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Serving Over 20,000 US Medical Transcriptionists

WRONG ASSUMPTION!

Posted By: tiredtypist on 2005-07-21
In Reply to: JMO needs to change the color in her posts. We can recognize her anywhere! - nm

  Looks like there are more unhappy MDI transcriptionists than you thought! Your assumption that I am JMO is TOTALLY INCORRECT, and I’m not even sure who JMO is.  Nevertheless, I think it’s pretty funny how you all actually believe that there are only a handful of transcrptionists who are unhappy with MDI. Maybe MDI should consider the fact that they are NOT so PERFECT after all. 


I know, I know, now everyone is going to say "no company is perfect" but believe me when I say on a scale of 1 to 10 with 10 being the best, they are about a 3.  The only real thing MDI has going for them is the fact that the pay is always on time. 




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    Your wrong assumption
    You are assuming I was talking to you?  I was not.  I was not even talking about MDI at all and JMO works for the Transcend side of things. 
    Wrong assumption
    It is a wrong assumption to think that outsourcing medical transcription is more expensive or delivers less quality than in-house transcription.

    While we know MTs that work in the hospital setting tend to make a little less, the hospital pays much more for their benefits, their retirement, the space to keep their work, their IT, their systems, their workers compensation, their unemployment, and their education. As a matter of fact, if you ask a typical hospital nonprofessional (and, yes, MTs - we are unfortunately still considered to be in this category) - They still work at the hospital because of the "benefits," which are usually significant.

    On average, a medical institution can expect to see a 40% savings to outsource. The benefits don't stop there.

    HIPAA issues are significantly easier to deal with. An outsourcing company signs an agreement to keep all the medical records information secure and within HIPAA compliance from start to finish, taking ownership of the responsibility from the hospital for the transcription portion of the medical file. This also decreases not only cost but liability.

    The assumption that the medical transcription done from an outsourcing company is not as good is inaccurate as well. Ask any MT recruiter hiring for a full-time acute care position as a home-based MT which one they would hire: An MT who has experience typing for a national for 3 years, or an MT who has been typing at the hospital for 5 years. Of course we know the answer - they'll take both, right! But, if they HAD to pick - It would be the MT who has the 3 years of experience with the national. Why?

    Hospital MTs will get better feedback from the physicians, be able to correct the reports to his or her standards, but all in all, at-home MTs have to be more flexible, know more terminology, and are more adaptable. Most at-home MTs are also required to have some kind of acute-care experience or education. Most hospital MTs can be hired without that prior experience.

    Regarding fixing our abysmal situation with the lower line rates and lack of professionalism, etc., I am afraid you're looking to the wrong place for salvation, if you're looking to the medical profession, and the associations, and the hospitals to come to your rescue. Unfortunately, most doctors feel like those of us who work at home are barely qualified to help our children with their homework, much less handle anything regarding medical transcription, but rest assured, they feel that way about everyone except themselves. The HIM directors and owners of the hospital care about one thing - their own pocketbook, and how much money they will save. Individually, they can be all be wonderful people. As a group, they are collectively concerned with nothing but saving money to add to their own quarterly bonus. Nurses and paraprofessionals working at the hospital barely understand the concept of outsourcing, how we do our work, and what challenges we face, but understand that they are much more wrapped up in the monumental challenges they face with their own professions, which honestly probably pale to ours.

    And, that’s a fact.

    It was my assumption that there was more than one
    Did you try contacting them?  I guess it doesn't matter now since you have already taken a job but I was just curious. 
    Too much assumption going on here
    we're just having a conversation about MT week, what should we ignore it? We are MTs and we're talking about MT week. We're not asking for the world here. I don't understand this underlying hostility re this subject.
    Oh no, ASSumption again?? How clever--NOT.
    x
    I wouldn't make that assumption...
    It might not be that the poster is using her time unwisely, it could simply be she has drawn the proverbial short straw and has nothing but horrid dictators who probably shouldn't be in a voice recognition program.

    I love the Escription program too and never had a problem with it, but I was sufficiently lucky to have a pretty decent group of dictators whose style of dictating worked well within the voice recognition system.

    I don't think all MTs have such luxury, though.

    I'm giving the poster the benefit of the doubt on this one...If I'm wrong, you're perfectly welcome to say you were right, Janet :-).
    I wouldn't be so quick to make that assumption.
    Administrations change, some contracts post date that event. People forget.
    WRONG! WRONG! WRONG! We turn down work because so many hospitals are sm
    calling wanting a company that keeps work in the USA. The trend was stronger a few years ago before it all came to light about poor quality, the woman in Pakistan who threatened to post medical records on the web, 911, etc. There are hospitals who look for US-only and they are the MAJORITY not the minority. Definitely seeing the tide turn on offshore from an MTSO perspective, both MTs and customers!!!!!
    You are wrong! Here is the ad. I got it too. There are no words spelled wrong and the caps are pa
    This is pasted from the bottom of the email blast.

