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I stayed 3 months and then bailed out. Ran out of work, lack of communication, etc. nm

Posted By: Been there on 2006-02-18
In Reply to: Etransplus current wanting to know if I am alone - etpmt


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I bailed after 6 months
I have never seen a company so short on communication.  When I was hired, it was done by email.  I received NO information about the account, what the account specifics were, nothing!  My only communication was with one of the QA people who sent me what information she had.  It took MONTHS to get my insurance benefits and I paid for them for months before I actually got the cards.  The payroll guy would never answer my questions until I went to the head of the company and still that didn't help.  I would send receipt requested asking about my insurance and nearly 3 months later got one back saying it had been returned unread.  He didn't submit my life insurance paperwork and 4 months later when I kept asking him about it, he said I had to resubmit, and because it wasn't turned in during the hiring process, I could only apply for the minimum.  One evening I received a particularly nasty email from a QA person saying I needed to go to school and listing all these mistakes that had been made the night previously, so I went through all the reports I had done and the reports weren't mine!  I told her and the head of QA that they were NOT my reports and I did not appreciate such a nasty email.  Never did hear back from the two of them, but the nice QA sent me an email saying they made a mistake and she wasn't sure why they sent that to me.  I just thought boy I'd hate to be the new person who got that one! They tell you nothing and assume you know it all.  I worked 7 days a week, never missed a day, yet somehow never got the bonuses they promised, nor did I get the sign-on bonus.  The only thing close to a bonus was the email saying they didn't meet their profit quota for the quarter so wouldn't be paying anything. I was particularly disgusted when they sent out the pics of all of them at some big banquet patting each other on the back yet we never got a single thanks.  Did you notice too it seems that it's all a family thing?  They hire account managers with NO transcription experience and then their spouses, cousins, etc.  I got tired of the emails from the account managers saying everybody needed to work harder so they would get more money that month (they get paid based on what we type).  Another little thing that finally put me over the edge was the assistant account manager would call me without fail 2 hours before my shift was to start and ask me if I would be able to get on and help out.  I worked nights so most of the time she would wake me up.  I told her time after time I would be on when my shift started, like always.  The last time she did that, I just quit and I'm so glad I did.  The accounts were great to work on, but the people really suck big time.  I love the company I'm with now!
I bailed four months ago for an sm
in-house job, and am I glad I did! The hospital where I am is local. I have two more months in-house and then I get to come home to work. Sounds like I got out just in time.
maybe - there was lack of work when I was there 4 months ago
Left 3 months ago for lack of work
and haven't looked back.  It is just the nature of the beast than when a network of accounts change to VR and MTs are doing more lpd now, there will be less work to spread around.  There were already problems with not having enough work, so I did not wait for the transition to VR  I had already moved down over the previous year from full time to part time because of lack of work.  Glad I made the move because I am also the sole breadwinner for my household and can't afford to go without work.
But overhire/lack of work for the past few months . . . nm
I have never seen such a lack of communication
within a company.  It would be easier on management and keep the MTs working if there were better communication and being able to put it in one place would be a win/win situation I would think.  I've learned to not hold my breath for things to happen though. 
lack of communication
is usually a good indication there is soemthing you do not want others to know. 
Lack of communication? sm
What, exactly, do you want them to communicate to you that they have not already? They have sent emails and posted newsletters with the latest developments and they are holding a teleconference to discuss those developments.

Did it ever occur to you that not every worker is privy to all the internal workings of a company, not just in medical transcription but in most brick and mortar companies as well? We have a job to do at Webmedx, and that job is to transcribe accurate medical reports in a timely manner.... Period! Our job is not to concern ourselves with the latest acquisitions, mergers, or other business/financial developments that may or may not occur. They have people who are paid to do that, so we should do what we are paid to do.

If Webmedx is that intolerable to you, you might consider changing something you are able to change as I suggested below, or if you cannot or will not do that, then perhaps it is time for you to find some place where you would be happier.
I stayed with them for less than 3 months.

