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I worked in QA for Transcending back in 2000-2001. They were paying hourly back then. SM

Posted By: Tinks on 2006-12-07
In Reply to: Title: TRANSCEND QA Position - anon

The accounts weren't too horribly bad.  The reason I ended up leaving was because slowly but surely they began to inch closer and closer to paying QA by production.  When I first started, the quota was something like 30 reports a day.   We simply had to make sure that we QA'd all reports that were close to being out of TAT first and then do the rest.  Then, my supervisor left and they hired a new one who immediately called a big teleconference meeting and said we had to up production to 60 reports a day.  Then, they started counting lines.  Which was fine because they were still paying hourly.

Next, there was an MT who used VR software because she was blind - yes blind.  Again, when I first started, I was told we had to edit her entire reports because she used the VR software and we had to make sure that everything was correct and made sense.  Then, we are told only check the blanks.  I wasn't comfortable with that and I continued to completely proof every word.  Then I was called on the carpet not because I wasn't meeting the production quota, but because I was ONLY meeting the production quota.  I told them I was proofing all of the MT's work that used VR, I was told that no one ever told me to proof every word of the VR reports and that I needed to fill in blanks and move on.  When I voiced my concerns, I was told that was my job, to fill in blanks and I should move on and strive to product above the standards.  Next thing you know, rumors abounded about changing the QA staff to being paid on production.  So I left. 

There just seemed to me to be too little concern for quality and more emphasis on quantity and I just didn't want to be part of company who would take money out of my pocket just to line their own and that's what they were doing by putting QA on production.  I also am not comfortable with the job of QA being thought of as a blank filler.  There is much more to the QA profession than just simply filling in blanks. 

I don't know if Transcend ever did start paying QA by production, but I could see that the idea was being floated there.  Maybe there was a enough protest that they didn't change from hourly. 

Good luck to you!

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And they have been that way since I worked for them back in 1999 or 2000!
I'd love to be back inhouse, paid hourly, and
a bad dictator or a report that's interesting, but slow to do. I'm tired of never having money for food, gas, clothes, fun, or anything else. I'm tired of no holidays off, and having to work a 12-hour day to make the minimum line count. And no, I NEVER get overtime, cuz they don't pay it. I think the hospitals should not only first give work to it's HOME BASED employees, but I think they should hire more, instead of farming it out to god-knows-where all over the world.
You obviously do not work there. They started paying the extra a while back for OT. sm
Phoenix Medcom- Another apply a few months back, ask to take a test and never heard back??
I applied a month or two ago, received an email from someone asking if I would take a test and said she was getting ready to go on vacation for a week, so I hurried and immediately and told her I'd love to take the test. I never heard back. I waiting thinking she went on vacation and would contact me when she got back to do the test but nothing...very strange..Just wondered if this happened to anyone else.
I worked for them a while back...
I never got to their required line counts because of filling in so many things with each report.  Finally, the recruiter called me and told me we would sever the relationship.  I sent the equipment back and got paid for my lines.  Working at much better place now where all the demographics fill in automatically.  Was not a traumatic event to leave them.  Go on with your life.  There is more out there in the world.  Bueno suerte!
You must have worked there a while back because...sm
The rental fees have been gone for quite a while now. The company has been restructured over a year ago and extra management added so questions can be answered promptly on accounts. Potential new employees are given in writing details of the pay rate, scheduled work hours, etc as part of the employment package.
I have worked for them and went back sm
I left primarily because last fall they didn't have enough work and we aren't talking low on work, we are talking absolutely NO WORK on the system for hours at a time. I don't know if they were overstaffed or what.

I was invited back recently and jumped at the chance. The new MT manager is a gal I worked with previously, but she had been promoted and she has many excellent ideas about how to make her organization a team. I really enjoy her.

As for the work, right now there is no problem at all. I think that this gal is pretty careful about hiring and not overhiring. She will ask if you can work more and go to a couple of crosstrained MTs she has and best yet, she will get right on there and type herself before she will hire a new person. I love that feeling of reality and support on her part. Her boss is an extremely nice, very professional gentleman whom, I believe, truly cares about the MTs and his staff.

