I had the same experience. Horrible account, nonexistent communication. What's wrong with these
Posted By: MTSOs when they ignore MTs?? nm on 2006-01-14
In Reply to: Precyse - lowprofile
nm
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- Precyse - curious
- Precyse - lowprofile
- I had the same experience. Horrible account, nonexistent communication. What's wrong with these - MTSOs when they ignore MTs?? nm
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Horrible platform. Horrible communication.
Horrible people who say one thing and then when you do what they say, they get mad and act ugly.
Enough of a bone?
This was a year ago but horrible communication...sm
Pay via snail mail, not on time, hardly any training and consequently no QA response until too late. Horrible, horrible communication. Maybe things have changed but doubt it.
MDI/Transcend has horrible communication especially from
the payroll and HR depts.
horrible, horrible contact person! Worst experience ever. SM
Turned it down because of the arrogance and attitude.
That was not long ago. Ads run every 2 - 3 months.
I have the opposite experience.. I have a lot of communication
I don't feel like a number there, I really feel like a part of the family.
You are wrong about the account. KS dumped the account for several reasons. sm
It happened quickly and was unexpected but it was really for the best. Keystrokes does not string people along or lie to you. After being with MQ for too long, I am happy there, although it is not for everyone.
I really would give them a call as the other poster suggested. That whole situation was a nightmare for everyone including management but the account pulled a fast one on them.
I have the facts on this because I have a good friend at the hospital and what she told me matched what my manager did.
I know that they are trying to give more when so many companies are giving less and taking away more.
I'm considering TRS now. What was your horrible experience?
n.m.
My experience with them was horrible, too.
I was also told the same thing by the rude woman. If you don't like it, quit. We only want people here who meet our needs. We need weekend editors for the offshored work and people to work the night shift AFTER I was hired to work days. Merit sucks, too. I'm so glad I got out of there and found my new company.
8 cpl as an IC is horrible for any MT with experience.
That's equivalent to about 6 cpl as an employee with benes. No thanks!
Yes, they got an MQ account, a horrible one. nm
Someone still has to do that horrible account
though.
My recent experience with them was horrible.
There are a couple of MW cheerleaders here who bash me every time, but there are far better companies out there. They offshore. The sound quality and ESLs suck, for lack of a better word. I got ZERO QA feedback. They send out tons of emails and documents that don't even apply to everyone. They were completely rude and unhelpful to me.
Had a horrible experience with this company and could not with a
clear conscious recommend them. Check archives or scroll back to November for details.
Horrible experience at Meridian
What you have heard about the owner is all true. She is nice as pie one minute and then evil the next. The QA process is horrible. You have routed work and will not have it when you need it. I have to say the system was okay but that is it. Oh, if you do not send your time sheet in on time or you do and they say you didn't, expect not to get paid. Run!!!!
Most horrible experience in my life! nm
nm
MDI-FL Radiology Meditech account is HORRIBLE. Try a different sm
company that specializes in Radiology like Keystrokes or Execuscribe.
Same experience...awesome to work for, horrible platform..sm
I've been an MT for close to 20 years and am most productive on ER accounts where I can create my own templates and Expanders out the ying yang. After 2 months and the worst line counts of my entire career, I had to move on. I do want to point out that PM does have some of the nicest, most helpful staff I've ever worked for! The platform is the ONLY reason I left.
These are cardiac procedure notes that will only be 1-liners or 2 on a horrible new account.
That does not even begin to compensate the MT for the demo fill-ins and the time that it takes to type those short reports. But hope some TT MT makes money on these reports this weekend.
how horrible but Acusis/DRC outsources to India, just what Spheris will do with that easy account. n
,
Nonexistent, in too many cases.
Horrible, horrible, horrible place. Unlike the other poster
I actually worked there. Sound quality is horrendous. The account I had was the worst ESL I've ever had and I do 85% ESL so I have no problems doing ESL. Frequent management turnover. When I was doing QA the work was so bad that I pretty much had to redo every report. I hear about how well they pay, but they don't pay that well and certainly not enough to compensate for all the other stuff.
