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Apex is HORRIBLE &

Posted By: anon4now on 2009-03-02
In Reply to: Is Apex an internet word-based platform? Havent heard of it... - nm

you have to agree not to do any Java updates and keep your system bogged down at 5.0 (Java now at 6.11).  It makes your whole computer slow, as well.  I don't think the dictators were too bad on the account I was on (maybe 20% were horrible), but we did have our share of cherry-pickers that would leave only the bad ones when we were low on work. 

he owner is nice.  The office folks are nice.  QA can be a little crochety.  The thing that irritated me the most was all the formatting rules and how the rules constantly changed. Nitpicky stuff.  Also having to constantly clear your file cache and the Apex POS being constantly down.  Junk! 

If you quit, remember to update your Java & your computer will be normal again.

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apex = horrible
Worked on Apex, horrible..
As far as I know Transolutions is the only one that uses it. Worst platform I ever worked on. It is very difficult to get a good line count so you aren't the only one. Lots of other gliches with them also, quit after 2 weeks, making twice with another MTSO. Good luck!
Horrible, horrible, horrible place. Unlike the other poster
I actually worked there.   Sound quality is horrendous.  The account I had was the worst ESL I've ever had and I do 85% ESL so I have no problems doing ESL.   Frequent management turnover.   When I was doing QA the work was so bad that I pretty much had to redo every report.  I hear about how well they pay, but they don't pay that well and certainly not enough to compensate for all the other stuff. 
Worked there 2 years ago..horrible, horrible, horrible.
Would totally avoid them at all costs.
SoftScript is the worst - horrible accounts, horrible management, don't go there! nm
horrible, horrible contact person! Worst experience ever. SM
Turned it down because of the arrogance and attitude.

That was not long ago. Ads run every 2 - 3 months.
Horrible accounts, horrible sound quality, etc
The only time SoftScript would not be wonderful is if you aren't doing your job. They are an extremely professional company. Sounds like someone may not have lived up to their standards.
Horrible, horrible place. Lots in the archives.
Horrible company, horrible dictators, ESL
at its absolute worst, sound quality horrible.  The MTs I did QA for were horrendous.  They made up words, obviously didn't use a spellchecker, couldn't get the hang of something as simple as copying and pasting Preop diagnoses to postop diagnoses and would type same again and again.  QA manager would send out updates for new drugs, equipment and have things misspelled, frequently got e-mails that evidently were sent because someone wanted to feel important, absolutely no useful information, management problems, lots and lots of turnover, including management.    The CEO has no clue about transcription and is in it for the money.  After talking with him you feel like you need a shower. 
Horrible platform. Horrible communication.
Horrible people who say one thing and then when you do what they say, they get mad and act ugly.

Enough of a bone?
Apex is awful
I just quit working for a company that I otherwise loved because of Apex. It does EAT reports. Run away!!
Apex/Rad editor

Is 4 cpl reasonable pay for Rad Editor requiring 10 yrs exp?  Seems low to me.  Anybody know anything about Apex Radiology?

Transolutions Apex
Do you have high-speed DSL or cable? If so, I don't think you will have many problems. There are some bugs to work out, but they are constantly working on them and will have them figured out soon enough.

Numerous problems each and every day. Constantly calling support.
The Apex Transolutions uses
is a proprietary system developed in house.
Can anyone provide me with insight on how to make good line counts on this platform.   I have been working on this platform for more than 2 weeks and I can't get above 135 lines/hour as opposed to doing over 200 lines in my previous position.   If I can't get any better, I will be quitting.  Thanks for your input.
Used to be Apex or something. Bad program!!!!

It's still Apex and it still stinks sm
I'm hoping to leave there this week.  It is Apex and it really is the pits.  There is nothing MT friendly about it.  I also came to realize they only have 1 account so with that always running low there isn't much hope for making a living there.
Any info on Apex Radiology?
Are they a reliable company? Do have benefits, if so, what are the benefits?
I heard it was called APEX,
Apex is proprietary thought sm
How were you on it at another company?
..this if you currently work there? How is the Apex software to use? nm
Transolutions Apex platform

I was just wondering if any Transolutions people here use Apex?  My account is moving over next week, and I have heard only a little feedback here and there.  Any opinions from users of this platform would be appreciated.  Thanks!

Any Transolutions MTs who work on Apex?
Are there any current Transolutions MTs who work on their Apex system and can tell me what it's like?  Is it a good platform?  Can you be productive on it?  You can email me privately if you'd like.  Thanks very much.
I believe Apex is a proprietary software used only by

Transolutions.  Unless there is some other platform by the name of Apex 

Platform (apex) has problems SM
Hi there:
I have worked at Transolutions for almost 6 months. I wanted somewhere I could work for less than fulltime and get benefits.