    Why are you trying to stir up trouble? Keystrokes does not send ANYTHING offshore.

    Here is the email blast from ILHIMA. The KS logo is at the top but does not paste here:

    Rapid Turnaround, Guaranteed Accuracy, Measurable Cost Savings, U.S.A. Only, & Personal Service. These are our Five Stars of Excellence Promise. Find out what they can mean for you today. Email Pam.Gingrich@KeystrokesMT.com today!

    SO WRONG

    You are so wrong in your assumption!  Although she is not with us anymore, the records need to be set straight.  Shannon has over 10 years of medical transcription experience and typed on every account we have at MDI.  You may have thought she didn't transcribe but that was because she was too busy typing on other accounts and doing the job she was hired to do which was to manage ALL of the accounts.  So before you begin to drag Shannon into the line of fire, please do your research.  She was hired to do a job which she did very well and she will be sorely missed.


    Wrong, just someone who has to SM
    work with people like you and is really tired of listening to the persecution complex.  I'll bet you have the same problems with the job you have now, right?
    Wrong again
    Actually, it's y'all - for you all.

    Ya'll is for you will.

    The contraction divides the words.
    WRONG!
    Before you start cutting people down, why don't you do a little bit of research on your own? Flossie is not QA DIRECTOR. BS is QA Director. Flossie is QA MANAGER. There IS a difference. And she's a DAMN GOOD ONE at that!!!!
    Wrong !!!
    She is out of town.
    Man, you are WAY out there -- WRONG.
    If you're working for MQ, you're getting up to $50 a month DSL reimbursement, not $30.

    YOU pay to update your computer??? How is that?

    You'd be paying your electricity anyway, unless you live so frugally from the stoneage that you don't require electricity. If you're an SE, you can claim part of that on your tax filing -- if you have a designated room for an office. As well, you can claim any rental fees for equipment -- if you're an SE.

    It's your job to make sure what you are typing is correct. Asking to be paid for researching what you are responsible for is as idiotic as saying you should be paid to run spellcheck. Geez.

    Virtually every part of the demographic screen is filled in and they provide all the search tools for that. On occasion you MIGHT have to type a patient's name in. Get over your bad self.

    If you want to be paid for actual time you spend regardless of how productive it is in lines, then you need a job with an hourly pay instead of production. That simply isn't how it is done. You don't like it? Get an hourly job. Don't like that? Get into a different line of work.
    That is where you are wrong...
    There are a lot of MTs employed at OSi, so where does this "me along with everyone else" come in to place.  Oh, let me guess...you and all the other smart people?  lol!  too funny
    Are you ever wrong about anything?

    Opinions are always welcome...if they are not shoved down our throats.  You make me choke.


    What is wrong with you?
    You obviously do not work for MQ and are very rude.
    You are wrong
    Nothing is paid for if you work out of Amherst MQ other than production time and PTO time. I was directly told that. No exceptions!
    You are wrong.
    I work for Diskriter and THEY DO pay for downtime.  They have been more than fair with my pay.  Do not post things that are not true, you are WRONG.
    Wrong

    I have worked as an Editor for a US company. I am not the owner of a MT company. I did an excellent job there and left because I chose to leave for a better opportunity. The US company where I worked had MT's call in sick daily, yet the HR person was constantly receiving emails from them about the possibility of a raise. They complained about not having enough work, yet when they were offered the opportunity to work on another account, they refused. I know that there are many quality US MT's who care about the level of quality of the work they produce. Yet there are many who are lazy and do not care about the quality of their work who constantly call in with excuses about why they can't work their shift. And US MT's (many  of them) are constant job hoppers. MTSO's have a responsibility to provide their clients with a product. If they can't count on you to work your shift, you leave them with little choice.


    My experience since working for a company who offshores has been totally opposite. These MT's are eager to work. They are meticulous about the quality of every report they produce. They are eager to improve their skills as an MT. They are all educated. It's amazing that they are able to produce work that rivals yours in quality and most often exceeds it when English is not their native language. You may not want to hear this, but the truth is the truth.


    Don't take this the wrong way, but
    I found more than 10 spelling and grammar errors in your post, and that didn't even take into consideration the punctuation errors. Granted, this isn't work so nitpicking isn't necessary. However, why should you make as much as the experienced transcriptionists who are doing the more difficult work without errors? I was at the second highest level at S. and was off QA in less than a week. I did ESL all day long and had three different accounts to learn in less than three weeks. I consistently produce 250 lines per hour on one of my accounts without an expander, 350-400 with the expander.