300 of us can't be wrong or stupid. Perhaps your experience at KS sm
was not the best but perhaps it was your fault too. The owner is not 666 as you put it. How absolutely horrible of you to say that about someone you do not know or even someone you do know.
Someone did something very wrong at Keystrokes? I don't think so. The person who did something very wrong was the person that started this bashing and those that continue to post for the pleasure of hurting someone.
They have a good reputation as witnessed both by their continued growth and the longevity of most of their MTs.
Quit your I think and normally. Those are suppositions and very hurtful and potentially harmful.
I pity anyone around such a negative, hateful person. If you are treated badly somewhere, you deserve it.
I am sick and tired of watching these posts the last few days. I love the company I work for and could not sick back quietly anymore.
If you have facts such as my check was x number of days late on x occasions (never in 3 years I have been at KS), I was not paid on x for $x, the company promised me vacation that was taken away or even I had 100% QA scores and 100% reliability and they let me go because of my race, anything definite, maybe just maybe you would be credible.
As it stands, you are a bitter, hateful person with too much time on your hands. Where do you work now? Or has no one hired you? Seems suspicious that you have not mentioned a good company to work for.
I am sure KS is just one in a long line of companies that people like you bashes just to bash. I hope you get yours for being so hateful.
It could be that you are on the wrong account, there is a lot of work.
Things are busy. If you'd like, send me a private e-mail. I think I can help.
Still wrong. I just said that because when someone is nasty, it spills into the account and others
I agree about rarely visiting. I am off today and it is like watching a soap opera. I can't seem to pull away even though I have a lot of other things I should be doing. I have a rare day with no kids or husband home, off work, no plans. Idle hands :)
too many platform probs, lost lines, IT support is virtually nonexistent, I'll be saying
x
Hmmm...wonder what account you are on..my QA is great..what was wrong, which report,what I put and
 what it should have been. I've no complaints at all about this company. The account is picky but that is not Amphion, that is their client. Besides, that what I get paid to do. To each their own I guess.
Not one account lost in over 3 years. You're wrong. sm
They just chose not to bid on one that went to voice recognition but have had 100% renewal on contracts.
again, you are wrong; depends on account; if you're doing demos, then
nm
Worked there 2 years ago..horrible, horrible, horrible.
Would totally avoid them at all costs.
I have 14 years of experience and I bombed the transcription test. Where oh where did I go wrong..
Oh well, I was offered a QA position at our local hospital so it worked out.
Maybe you asked the wrong person. I am sure that not everyone is privy to all account information.
I know that there are at least 2 more in the works, being converted over. How do I know? I am the lead on one of them and have been involved with the conversion for the past 3 weeks.
The only people who know would be KB, LT and PG for sure as they handle sales and operations.
This has been my experience on any new job or new account...it is to
prevent flooding your proofer with jobs. Are you on hourly to start? If so, it shouldn't be that big a deal. Either way, once you are released you should be in a pool. Just my guess, don't know where you are. Good luck.
Think it probably depends on experience and which account.
They initially offered me 7.5 cpl on a 70 character line, but I refused.
It depends on experience and account.
My experience........they lost the account...sm
this has happened to me so much in the 16 years I have been doing this, when something like what you described happens to me, my first thought IS that the account has gone some place else.
SoftScript is the worst - horrible accounts, horrible management, don't go there! nm
nm
It wasn't my experience when I was there. Atrocious ESL account! And I am experienced. Can't
s
Horrible accounts, horrible sound quality, etc
The only time SoftScript would not be wonderful is if you aren't doing your job. They are an extremely professional company. Sounds like someone may not have lived up to their standards.
Horrible, horrible place. Lots in the archives.
WRONG! WRONG! WRONG! We turn down work because so many hospitals are sm
calling wanting a company that keeps work in the USA. The trend was stronger a few years ago before it all came to light about poor quality, the woman in Pakistan who threatened to post medical records on the web, 911, etc. There are hospitals who look for US-only and they are the MAJORITY not the minority. Definitely seeing the tide turn on offshore from an MTSO perspective, both MTs and customers!!!!!
