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Serving Over 20,000 US Medical Transcriptionists

Followup story linked below

Posted By: Nancy on 2006-06-15
In Reply to: Remember that Pakistan co who threatened to post medical records on the Net? - Nancy

http://www.gcn.com/online/vol1_no1/41036-1.html


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make sure you have linked it to DQS n/m
nm
The linked article is about offshoring more than MT
This has been going on for years now and the public is aware and complaining. Some companies are starting to realize that offshoring isn't making their customers happy, often results in poor work, and some companies are reconsidering offshoring.

Some companies will continue, but the sky isn't going to fall. there will always be work for Americans, MT and others.


Depression linked to excessive computer use.

About 3 years ago, before deciding on becoming an MT, there was an article--I am currently looking for it now--which stated that people who use a computer for excessive amounts of time are more likely to suffer from depression. Anxiety can also be caused by depression. So, I think all can be correct.


I think the most important thing is to try to stay active. With me, I have to have a second job, so I think that helps keep me in a social situation. I just hope maybe years down the road it doesn't affect me.


 


Also linked to dictators and difficulty of account
I used to have an account for which I did on average of about 2000 lines per 6 hours and I did use an expander. I still use an Expander but have a different account, which is very difficult, and I average about 200 lines per hour.
followup
I do short cuts to remember
nfup= noun = followup
afup=adjective=follow-up
vfup=verb=follow up

Followup in two weeks.

A follow-up exam is recommended.

He will follow up with onc/rad in three days.
followup
I am an MT from Canada. Why would you send your work to India when you co uld be sending your work to CANADA, where we have a lower dollar, have the highest educated people in the world, we have fibreoptic telephone lines, we dont get storms, and we have the highest internet usage of any cou ntry in the world!!!

As for sending work to India, that is outrageous. When did slavery start?? At least in the old days, slaves were paid enough for rent and food and clothing!!The money you people pay MTs is not much more than this!! ANd what do you know about medicla transcription, I bet you couldnt type one medical word under production levels if you life depended on it!!! MTs are the brains and cheap asses make money off of OUR brains and talent!!
followup
I have decided against the company. Thank you all who responded, for looking out for me. Now I have another question. Have any of you heard of, or had experience with, VLC? Virtual Learning Center?

http://www.thevlc.com/
Followup
Okay - so I will check with my attorney or my state about the license thing... but what is the going rate for ICs to charge?? Is it by report or by the line or by the hour?? I know it probably varies, but I would just really like to have an idea of what to tell these 2 doctors if they ask me to set my rate.... don't want to sell myself short.
No followup
Yes this has happened to me too. They loved my resume, I told them I could test the following Monday. I sat around all day waiting for nothing. I E-mailed this company three times since with no response.
If you can put a in front of it, it is followup..sm
For example he had a followup visit scheduled. OR He is to come in for followup in 2 weeks.

He will follow up in 2 weeks. OR

He is going to follow up with me in 2 weeks.

Hope that helps
Maybe it's time for them to do a followup on -nm
.
quick followup
You make some very valid points, and I thank you for your input. Speficially, in my case, I have no platforms to work with -- all docs use 1-800 or digital handhelds and exchange is done on FTP site - very simple copy/paste procedure. Work is done in Word. There isn't a doc on my service I haven't done MYSELF for at least 2 weeks when I took them on and asked myself are they worth keeping? Are they good dictators? (I have virtually no ESL dictators). Did I make money? Even those specialties I didn't know and was slow at, I could refrence to find out what I didn't know --critical in our work. I don't care when MTs work and I don't try to contact them until their work is OUT of TAT - and then often get "i got busy with other stuff" reply. Shouldn't it be ME you tell when you get busy so I can still accommodate the client as I agreed to? I know life happens, and things come up, but tell ME instead of hiding. That's just being responsible. If the work I've given you isn't a good fit, then tell ME and give me a day or two to replace you.. don't just say the heck with it and walk away. But then again, if everyone was responsible in that way, I wouldn't be sitting here on Christmas day catching up work from Friday because yet another new hire just "disappeared" on
Thursday and didn't tell me till yesterday. Maybe I'm just getting old, but seems common courtesy went out somewhere in the mid 90's. HA. Thanks for listening.
Thanks for posting a followup...

