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That's right sm

Posted By: Margaret on 2007-04-22
In Reply to: 1. Escalate the problem to a supervisor. 2. Write a letter. - Keep asking until they waive the fees. (nm) mtst

I went to a supervisor and she okayed for the teller to clear half of my fees (300 dollars!) thank God.  I still had to pay 300 in fees but that was a lot better than 600. The regular tellers will tell you they can't do it, they don't have authorization but they can get it, they just won't tell you that.  Ask for the supervisor.


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