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Sound quality horrible, the worst ESL dictators

Posted By: well on 2007-02-02
In Reply to: SoftScript - current info? - mt47

I ever heard and I do probably 80% ESLs, poor management, poor support, pay sometimes late.  I can honestly say I wouldn't refer my worst enemy to them. 

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Softscript! Horrible sound quality, awful dictators, bad management, and late paychecks...nm
Horrible accounts, horrible sound quality, etc
The only time SoftScript would not be wonderful is if you aren't doing your job. They are an extremely professional company. Sounds like someone may not have lived up to their standards.
Worst company out there. Horrible sound
quality, horrible ESLs, system not user friendly, loopy QA.   I would not recommend them to my worst enemy. 
Post from 2 yrs ago said very bad sound quality, low pay, & very difficult dictators. nm
Your/re lucky. I have 100% ESL, the worst sound quality I have ever
heard in my life, and the BeyondTxt is horrible. Hope the programmers never put that they worked on it on their resume or they will never get another job. I am quitting without notice because I only get about 50 lines an hour on a good day.
Horrendous dictators, poor sound quality, system
not user friendly, management issues, pay not on time, many complaints over line counting.  MTs who have asked for and no heeded advice have come back to apologize because everything that has been said repeatedly was true. 
DSG2 accounts are awful..dictators and sound quality.

horrible sound quality.....
and they tried to blame it on my equipment!  Also agree with lack of communication and horrible ESLs.  I'd look elsewhere if I were you.
Years ago, sound quality was HORRIBLE...sm
still in contact with a few MT friends there and nothing has changed.  I wonder why they always had such poor, muffled sound quality? 
Let's see...lousy sound quality, dictators with no skill, unavailable QA, running out of work.nm
It was archaic before it was even written. Sound quality is horrible,
all static and scratches.  Full of glitches.  System is alway broken down.  It is definitely not streamlined and was probably written for 1990 era transcription.  Line counts are bad, you do not get paid for anything in templates.  It is typical of what Transcend will shove down your throat and try to convince you is wonderful, just like they think 4 cpl for editing that garbage is a big deal. 
When I worked there sound quality was horrible and no one ever answered my emails..sm
Really the only good thing I have to say about them is their platform was great - DocQscribe.  I had no problem getting good lines.  But managment was rude, sound quality was awful on all 3 accounts I worked on, and they don't answer emails.
Yes, I agree. The sound quality with VoiceWave Player is really bad. Worst I've ever heard.
Yeah, but the sound quality is horrible on all accounts. Good luck with that!
SoftScript is the worst - horrible accounts, horrible management, don't go there! nm
horrible, horrible contact person! Worst experience ever. SM
Turned it down because of the arrogance and attitude.

That was not long ago. Ads run every 2 - 3 months.
Horrible company, horrible dictators, ESL
at its absolute worst, sound quality horrible.  The MTs I did QA for were horrendous.  They made up words, obviously didn't use a spellchecker, couldn't get the hang of something as simple as copying and pasting Preop diagnoses to postop diagnoses and would type same again and again.  QA manager would send out updates for new drugs, equipment and have things misspelled, frequently got e-mails that evidently were sent because someone wanted to feel important, absolutely no useful information, management problems, lots and lots of turnover, including management.    The CEO has no clue about transcription and is in it for the money.  After talking with him you feel like you need a shower. 
They offshore, sound quality not great, quality
of work coming back from India is bad and they don't pay enough for editing it. 
Everything about SS is atrocious. Worst dictators
I've ever had and sound quality to match. 
Dictaphone with the worst dictators
No way. Worst dictators I ever heard and QA very very RUDE! SM
Condescending e-mails from QA, but as I said, the bottom of the fish pond dictators.   Stinko!
Are you crazy? Worst dictators I've ever had...SM
I've been an MT forever and worked for several nationals on a lot of terrible accounts but FN is the worst dictation I have ever done. Office staff is terrific, pay is fair but I hate the dictators and am actively looking for a new job now that 2006 is here.
Are you sure the sound quality was the platform and not your sound card? Also, I don't know of ma

services that pay "down time" if the platform is inoperational.  ALL software has its share of problems.  It's the nature of the business.  When you were hired, did you sign a contract accepting the terms regarding PTO?  If so, what could you possibly complain about since you did, afterall, sign the agreement?  Did you have a good relationship with your QA Editor/Team Leader that you could ask questions about account specifics?

My understanding of the VR is that it has been in development for a number of years not to be released until the fine tuning was complete.  It would seem to me, and I am in no way affiliated with Transcend, that provided that VR is good then earning a line rate as an Editor would be beneficial, if that's how Transcend is planning to compensate.

All in all, I would say that if anyone is interested in working for Transcend or any service for that matter, make sure to ask the services Recruiter specific questions.  If what you're hearing sounds good and makes sense, go for it.  If what your'e hearing is not all that you thought it would be, move on.  However, you MUST take what you read on forums boards with a grain of salt.  While some posts regarding various services may be legitimate, others may not be.

Good Luck!

MT Manners

Horrible company. Bad dictators,

platform has got to be the worst thing out there.  They are run by a bunch of people who don't know what they are doing.  They all tell you to do something different when it comes to the account specs.  Impossible to make any money there. 