That is basically what I thought your reasoning was based on your original post.  There is nothing wrong with questioning anything you are unsure of.  No one will hold it against you.


followup - 3 rules
#1. Follow up (verb): I will follow up with the patient next week.
#2. Followup (noun): The patient will come in for followup next week.
#3. Follow-up (adjective): The patient will have a follow-up appointment next week. I disagree mildly with the post about BOS2 on this.
Grammar good info in BOS/AAMT. Also any good grammar textbook from a bookstore would be good to review/read/study. I tried out Whitesmoke grammar program and hated it. Hope this helps!
Followup on comments

Hi, everyone.


I recently had an applicant inform me that my help-wanted ad was being badmouthed at this site, and I have since read elsewhere that I am apparently an overbearing/pushy, basically obnoxious person to work with (I have also posted responses at the other places I could find, in the hopes that the remarks do not keep potential applicants from applying).  There is a reason my help-wanted ad is so detailed.  One reason is to answer all possible questions that anyone interested in the position might have.  Over the years, I have amended my ad due to circumstances that have come up with transcriptionists I have worked with.  The information in the ad regarding "the work is to be typed until it is finished, not a set amount of lines per day," is because I had a Transcriptionist that thought she could type a very small amount whenever she felt like it, leaving the remainder to be typed by someone else later.  As I am sure you know, many large MTSOs only require that so many lines per day be typed.  In my situation, the transcriptionist essentially gets assigned doctors/clinics, so all of the work needs to be typed and returned the following day (the transcriptionists choose their workload when they are hired).  At any rate, I am sure many people will find flaws with my help-wanted ad, but I did the best that I could to fully inform everyone what the job actually entails.  BTW, as the ad states, the .07 cpl is only for one or two weeks, which covers my time for being on call to help out while the transcriptionist is getting comfortable with how the Macros function.  In the beginning, the new transcriptionists only type a few small reports per day, so if you deduct 1¢ per line from the reports they have typed, I am getting paid very little.


jhwm, I would like to say "thank you" for the kind words.  I have read a lot of really vicious things about myself and my company, none of which I feel is deserved.  I understand that I might not have time to chat with everyone who applies, but I do not feel I have done anything to justify the horrible things that have been said about me.  LOL--You're right, there is a lot of information coming at each new person in the beginning.  I am not sure when you worked with me, but these days, I forewarn anyone new about the information coming their way and that they do not need to memorize it.  Some of the information that has been compiled is on things that are not related to the job, such as how to do certain things in Word (basically everything I learned when first switching over from WP.1 to Word).  The pictures of the animal's eye, lab forms, terminology list, medication list, etc. are supposed to be helpful so that the transcriptionist who is learning does not need to look all over the place whenever an answer is needed quickly.  Sorry, I am in defensive mode and keep finding myself trying to explain everything!  Again, thank you for saying something nice about me.  I hope others see your post and realize I am not a total ogre! 


And here's the followup article to that one...
See link below:
Followup to resume

Maybe someone can help me!


I have always been advised to follow up after an interview/test etc.


Is that possible after taking a standard computerized MT test?


Any opinions appreciated!


Thanks!


Followup to resume

Maybe someone can help me!


I have always been advised to follow up after an interview/test etc.


Is that possible after taking a standard computerized MT test?


Any opinions appreciated!


Thanks!


Please post a followup when/if you hear anything about this...

Starting to talk to supervisor (and then probably payroll) myself about this, as I'd also like an explanation as to how this figure was derived (so I can hopefully double-check to be sure it doesn't occur again).


I feel somewhat like a stupid unpaid shill for MQ now, having defended the line counts on DQS on several MT boards a couple of times now, because I have occasionally randomly copied and pasted my reports into Word and "seemingly" confirmed that the line counts in DQS were accurate. 


Considering the amounts of these checks in general, being dependent on how long one's been on DQS (mine is less than $8, but I've only been on DQS for six months or so), I suspect it's something like them incorrectly rounding up (like maybe not crediting 64.5 as 65 but as 64?) or some little arithmetical folderol like that. 


Anyway, I'd be very interested to hear what the discrepancy is all about, from anyone who hears anything.  I sure do feel that we were owed an explanation in the letter along with the check, regardless. 


Followup poll regarding bifocals....SM
It just so happens that I went to the eye doc last month, and he recommended bifocals! Yikes! (I'm 44.) I was leery of the progressive bifocals (and their cost) so I ordered some old-fashioned lined bifocals. I have to wait 10 days for them (obviously not Lenscrafters) so I'm really curious how I'll do.