Yes they are nice and yes they pay on time (they deduct $1 a week for your direct deposit)

There was never enough work.  Their system is clumsy compared to most, the bookkeeping/record keeping is awlful.  After having been off training and on full earnings for several weeks, they put me back on training wages because of a non-medical mistake.  They even did a QA rating on me and I had almost 99% but still lowered my pay across the board.  I was in absolute shock, gave notice and moved on.  I cannot work for a company that I cannot trust.   Good luck. 

Honestly, the lack of communication is nothing new but
there is usually work. It could be that they have not assigned a queue of worktypes for you if your still in training. I'm just guessing here. I think the most frustrating thing for me is the lack of response to emails. I don't care if I am asking if the sky is blue, I expect someone...anyone.... to answer me. I always attach copies to multiple team leaders hoping one or all of them will answer, and NOTHING.. I'm not sure what their problem was/is. I started on the MDI side and once they merged with Transcend communication went down the tubes. My suggestion is that you attempt to contact your lead and also put copies to all of the other team leads and hope someone will answer. I would even tell them your discouraged and rethinking your decision. Maybe, that will light a fire under them, but I would definitely question them about the work load. I rarely run out but then again I work on 3-4 different accounts so I can hop around when one runs out. Good luck. My days there are numbered.
major lack of communication, which is nice if you...sm
want to be left alone, but sometimes you need an answer to your question. Work load is like a roller coaster, up and down, which makes it hard to make line counts.
DTS - pay was low. ExText or their own software. Lack of communication
I was there last yr. Lack of communication and slow to respond QA
Last year PT was 600 lpd. Lack of communication & strong
Nice people, use ExText. Lack of communication with the higher ups and especially QA
Lack of communication, really dislike BeyondTxt and need to make more money. sm
I am just not making my bills, and I was before, so it is time to move on.
You'll regret it. Indian techs in India, late pay, lack of communication. nm
No, Paul, you are not. Left last year due to lack of work, but not lack of respect. It's a shame
I liked 'em a lot.
TransTech and low/no work for months and months _ don't think there are continous holidays LOL

This HORRIBLE low/no work situation has been going on at TT for almost a year now.  You can't convince me it is due to Memorial Day.  Are holidays now assigned in this world to being daily. 

That is an excuse these companies use in these no work situations, but it is due to their OVERHIRING.  Holidays just come on a daily basis, but LOW WORK/NO WORK is happening and has happened going on a year now at TransTech.  Always asking to flex into the middle of the night, EVERY weekend, etc. 

The TT mgmt checks are NEVER affected, tho, so they can continue to HIRE EVERY MT who gives them a call, and create a NO WORK situation for all of us.  The newbie MT's are cheering at first, but then realize that it hit them in the paycheck, too, and very soon it did!!!!!!!

Great people to work for, but I had to leave due to lack of work. Hopefully that has changed. SM
Most of us who do not live in California had to go IC. When I was there, they did not have statutory status, although they told me they did when they hired me. Their pay for VR is VERY low, not a living wage. Many of the folks in the office are ex-YOG and great to work for/with. Good luck.
Run out of work, no communication, pay

My company has been low on work for months and months..sm
Tired of getting the same ol' message that things will pick up.  I remember the days of bonuses, making money and being able to pay my bills!  I am also wondering what is going with these companies not having work.  Is everybody sending work overseas?
It may soon be the other way around. China has bailed
Unorganized, no communication, no work
for more comments regarding mdi-fl
TT needs to work on some communication issues before
Breitner - run out of work, no communication, pay

