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Serving Over 20,000 US Medical Transcriptionists

Hey, it took us over 8, I repeat 8 weeks to sign my FIL up for cable TV.

Posted By: jus me on 2006-02-15
In Reply to: customer service - hates Vonage

US-based call center, talked to a different ENGLISH-speaking person....and they still didn't get it right for 8 weeks, 10 phone calls, no joke. It's not all the fault of the offshore workers, it's right here on our own soil. Go figure!


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Can you use a plus sign for hyper and minus sign for hypo?
x
My telephone service is VOIP, but it s through my cable service, along with my cable internet. .
We have had VOIP for about a year now and I love it. I really can't tell a difference in traditional service, except the price. One of the best calls of my life was to Bellsouth to cancel our service!
Comcast cable has ULD that goes through their cable sm
and there are no limitations. I asked them. They said that you could use the phone 24/7 and it would make no difference. The cable modem has a telephone connection and backup battery in there, all in one unit. If you lose your power, the backup battery kicks in for 12 hours I think they said. I personally was reluctant but it is clearer than Verizon regular phone service. Clear as a bell! It is $39.95 a month. If you have any cable service, you might want to check and see if they have this. This is VOiP protocol but I just have never seen anything that was as clear as theirs.

If Comcast has this, it is my guess that the other cable internet services either have it or will have it in the future. This is fairly new with Comcast.
Whatever u do, do not, I repeat
unless you like being taken for a total ride.  Lost wages, line stealing, lied to, work 7 days a week so their pockets can get fatter and yours gets thinner.  Just some friendly advice for job seekers. 
Might be a repeat but ..
did you try click on VIEW, TOOLBARS and make sure ADDRESS is checked. If it is then uncheck it and check it again and see if it reappears.

Also check on your standard toolbar where the front and back arrows, refresh, stop and home buttons are. I have accidentally drug mine onto that line before and it was a smaller version of it. If it is there you should be able to click and drag it down to it's own line.

I repeat.......
.. the company knowingly broke the law!  Nine years ago none of us knew anything about this subject.  She didn't complain because she didn't know any better, but she's still a victim.
REPEAT REPEAT REPEAT

It is NOT illegal to collect Social Security OR disability and still work.....I was just trying to find out how I could work and not make over the $900 a month I was allowed to earn. What is WRONG with you people?????


I am probably going to repeat SM

what a few other people have said.  You must prepare yourself in order to be successful in getting an at-home job.  You must have a headset, a pedal and books already.  How are you taking tests with no books?


You must also own a Book of Style if you are trying to get a job at one of the national companies.  You must know it before you test.


You must KNOW that you are going to be able to type at least 1200 lines per day and that DOES NOT include headers/footers and sometimes even spaces.  Do you know whether your current line count includes those?


You must be prepared, if you have this many years of experience, to put out your 1200 lines per day within a week or so.  If you are angry about something and your response is to drop your line count to 600 at a service, their answer to you will be see you later, have a nice life.


To be crying at work and not speaking to your manager is not a good thing, but you also should know that working from home is no cup of tea.  You will receive email with feedback you may not like, calls or email from an account supervisor that contain things that make you upset.  How will you handle that?


let me repeat what I said before

The element of control!


You got it, they don't.


The service (or client, if you call directly into it) has just so many lines and connections available. How will a service stay in business if they have 500 MTs and all of them want to work from 8 a.m. to 4 p.m.? So, they give the element of control to you ... "which time slot would you like to work?" There's nothing that says you can't bargain with them. I know you can, 'cause I have. I've had a problem with insomnia for years, so I'll work 2-3 hours until 5 -6 a.m. and then I go back to sleep for a while. When I get up again, I'll return to work for the rest of "the work day." That's one of the things I bring to the table. If the MTSO wants you badly enough, they'll negotiate on the times. If they won't, you don't work for them. You have the element of control.


As far as not knowing the law ... well, there's a very specific reason why you're told up front if you'll be an IC or not. And if you don't know what an "IC" is, you need to find out. If it applies to working and you get paid, go to the www.irs.gov website. No disrespect intended, but not doing that is as foolhearted (sp?) as taking a medication without knowing the side effects.


My temperament is such that there are some things I'm not willing to do. Work YOUR schedule (not you, personally) is one of them. I also won't work outside the home or learn a platform (i.e. DocScribe) ... no system is telling me how many lines I transcribed. That alone restricts my options of who I can work for. But, it's a risk I'm willing to take. So far, I've been lucky.


The bottom line is ... know what's expected of you BEFORE you apply for a job. But, don't apply for a position and when you're told that XYZ is "required," say "that's illegal by IRS laws." I've already been through it, and I'll tell you what the IRS told me:  "If you have the element of control, you're an IC."


And for the record ... an IC sets the line rate, not the service. They also determine the manner in which lines are counted (i.e. Sylcount, Abacus). People need to keep that in mind the next time they applying for a position.