Bifocal people, what kind do you have, and do you like them?
Followup poll regarding bifocals
I have had both bifocals with line and without. It takes some getting used to, but after a day or two, no lines are what I went with. I now wear progressives trifocals, have beginning of cataract in each eye, but I tried one pair for transcription and one for driving and chain around the neck, pain in the neck. My pair cost me 285.00 and I am very happy with them, just got a new prescription for the progressive trifocals. Good luck in your decision.
FOLLOWUP: We are now only $75.00 away from reaching our goal.

You generous donations are amazing and truly appreciated.  Once the goal is reached, I will be walking into Walmart to speak to the store manager about getting a gift card to this family back east and know that the MTs children WILL have Christmas this year!


THANK YOU!


FOLLOWUP: We now only need $15.00 and we will have reached our goal
and I will be on my way to Walmart.  You are all fantastic people to be so giving.  I know that it's hard to scrape bucks together working in this industry and at this time of the year, so again THANK YOU for your emergency donations!
Late Payers Followup
These are all very good responses. As a usually-paid-late IC for a small MTSO, I am learning from your ideas. I hope more folks will add in their comments as well.
Frustrated with SmartLines--Followup
Well done! You have stated the problem perfectly; more clearly than my original statement of the problem.

I have been using Smartype for 6 or 7 years, I think. I have been transcribing for 20+ years. At one point I actually solved this problem, although I don't remember how! I don't remember what I did to solve it, and now it has recurred.

This multiple-SmartLines problem has happened with MS Word 2000, 2002, and 2003 (which I dumped in favor of going back to 2002 because it had too many problems, even with the updated version).

I have used Windows 98 all the way through 2003 while using Smartype.

I believe that I have experienced the SmartLine problem whether in MS Word by itself or in a number of MT programs. I have quit a number of companies because of various incompatibility issues with SmarType, since I have THOUSANDS of entries (both single words and SmartBlocks), and I didn't like the idea of doing the equivalent of rewriting an entire dictionary.

At this point, I am ready to "bite the bullet" and switch to ShortHand or something else, even if it means the equivalent of dictionary-rewriting, just so I can get some work done and some income coming in again!

I saw somebody's post about having put Smartype entries into ShortHand. Did this work, even for all the SmartBlocks? If so, could you please tell me how you did it? I'm sure many of us would like to know. (I will also post this last bit as a reply to that post.)

Thank you all for any help you can give.
Exanders to the Recycle Bin Followup
Right. There is still straight typing out there.

The point is that once one agency says, "We have ASR and now we are paying our transcriptionists 5 cents/line" what do the other agencies do? Eventually they have to do the same thing and eventually we will all have VR or ASR and eventually all be paid 5 cents per line. That's the way it works. One company can drive the entire business down.
Followup on the foot pedal
I was told by EMDAT support that there is nothing I can do, except buy one of their footpedals!  I smell a scam.  They can program this complex software, but cannot figure out how to make all footpedals compatible?  Oh well, complaining won't solve my problem, Just had to vent a bit.  Thanks to everyone for all your input.  I am off to spend even more money before I can make any.....
Depressing News followup

My PT job was at a hospital that used Meditech so I do have that training on that software, but I have worked via the Internet for years with a couple of diff hospitals so thank God I did have that experience in other software programs and knowledge of Internet.  


Meditech is not a MT friendly  program either but I did make good money so now I am going to have to find another PT job to help the gap.  I sure am going to miss that account.   I have been so lost since I lost my hourly paying hospital job and going back to working by the line for my total paycheck and I hate it.  I really have thought about going back to school at age 58 and doing medical billing maybe.  Hope it improves for all but I really do not think it will for a long long time. 


 


I have a problem with followup versus follow up

Which is correct.


Followup in the office tomorrow or follow up in the office tomorrow?


He was told to followup   or he was told to follow up?


he presents for followup or he presents for follow up?


Thanks so much for any help. 


 


 


 


 


 


Followup for AHDI and Indian transcription
As promised, this is the new response I got from AHDI regarding the special pricing for certification exam from AHDI.

EVERYTHING BELOW IS A QUOTE FROM AHDI

I believe that information comes from a dated press release that was sent out by our testing company, Prometric, when the exam went live in India. That is the correct price being offered on the exam there. However, we also offer that very same rate here in the US when we run promotions like our current Credentialing Cup. In addition, at least quarterly we offer this discount on our exam to individuals who do not want to participate in the Credentialing Cup. (If you're interested, you can read more about the Credentialing Cup at http://www.ahdionline.org/scriptcontent/CredentialingCup08.cfm. This promotion is our attempt to engage US transcriptionists and encourage them to become credentialed. In India, transcriptionists sit for this exam because they WANT to earn the credential - not because it necessarily pays them more money. We simply don't see this attitude often here in the US. MTs here only seem interested in certification if it is going to directly impact their wallets. I can understand that - having worked for many years as a production MT and watching my line rate slowly erode - but someone needs to take the first step toward professionalizing this industry. MTs need to learn to speak with their feet. If they get credentialed and they engage in continuing education, then there is no reason why they should settle for working for an employer that does not recognize the value they bring to their position. There ARE companies paying more for CMTs. We add them to a growing list every time an MT reports one to us. Check out: http://www.ahdionline.org/scriptcontent/whocarescert.cfm.