They pay well IC and I'd go for it. The platform is a Word client and I love it. It took about 3 hours for it to go smoothly for me, if that long. Tech support is wonderful, he knows what he is doing and he is pleasant.

Umm email if you need other information.
Worked for them a while back...
What's going on now?
Has everyone heard back from Keystrokes yet regarding the email we received a while back?
Just wandering why I haven't heard any response yet.
I worked for Oracle back sm

around April of this 06 for about 3-4 weeks and it was a total joke.  They don't have instructions to their platform in any kind of organized form.  Their training is about 1/2 to 1 hour and then you are on your own. I made absolutely no money and have been doing this for almost 30 years.  I wouldn't go there.  The people were nice except the one that i dealt with in Human Resources before I started.  That should have given me a clue.  I live in the south (originally from Michigan) and happened o say you all and she had the nerve tocorrect my grammar.  None of her business.  Obviously she doesn't know anything about being rude or different parts of the country. I should have just called them back after that happened and before they sent out my information/supplies and told them to forget it.

I have a motto of my own that is if it doesn't come easy, don't do it.  I went against my own values that time and got in a total mess.  Their platform then was a joke.  I don't know if they have changed in or not, but I wouldn't work for them again.

I worked for them a few years back
Never had any problem. I was on a surgery center acct, loved my supervisor. I ended up quitting to go back to an in-house job.
worked with them quite a few years back...sm
owner and her husband were great people and fair. Plenty of work all the time. I just could not get used to NOR did i like that EMDAT platform. it was taking forever for my lines to add up. I detest Emdat.
I do not want my youth back, worked too much
and wound down to only 1 job now, not full time anymore and drawing full retirement SS along with my pay from my job. Now, this is when it gets good and feels just like when we did make the big bucks only now I am not working excessive hrs, much easier in my later years.
I worked there a few years back.
There are good and bad. My experience is from a few years back, so I can't say how they are now. First, they have EXCELLENT trainers and support staff. Very professional and the owner is very kind. I really liked her. The bad was that I think when I left I had about 4-5 accounts and still sometimes ran out of work. They would just keep throwing another one at me. I would learn it, and it would be low. This may not be a problem still. I don't know. You have to set a schedule and work that exact schedule if there is work but flex if there is no work. You have to have a time clock, which I did not like at all. I think they only give about 4 days off the first year and you CANNOT take unpaid time off, so I did not like that either. They may have ironed out some of those things. They are very nice people though. Hope this helps.
A few years back I worked for

an MTSO that asked for suggestions from all its MTs on how to make our working experience better.  So I made a few recommondation, one of which was for some kind of forum where its workers could get together, get word help, share tips on the platform, accounts and difficult dictators, and kvetchz some.  The response that this has been considered but voted down by management because such forums tend to become negative. 

My idea had been that if it were a company-sponsored board the comments would be more constructive than anonymous bitching and ranting on a board such as this;  then management would have a handle on what was bugging people, and could respond and maybe remedy some things.  Apparently their fear was that people would be frank about problems they were having, others would agree,  and the suits would then have no way to claim they were unaware of problems.

So we had to turn to a forum like this and management definitely monitors what is going on, yet can deny that knowledge and not feel obliged to respond or fix anything.


Yes, worked for them back around 2003 (sm)
Stayed about 3 years. When I started, they were still Edix, and they were fabulous! Good line rates, great QA team, and some of the nicest trainers I've ever worked with.

Then they gobbled up a few smaller companies, became Spheris, and took away our quality bonuses, moving to a strict production-based incentive program. It was still okay for me, because I really liked my accounts and had a great supervisor.

Then they chased off some of the best supervisors, and then I moved on.

