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Last year PT was 600 lpd. Lack of communication & strong

Posted By: southern accents (the docs, not staff) made me lea on 2007-08-16
In Reply to: Need up-to-date info on DTS America - wondering


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No, Paul, you are not. Left last year due to lack of work, but not lack of respect. It's a shame
I liked 'em a lot.
I have never seen such a lack of communication
within a company.  It would be easier on management and keep the MTs working if there were better communication and being able to put it in one place would be a win/win situation I would think.  I've learned to not hold my breath for things to happen though. 
lack of communication
is usually a good indication there is soemthing you do not want others to know. 
Lack of communication? sm
What, exactly, do you want them to communicate to you that they have not already? They have sent emails and posted newsletters with the latest developments and they are holding a teleconference to discuss those developments.

Did it ever occur to you that not every worker is privy to all the internal workings of a company, not just in medical transcription but in most brick and mortar companies as well? We have a job to do at Webmedx, and that job is to transcribe accurate medical reports in a timely manner.... Period! Our job is not to concern ourselves with the latest acquisitions, mergers, or other business/financial developments that may or may not occur. They have people who are paid to do that, so we should do what we are paid to do.

If Webmedx is that intolerable to you, you might consider changing something you are able to change as I suggested below, or if you cannot or will not do that, then perhaps it is time for you to find some place where you would be happier.
Honestly, the lack of communication is nothing new but
there is usually work. It could be that they have not assigned a queue of worktypes for you if your still in training. I'm just guessing here. I think the most frustrating thing for me is the lack of response to emails. I don't care if I am asking if the sky is blue, I expect someone...anyone.... to answer me. I always attach copies to multiple team leaders hoping one or all of them will answer, and NOTHING.. I'm not sure what their problem was/is. I started on the MDI side and once they merged with Transcend communication went down the tubes. My suggestion is that you attempt to contact your lead and also put copies to all of the other team leads and hope someone will answer. I would even tell them your discouraged and rethinking your decision. Maybe, that will light a fire under them, but I would definitely question them about the work load. I rarely run out but then again I work on 3-4 different accounts so I can hop around when one runs out. Good luck. My days there are numbered.
major lack of communication, which is nice if you...sm
want to be left alone, but sometimes you need an answer to your question. Work load is like a roller coaster, up and down, which makes it hard to make line counts.
DTS - pay was low. ExText or their own software. Lack of communication
I was there last yr. Lack of communication and slow to respond QA
I stayed 3 months and then bailed out. Ran out of work, lack of communication, etc. nm
Nice people, use ExText. Lack of communication with the higher ups and especially QA
Lack of communication, really dislike BeyondTxt and need to make more money. sm
I am just not making my bills, and I was before, so it is time to move on.
You'll regret it. Indian techs in India, late pay, lack of communication. nm
This was a year ago but horrible communication...sm
Pay via snail mail, not on time, hardly any training and consequently no QA response until too late. Horrible, horrible communication. Maybe things have changed but doubt it.
I worked there for over a year...left because of lack of work...
one months lots of work, the next three months no work, so on and so forth...when there is a little extra work they do a big hire and once again the faithful MTs who stick by them have no work...I have been gone for over a year and it is still the same way...
Typical year round. They overhire. I left due to lack of
work.  About 6 other MTs left when I did, that I am aware of, due to lack of work.  There are accounts with a lot of work and frequent OT, but I was told they couldn't be worked on as a secondary account.  Made no sense at all to me. 
They are going strong!!

AccuStat has moved their office to a larger location in Myrtle Beach and opened a couple other offices in other places as well.  They have not shut down.  I have worked for them for four years now and they are going great and a great company to work for!