I don't blame the transcriptionists in India for our falling wages here in the US. Linda Kloss, CEO of AHIMA, gave a presentation at our annual conference a few weeks ago. She showed us a graph that detailed the profit margins for hospitals over the last several years. It was shocking to see how financially stable hospitals have been pushed out of business. Hospitals that once had huge profit margins are now operating in the red. The rising cost of healthcare and shrinking reimbursements from insurance companies are, in my opinion, the primary drivers behind the drop in wages for MTs. Hospital CFOs see medical transcription as a COST. They don't understand that documentation is the beginning of the revenue cycle, and that medical transcriptionists are the first line of defense for risk management. Many CFOs fall prey to technology vendors who promise that their widget will eliminate transcription, so they buy into expensive technology solutions like templates and speech recognition only to find that it costs them even more in the long run, and their documentation is now substandard. Hospitals aren't making money, transcription services are no longer making money, and, therefore, medical transcriptionists are also struggling.

One of our primary goals at AHDI is to raise awareness about the vital role that medical transcriptionists provide to healthcare. We are lobbying (literally, in Washington DC) to bring attention to the need for accurate, timely, efficient documentation. We are making the case for keeping a human professional involved in the documentation process in order to ensure quality record keeping and impact patient safety.

It's unfortunate that people misunderstand the goals of our association and automatically assume that we do not support US MTs, or that we only want to make money off of MTs. That is so completely far off from the truth. One-fourth of the staff at AHDI have worked as medical transcriptionists. We are passionate individuals who are extremely devoted to our profession and our colleagues in this industry. And we need the help and support of every single MT in this country if we're going to turn this industry around.


My daughter will followup at MCV Pediatric Hem/Onc. for the rest of her life - sm
They said that is the norm there, granted this is cancer followup and not normal yearly physicals for an adult.....she is only 5 now so she still has a long way to go. But as for their normal pediatrician, I will take them their until they graduate high school (I did the same), then onto a regular family/adult doctor.
Followup (or follow-up) for noun/adj. Follow up for verb. nm
nm
There was a story in the
21-year-old Mexican illegal whose citizenship was sped up so he could go to join the army because that was his dream. He died in Iraq. Funny, all of a sudden he was welcome in this country.

Yeah, and it's so easy working in the fields picking your vegetables so you don't have to pay more than a couple bucks a pound.

And those Vietnamese freeloaders....working 12 hours a day,7 days a week in their little markets and restaurants. Sheesh!
Okay, here's my story.
My Mom's middle name was Violet.   She died in Spring of 2003.  This year, guess what tiny little flowers are growing next to her headstone, not planted by me.  I looked around to see if there were any nearby, and there was one violet a little ways away, but not 3 or 4 like they were clustered right next to her headstone.   I know, the birds are responsible for it, but I really like to think she had something to do with it.   
My MQ story

I was hired by MQ in April for clinic work.  The clinic account was huge and always behind when I first started.  There were constant emails begging for people to work extra and on weekends.  Slowly, it started running out of work and they started slowly adding more and more accounts to my pool until I think I was up to around 20 (yes, 20).  Most of this work was ER notes.  I complained several times.  The ER notes were done by some of the worst dictators I've ever heard -- mostly American's, but sounding like they were eating while competing in the world's fastest talker competition.  I complained -- several times -- about no work, multiple accounts and the quality of dictators.  Finally, I received an insulting email from my supervisor telling me that I should be able to do this work.  I promptly replied that I could "do" this work, but that they did not pay me enough for the headache and resigned on the spot.  They really complained about everyone sending things to QA and QC, but with most of the accounts I was on, every report went to one or the other.  I'm not used to turning in reports filled with blanks and I and was not comfortable with the quality of work I was producing.  I'm certainly not the best Transcriptionist in the world, but I'm not the worst either and I actually care about what my work looks like.  With MQ I was lucky to make 100 lines an hour.  With my current job where I have been almost 2 years I make about 200-250 lines an hour and I also have gotten another part time job working for a local person where I make about 250-300 lines an hour.


