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Serving Over 20,000 US Medical Transcriptionists

Poor company communication I would say.

Posted By: . on 2009-05-31
In Reply to: Before you post something like this, you should make sure you know the facts. sm - KSMT2

I think it is best to avoid gossips/fears is to keep all abreast of company doings on. What can it hurt, sure hurts when there is misinformation (from fear factors)

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Worst job I ever had. Poor communication,
Horrible platform. After 24 years in this business, I knew they were not a good fit for me.
Why is communication at Spheris so poor? sm
Are managers threatened with beheadings or something?  The secrecy is unreal.  What is going on there?  Is it for sale or something?  I know I won't get any answers.  It is the most bizarre place I have ever worked.
Very poor communication and rude when you do hear from them!
I work for Webmedx and the communication is poor. sm
The MT managers are okay about answering email. However, questions to upper management go unanswered--or even worse are answered with a defensive attitude that you shouldn't be asking questions. I'm suspicious of any individual or company that gets uncomfortable with questions.
TTS has poor communication and you can't trust anything that goes on there. I'd look elsewher
Overstaffed and poor team leaders and communication.
Newbie bud was told 1200 lpd, THEIR computer, low pay. Poor communication from the start. nm
They are a very poor company - NM
Poor excuse for a company

I am the husband of an IC who has worked for D & L for years and of course I have seen the insufficient funds checks, multiple banks and seen my wife go through tremendous stress listening to the lies from the Marino's.  My wife is a trusting soul and I begged her to quit but she likes to give people the benefit of the doubt but lets face it when something smells, it usually rotten.  To you younger generation of individuals who are thinking of working for the Marino's (John or Donna) who most likely will start another company under another incorporated company be aware of who owns the company.  I have seen my wife work all day and night go to bed a three in the morning and get back up at eight and start all over again for a company who could care less about her.

A company that writes checks, knowing that there is not enough funds to cover these checks is guilty of fraud.  The new one now is sending out a check to an IC with no signature.  I can understand someone accidentally not signing a check but when you had a insufficient funds check two weeks prior which was made good a week later, and now a check with no signature then this is no accident.  Due to the insufficient funds check and slow pays from D & L I never counted my wifes checks in our budget since you could not depend on D & L to pay.  I feel sorry for those who have to buy groceries and pay the mortgages working for D & L

typos are one thing (inadvertent), but poor grammar is a poor reflection and demonstrates lack..
of knowledge. In this profession, if you lack proper grammar knowledge, you should expect to receive comments from those MTs who take pride in producing top quality work. Just my opinion, but I think it is quite embarrassing to see inproper use of the english command from those who profess to be MTs. There's a difference between typing a message here and having a slip of the finger and just not knowing proper word forms and spelling. I see grammer quite often, dependible etc. I truly do no believe these are simple typos, sorry.
Would like to know if others experience poor feedback from their company when you need them.

Just simple easy to answer questions are e-mailed.  Never get a response.  This is so aggravating.  But when they need you to do extra work because of the backlog, the e-mails are coming back to back.  Are there any companies out there that treat you as if you are more than just a number.  I am fed up with eTransPlus.

I sure agree with you about the lousy communication. It seemed to be a company wide
FN is a good company. Work volume much too low. SR pay very poor.
Precyse is basically a good company that has a serious problem with communication. nm
Of course you mean No communication.
Poor me?? Really now!
I have seen only one post that you could possibly misconstrue as a "poor me" attitude, and that was from a very close friend of mine who lost her home to a hurricane. She wanted me to go to work for OSi because she thought they had been very considerate of her circumstances (plus she wanted the referral bonus). I will say right now that she is THE strongest woman I know. She does not kiss butt at work or here on this board. She told the truth about her experience with the company. She has not said a word about anything other than OSi's support. She has never met any of the managers and does not participate in garbage gossip of any type on either "side." Does she gush over OSi all the time? No, absolutely not, but she voices her concerns and opinions with them, not on a public board, particularly in order to humiliate another person. I am highly offended that she has been attacked without cause. I used to work with her at a local hospital, and she is a joy to be around and doesn't go around with a hang dog "poor me" demeanor. There is never a dull moment because you never know what she is going to say next. "Poor me" - you don't even know who or what you are talking about. It is time to write something productive on this board instead of jamming it with bulls**t.
Don't do it! Bad communication there.