Fellow MDI'ers, is it just me or do the worst dictators seem to be on on evenings and holidays?
I don't mind a mix. We, of course, all have to take the good with the bad, but when I'm getting almost exclusively terrible dictators for working these kinds of hours without an incentive pay and am taking an excessive number of hours just to make a decent line count, then something is wrong.  I know I have a responsibility to the patient, to the facility, and to MDI to put out a quality document in a timely manner, but I also have a responsibility to my own financial health to be able to meet my own obligations.  This is getting to be a ridiculous situation.  I don't remember this account having such a concentration of challenging dictators as this. Sorry to vent like this, but this is really getting to me today. Life is just passing me by as I sit at this computer making little to no money, and I'm finally tired of it.
Two years ago I was offered .075 cpl. Horrible dictators!
The ESL dictators are horrible. Management is very mean and nasty when things
are not going perfectly. Stay away.
How do the accounts seem. Decent sound and dictators do you think. nm
Sound quality
The sound is great. That has been resolved and it was not the system but the phone lines from the facilities. No need for technical support, but I have never had any problems reaching someone and had an immediate response.
Sound quality
I was wondering about the sound quality.  Have you found it to be pretty good?  TIA!
Sound quality
Never had a problem either. Everybody perceives things differently. Best thing to do is check them out for yourself.
DSG sound quality
Is anyone else getting tired of the horrible sound quality with this company???  If it's not some nightmare ESL dictator, then it's a doc with the microphone pushed up to his lips so hard that it's nothing but static or slurring his words so badly that it sounds like he's half drunk!!!  Aggghhh!!!  Just had to vent. 
sound quality
I'll bet you are using Transcriptionist headphones. Lousy sound quality always. Got myself some cheap stero headphones from Big Lots and only have to change to my Aiwa sound cancelling headphones on rare occasions. The worst cheap stereo headphones are better quality than anything that goes in your ears, stethoscope headphones are the very worst.
DSG sound quality . . .
I always thought the same thing when I worked there years back, but management made me feel like it was all me . . . that it was impossible to have a difference from account to account or day to day. Sounds like same thing, different day.
Low work volumes, horrible sound

What is going on with Transcend?

I am about to leave also and I never thought I'd see myself type that!


P.S. - Sound Quality Sucks!!
I, too, found that the quality of their sound files were awful!! and that's being nice!!  They all sound like they are talking with the phone down their shirt, in their mouth, etc., and that's every account!!  I don't know what kind of filters, if they use any, that they use, but they need better sound quality to get quality reports!!
Yes, the sound quality is definitely the platform.

Over the past few months they have had post after post on their own company board regarding the bad sound quality and all the problems the VR software has been having.  They rolled out this platform WAY before it was ready and expect the MLSs to just deal with the problems while they "work" on them.  These same problems have been going on for months.  So yes, while we agreed to terms on PTO, we only earn so much PTO per pay period, which is not even close to the amount of time lost due to the technical problems.  It is one thing to accept employment and realize that the company doesn't pay for downtime, but any reasonable person would assume that the downtime would be short-lived.  Not months and months as this has been.

The sound quality issue...

There is one account that the voice is uploaded from another system and it's only the voice files dictated on 2 specific ports there, not all of their dictation.  The company is working to get the problem resolved with the client presently.  I'm holding out because overall I don't think the company is bad. 

Transcendite MT

some of the sound quality is horrific -
However, I truly believe that is due to the way the dictators are using their handhelds since many feel the need to scream into the receiver and distort the sound or speak just above a whisper, so that you cannot type and hear them at the same time (beware of the ones who alternately scream and whisper!) I have been on this platform for years, so I know it is not a platform issue - it is a dictator issue that they refuse to address. Other than that the company seems okay.
The sound quality is terrible with FC. nm
yes, sound quality is excellent. nm
How is the sound quality at WebMedX? nm
Wonderful sound quality
Obviously, others have passed so it must have just been me, sound quality, I am not sure.
I went over and over it but I just did not hear what they docked me for. Maybe, I am going deaf. Please give it a try and let me know how it turns out. It really could be that I just stunk. I was schocked though. I thought I did well.
Transcend sound quality
Do any of you who work at Transcend feel that the audio quality of their dictations sucks?  I work for another company who uses Editscript and their dictation is soooo much clearer that I have no problems hearing the docs.  With Transcend, their audio is so grainy and muffled.  I am having the hardest time hearing what the dictators are saying. 
The sound quality wasn't so bad
I wasn't able to use my foot pedal, but it does allow you to pause, back up and restart, but with the mouse.

There were a couple of dictations where the dictator mumbled, and I just put a blank, figuring they were checking to see if I would flag or guess.

I have always plugged my headset into speakers with volume adjustment. I can never get decent sound quality with just plugging into the computer, no matter what the software is. That has been my experience.

sound quality with lanier?
I've only done internet accounts with mdi but have been told by a couple of other MDI-MTs that their experience with Lanier accounts wasn't so great, mostly because their sound quality was very poor with the machines, some of which are rather old. Do you ever have that problem?
Sound quality and now, no work
I just love it when I get up early to work my required sch'd hours and see 0 reports on all my accounts. The DQS system had horrible sound quality even when I worked at MedQuist, so I don't believe it's much to do with any given company but more due to the platform of choice.
Ok, what I see are the same IP ranges for some of these posts where sound quality is
concerned.  The same poster claimed that the services VR was released too soon, yet another poster says they are making good money.  Someone isn't being fair and it's the person posting the same thing more than once. 
Gotta butt in here! Yes, the sound quality
is poor and it is the platform. I too left Transcend with the sound one issue.

I work as an IC also and the sound was excellent on my other accounts. So, it was not the sound card.

You have no affiliation with this company, so why would you even comment. The experiences of these MTs is real. I know, I've been there.

Also, what you are recruited for is not always what you get - been down that road with them also.

Very bad experience with that company and will never go back, ever!
I believe First Choice and JLG, but Voicewave sound quality is not so hot.