The PTO is not bad at all (2 weeks of vacation a year, work half-day 3 of 6 holidays, other 3 are PTO, plus a week of sick leave and 1 personal time day.

The health and dental benefits for me are not quite as good. I live in a rather small city and if I ever needed to go the hospital I would have to travel 80 miles, same for in-plan dentist. If you live in a larger city you might have better coverage.

The company is small, around 180 transcriptionists. So you get lots of personal attention (customer support knows you by name). QA is not too bad. Management seems fine so far.

The real downside is their platform. Their new Internet based platform is called Apex. There are major performance issues, with it being impossible to transcribe while downloading (it freezes while downloading), freezing even when not downloading, just plain downtime from servers down and what not, disconnecting if there is any fluctuation in your internet service.

There are also several flaws in the program itself: Autocorrect glossary will not accept a 2 word abbreviation (i.e., doe snot to does not). You cannot add your autocorrect glossary from spell check. Spell check suggestions are usually useless. The program doesn't automatically spell check on download. Find & replace doesn't work at all. No change all option on spell checker. Slowing down or speeding up the sound drastically distorts voice. Work types are listed in no particular order (makes it fun to search through 40 different ones if you need to change). Physicians listed in database without their specialties. There is also no way to review past jobs, voice or text.
Is Apex the name of the hospital account that
you are assigned to?  It doesn't sound familiar to me.  They also must have 2 different QA teams because super nice as you describe doesn't come close to what I've experienced.  I'm glad your happy though. 
Anyone using the Apex software with Transolutions yet? Wondering
Apex platform leaves a lot to be desired
I couldn't make any lines on it.  Feel free to email me if you want more details.  They do seem to be nice people.
Be wary of their platform. If it's Apex, I'd run. No money to be made there.
I would do whole pages and only end up with like 30 lines. No thanks. I would have starved at that rate and it could be their line counting system too. They do it based on only black visible lines which obviously means no spaces. Good luck though. If I remember right, they send you the footpedal but it's been a while.
The platform used to be Apex. The worst thing I have EVER worked on.

I quit after a few days of struggling with that garbage. I made like $9 in two days LOL. I just remember typing a half hour only to get 30 lines and it was like over a full page of text. I'd say rip off...

I used Apex with another company and it was awful. I'd do a full page of transcription and it'
out to be like 30 lines. There is no way. I quit after 2 days. I felt like the reports were easy but I was not working all day for $6 an hour.
If it's Apex, steer clear. I was on it with another company. It eats reports. Too many screens. s
The spellchecker doesn't work and it was REALLY hard to get a decent line count with it. It's also not compatible with too many expanders.
Is Apex an internet word-based platform? Havent heard of it...
I can't believe how horrible this all is.
I never thought it was decent of MQ to prevent you from seeing your line count after each and every chart like all other programs and companies I've worked for. I guess this explains it! - it really makes me sick at heart to think they are that criminal, that they are deliberately cheating us. All those cheery notes from our supervisors - thanks a lot guys for helping the company pick our pockets and lower the standards for the entire industry. Before you know it every national will be doing the same thing and we will never be paid fairly by any of them! Whatever happened to fair labor practices anyway? Are all big businesses staffed with nothing but unpricipled dirty greedy backstabbing cheats?

Sorry for going off but man, thinking of all I've sacrificed over the years and the extra above-the-norm effort I've put in to keep my line counts high and accounts within TAT - and for what? To find this out is like a real sock in the kisser.

QA is horrible
They WILL nitpick you to death. I have over 20 years experience and got an 88 on my QA and it was COMMAS....some places they took them out, some they put in. There is ONE person who has final QA say and even the team leader I had would warn about how ridiculous it is. The QA varies from account to account as well. They say they go by AAMT but they don't. The old DOS platform sucks big time. You get 40 pounds of books to look through with hundreds of pages of doctors to go through. If you take the time to find something in the manual, you lose lines and you lose money. If you don't take the time to look and put a blank, they take of a percentage for that. There isn't even a way to look for a doctor when you are in the text typing!! The spellcheck leaves a lot to be desired.