I have said this before and will repeat again
I have worked on Escription now for the same hospital, outsourced and once again picked up working for the same hospital on Escription, same platform, nothing changed. DO NOT count on Escription taking over anyone's job. My dictators have for the most part remained the same. Escription started out as better than I would have expected and life was good. For whatever reason, it has gone to a lot of salad this day (mixed up mess) and it does things now it did not do in the first place such as not putting in periods at the end of a sentence and knowing the next word (which is capitalized) is start of new sentence, does not insert physician's names when said (and if it does incorrect such as Dr. Brown), does not number in sequence (it did when I first started on the same system) so when you say VR will eventually take over, I see every day where it has a long way to go. It is so irritating to me now because of what I knew it could do when I started about 4 or 5 years ago and now such a mess. It is not because of the dictators and I have no idea why. I sometimes have numbering going from 1 to 4, 4, 4, 4, 4 and then 1 and so on, well you get the picture. Thank your lucky stars if you have Escription that works HALFWAY right because mine has gone to the dogs.
That is true, when you sign up you sign up from the
day your former insurance terminated. Then it is on a month to month basis.
I repeat, the price of everything, the value of nothing.nm
nm
Do NOT get Vista. I repeat - DO NOT!
Better to buy a system at Best Buy and load your own software (i.e., XP Home Edition).

I repeat - and YOU have never had a typo?
x
repeat offenders
I used to transcribe dictation from this one guy who was a chronic um-er and and uh-er and paper shuffler. Just for the heck of it, once I counted how many times he said "um" or
"uh" in a three-minute dictation, and it was something like 45 times! OMG, ridiculous! I've always thought that a good punishment for terrible dictators would be that they have to transcribe their own dictation for awhile!
Know this is probably repeat question but...
What are you using for a computer? I think in the past you said a laptop but I am not sure. Also, if it is a laptop, did you have to add extra memory, etc., to load all the software programs you need? I am very interested in what works as I have such back problems I had to let a lot of business go and am sorry with all this economy stuff, had I had your brain and done it your way, it would have been worth the investment. I just worry some won't accept a laptop, etc. Appreciate your comments, you are truly a "helping" person, that was the reason I chose this profession but not too many want to part with help. Kudos to you.
Repeat after me,,,,, I love that movie.
:+
My calendar says it's repeat the same sentence over-n-over day
.
Dont mean this situation. Mean repeat blanks,
x
You step on someone's foot to get them to repeat what they said if you didn't hear them the

first time. 


LOL...this IS fun


Guess you missed the part about deleted posts. Sorry, can't repeat again
nm
Computer techs - I want to add undo, redo, and repeat to my IE toolbar which are not listed as an

nm


Yes--it airs at noon in the Pacific time zone after a repeat of last week's show. nm
xx
Poor dictators that stumble over something and do not repeat the sentence to clarify, choose to mumb
x
Cable
I notice you have Adelphia!I have it also in Ohio and am anxiously awaiting Time-Warner to take over and get Roadrunner. I've had problems and problems with it over the years. I can't get fast access with our phone company as they are not down our road yet (in country). You are lucky to be able to switch, though.
Anyone not have cable TV at all?

What do you watch?  It seems like the primetime sitcoms aren't very family friendly.  We just canceled our basic cable because they took two more channels away, Discovery and ABC Family, which meant we were paying $20 a month for TBS, PBS, and four free local channels.  Nobody watches channels like Home Shopping Network, QVC, or Government Access, so why do they even include them?  There's only one show I'll really miss, but it'll be out on DVD eventually.  Not that I even watched much TV.  The house just feels really quiet without any background noise.  Where's that Internet radio site I bookmarked?


If cable goes (sm)
Looking into Vonage and wondering about problems with cable if it goes down, not quite sure how it works. email me please about ur opinion
sohocafenoir@comcast.net
thanks much...
got rid of my cable, no more TV
for a year now.  Just watch movies from Net Flix.  Got tired of all the commercials.
cable
I have cable and love it. Before we moved here I lived where I could only get dial up. What a difference. It is worth the money!
Ahh. Thanks. If that's cable TV, then that's why
.m
Cable or DSL
I have had cable internet service and thinking of switching to Bell South Ultra Fast 6.0.  Do you think Bell South is okay too?
used to have cable
The vonage worked great but it never failed if I needed to work at night my connection went down for upgrades or someother unavoidable thing. I am sure it was my area because they were redoing all the wiring and such. Hope it goes well for you
do you have cable?
If you have cable in your house you can see if you your cable company offers phone service. The only truly unlimited phone plans I have found are cable phone and internet phone such as Vonage. Also you can check with your phone company. They may have a VoIP (internet) phone plan themselves.
Can't get cable where I'm at...
Only satellite. I will call my phone co. and ask about the VoIP. They're a rural company so I have no idea if they even offer it.
If you have not had cable before..sm
I am not sure how Charter does things, but I have Time Warner, who is the actual person(s) to be setting up your computer connection, etc. At that time, they will also set up an email account, give you a temporary password, which you can change to your preference after set up, and whatever else they need to do. They adjust signal quality, speed, etc. My user ID was chosen for me by the cable company..I did not have a choice, so not sure about Charter. but this is pretty much the norm. I would call Charter pretty quickly, as Time Warner always has like a two week delay as to when they can come and set things up. If you need to make an appointment and don't want to wait two weeks, I would do it now. good luck.
Cable vs DSL internet?
I have cable internet service and will be relocating soon to an area that has DSL.  Just wondering, since DSL goes through the phone line, is there any electrical involved; or should I say, if the electricity goes out does the DSL stop working.  I am wondering, if I invest in a laptop and have DSL also, if electricity goes out, would hardly miss any downtown, with the laptop having battery and all.   Is this correct?
I rigged up a cable that would
go from the speaker of the computer into my Dragon microphone, but it didn't even remotely work due to the training aspect of DNS.  Also, I tried the redictating thing, but it was just faster and easier to type it myself using my expander than to reformat, edit, and correct everything.
We have no cable. I yanked it. sm