Plenty of work at TransHealth. As far as communication goes...sm
QA email is staffed round the clock and they are usually pretty quick to answer emails.   There is always someone to answer the phone at the help desk etc.  I've not run into any lack of communication.
There is a lot to be said for good communication and plenty of work.
Trust me. It could be worse and I should know. I have worked for some companies that I WISHED paid 10 cents a line and had poor communication and lack of work. You cannot go wrong it sounds with what your doing. I could only pray for that.
I work for Webmedx and the communication is poor. sm
The MT managers are okay about answering email. However, questions to upper management go unanswered--or even worse are answered with a defensive attitude that you shouldn't be asking questions. I'm suspicious of any individual or company that gets uncomfortable with questions.
Terrible to work for, bad communication, rude
I've started looking for a new job - never enough work -I bet it is going to the new center in India.
Lack of work
Anyone out of work at FutureNet?
There is ALWAYS lack fo work there...
Then MANDATORY OVERTIME when there is work.
The lack of work got you too huh? nm
No lack of work!!!!
If you are running out of work, then you need to discuss your work types with your Account Lead/Supervisor. Sometimes there is a lack of work in the morngings 6 a.m. to noon Eastern time, but there is always work available on the second shift and third shifts. If you want to work, there is work. If you are scheduled to work that day and nothing down loads, leave your Word Client up, and the jobs will download as they are available. Be flexible on your hours, try some different work types, ask for an additional backup account. There is work if you want it. I have never been completely without work for an entire day and it is rare that I do not make line counts. NO, I AM NOT MANAGEMENT, I AM AN MT THE SAME AS YOU ARE.
No lack of work with me either sm
and I work days on that nightmare account that everyone hates.  Come work with me! I'll gladly share!  No complaining here.   
lack of work
I am not getting enough work and need a second job.  Some of you work for more than one company.  How do you coordinate your hours between two or more companies when you don't know what hours you are going to be out of work on your primary job?
lack of work
Thanks for the suggestions.  When I started this job there was plenty of work.  My mold is that there is not enough work now, but knowing that when I change, my line count and income will plunge until I get up to speed.  That's my hesitance of leaving.  Don't want to get hungry.  When we trained for transcription, nobody mentioned that aspect.  I've noticed by the threads I read that a lot of you generally switch jobs until you find accounts you can make money on. 
Lack of work

Okay, OSi -- I don't normally bash a company publicly, but you've pushed me to my limit.  I am tired of having no work, or very little, with no explanation whatsoever from the powers that be.  A little honesty would go a long way.  You do realize that your employees are depending on their jobs for an actual paycheck -- they don't just work for the heck of it, right?! 

What happened to a company owned by former MTs who understand us?!  Where are you guys now, and how would you feel if you were in our situation?  When your offshoring practices come back to bite you in the rear (and they will), just remember that you made your bed and you are the ones who will have to lie in it! 

lack of work
If that is the case then I will not be there long. I only give a company a week as far as keeping me busy and I mean during the day, not midnight!! During holidays I have always had work as well. On interviews a couple of times and also on reading the posts here people mention that it is normal in this business to have slow periods and not to expect as much work during those times. Say what?? I am not talking about an employer only saying this but the MTs as well and they accept it and go without work!! I am not saying the hospital dictations donít fluctuate because they do but if a company is managed properly, a company who cares about their MTs will for one not over hire and secondly for holidays they will have the right amount of people slotted for vacation in order for the people who are left working to be kept busy. I mean it is never a perfect science in this business, thatís impossible, but a company should operate in a way that is organized with the MT in mind instead of feast or famine!! Also if TOT is running behind then itís bonus time!! Wouldnít that be more cost effective anyway?? I guess not for the companies that are ran that way. Wouldnít you want your MTs to be happy so the turnover is low or instead do you look at us as expendable? I donít know about these big MTSOs these days. What it boils down to is I do not have the patience or time for companies that will not allow me to make a good living because that immediately tells me that they do not care about their MTs. I know usually in just a few days whether I want to stay or not. There are other reasons I will not stay as well, the usual complaints such as a bad platform, horrible account, being unorganized, etc.

It sounds like maybe that is how MDI operates or maybe they lost an account or two. Well that couldnít be the case if they just hired me along with the other gal who posted before me and obviously there are others. That tells me that possibly some accounts are overstaffed and others arenít so I will mention to her tomorrow that I need an account that is understaffed.

The problem right now is I am stuck because of the health insurance issue. I had to take the job because I was on Cobra at the time and ever since my line counts have dropped. I had never experienced what other MTs were complaining about with their experiences. Well now I know!! Where I work now I use ExText which I love and the account is good. It is their line counting methods that have made my line counts drop. I know how many lines I do an hour which range 325-375 on every account I have ever done for different companies yet I cannot achieve that here so I know darn well I am being scammed especially considering I have already used this platform before and made my 350+ lines so it is blatantly obvious.