I already had a full time transcription job with a smaller company I love and only went with MQ part time for tax purposes.  My experience was not a good one.  I personally would not work there again nor recommend employment there.  On a side note, an MT I used to work for locally went to MQ, she lasted a little over a year.  She referred someone who started 2 weeks before me and she lasted a little over 2 months.  These MTs left for basically the same reasons.  I can say that experiences will vary depending on what office you are at as will pay.  An MT I know was hired by a PA office at 7.5 cents a line for acute care (15 years acute care experience).  I was hired by the Dallas office at 9.25 a line for clinic (8 years clinic experience).  My base was actually 8.25.  I had to produce 6,000 lines in a pay period with 1600 of these lines done on the weekend to get the extra penny a line.


It's the same old story...
You can lead a horse to water.... There's planned parenthood, free clinics, and 3 dozen forms of birth control.  In a time of more ways to prevent unwanted pregnancy than ever, we have rampant unplanned pregnancies.  It boils down to taking responsibility, and you can only do so much.  There's a whole lot of partying and "hookin up" going on out there, and when that happens, the birth control goes out the window.
SO WHAT IS THE STORY???
Is it better for us SE people or worse?
"A" story?
Royal Philips announces it will write off $753 million for MedQuist. Spokesman indicates Royal Philips may need to restate earnings.

Philips's Profit Drops 17% On Big Medquist Charge.

There's much more..do your own research!
My story!
Hello I wanted to tell you my story so you know it is not just you. I was thriving at the local hospital I had worked at for over 2 years having working my way into transcription and coding successfully. Then there was a boss that did not like me. I was finally at full time transcription and zooming along at it. The doctors were pleased, the administration was pleased, etc. The jobs were finally staying caught up. Well this woman was very very rude! A lot to tell but the basis was she told me that if I ever planned to work at home I would never make it because my 80-120 radiology jobs a day would not cut it (these were x-rays, CTs, MRIs, mammograms, CT-guidance, needle aspirations). I knew better but she still hurt my feelings by saying that. Nobody else except the combination of myself and two other girls, one old timer and one very new had ever been able to keep things caught up before and after I left either one. I got a work at home job and left there asap. Finally got my first radiology job after having worked at one national for 4 months and one a year. The second had a radiology opening and I am thriving like mad. I would love to find her and let her know a few things. Anyways, the moral is do not give up if you feel you can do it. Every company and every account is different. The first national company, account, and superviser were not for me and I strugged big time. This second company has been pretty good. My acute care was fine I just always loved radiology and am better at it. Some hate it. Keep going until you find your fit and I wish you the best of luck!! Don't let one person and/or company get you down. Keen on keeping on!!
Here's my story.
I worked in a doctor's office for many years and loved it. I would still be there except I now work at home which is better for me because I have children. There are some advertisements for Transcriptionist but like you said, not a lot. It may not hurt to start calling different offices. They have such a hard time finding transcriptionist, they may just be "making do". You could call and say you were interested in filling in when their regular transcriptionist was on vacation. That would get your foot in the door. I got my job the regular old way, I answered an ad. Good luck!
The story was (sm)

Letterman went on and on about wanting to be on Oprah's show.  Well, Oprah never called or took his calls.  Then she was reported as saying that she doesn't watch Dave's show and doesn't know what he is doing.  So Letterman finally laid off and didn't say much more about it because she never called.


So to him it probably was the event of the decade because he has been wanting to see her for so long!


Yes, it was touching.


Let me tell you a story.......
I worked for a very small MTSO, had two great accounts, no problem. This went on for several years, right up to the day she went off, fired several people, and threatened to fire me, also. I took that as my cue to leave said MTSO. I quit.

Several days later, she "needed" certain files that I had transcribed, which had already been sent to her and to the client. I had erased them from my computer. It was then, and still is MY computer. She told me point-blank that I had "no right to erase anything from that computer". Huh?????????

I suggested she contact her attorney, as I had done.

I never heard another word.

If it is your own property (computer), no one any way, any how, any where......can tell you what to do with it. Period.