Horrible company, horrible dictators, ESL
at its absolute worst, sound quality horrible. The MTs I did QA for were horrendous. They made up words, obviously didn't use a spellchecker, couldn't get the hang of something as simple as copying and pasting Preop diagnoses to postop diagnoses and would type same again and again. QA manager would send out updates for new drugs, equipment and have things misspelled, frequently got e-mails that evidently were sent because someone wanted to feel important, absolutely no useful information, management problems, lots and lots of turnover, including management. The CEO has no clue about transcription and is in it for the money. After talking with him you feel like you need a shower.
I think it depends on experience, account hired for, etc. I was hired at .08 per line sm
but after 90 days went to 0.085 and then 0.09 about 90 days after that. I am now at 0.0925 and have been there a year. I have to point out that the line rate might not be the highest but I can verify my counts, have plenty of work, get paid on time and have a great manager. To me, leaving a bad national and the headaches that went with it was well worth the cut in pay I took. Funny thing is that I took a pretty sizable pay cut but make more money ?!?!
You are wrong! Here is the ad. I got it too. There are no words spelled wrong and the caps are pa
This is pasted from the bottom of the email blast.
Why are you trying to stir up trouble? Keystrokes does not send ANYTHING offshore.
Here is the email blast from ILHIMA. The KS logo is at the top but does not paste here:
Rapid Turnaround, Guaranteed Accuracy, Measurable Cost Savings, U.S.A. Only, & Personal Service. These are our Five Stars of Excellence Promise. Find out what they can mean for you today. Email Pam.Gingrich@KeystrokesMT.com today!
Of course you mean No communication.
x
Don't do it! Bad communication there.
Bad platform and bad pay.
Communication
Ha-Some would beg to differ. Was told we were going to get ShortHand page to help new employees create shorthand dictionaries as this was new to us, haven't gotten, told we were going to be reimbursed for Shorthand, haven't seen that either and this came from the top, not a lead.
TT pay and communication
About the pay issue I don't float checks or set up electronic transactions because, who knows the bank computer system could crash in the interim. When I SEE it I pay bills. Anyway it's due on Monday so I don't count on it before then.
About the communication, I don't see why they need to communicate anything about this, they already informed us they were taking it in house, they did not say they were changing the pay date, so what's the big deal about this anyway? It has to be up to the bank because they pay everybody at the same time, but it hits people's banks at different times, anywhere from Friday to Monday so it HAS to be the bank reponsible for tht.
About the communication they answer only the emails they want to answer and ignore the rest which is about 75% of them. I don't email them much and I also don't get an answer much.
Still Transtech is the best company I have ever worked for.
communication
Case in point - when some of us were told we were going to start doing VR (at a lower pay rate) I think many if not most of us got jittery and nervous. Some were on here wondering if they should look for another job. Then we got a conference call in which the owner talked to us about what was going on, why we were starting this VR, the cost breakdown, her concerns but also hopes for it, heard experiences of those who had tried it, and I think most of us felt a lot better after that call. The owner didn't say she was excited about the new VR or promise that we'd all love it or make a ton of money on it. She was honest about her concerns about it and about why we were doing it and that's what we really needed to hear to steady us - honest communication about the situation.
Definitely the worst at communication!!
If you have problems, oh well.. If you have a complaint, oh well... If you check is always penalized, oh well... If you have realized that the line counts NEVER add up with ANY program, oh well.. Now, you get the idea. They could care less. There is a reason why people from other countries should not run an American business. They have no idea what your saying or care and you cannot get through to them in PLAIN ENGLISH because they do not understand that language. They only understand "PENALIZE" that is their favorite word. I am sorry but I had to vent.
Communication and concern
xx
True ... I got more communication from them
than I ever DREAMED of getting at MQ, and I loved it. What is the most difficult for me is that I trained on two hospitals of a very large account, and loved them, but then I was transferred to another hospital within that same account, and it is much harder. Not the worktypes, etc. - the docs are harder. But, some days are good, some are bad. Other than the account particulars, I have no other complaints with Transcend. They've been very good to me, and I like the platform, communication, TIMELINESS OF GETING PAID (they're REAL on top of that - my check actually arrives a couple days before payday). And, at least for right now, they have a lot of work - no worries about running out, at least not in the immediate future.
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