Expect to be given 3 accounts at once and have to switch back and forth frequently between them and of course memorize all the QA differences between them. You will find that the QA booklet they give has gross errors in it, and even if you document the errors, such as a medication spelling, they say they "do it their way." Expect loads of ESLs and of course you get dinged for blanks for those as well, no matter how difficult the dictator is. I have never ever seen a company work so hard at taking money from you like they do. They swear they pay hourly...well good luck. Out of 8 people I knew from training, 7 quit.
Horrible, Horrible, Horrible
accounts, support, managment etc.
Horrible pay!!
They offered me 6 cpl for acute care and 7 cpl for clinic work!! Of course, I refused.
They were horrible, not there. S/l I'm as bad as they are.
horrible horrible
honestly, it was one of the most awful experiences of my career. Details aren't even needed .. just stay away. Mean supervisors, stupid old DOS and dial up work. Backstabbing and that's just the beginning. DON'T DO IT .. there are better companies out there.
Horrible ESL
So if you don't LOVE ESL, you might want to rethink. The company itself was a great one but the accounts were horrid.
a bit low?........that's horrible pay!
horrible horrible horrible!!!  Stay far far away!!!  Nasty management attitude!
That's horrible....
Wow...I was offered a job there a few months back, but I ended up turning them down for another company. Looks like I made the right decision! I also live about 2 hours away from where my family gets together every Thanksgiving, so there is no way I would work there if they are that inflexible with major holidays! That's awful!
They are right! it is HORRIBLE!
Even before I left last winter, the platform was having a lot of technical problems. I was constantly having the platform come up with random errors, freeze up, and it wouldn't save my report like it was supposed to. One time I lost a 5 page psych evaluation report and had to start from scratch. When I called tech support, they didn't give me the time of day and just said, Oh well, guess you'll just have to start over. I wouldn't recommend this company to my worst enemy! You will have zero job security! I'm glad I decided to get out when I did!
I worked for Cymed for a year, which was bought out by SPi a little over a year ago. SPi treats their MTs HORRIBLY! No, they do not pay for spaces, and they were always screwing up on my paychecks, and I was never able to get a hold of anyone, either by phone or e-mail, to correct them. The managers, from my experience, were by very, very rude and unhelpful, and the QA was very inconsistent. I finally quit back in February and went to another company, a smaller one that does not outsource at all, and I am sooooo much happier! SPI was one of the worst companies I have ever worked for. In fact, they were in jeopardy of losing many big hospital accounts right before I left due to poor quality and TAT issues, including the 2 accounts that I worked on, and I heard that a few months after I left, they did actually lose several accounts, heavily outsourced a lot of other accounts, and had a lot of lay offs of MTs and QA staff. This is one company that you should avoid like the plague!
Ugh! Horrible!
This is a Phillipine company. They are DEFINITELY a company to avoid. I used to work for CyMed, which was brought out by SPI a little over a year ago. As soon as SPI took over, tons of MTs left, including me. There is just way too much wrong with this company to list them all here. Check the archives.
It would take way too long to list all of the reasons why they are so horrible. I would run as fast as possible from this company!
Also, having IM on all day was horrible. I got nothing done. nm
Yep, a horrible day. Thank you!

I appreciate your note very much! I was having a horrible day. Life is so stressful and our industry so affected, we're all running stressed, scared of losing our jobs, and it's a horrible thing. Many have been taken advantage of and are fearful of that happening and guarded in employers. I understand all this. I am an MT and have been there. I lost two MTs last weekend, one because she was going through a divorce and another who had taken on more work than she could manage (3 accounts). People are human - it happens.  I didn't want to ask my gals who work the other weekends or weekdays to have to work more than they normally do because I don't want to burn them out.  I'm a small service - eight MTs. I try to run things without MTs dumping on one another, taking advantage, flaking out, watching out for their jobs being protected - because if quality or TAT fails, their jobs are in jeopardy and it's not fair to those busting their butts.  I've had some MTs who got fired because they flaked off or did poor work post negative comments and there's nothing I can do about that. They were upset and venting. I would be careful on the internet and I would check references. I got stung for $4K at Charter and it's horrible. I would talk with folks who work for them - not believe the ones they fired - to get a feel for them. I feel a commitment to protect the jobs of my gals and treat them well - if I let things deteriorate, I place them at risk, something I can't do. 

On the 45 day payment, yes, I get paid 30 days from time work's done. In the info I sent, I said that if this were a hardship, I could try to pay and absorb this to help during this first pay period.  After that it's every other week and it depends when someone starts but if they start at the beginning of a pay period, the wait could be that long. I want to be honest and upfront with folks. No surprises with your income. Most of the gals who work weekends have other jobs and this is supplemental - some it's a problem for - some it's not - just depends. I do what I can to help because I understand when you need to survive!


Lastly, yes I have an embroidery business. Because I've found the psych transcription to be heavy after 20 years, I like to maintain balance by doing happy creative things - quilting, sewing, crafting....I create machine embroidery designs & sell them online. I had to use that webspace because I don't have webspace for PsychTrans. 

I'm a small stable business. I don't advertise. All of my clients have been by referral and word of mouth. I prefer stable over alot of turnover...both in MTs and clients. Better for everyone.

So there you have it - who I am and what's what. I appreciate the hard work that all of you do, like me. We've been hit hard over the past decade and I know the sacrifice you're all taking. I wish you all every success!

Why would they? It's horrible here now SM
with more and more of our work being VR.  I'm glad I didn't say I only wanted to straight type because if I did, I'd probably have no work.