Responses too strong
For someone who is just happy with their job. Something fishy here.
This company is only for the strong of heart
or the very desperate.  Owner and QA degrade you and they do want 7-day coverage.
My accounts were not dropped. They were still going strong nm
Unbearable is a really strong description
for an account.  I've read similar on other forums, so think I may pass.  Difficult, challenging, OK. Unbearable = a bit scary.
Those things go to the strong, who FIGHT for them.
and tell themselves how 'lucky' they are to have a job at all. I sometimes can't believe how brainwashed so many MTs are.
Profitable and strong company

In your speech you said the company is still profitable and doing well. OF COURSE IT IS, why wouldn't it be when you pay slave wages to educated, knowledgeable workers. And like the prior poster, I do assume you will be taking pay cuts as well.

How strong is the tech support at your MTSO? nm
A bit strong. Transcend is good depending
I have worked with them in the past and returned 3 months ago. I am on a really really difficult ESL account, and I am having a learning curve to get to my full-time lines. But, the team lead and my regional manager have been a safety net for me by being very supportive and always addressing my concerns. I must say my account is not for the faint of heart, but the Beyond TXT is fine for me and I am getting there. The major reason why I am sticking out the learning process is because of my supervisor is so supportive and flexible with me taking longer to get my lines. I just about make my bills, and did not make the sign on bonus which is a negative. However, I will stick it out b/c I know that I can do it and make good money here. If you can do ESL and get a good supportive supervisor I would suggest you give it a serious consideration. I do believe there is money to be made at this company and there are a lot of people who have been there many many years. Good luck to you.
See, it is working, we are strong and standing up for our American sister MTs!
We can make this a positive. You are already doing that! We former Heartlanders appreciate what you have done for us. We cannot remain silent.
I agree, strong accusations and easy to do anonymously.
Use your real name, like Rhonda had the guts to do. Even if what you say about Rhonda is half way true (doubtful) -- at least she had the guts to use her real name.
my first year I made 16k. Doubled that second year. Going on year 6 with (sm)

two local accounts I earned 23,000.00 and a national I earned 35,400... 58,400 this year.  Don't ask me how many hours, though, I really have no idea.  I'm pretty motivated.  (When people ask me how many hours I work a week I reply as many as it takes  I'd say 40-50/week.  I am also a fitness instructer and personal trainer, about 5 hours a week or so.  Decent money (sometimes under the table!) but mostly I just do it for fun and to be social and wear cute work-out clothes. 

that first year was a rough one... but I consider it part of my education. 


I'm pretty motivated. 

Last year, there was a letter sent that told us what we earned the previous year. sm
In the past, it has been all or nothing; if you did not hit the lines for full time for the year, you did not get PTO. I talked to my lead this morning about a last-minute vacation and she told me that the yearly packets are going out in a week or so and that the new policy will acrue PTO by the pay period or month. I like that a lot better, but she also made it sound like they are upping the amount of lines needed to acrue PTO. I normally get between 15 and 20,000 lines per pay period, so I am sure that will be fine but I am worried about the periods that have lower volumes, like most of January every year.
Webmedx lets you carry them from year to year sm
You can accrue up to 140 hours (I think) before you stop the accrual process. Don't have to use it all in one year.
I would stick it out, most places are slow now through the end of the year every year (nm)
Of course you mean No communication.
Don't do it! Bad communication there.

Bad platform and bad pay.

Ha-Some would beg to differ.  Was told we were going to get  ShortHand page to help new employees create shorthand dictionaries as this was new to us, haven't gotten, told we were going to be reimbursed for Shorthand, haven't seen that either and this came from the top, not a lead.
TT pay and communication
About the pay issue I don't float checks or set up electronic transactions because, who knows the bank computer system could crash in the interim. When I SEE it I pay bills. Anyway it's due on Monday so I don't count on it before then.

About the communication, I don't see why they need to communicate anything about this, they already informed us they were taking it in house, they did not say they were changing the pay date, so what's the big deal about this anyway? It has to be up to the bank because they pay everybody at the same time, but it hits people's banks at different times, anywhere from Friday to Monday so it HAS to be the bank reponsible for tht.

About the communication they answer only the emails they want to answer and ignore the rest which is about 75% of them. I don't email them much and I also don't get an answer much.