I tell friends who ask now that it's a great place to build experience if you are just starting out, but that I would never advise anyone to stick with them long-term. There are better firms out there. Not bad, but not great, in other words.
I worked for them a couple of years back sm
Nice bunch of people, all IC. Nice platform. Always had plenty of work and I think they paid 7 cents a line. I did weekends and always had work. I'd go back to work for them if I could. They had lots of radiology and acute care and tons of cardiac.
I tried Vonage a while back, but I didn't think it worked very well at all and got rid of it.
I worked there and left, recentily went back and
this is where I will hopefully retire from.  I went from company to company and was never happy with any of them.  MQ works for me.  Very happy that I went back!
I worked for them a couple of years back... SM
They are a pretty good company to work for.  Pay always on time.  Work flow waxes and wanes sometimes, but pretty consistent.  I liked them.  Only reason I left was to take a job in the office which didn't work out.  I'd go back to them in a heartbeat if I didn't need bennies.
I sent them an email back in August and never heard back sm
Is this company on Long Island? I checked out their website and even tried calling once. Were you successful in contacting them? All i know is that the company is owned by some doctors.

Hopefully, you will hear back. Unfortunately, I immediately heard back from MD-IT
but somehow with over 16 years of experience, I blew the test.  I was soooo disappoionted and yet pretty stunned.  I am by no means perfect but I haven't flunked a test in years.  I expected it in my early years but not this far down the road. I was so confident and they will not tell you which part you did not pass and why so it really just blew my mind.  I must have been in shock for like two hours after I got the email. Oh well, someone will want me....hopefully.  I was thinking about OSi but I don't think I could take another rejection if I never heard back. 
Pay was low back in 2005 unless you worked the entire weekend. nm
I worked for them PT awhile back -- 20 hours a week min., I think. nm

I have worked for MQ, Spheris back when it was Edix, Transcend and OSI. TransTech is by far the bes
The pay is decent, probably not the highest in the business but not the lowest either. The benefits are good. Pay is always on time. Great bonuses. Great communication and most of all I really like the people and it makes me enjoy being an MT again.
I worked at TC about 3-1/2 years back. I found everyone to be helpful and friendly. sm
The pay was pretty good and the account was easy. I just had some sound issues and got a better offer elsewhere. Does PY still work at TC? She is a great lady and I thoroughly enjoyed working with her! I'd say to anyone looking to give TC a chance! They are one of the better companied out there; small by mighty!
I worked for them years ago, back in 1994. No one was working from home then... SM
Well, if you were working from home, you were coming in and picking of tapes.  It was a pretty good place to work.  I was just starting out as an MT so it was really good experience for me.  They paid me hourly, but I was in house back then.  
I worked for Keystrokes a few years back. There were some problems but was told they were working on
I had heard that before, too many times to count, so I left.

I came back 2 years ago and it was like night and day.

All of the old problems are gone. They blamed them on growing pains and never denied them. Instead they fixed them. They have my vote!
Have worked for both. I am back at Keystrokes after making the mistake of leaving for Accusis.
My pay at Keystrokes has always been much higher because they seem to never run out of work. Accusis is mostly offshore, which is a negative to me. Ask Keystrokes to match the rate, I bet they will if you forego the review in 90 days. I will never leave again!
I had the same thing happen, went back to MQ, went back to KS and could not be sm

happier.  I am on a different account then the first time and it is as if it is a different company.  I have a great lead who leaves us alone most of the time but is there when I need her.  It showed me that you can have a different experience within the same company.

I have to say that in the few weeks since they have the new office, it is much more organized probably because there are a lot of people there all the time.  I had the pleasure of speaking to the new HR manager who was HR at a hospital, got my questions answered about insurance as I am going to full time and had a live voice pick up the phone.

Not all change is bad.  This is one company that has changed for the better. 

I was reading about the back up help. I would like also to have some back up work.
I am not getting anywhere near 12,000 lines this go around.  My goal is 12,000 lines each pay period.
Where did you see they were paying hourly?
Hourly Paying Jobs
Can someone tell me if they know any companies that pay hourly to work from home? If someone knows any names of companies that pay hourly, please let me know.

Thank you for your help in advance

Sincerely Crystal
Hourly paying companies
Can you give me the name of the company? I would appreciate it.

