. 


Some of the posters try to come off as if they're just so wonderful and have such a strong work ethic, and that makes them differerent from the rest of the pack.  You're presenting a realistic perspective that actually makes sense.


Thanks for responding!
Thank you so much for responding to my plea!  I have repeatedly told the receiver the problems I have with my fax going through, but she says that no one else has any problem faxing to her. She does have a dedicated line.  I have also faxed to her from another fax machine and it goes through, so I'm totally perplexed.  As I said before, I can fax to anywhere else, but this one number.  I really do appreciate your responding with your thoughts!  I'm not very technically inclined when it comes to faxes and computers, etc.  I just want them to work when I need them to!  LOL!
Thanks for responding...
Thank you for the post, I was a little skeptical and think I will not bother.

The best KB I ever used was made for MAC, by Suntouch. I have tried everything in my power to find out where to get one for the PC but no luck.
thanks for responding
Those look good. I didn't want active noise canceling, but passive -- which i may not get with this model, but i really like the looks of the headband as i do seem to have a sensitive scalp. Thanks again.
File complaints with the Federal Trade Commission, your state attorney general, and the SM

state attorney general for the state The VLC is located in.  I happened to check it out and they have offices in Niagara Falls, NY and in Ontario.  Be sure to forward copies of every thing your file to them.  You can fill online complaint forms at the FTC website and the NY Attorney General's website.  Print out copies of these forms and mail copies of them after you fill them out to the school with a letter basically stating that you have reported them to these agencies and they will be intervening for you on this matter.


I also like the idea of putting cc's on your correspondence to a local news reporter.  And call them every single day until they are tired of hearing from you!


Good Luck!


I'm not flaming, I'm responding.
These are very basic lab tests that anyone with training would have recognized.  It really has absolutely nothing to do with me being born knowing everything.  I'm not expecting a newborn to know medical transcription, but as a person seeking medical treatment I expect that my medical records will be professional and accurate.  I worry that if people who cannot even recognize very basic medical terminology are doing VR, and VR is the future for medical transcription, there will be a high risk that medical records will be neither professional or accurate. If MTs are expected to speed through editing at reduced line rates and they can't even recognize basic terms, chances are great that they're not going to take the time to research or even ask about more complicated terms.  Do you realize what these errors can mean in terms of insurance coverage, preauthorization, or pre-existing condition status?  I fault the transcription companies more than the unskilled MTs for hiring them to begin with.  They're putting them in the position to allow errors when they KNOW they aren't qualified - just because it's easier to hire them than experienced MTs. I don't fault the MTs for not knowing, I fault those allowing them to think that they're qualified to do this job when obviously they're not.
I was responding actually to DECENT MT
...rather than EXCELLENT MT.

:)

Nice attide, though.

I don't know companies that charge 18 to 20 CPL!!! The most I've heard of is 13. Who charges 18-20 CPL, please? And who are they sleeping with??? :)

I lie... I forgot that in mentioning sleeping with..... There was a surgical group whose director's wife started a service and charged her husband and his partners 18 CPL.

They now offshore to India, however.
I was responding to "whatever", not
to MQLover. If you read what "whatever" wrote, it is pretty screwed up. I haven't heard that since junior high school!
I'm sure his delay in responding is because he's
I hope he's not a MOLE....... DUM DA DUMMMMMM!
might be responding via a Blackberry, that's why...
x
Thanks Babe for responding....sm

Thanks for responding so quickly :)  I don't know much about sole proprietorships except to say I file a schedule C for the private MDs and I do a regular 1040A for the national I work for.  Speak to your CPA - you do live in NC and that's part of the SE region of the USA and maybe the laws coincide (are much the same).  I don't know and I wish I could give you more info.  Like I said, I take my 1099s and file a schedule C on my taxes at the same time I do a 1040A for the W2-W4 I receive from the national.  It all works out and the IRS has never come after me.  I'm very legal. 