So because of that I am not only going to be PT for MDI, or whoever it ends up being, but I am also looking for another employee position so I can get out of here. I see some people on the posts say they love working at this company and knock the ones who say negative remarks for different reasons but also about the line counts. I just don't get how they could love it there when I have a good account and platform and there are some nasty accounts there, so why am I struggling and they arenít? Maybe it is not that I am struggling but that they have never done more than 1200 lines in 8 hours and are happy and used to that so it works for them. I am assuming but that is all I can come up with.

That is why I have been so frustrated in the past 2 years finding a good company to work for. I think it is because I am wasting my time putting resumes out to these larger companies. I need to work for small to mid-sized companies again but I need insurance. I do know that some have insurance but it is a rip-off. My husbandís is too expensive too. Well enough complaining. I refuse to give up and settle though!! Off to bed for yet another low production day.

No lack of work here...
I guess the choices some of us make are better than others.  And, no, I do not work for a national.  Maybe I will have to some day, and believe me when that day comes, I won't wait until I can't feed my kids to try and find that job.  I'll be looking as soon as I think I'm in trouble, and I won't be posting on here for a pity party either. 
Lack of work
I also checked with supervisor about my account possibly being in Chartnet to explain the lack of work and was told when my account moves over then I move over, so this obviously is not the case. I don't know what is going on, but this is very unusual except around holidays.
Lack of work
I also checked with supervisor about my account possibly being in Chartnet to explain the lack of work and was told when my account moves over then I move over, so this obviously is not the case. I don't know what is going on, but this is very unusual except around holidays. This week is also the beginning of the new bimonthly pay, the same day as the lack of work started. Coincidence?
Lack of work
Sigh.....I'm another MedScribe MT who has not been able to get my lines this week.  I have never had this problem before.
Lack of work @ MDI
I've really tried to be patient and understanding but lately I'm rightly pi$$ed off.  Why do the secondaries get to take work from my primary??    I always hesitated and didn't take work from my secondary accounts so as to not take work from the MTs who had that as a primary.  Yesterday and now I have NO WORK.  I was told yesterday, *oh, I guess the secondaries did the work* when I asked why I didn't have any jobs.  Guess I'll have to look for a filler job ASAP. 
lack of work @MDI
Is this the same company as MD-IT???
Sten-Tel runs out of work constantly and bad communication there. nm
Amherst and lack of work

How do you deal with it?? You try to get someone at the office to listen to you and then you start the endless list of 5 or 6 accounts that you bounce around it, trying to meet your line quota in fear that they may take away your insurance and now that the MT's from yet another office closing have been transferred there, I somehow do not know if this will even end. If MT's are out of work, why does the hiring continue?????? Or as someone has said, are they trying to get rid of the higher paid MT's, afterall MQ did say in their SEC report that they expected thier revenue to continue to decline with the loss of accounts and with new accounts coming in at a lower rate due to competition. One of the MT's that was transferred with me to Amherst, actually we have been transferred twice since the closing of our office, has started to do some ASR and was wondering if her pay scale was going to change. Her supervisor made a comment, "I don't think your rate will change, I will let you now" , has anyone had their rate change since doing ASR?????


Does anyone know how many offices MQ had 2 years ago and how many they have now?? Just curious as this was one of the things mentioned in the SEC filing ---about more offices closing--are they going for the Big Four--I was surprised to see that the Atlanta office was closing as I always thought that was one of the Big Four 

Heartland - Lack of Work
Just wanted to share my frustration with HIS and the lack of work! Any other HIS MTs having the same issue? I can't seem to make any money!!!
She probably means the lack of work.

Always had a ton of work to make up, but never had any work to make it up with...always got e-mails telling me everything looked good, BUT I needed to get my line counts...it was literally impossible for me on my account and my supervisor never got in touch with me when I e-mailed multiple times about getting other accounts. Got multiple e-mails about how good I was doing and just regular company e-mails daily, but never anything about another account. I got frustrated with never going over $300 every two weeks working 25 hours a week.

Other than that everything was great about the company.  No complaints other than that. Would still be there if that wasn't the case.

Bumped to MT due to lack of work!!
I used to be an Editor for Sten-Tel, but due to lack of work that needs editing, I have now been bumped down to an MT making very little compared to what I had been....SO LAME!!!!