Thank you
Back away from the hoops!! Back away!
I worked for them about 6 months - same mess to get hired - FBI check is right! It was unreal. I was so excited, though - they promised me the moon, and I really thought I had found my new home after centuries with that other company who shall not be named.  What a disappointment, to say the least. All around horrible experience, and I would NEVER recommend them. Certainly they were not worth the hoops at all. Total waste of effort.
hosp I worked for paid IC MTs $1.25/min for 2000 min/mo and
I've worked both per line and hourly..sm
so I wholeheartedly agree with you that, as an hourly MD, there's no justification for subquality work or passing the buck along to QA when not absolutely necessary.  Maybe that particular MT wanted to show how much work she could produce in so much time.  Neither is it justified by a production-paid MT.  It would be inexcusable in a regular state of affairs where, at one time, an MT was able to make a fair living, whereas most find it difficult if not impossible to scratch out minimum wage and having to do 8 hour's work of work in 12 or more hours.  But, as you did agree in your post, it is certainly understandable in the latter case.  MTs are fed up, burnt out, etc, and realize they're for the most part getting a rotten deal, especially as paid-per-line, home-based ones, and the bottom line, whereas it used to be quality work and being able to take pride in it being replaced by rushing to get enough work out to keep the lights on and kids fed.
I'm glad it worked out, but if she is paying you
she has to have some information on you, phone number, address, etc. 
Worked for her briefly, that not paying for lines.sm
that sucks!!!! you make NO money that way.  But when I did work for this place, i never had a pay issue problem, just could not stand not getting paid for spaces.
Worked out to a pretty good hourly rate, just not the right company for me. nm
Only if you need the experience I guess. I worked some real low-paying ones -
in the beginning for that reason. If you mean the letterhead and like page numbers, then no. But if you're referring to the headings like HPI, PMH, etc., those should be included. You have to put them in. I know at least 1 company that cleverly didn't pay for them. That was quite a few years ago. I quit in 3 mos.
Back to ya!
Thanks for getting back with me!
Has anyone gone back
to Transcend after receiving letter asking you to come back?  If so, how are things this time around?
I'm not looking for a pat on the back and
I know it is like that everywhere but I'm sick and tired of cleaning up after this person, getting phone calls begging me to fix this or that because they can't count on this other MT; I mean the list goes on and on. I know that in this field flexibility is everything but I'm also not bending over and taking it anymore, I'm flexed out!
They got back to where

Get off of her back!
This was a simple question. If you don't have the answer, don't post. No get in the shower!

Wanna play?
As a Medquist or MQ employee, and I have seen many on this board, we have legitimate complaints about what has been going on.

The REAL FACT here is that many of our offices are closing or have closed, we have been transferred to the Amherst office, we have no work, no one wants to discuss it and many other issues. There are problems and this is a FACT.
RUN and don't look back.
They are BY FAR the worst company to work for.  Pay, even though it is direct deposit, was never on time. Sure, they offered to pay for you overdraft fees, but it took forever to actually get your pay.  And they would never tell you in advance that it was going to be late so you could avoid the problems.  Plus, they had horrible supervisors that did not know what they were doing.  Always were IM you and causing you to lose time while wanting to chit-chat....They had some good accounts but lost them due to being unprofessional and other reasons that I do not know.  Stay away!  Horrible place! 
RUN and don't look back!!!!..sm
I was an employee with them.  I can sum it up.  If you don't mind not knowing when you are going to receive your payday (even though it is direct deposit) then they are a great company.  Honestly, they are horrible.  They are the most unprofessional company I have EVER seen and been employed by.  It was not just one instance of pay arriving late, but I quit at the third time in a row.  And they did not warn you ahead of time....they mentioned it the DAY that you were supposed to be getting your payday, and they did not do that until so many people raised such a stink over it!  Plus, the so-called supervisors are a joke.  They do not know what they are doing and are the most foul-mouthed individuals I have ever seen.  PLUS, they keep IM you ever few minutes to where you cannot get your work done. They had an EXCELLENT account and lost it due to so much unprofessionalism because they could not get their act together.  Please, run and don't look back...otherwise, you will just be looking for your paycheck that doesn't arrive until weeks later....