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Production improvement plan?

Posted By: txtype on 2008-04-09
In Reply to:

A friend of mine who is a fellow scribe has a supervisor who is asking her to come up with a "production improvement plan."  Assuming that her Expanders are already highly functional (she ony adds to them from time to time after 15 months of working on the same account), any other ideas of what a production improvement plan would consist of? 

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You're confusing the new QA plan with the new pay plan. New pay plan is still completely under wr
self improvement
Did you read Amanda's last comment? Here it is:

' I am going to college to get into another profession and be done with all of this.'

My answer:

I applaud this sentence in your last comment.
And for THIS I say 'Thank you, Amanda!'. For being so courageous and honest.

Working like a 'horse', eating lunch at the computer, not having time to go to the bathroom, taking only a total of 40 minute break in an 8-hour workday, is NOT a good suggestion to improve work conditions and an incentive for self improvement. This is slavery.

Therefore Amanda decided to go to college and give it ALL up.
Good for her!

Always room for improvement

I do agree that they have areas where they need to improve but I promise you that they are working hard at making changes for the better for the good of the MTs out there.  I'm sure I'm going to get slammed for coming to their defense (I can take it), but I just find it a bit hypocritical that so many people are so quick to bash them but yet don't hesitate to send folks to the organization when they need something such as the QA Document.

I probably shouldn't have jumped to conclusions (yes, I'm guilty), as I don't have any idea if those who posted above referring this person to AAMT are pro-AAMT or not.  But, still want to say hooray for seing SOMETHING positive being posted on this board about AAMT.  No, they are not perfect but they have achieved great things and greater things to come, I feel confident.

I was wonering if there has been improvement

I see they have a bad rep in the archives, but I heard they were better now.

Thanks for your response--8 cpl starting is what I have seen a lot of on here for other companies. Does anyone know about editing starting out pay with SoftScript?


A trailer would be an improvement over my house.
I would love to be able to afford a nice trailer.  At least most of them have two bathrooms.  Right now they are out of my league.  I live in an older house on a farm (170 acres that we have paid for).   I am not sure I would enjoy living in a "park", but more because of the lack of privacy than for pride.  Now there are really nice upscale communities of manufactured homes.  Of course there are still a lot of snobs around who look down at their noses at anyone who does not live up to perceived standards.  My brother works for a dealership.  I have visited and looked at those homes.  Some of them are out of this world.  Some are made up to the quality of a regular house and cost accordingly.  With some of the shoddy construction I have seen in new homes lately, no one really can honestly say that these houses are any better than a "trailer".
Work 2 jobs here to pay off home improvement. sm
I am currently working a second job to pay for some home improvements.  I figured it would take about 3 years to pay off the debt but now it is looking like it will be more like 2 - 2 1/2 years.  My kids are older so they understand but I am TIRED!.  I have worked this second job for about 1 1/2 years now and while I am glad I had it available, I am about ready to quit the second job.  What good is a nice house if I am to exhausted to enjoy it and my family?
Taco Salad and the really hot Aussie home improvement guy ...
CAN'T remember his name. He'd be able to fix up a nice little hut! Ooooolala!
At my company, as soon as they start showing improvement, they are gone and we get a new batch.
I am talking about the QA plan I dont know what the new pay plan is.
Just enough to cut into my production. nm
Don't "P" off your coordinator! lol
 I have been transcribing for over a year now and I STILL cannot produce 1200 lines a day.  Sometimes I have to work 8 hours to do 900.  What is my problem?  My account manager says most transcriptionists can do 1200 lines in 6 hours.  Please tell me how you do it!!!  I have developed a good Expander vocabulary...
There are a lot of variables in this issue.  I know when I have op notes or certain ESL dictators and lots of discharge summaries, my line count drops tremendously.  If I have ER notes which I love, I can do a lot more.  What are your report types?
I have two accts that i can type at least 500 lines per hour!
Production QA
I was looking into a QA/editor position being paid per line.  (5 cpl)  Does anyone have any suggestions on whether to look into this more?  I've been a Transcriptionist for 10 years and I am interested in a different position than typing now.  Any advice would be very helpful.  From what I understand (??) it is US-based MTs with 100% read throughs on average ESL accounts.
production pay

I'm sure with your 15+ years of experience and your speed you will do very well pay-wise.  Be sure your internet research skills are honed and this will make you even more successful.  You may want to try and find an account that is all cardiology or all operative notes if you really want to hit the ground running.  Good luck to you! 

Please try doing more ops. Your production SM
will increase because the doctors dictate faster and some will say the same thing over and over. You can make samples of their standard reports.

Speaking of samples, can your supervisor send you some? Ask to be sent specific op reports such as ob and ortho. Those are the ones the doctors say the same stuff all the time. Try mastering one specialty at a time.

