AT&T
Posted By: blondie on 2008-02-17
In Reply to:
I have AT&T phone and internet service. I have to say I have not been very happy with their service. I lost internet service now this week for the third time in a few months. This time I lost phone and internet service after a severe thunderstorm for 5 days. That is a lot of work missed. I feel like they didn't care that it was costing me money. I made multiple attempts at telling them I work from home and this is really costing me a lot of money. They would say yes we understand and we will give this priority. But how can 5 days be priority. I was affected by Hurricane Katrina and I was without phone service about the same length of time but that was a devastating Hurricane that affected everyones phone service. This was a thunderstorm that affected some people's service. Needless to say I am very disappointed in the service. I thought about contacting the manager over this at AT&T and expressing my disappointment. I understand AT&T can't help bad weather or phone service going out because of it. But I told them my work depends on it being on and it getting back on in a timely manner. They didn't seem to care. Should I contact AT&T and email them expressing my views or should I just let this go?
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