Bad platform and bad pay.

Yes, they do, but very poor IT
Ha-Some would beg to differ.  Was told we were going to get  ShortHand page to help new employees create shorthand dictionaries as this was new to us, haven't gotten, told we were going to be reimbursed for Shorthand, haven't seen that either and this came from the top, not a lead.
Some poor MT will take it though.
That's pretty bad.
LOL!!! Poor pud! ....nm
TT pay and communication
About the pay issue I don't float checks or set up electronic transactions because, who knows the bank computer system could crash in the interim. When I SEE it I pay bills. Anyway it's due on Monday so I don't count on it before then.

About the communication, I don't see why they need to communicate anything about this, they already informed us they were taking it in house, they did not say they were changing the pay date, so what's the big deal about this anyway? It has to be up to the bank because they pay everybody at the same time, but it hits people's banks at different times, anywhere from Friday to Monday so it HAS to be the bank reponsible for tht.

About the communication they answer only the emails they want to answer and ignore the rest which is about 75% of them. I don't email them much and I also don't get an answer much.

Still Transtech is the best company I have ever worked for.
Poor pay

I got paid per line during QA but had to submit 10 reports at a time for review and then had to wait around for approval of each set before I was allowed to type again.  Sometimes I was idle for 1 to 1-1/2 hours after each set waiting for the go ahead.  Needless to say, I lost a lot of money that way. 

Not OP either. Just another poor

sap who hired on.  I think the statement is correct in that they only do overflow work, too. The account I was on was behind on discharge summaries for 15 days. 



Case in point - when some of us were told we were going to start doing VR (at a lower pay rate) I think many if not most of us got jittery and nervous. Some were on here wondering if they should look for another job. Then we got a conference call in which the owner talked to us about what was going on, why we were starting this VR, the cost breakdown, her concerns but also hopes for it, heard experiences of those who had tried it, and I think most of us felt a lot better after that call. The owner didn't say she was excited about the new VR or promise that we'd all love it or make a ton of money on it. She was honest about her concerns about it and about why we were doing it and that's what we really needed to hear to steady us - honest communication about the situation.
It's too bad that you have had such a poor experience - sm

I have never worked for another national so I have had nothing to compare Transcend to but I am happy with my choice and I am not a newbie.

The size of the company is comfortable and the people I work with are great. If I were truly being a cheerleader for the company, I would post my name too.  I'm not trying to recruit anyone. I just stated my own personal opinion based on my experience and was curious to know how you came to yours since you posted it.

I just don't understand why the negative posters have to be so nasty.  If I was unhappy with a company, I would say why but not bash.  That's not my style and I think its playing dirty.

Have I always been happy with them?  No.  There have been times when I wanted to just give it up but I didn't. I saw it through and have been glad I did every time.

It's my fit though.  It obviously wasn't a good fit for you and that's fine too. 


Definitely the worst at communication!!
If you have problems, oh well.. If you have a complaint, oh well... If you check is always penalized, oh well... If you have realized that the line counts NEVER add up with ANY program, oh well.. Now, you get the idea.  They could care less. There is a reason why people from other countries should not run an American business. They have no idea what your saying or care and you cannot get through to them in PLAIN ENGLISH because they do not understand that language. They only understand "PENALIZE" that is their favorite word. I am sorry but I had to vent.
Communication and concern
poor management
I think someone should write a letter to the corporate office, they really have bad management at MQ, all over the board!
True ... I got more communication from them
than I ever DREAMED of getting at MQ, and I loved it. What is the most difficult for me is that I trained on two hospitals of a very large account, and loved them, but then I was transferred to another hospital within that same account, and it is much harder. Not the worktypes, etc. - the docs are harder. But, some days are good, some are bad. Other than the account particulars, I have no other complaints with Transcend. They've been very good to me, and I like the platform, communication, TIMELINESS OF GETING PAID (they're REAL on top of that - my check actually arrives a couple days before payday). And, at least for right now, they have a lot of work - no worries about running out, at least not in the immediate future.
Don't go there. Bad communication, bad pay, India. nm
They offshore, they lie to you, very poor
communication, some very difficult acounts, and pay is so-so. 
No communication -> MTs wander off (sm)
when work volume dips.
Poor dictations
Many companies seem to be going to voice recognition. The only reports they have to send to us, then, are the poor dictators, the ESL's, etc. Time for a new career.
All I want is better communication and more feedfback..sm
I never get feedback yet I got a message from the boss asking me to stop making the same mistakes.  How do I know what mistakes I am making if I'm not told.  That's all I ask. 
My experience was poor
No one should take anonymous comments without a huge grain of salt, but this board is great for getting general feeling for a company... Biggest red flag for me is late payment and/or some of the chronic management problems some of the larger services seem to have.