You will be doing yourself a favor by learning to do more report types.

I know this isn't answering your original question, but I would really like to encourage you to try them. I know you can do it! :)
I am on production too s/m

does anyone ever think of that?  Everyone keeps saying we are paid to fill in their work, but does anyone ever consider that I get paid by how many jobs I do in a day?  Filling in 20 blanks on 1 report versus filling in 1 blank on 20 reports makes a difference to me.  Nobody ever thinks a lot of us get paid just like you do, by how much work we produce.

How long does it take to get up to 1200 lines?  I've been reading the posts on cafemt.com and I can't believe some of those people get 2000 lines.  How do they do that?  Any suggestions would be great.  thanks.
i average 12-1400 L/day but that is on a 6-7 hr workday. I do acute care, lots of chunk-type expanders, very few 'normals', mostly decent dictators. On days with more diffi dictators, too many short reports, etc, its good if i average 170/lph. i'm not that fast but i get up to 260 lph at times, yet average 200/lph. i've been at this several decades, but take more time than many (probably) to research something or verify accuracy too. i take lots of breaks too, so it stretches my day out. On the other hand, i have, in my years, seen some extremely fast typists, and people who can stay put in the chair a long time. if you have the knowledge, stay put and build momentum and are naturally fast, i can see being able to do 2000-2500 a day with quality. but maybe you burn out or stress your arm nerves too much in a shorter time.
Okay, you might have some good points but how come the majority of us, who loved our jobs and made great $$ on any and all of our accts are having the exact same problems, the exact same worries at the same time? 
500 lines an hour are 12.5 pages! A page has usually 40 lines.
There are people who cannot even read so fast.
I bet all is Expanders and mormals.

LOT more to MT than just production. sm

Maybe you worked at one of those very rare places where they compensated a MT for her knowledge and expertise and not just her production.   

Also regarding production
None of us can compare ourselves anyway because there are so many factors involved in determining how many lines get done. Within my own accounts, mine vary up to 70 lph, and I swear I am working harder on the slow days!!
VR Production
Does anyone consistently edit 450 lines per hour on EXT VR? That is what I need to do to keep my salary the same and so far I am not even up to 300 lines per hour. Any suggestions to improve my line count would be much appreciated. Thanks!
Much better for me on production

I worked in house for about four months last year and went back home.  Hated the office politics crap, but I made significantly more per hour at home than I did in the office.  I was considered a newbie and so wasn't paid as much  hourly as the women who had been doing it for years.  Because I'm MUCH faster than they are, though, I make more than they do working from my home.

It all depends on your line rate and your speed, and what you think good money is.

Oh, is that so? We get production bonuses, but none for
ASR production increase?!?!
Anyone want to know how MQ came up with the figures to say we have a PRODUCTION increase because of ASR?  It will surprise you!
p.s. ASR production up.............. I forgot
to mention that even though my production is up a bit with ASR, it only makes up for being down on production with DQS in general, finally back to getting my lines in an eight hour day instead of 10 hours.
DNS and line production

>>>I have wondered if Dragon Naturally Speaking for Medical Transcription is a way to increase overall line count.

1.  It takes several months to reach a good production level.
2.  You need to listen to the dictator *AND* dictate at the exact same time. However, if the dictator is one what requires a lot of mental editing, you're better off using the keyboard.

>>>I seriously want to know how is it that some MTs can type up to 2000 lines a day!  That is phenomenal!  Is there a secret?  Please share!

I used to transcribe 250 lph (gross lines) back in the days of using a typewriter (no Expanders and time spent erasing carbons), plus I was only typing around 90 wpm, which isn't all that wonderful. So, my suggestions are:

1.  Stay focused.
2.  Make the best use of your Expander as you can.
3.  Don't treat the BOS like a bible.

Oh foeey on production
Well, you are hearing right then honey.

I do run a great company and I am overwhelmed with some of my girls' abilities. They never cease to amaze me. There are only a handful that really mean something to me and to be honest with you they are not big producers (of lines that is) but that is okay with me.

Our turn-around-time still beats any competitor. Go ahead Spheris, SoftScript, or anyone and try to beat a 3 minutes turn-around-time. Sorry, but it won't happen. My girls are trained to know what happens when they make me happy, and for that reason, and that reason only, I run the best business.