I've had cable off and on, but this time it is gone for good.


I caught my 9-year-old daughter hiding under a wonderful tent that she made in her room with sheets and blankets, etc.  It didn't take me long to realize that she had covered the TV, plugged in headphones in the back, and was watching MTV!


TV today is just disgusting.  What they are allowing on family time gets worse every day.  What used to be PG-13 is now PG.  What used to be R is now PG-13.


So much for George Carlin's old comedy thing about the seven words that weren't allowed on TV.  What?  Are there like 3 left now?


NO CABLE TV at my house. The local library has a HUGE amount of videos that people donate to the library and they don't cost anything.  When the kids go to the library to get a few videos, they also pick up a book!  Amazing isn't it.!  No advertising.!  Watch out though, it'll cost you a nickel a day if the books aren't back in time.


It has made such a big difference.  My daughter takes the dog for walks. She planted a flower garden that is now coming up. She swims in our pool.  She does word find puzzles in a big book.  She reads at night. Her friends have started to hang out over here because they are tired of sitting in front of the TV.  They go catch frogs, climb trees, chase butterflies, etc. By 9:00 every night she's sooooo dirty and sooooo tired, she takes a shower and goes right to sleep.


Think about it. 


Public TV is getting to be just as bad as cable.
Good old evening family sitcoms are just smut and garbage.  We have a Netflix membership, so I fill up the queue with kids or family movies that I've researched and approved.  The kids have been watching those all summer when they feel the need to watch TV at all.
Do most of y'all have DSL/cable?
It seems like most companies now require it - anyone still on sloooooow dial-up?
No cable, no TV, no antenna
We don't have the TV hooked into anything... not even to get the local channels off of the antenna.  We just watched moveis on DVD or video if we want to watch something.  I miss the news sometimes, but when we had it we either never watched it or couldn't find anything good on it.... what is the point then? lol.  Much better this way. 
No cable/satellite here either
Don't miss it. Don't really have time for TV. Getting really sick of Law and Order when I can watch though.
No cable? oh my...i'm addicted
to the news channels, Discovery and TLC.  Our cable company "bundles" different tiers so you do get ripped off if you have just one favorite, but mine, well the news, not sure why though with all the murder, scandal,e tc.  I blame my neice that I inherited it from her lol. she is the absolute worse!
We have ours through our cable provider...

Wireless here, too.  DBF has 2 puters in his office with the router to the main, NIC card in the other, ditto on the NIC card with my stuff in my office.  He sure is handy to have around...my own personal "tech support." 


busness DSL or cable
When starting your own accounts is it necessary to have a business line set up in your home office?  I know it is more professional, but is there a law that would be broken by not having it when you start out?
I have unllimited LD through my cable co (sm)
I have Bright House cable (formerly Time Warner). They have a digital combo where I get phone, net, and cable.
my Vonage goes through DSL, not cable
so I'm out of long distance/internet if the phone line is down, but I wouldn't be able to work anyway without the phone line, so it makes no difference.
cable Internet.
Cable Internet just recently became available to my area.  I was excited because most the MTSOs require cable.  I am currently on satellite.  I called about the cable internet and they said for a home office it is $80 per month and you only get 10 gigabytes or megabytes (donít remember which) per month for downloading stuff off the internet. Then you get charged extra.  Is this normal for cable Internet?  It sounds strange to me but I am not very savvy on these sorts of things.
Wireless & Cable...
I know this is probably a stupid question, but what the heck. I have cable internet with only one cable outlet, which is in my living room. I currently have my computer in the living room but would like to put it in the back bedroom, which has no cable outlet. If I go wireless can I just put the computer in that room? Is NetGear any good? Simple to set up? TIA!
I am seriously considering cancelling my cable, SM
although I would miss Food Network, History Channel, and such.
As Larry the Cable Guy says,
GIT 'ER DONE!