Be well hon and thanks again for the quick response.


Hi! Sorry I'm so late in responding SM

I have tons of entries (like 45,000+), but I never really learned how to do commands on it.  I did learn this from someone though: 


yow = {@KEY BkSp}-year-old woman


...it will go back one space and attach to the number.  So,I type 20 yow and it expands out to 20-year-old woman....I have yoaaf, yoaam, yowf, yog, yob, yogent, yomn, etc.  For instance:


yomn = {@KEY BkSp}-year-old man


the key is to use the {@KEY BkSp} before each expansion.


Hopefully this is what you were needing help with! 


Here is a list (I hope this works!)


KEYWORD: yohf
DESCRIPTION:
{@KEY BkSp}-year-old Hispanic female


KEYWORD: yohm
DESCRIPTION:
{@KEY BkSp}-year-old Hispanic male


KEYWORD: yol
DESCRIPTION:
{@KEY BkSp}-year-old lady


KEYWORD: yolb
DESCRIPTION:
{@KEY BkSp}-year-old little boy


KEYWORD: yolhg
DESCRIPTION:
{@KEY BkSp}-year-old left-handed gentleman


KEYWORD: yolm
DESCRIPTION:
{@KEY BkSp}-year-old left-handed male


KEYWORD: yolw
DESCRIPTION:
{@KEY BkSp}-year-old left-handed woman


KEYWORD: yom
DESCRIPTION:
{@KEY BkSp}-year-old male


KEYWORD: yomn
DESCRIPTION:
{@KEY BkSp}-year-old man


KEYWORD: yop
DESCRIPTION:
{@KEY BkSp}-year-old patient


KEYWORD: yopt
DESCRIPTION:
{@KEY BkSp}-year-old patient


KEYWORD: yorhcf
DESCRIPTION:
{@KEY BkSp}-year-old right-handed Caucasian female


KEYWORD: yorhdm
DESCRIPTION:
{@KEY BkSp}-year-old right-hand-dominant male


KEYWORD: yorhdmn
DESCRIPTION:
{@KEY BkSp}-year-old right-hand-dominant man


KEYWORD: yorhf
DESCRIPTION:
{@KEY BkSp}-year-old right-handed female


KEYWORD: yorhg
DESCRIPTION:
{@KEY BkSp}-year-old right-handed gentleman


KEYWORD: yorhm
DESCRIPTION:
{@KEY BkSp}-year-old right-handed male


KEYWORD: yorhw
DESCRIPTION:
{@KEY BkSp}-year-old right-handed woman


KEYWORD: yos
DESCRIPTION:
{@KEY BkSp}-year-old son


KEYWORD: yosib
DESCRIPTION:
{@KEY BkSp}-year-old sibling


KEYWORD: yosis
DESCRIPTION:
{@KEY BkSp}-year-old sister


KEYWORD: yow
DESCRIPTION:
{@KEY BkSp}-year-old woman


KEYWORD: yowf
DESCRIPTION:
{@KEY BkSp}-year-old white female


KEYWORD: yowg
DESCRIPTION:
{@KEY BkSp}-year-old white gentleman


KEYWORD: yowm
DESCRIPTION:
{@KEY BkSp}-year-old white male


KEYWORD: yoyw
DESCRIPTION:
{@KEY BkSp}-year-old young woman


Feel free to e-mail me if you'd like!


Chickadee :)


Thanks for responding..another question..
Have you tried making any contributions to the 401K since becoming an SE? I'm hoping to find something I can contribute to do I can save for retirement and at the same time reduce the amount of "profit" on my Schedule C and reduce my tax burden. Thanks!
A -ha! I should have realized. Thx for responding.
nm
okay, thanks for responding/explaining..NM

I was responding to mt502...
.. saying that her advice was good. I mistakenly used anon as the source in my just posted post.

3 months at a place looks good on a resume and DOES look like you gave it a good try.