    You tell us how fast and accurate you are, but you're not seeing the whole picture. You can either take on a more difficult account to get a higher line rate or start using an expander. Honestly, I wouldn't take on the more difficult account if it was my choice. You're better off typing faster and using the Expander on an easier account to make more money. Don't they offer an incentive plan for lines produced, too?
    My bad. I was wrong.
    nm
    Wrong, wrong, and very wrong.
    All three of the first points are incorrect, won't even go into the rest because they're subjective. Please contact a recruiter for accurate information.
    Don't get me wrong...they are very...
    nice people.  Unfortunately neither the owner nor office people have any MT experience, and all MTs are expected to not need QA.  For a newibe that can make it very difficult.  Without feedback it's impossible to know if you make an error, and you'll never know what your blanks were.  That makes it very difficult to improve when there are never answers . . .
    I could be wrong, but
    somewhere sometime I read they outsource work to India or they are an Indian company fronting in the US.   I can't seem to find that info right now.
    i think actually you are wrong about that
    whuzup w/you?
    oh, get over it. nothing wrong with it.
    lol
    Wrong!
    The MTSO is only paid about half of their normal line rate when quoting VR work. No increased profits.
    You can say if I'm wrong, but I almost SM

    feel like they might have thought you would be a high-maintenance MT?  Okay, what I mean by that is this--did you have to call them a lot with technical problems?  Were you able to operate the software without a problem or were you getting stuck in various reports?  Was the work you did get to turn in good?  Meaning no medical terminology errors, etc.? or did you leave a ton of blanks (even if you were just learning the account?


    If it makes you feel any better, there have been a number of recent posts stating that Breitner owes some people money, so it is doubtful that you would be getting a regular paycheck with them anyway.


    You are wrong
    I dont know how you can speak for the industry but I know for a fact a person with a lot of influence in the industry read me off names of MTs to avoid. If that is not a list I dont know what is.
    Wrong??? No way!
    Peter Preziosi and other AAMT bigwigs openly admit that they are helping MT industries in other countries. This is not a secret. They are not even ashamed of what they do.
    Wrong

    I as a  new MT other than working for one physician in OH.  I had to take what i could get and as single mom of 3 myself one of which was diagnosed ped. bipolar and has been in and out of inpatient and we as a whole family have been through hell getting him the treatment he needs and DESERVES. I as a new MT jumped at the perks that Heartland had to offer adn the fact i have been able to home school my son with me working from home and at the drop of a hate it is all taken away to give jobs those who work for next to nothing. AS someone else said you get what you pay for. Yes it cost more for us than them, but I am sure the quailty of our work far better and better works, means happy clients and more work, which in the long run means profit. take the work overseas and get less quality and you get clients who are made and leave you butt behind. myself i carry the diagnoses of cardiomyopathy, left ventricular dysfunction, GERD, meniere's disease,  and hypertension and I needed Heartland's insurance and many other great perks.


    We as AMERICANS need to stop putting up with all of the jobs that we are losing to low paid people over seas.  Big companies are killing the AMERICAN DREAM and we have to put a stop to it as a country.


    Wrong!
    Very good company to work for! Happy employees. The ones let go are ONLY let go because they refuse to stay in TAT. We get everyone a chance!
    I was wrong! SM

    I don't live in Tennessee (but my old company is based there), so I looked up their law on this, and here is what I found:


    Tennessee Wage Regulation Act Title 50-2-101


    What is the law concerning payment of final paychecks to employees?


    Tennessee employees who are laid off, fired, or who quit must be paid their wages in full at the next regular payday, not to exceed 21 days from the date of their discharge or termination. Wages include vacation time earned by the employee. Claims against an employer for late payment may be filed with the Labor Standards Division. The Tennessee Department of Labor and Workforce Development has the authority to enforce this law. You may review this law at Tennessee Revised Statutes Title 50-2-103(g)


     


    Oh well!  LOL  In the state where I reside, you have to pay your employees on their last day (if they give at least 3 days' notice), otherwise you have to pay them on the next business day!


    Have a good weekend everyone!