Still Transtech is the best company I have ever worked for.
Case in point - when some of us were told we were going to start doing VR (at a lower pay rate) I think many if not most of us got jittery and nervous. Some were on here wondering if they should look for another job. Then we got a conference call in which the owner talked to us about what was going on, why we were starting this VR, the cost breakdown, her concerns but also hopes for it, heard experiences of those who had tried it, and I think most of us felt a lot better after that call. The owner didn't say she was excited about the new VR or promise that we'd all love it or make a ton of money on it. She was honest about her concerns about it and about why we were doing it and that's what we really needed to hear to steady us - honest communication about the situation.
Definitely the worst at communication!!
If you have problems, oh well.. If you have a complaint, oh well... If you check is always penalized, oh well... If you have realized that the line counts NEVER add up with ANY program, oh well.. Now, you get the idea.  They could care less. There is a reason why people from other countries should not run an American business. They have no idea what your saying or care and you cannot get through to them in PLAIN ENGLISH because they do not understand that language. They only understand "PENALIZE" that is their favorite word. I am sorry but I had to vent.
Communication and concern
True ... I got more communication from them
than I ever DREAMED of getting at MQ, and I loved it. What is the most difficult for me is that I trained on two hospitals of a very large account, and loved them, but then I was transferred to another hospital within that same account, and it is much harder. Not the worktypes, etc. - the docs are harder. But, some days are good, some are bad. Other than the account particulars, I have no other complaints with Transcend. They've been very good to me, and I like the platform, communication, TIMELINESS OF GETING PAID (they're REAL on top of that - my check actually arrives a couple days before payday). And, at least for right now, they have a lot of work - no worries about running out, at least not in the immediate future.
Don't go there. Bad communication, bad pay, India. nm
No communication -> MTs wander off (sm)
when work volume dips.
All I want is better communication and more feedfback..sm
I never get feedback yet I got a message from the boss asking me to stop making the same mistakes.  How do I know what mistakes I am making if I'm not told.  That's all I ask. 
They pay higher than most and their communication
I though they were very professional and the Beyond TXT platform was not half-bad.  They treat you like a person and not someone from far, far away.  LOL  - They have my vote as well!     
No but they can be blamed for bad communication
They knew today that the checks would not be pending in the bank as usual. They knew 2 weeks ago this payperid would go in house. Wouldn't a little e mail stating that the payday will not be as usual since things are in house now? At least common courtesy to those people who do not expect things to be different than every week for a year or more?
Yes, I agree they need to have better communication on almost everything.
The only problem I have with TT is communication (sm)

It seems like my email messages don't get through sometimes, but they are always quick to try and fix it. I even had support look into it. It turns out that management gets so loaded down with emails during the day that they can miss a few.

The only other problem I have is the ones that don't work their schedule during the week and then go whole hog on the weekend, leaving low work for Mondays. That irks me to no end (not the low work, the MTs).  They should work their schedule.  It throws everything off when they don't. 

I've been there for 2 years and am still happy. Work is low once in a while, especially around the holidays and Monday as above, but it always picks up after about 3 hours. I do enjoy the break and always make up my lines and time when necessary. I try to do it during the week, but sometimes must do it on the weekend.


Get used to it. Communication has always been an issue. Also....
be forewarned that one of the bigwig frequents this board. Not that you care, but they will figure out who is saying what. Overall, when I worked there, I liked it but hated the communication issue.
The only communication I need is the paycheck. The

Run out of work, no communication, pay

pay rates - communication
Why not just email your liaison or D to see what's going on? 'I have emailed a couple times telling her I am undecided on whether i will continue with the company and I have changed my schedule around to work 3 days for them/4 days for my other job - by the end of the year, I hope to make a decision and only work 1 job, based on what is coming down the pike. But I do keep in contact with both D and my liaison and tell them where  I am at - as my hub says it's good not to burn bridges cos you never know if you will need to cross them again. Send an email, what have you got to lose/? Good luck to all us MDIers.
No communication at MDI-FL. Total chaos.
I see an add for Transcription Communication Corporation, sm
I googled it, and came up with MTC Corporation, anyone have any info on this company? It is on the Job Seeker's Board.