It's a reference tool, no more and no less.

Your poor grammar
You are not using proper sentence rules by using a lower case letter to begin a sentence. I truly do not believe you have a simple typo, sorry.
They pay higher than most and their communication
I though they were very professional and the Beyond TXT platform was not half-bad.  They treat you like a person and not someone from far, far away.  LOL  - They have my vote as well!     
not surprised about the poor
communication and the jumping the gun. I think someone there likes to blame all the unreliable transcriptionists for the problem rather than taking responsibility for poor pay and poor management.
It is usually the ones with poor quality most likely.
I have never seen such a lack of communication
within a company.  It would be easier on management and keep the MTs working if there were better communication and being able to put it in one place would be a win/win situation I would think.  I've learned to not hold my breath for things to happen though. 
No but they can be blamed for bad communication
They knew today that the checks would not be pending in the bank as usual. They knew 2 weeks ago this payperid would go in house. Wouldn't a little e mail stating that the payday will not be as usual since things are in house now? At least common courtesy to those people who do not expect things to be different than every week for a year or more?
Yes, I agree they need to have better communication on almost everything.
lack of communication
is usually a good indication there is soemthing you do not want others to know. 
poor and struggling
I feel for you; I am right there with you. BTW, my name, Fatcat, has to do with the fact that I am fat, not an allusion to being rich, ha ha. We live mostly on lentils and rice, sometimes hamburger once in a while if it is on sale. Please do not feel that you are alone. There are many of us in this same boat. I recently took on a second job just to be sure I always had work to support my family. God bless you. Hang in there.
Lack of communication? sm
What, exactly, do you want them to communicate to you that they have not already? They have sent emails and posted newsletters with the latest developments and they are holding a teleconference to discuss those developments.

Did it ever occur to you that not every worker is privy to all the internal workings of a company, not just in medical transcription but in most brick and mortar companies as well? We have a job to do at Webmedx, and that job is to transcribe accurate medical reports in a timely manner.... Period! Our job is not to concern ourselves with the latest acquisitions, mergers, or other business/financial developments that may or may not occur. They have people who are paid to do that, so we should do what we are paid to do.

If Webmedx is that intolerable to you, you might consider changing something you are able to change as I suggested below, or if you cannot or will not do that, then perhaps it is time for you to find some place where you would be happier.
The only problem I have with TT is communication (sm)

It seems like my email messages don't get through sometimes, but they are always quick to try and fix it. I even had support look into it. It turns out that management gets so loaded down with emails during the day that they can miss a few.

The only other problem I have is the ones that don't work their schedule during the week and then go whole hog on the weekend, leaving low work for Mondays. That irks me to no end (not the low work, the MTs).  They should work their schedule.  It throws everything off when they don't. 

I've been there for 2 years and am still happy. Work is low once in a while, especially around the holidays and Monday as above, but it always picks up after about 3 hours. I do enjoy the break and always make up my lines and time when necessary. I try to do it during the week, but sometimes must do it on the weekend.


Poor thing

Poor MT!  Must be hard to be the lone TTD employee with no MT friends. 

Get used to it. Communication has always been an issue. Also....
be forewarned that one of the bigwig frequents this board. Not that you care, but they will figure out who is saying what. Overall, when I worked there, I liked it but hated the communication issue.
The only communication I need is the paycheck. The

Had poor experience also
I just remember a lot of 'tude' and not the professional kind ;) A lot of changes with regard to supervisor/lead ... would not recommend but to be fair - that was then! don't know if they have improved.