My production went in the toilet....
None - pay is on production - per line. nm
Has anyone increased their production with

traffic/production mgr
and an awesome hubby!
QA pointers in regards to production
I am trying so hard to stay above the 98.5 QA requirement but I find my production has lowered to practically 1000 lines in a 9-10 hour period.  My problem is not misspelling terms so much as missing words such as "an, a, the," etc, and then of course I am re-reading every report, which slows me considerably.  I am on a heavily accented teaching hospital account, and sometimes the sound quality is bad, but I am losing money big time.  Also if I fall below 98.5, my line rate goes down also.   Help!  Any and all appreciated!
Production e-mails
Sounds like we work for the same company!  I wonder if the whole company is doing that or just particular team managers? I really don't mind it that much, it kind of keeps me on my toes - but I can understand your frustration.
If an MT is paid hourly, then the law states that OT is mandatory.  But, "certain computer related occupations" per the Department of Labor, are considered exempt.  I tried to find the right web page for it, but I couldn't find it.  I know that even my husband, who works by production, does not get paid OT.  Most times they will offer an incentive when they want the work to get done faster, but no OT.  If anyone finds the link, let us know! 
production & baby
My suggestion is that you to hire a sitter. Breastfed babies, generally speaking, do not sleep as long as bottle fed ones; they have to feed more often and are used to being closer to mom. I would get a sitter, because your current method is not working. Right now, you can't give your full attention to your baby or to your work. Believe me, the baby knows this too.
per my accountant - and being on production

being on production, you don't know what you're going to make - so it doesn't apply to us.  In the beginning, I used to pay quarterly.  I now pay annually and the IRS just returned $3700 in overpayment to me for this year.  Yep, I just recently received a check back for overpaying my 2005 taxes!!!  As long as you pay and on time, the IRS lets us do this.  Been doing it this way for years now and I have no IRS problems *thank goodness*

Better get a better CPA/accountant if they don't tell you these things......or maybe different strokes for different states, but I don't think so.

work production
In my experience it's any work that has repetitive information, normals/macros etc that you can insert into the reports over and over again.  A lot of my docs have pretty much the same physical exam for example, so I'm not retyping it over and over again.
Production is my paycheck
I work in 1 of my bedrooms with a big window facing the driveway. I have done this work for 30+ years. The office also has my husband's computer in it. I have absolutely no problem in keeping my mind on my work, the pay alone is the answer, no work, no pay and the more lines the better I feel when I get that check. I never see things I should do around the house because I have a housekeeper that comes every other week and takes care of things like that for me. Housework is about the last thing I want to do!!
production and time

I am so frustrated with how long it is taking me to get my quota every day.  Today is going to be rough because all the kids are home from school, but on most days, it is just myself and my 4-year-old son.  I do about 1000 lines per day and it takes at least 7 hours.  Is this normal or should I producing way more in this time frame?  I have been in this field for 16+ years now.   I work for a great company and most of the accounts I have are terrific with excellent dictators.  I am up and down a lot, but it just seems like forever! 

Oh - and I do not spend a lot of time on this board during my working day.  In fact, I haven't posted here in a long time!!

I'm just curious how long it takes other experienced MTs with normal work-day interruptions to complete about 1000 lines of transcription each day?

I went from production MT to QA and back to
I, personally, found that the QA cons outweighed the pros, and I was making about $20 per hour as QA.  Went back to production MT and have not regretted it at all.  I have had offers to QA, for $18 to $20 per hour but politely refused.  If there were a specific reason I could not transcribe (carpal tunnel, arthritis, etc.) then I would go back to QA or possibly VR.
MT production incentives
I'm doing an MT class project and need to know this:  when a Transcriptionist is paid and hourly wage plus production incentive, HOW MUCH is the incentive (generally)?  I've had trouble getting this info so far.  BTW, the project concerns an in-house transcription department.  I appreciate any help - even educated guesses! :)
Production incentive

The last hospital I worked at paid an hourly wage, no incentive, and had a minimum line requirement per day of 1200. 

The problem with this scenario is that there is no incentive to produce more - thus the term * incentive *.  If work became backed up, we were offered overtime.

When I worked in-house for a service, we had a line per day requirement of 1200 and anything over 1200 lines per day was paid at 6 cents per line.

I have not worked on production before, only

converting my typing speed into an idea on how many lines per hour I could expect of myself.  I've done acute care MT for over 15 years and am considering going to work at home on production pay.

I type a very solid 127-130 words per minute.  So, how does that relate to lines per hour that everyone talks about? 


Doing some figuring on your production

If you do 3000 lines per day as you say you do and for example it's all VR at 0.03 cents  per line that's $90 for a day's work.  So you would make a little over $11.00 an hour.  It would be $15.00 an hour paid at 0.04 cents a line.

Not so hot.  I predict VR will cause MT wages to decline at current pay.  I've been doing VR for over 2 years and it is not over twice as fast as typing in general.


Wow, I would too for that kind of production! - nm
Rethinking production pay...
I used to be paid like that years ago at an in-house job. I made $10 an hour and was required to do 1200 lines a day. Anything over that, I made 3 or 4 cpl a line. It was typing 1800 to 2200 lines a day. So I made good money.
Chartscript production
Are you able to get a good line count with Chartscript.  How long would the learning curve be when first starting on CS.  Thanks.