    No,that's wrong (sm)
    I seriously doubt you would be expected to type more than one (maybe 2  with 1 as a backup) just because they have a new account.  It is a well-run company and they want you to be familiar with 1 account so that you can make money; if you type a lot, they make more money as well.  That's as it should be.  The hospital you are inquiring about is a multi-specialty hospital.  I've been there for almost a year and it's the best job I've had in years.
    You could not be more wrong.
    You do not know who I am, I have never posted that I did not check my line counts. In fact, the above post is the first one I have made regarding Breitner. People like me? You don't know me and you certainly don't know what kind of person I am. You are obviously not a professional or you would not resort to cheap personal potshots to try and make your point. Just because you could not make it at this company does not mean others can't. Face it, not everyone who worked for this company had the same experience you did. If they had, the company would have gone under a long time ago, because we would not be able to keep MTs. We have many long-term MTs, many of whom have been here as long as I have. Yes, they love people like us...people who show up for their shifts and produce while they are on, no excuses. Most MT companies DO love people like us.
    I think you are wrong (sm)
    I have been with them for a year.  I have 2 friends who came to work there after me.  It is as great as it sounds, honest it is.  None of us can believe our good fortune.  I guess you probably won't believe this either, but I'll continue.  We are treated with respect, and it makes us take pride in the company we work for and want to do a good job and want them to succeed.  I don't blame you for being cynical, there are so many unethical companies out there, and this just ain't one of 'em.  Good luck.  When you get tired of wherever you are, TT needs more good people.
    Do something wrong and it
    inevitably will catch up with you in some way or another. Maybe not now but in your lifetime; seen it happen. I don't have a problem with jealousy over the pay. Their ethics is none of my business but respect is. It is hard to work with people that you don't respect, thats my issue with the entire thing.
    What is wrong with OSI?
    Thinking about applying.  I know many MTs would love the opportunity to work off the clock to get extra lines in.  Don't you get a production incentive therre?  Sticking to a schedule that is strict and won't let you work extra if you need the cash is why I left MQ.
    WRONG
    I have seen reports that were typed by a person fairly new to this field who was recently promoted and they were full of critical errors. It is ALL ABOUT THE BROWN NOSING so you can take your own brown nosing self and do something else with it. If she learned that in a teaching hospital I am sorry for her. My work is not perfect and I don't expect or need a promotion... but this is WRONG.
    wrong - no pay for ADT
    ADT is not paid. Notice how you fill it all in for a no-report but your line count still shows 0 when you send it?
    That is just wrong!!!
    I use EXText platform for my service and my MTs have full access to each and every report/line count using Control-I. I would be very suspicious if they tell you the platform doesn't check. It does....headers/footers/spacers, all of the above. Remember that the MTSO/hospital has the ability not all the MT to check the lines....and if that were the case, you should run the other direction as they are taking advantage of you and ripping you off!!! I would never ever do that to my MTs. That is very fishy....quit immediately. Don't let companies take advantage of you. Just my honest opinion.
    Yes, you are wrong.
    nt
    what is so wrong
    with people asking? According to this whole 2-hour presentation, Acusis is planning on taking on more and more companies to become a huge company. How doesn't that possibly affect other MTs? Nothing wrong with asking.
    you are wrong - so many

    of us have been fooled by recruiters who promise great things and then once you are in it is nothing like they said it would be.  A friend was hired for acute care and once she was working other MTs there said they never had an acute care contract -- all clinic. Or please work on this horrible account until the great new one starts - next week, er, week after that, er -- what new contract? I had a recruiter tell me that other companies put posts here about how great their company is.  Very few if any of us aren't rooting for KS to be as great as you think it is. We are just once burned, twice shy, that is all. I would be happy if there were so many great companies out there that it was hard to choose one to work for, unfortunately that is not the case.


     


     


    You could not be more wrong.
    This industry is NOT paying less. I've been in it over 20 years. I'm making more money now than ever before and I've never made less than $40K. I make in the mid $60's now.

    Even if you, in particular, feel you have less wages, your pay has no comparison at all to what Indians make.

    What a little bitty mindset.


    Nothing is wrong with OSi that I know of
    I've been there almost a year and find everyone very friendly, pay on time and benefits are reasonable. 
    Your probably not doing anything wrong.
    It all depends on the account, format, platform, docs, percentage of ESLs and normals. There are not that many accounts that allow for this kind of production. Ask your lead for the average production of other MTs on your account.

    Wrong
    Well, most got paid, but D&L had a date with PA Labor and Industry and possibly the Attorney General in PA.  I would NEVER work for them again, they are not reputable in my book, just glad I got most of my money as an IC...
    Wrong!
    10-key has nothing to do with having to look up doctor names in a directory or searching for dates of service in a directory. You are obviously on one of the good accounts there (and as I was on several different ones, I know what the good ones are). The majority of the accounts have busybody DI searches that have nothing to do with 10-key.

    Additionally, the sound quality was horrible on MOST accounts, but probably not yours, I'm guessing.

    The reason this is being drawn out as you say is because newbies have questions and we have the right to give them our opinion.

    By the way, you aren't an MT there anymore, am I right? Aren't you a supervisor?