Stand your ground and leave this company if they insist upon this policy. It is simply not right and it sure as heck is not legal.
Here's another story
A friend of mine had a contract with a local group of doctors and subbed some of her work out occasionally to me and another lady. The other lady didn't have a lot of experience, but had been subbing for her for over a year when all of a sudden she told her she had too many errors in her work and was not giving her any more. The lady got so upset by this that she wrote a letter to the doctor. The doctor in turn was so upset with the MT with the contract and wanted to know why she fired her and was concerned about getting sued and was just very upset that she had not even had a discussion with her or put her on probation or something. Maybe I should contact these docs adn apologize? It's not like I'm trying to get their business, just wanting to let them know I got fired and that I'm truly sorry they were unhappy. This lady doesn't even want to talk to me either by e-mail, messenger or phone. She is taying logged off of her messenger and won't answer e-mails at all. She is just hiding and avoiding this. I am not a confrontational person and have sent a nice e-mail to her, but she will not respond. Unbelievable. Maybe her docs will respond if I send them an apology.
More to the story...
If you want to hear more to the story, there were problems with TAT in the past. The fact of the matter is that when it occurred THIS PARTICULAR TIME, I was not fired on the spot, I was allowed to continue working for another week with geting work in on time, thinking everything was okay, not hearing a word that work would be ending and then at the beginning of the day today, told via e-mail that I was not needed any longer. She probably took that time to train someone else, I'm sure. I think that is so heartless and to not even face up to me or give me the courtesy of a phone call or a warning that my job was in danger. I hope this person can sleep at night.
You know I got a different story from them about
With the owner telling me one thing and the MT supe telling me something different, on the day I was supposed to do my training I emailed and canceled and declined employment with them. There has not been a lot of positives said about them since them. I'm glad I listed to my gut!
Here is my story......sm
I have been working at home for 16 years now, since my son was born. I have dealt with the strong urge to go to work outside of the home, even went on interviews and was offered many jobs; however, in the end, I turned down all of them. Reason: I chose to be a mom first and foremost. Secondly, why should I work out of the home when I can have the best of both worlds right here at home.

Granted, everyone's situation is different. I understand that.

It was my choice to stay home. My children are in their teens now. It is most important, for me, to be home when they get home from school and know exactly what they are up to, what friends they are with, etc. to try and keep them on the straight path to success and not get caught into the "wrong" crowd, which is so easy for teens.

The whole time I have been home, 16 years now, I have not regretted it for one minute. Did I think the grass was greener on the other side - Absolutely. In reality, it is not.

It all depends on what your priorities are and what type of life you will be happy with for you and your family. Only you can answer that from within.

Best of luck to you in whatever you decide. Remember, if it does not work out, there will be other opportunities in the future for whatever it is want to do. When one door closes, another opens.

have/had the same story - here's what I did
After grieving what could have been, moved out of the bedroom for about 3 weeks and refused toh ave relations - only way to get guys' attention. Then told him his inability to share his feelings was like trying to love a cigar-store Indian - if he is not human enough to have feelings, can't love him. He actually went to a counselor on his own. I refused to go with and said until he dealt with his feelings or lack thereof, would do no good to "air out" differences.  It's working, believe it or not. The last week he was very attentive to me and working on putting names on feelings and saying them out loud.
Well I can tell you a story........
I did QA for a service. Many MTs were horrendous. No such thing as QA checks or random evaluations, EVER, for years. Then they would give them great raises or worse promote some of these poor quality MTs to QA! I would sit back and watch, with my jaw dropping. Sometimes I even overheard conversations/comments about a particularly bad MT, like *she is excellent* or *she'd be great in QA*, lol. Why, because she simply did a lot of work and had many years in? A few times I tried to get involved and add my opinion but ultimately my advice was not taken so I began to keep my mouth shut and just observe the comedy show going on. It truly floored me. That is when I realized that this industry if full of incompetence and people often get promoted simply based on years in and the amount of work they do (even if it's crap). You have to wonder if before long, nobody in management is truly qualified. In my opinion, this is not just QA...this includes supervisors, managers, and on up. So there you have it. :)
Let me tell you another story
Years ago when I was younger, going to be married, mother shopped in store having birthday celebration, fill out card guessing ? in jar for prizes. She did, gay lady saw, got phone #, called us and made our life a living hello!! Called all hrs of the day, saying "hello honey!" and we kids and mother knew right away. Came home 1 day to find my mother and guy peeking out behind our hallway- detective mother had set up sting to catch this person. It eventually died but so many phone calls, gave us a heck of a time.
I saw that story too, but not on SNL
I read it on the Internet. It was said that they (two spiders, I think) had actually set up a home with a web and everything.

Mind telling us the kind of bugs in your patient's ear (since they really may not be the same patient and you are not giving identifying information)? Just curious.
You could have just given my story.....
xx