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Serving Over 20,000 US Medical Transcriptionists

Medware or Transcend? any suggestions on which is "better"-sm

Posted By: picking my posion on 2005-11-08
In Reply to:

I received a similar offer from both companies, so just curious about software, ease of use, dictators, management, etc. 


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"better companies?????" to Former SPI
I agree that there might be better companies out there, but where in the heck are they. I have applied and tested with over 50 companies and have yet to find a job.

Here is a little bit about my situation. My husband is active duty Air Force and has to leave for training in March. We have a daughter and cannot afford daycare. I worked at a military hospital until last night. I desperately need to find work, because if I don't find a job soon, we will be in major trouble financially. We are already at risk for our house getting foreclosed on comes August.
"Bigger" is almost NEVER "better".
x
That "better producer" phrase sounds like -
Moo.
Transcend, Cymed or Medware
Which is better to work for, pay, benefits, flexibility.
Transcend, Medware...to name a couple.

Transcend has Escription and EX text. Medware has ex-text.

Deventure I know has Escription but I am not sure if they hire PT or not. 


Any suggestions
I am looking to make a switch- looking for 20 hours a week. I presently work for two companies, one I like so far (30+ days) uses ExText and the other one re-records and I dislike it more with every passing day (7 months) and want to replace it. Would prefer IC, 20 hours splitting up my week. Any suggestions?
suggestions for you CW
If you don't like my posts, dont read THEM.  K?  I mean no one said you have to read them, right?  If they bother you so much, may be you should just disregard them. 
Thank you all for your suggestions!! I appreciate it! nm
x
Any suggestions? Need PT IC
Orthopedic clinic with flexible hours???
Thanks for all of the suggestions!

thanks for all the suggestions
The company pays better than most, so I have put up with it when I shouldn't have. I do appreciate all your comments. I will be addressing this with them soon. Guess I'd better have a backup just in case. Never thought of it as me paying them before now. Thanks for the obvious!
Any suggestions........

What does one due when they resign from a company, but still (after about 1 week), there is no acknowledgement from their supervisor.  Do I:


A.  Assume it was not opened?


B.  They are ticked off at me?


C.  Don't give a hoot.


D.  Most likely acknowledged ..will be calling soon.


E.  Just avoiding it...don't want to deal with it.


Any suggestions???
I'm looking for just a part-time IC position, but am not sure who to apply with.  If anyone has any suggestions, I would love to hear them. 
I'm looking for suggestions regarding...sm

a company that supplies the computer.  I know every company is not a good fit for every person, but I would prefer a company that provides the computer... then I will start from there looking for the place that sounds like it will fit me.  Any and all suggestions are appreciated.


I have some suggestions :)
Check your local hospital/medical center(s) and see if they have overflow work available. I got my start as an IC after working inhouse at a medical center and then going home to work for them as an independent contractor. I've also worked for a few nationals in my 15 years as an MT, and most of them to require at least a ballpark idea of when and how much you will be able to work. After being an IC, and employee and in management, I know that they don't do this to keep you in a box, but to make sure that they don't overstaff at some times during the day and understaff at others. Check MTjobs.com, post your resume on Monster, etc., and make sure that you note that you're just looking for p.r.n./IC work and see if anyone bites. I bet they will! Good luck!
Not Sure What To Do...Any Suggestions?

I applied to MQ and took the test prior to reading all the bad reports about them on this site.  They now want me to do a phone interview and I'm not sure I want to.  I have also tested at another company, which I have found out after testing does VR.  I have no clue how to do VR and I'm not sure I want to given the rates and such.  Granted, they also do straight transcription and pay good rates for that.  I have not been asked for an interview yet, but I took the test in the last 12 hours or so.


I am a recent graduate from an AHDI-approved program and have been with my current transcription company since the beginning of the year.  I am currently employed part-time and like the company I am with, except the work load has slowed way down and am lucky to work at all some nights.  The company I was with prior to my current company was an American company but my contact people were in India and I hated working there.  To make it worse, it was verbatim transcription so every word was typed and they nit-picked with every um and ah.  I could not leave quick enough! 


Basically, while I need to make a bigger paycheck, I also cannot sacrifice my sanity just to do so.   I have been sent my resume to lots of companies and gotten a few we are not longer hiring and you need more experience replies.  Should I stick it out until something comes along that I am comfortable with or should I go to another company with not-so-great reviews and risk being unhappy and not making it worth my while to be there?    Any suggestions?


Can I ask..where you ended up?? Any other suggestions out there.

Boy, it's almost impossible to find a decent company these days..


Your suggestions would be welcome, Sue. Any ideas?
XX
Don't have the 5 years, any one have any other suggestions? NM
x
MT Week suggestions

I am the account manager for a smaller company.  We are wanting to recognize our MTs for MT Week.  Any suggestions from you as MTs, as to what you appreciate receiving during MT Week.  Thanks.


 


Thanks, any suggestions for a better company? nm
xx
great suggestions but........
I hate to say it, but I have come to the conclusion that the companies/managers/supervisors do not care. We are just a number for them. Most of them are liars, cowardly...........just flat do not care.
Thanks guys for your suggestions.
this problem with.  Yesterday I was even beginning to question if she has the correct MLS when she directs these corrections to me.  The work does not look familiar.  I'm making a good attempt at the suck up game :-) and saving all the emails.  I guess I'll give it a few more days and see how that works out.  I've just never been in this situation before so it's kind of an eye opener I guess.
only positive suggestions
are to:
Request secondary accounts if you do not already have them.

Keep asking, even different people, for more work until you finally get it.

Pick up a different PT job if all else fails.

Hang in there. I have gotten encouragement, and believe it will be better soon.
Any suggestions on companies offering--
part-time or full-time 3rd shift radiology positions?
good suggestions...it is all about self-discipline..nm
nm
Need employment suggestions from experienced MTs

The company that I am currently working for is great in every respect except one--it just doesn’t have enough work to keep me busy.


 


I’ve been with my current company for the past seven years, and after being in this business for 20+ years, I have no desire to start job hopping, so I thought I’d ask if any of you have any advice as far as which companies might be best for me to contact.


 


This is basically what I am looking for:


 


--Number one consideration:  A company that is willing to give top pay for a top transcriptionist


 


--Preferably full time employee status with good benefits package, but might consider IC if the pay is right


 


--Lots of work with little to no clinic (I prefer acute care, ER or radiology)


 


--Easy and personable support staff with good communication


 


--And hopefully, a company that doesn’t micromanage, but will leave me alone so I can get my work done


 

Anyone have any suggestions?  Please feel free to email me if you don’t want to post.  TIA
Suggestions for "on-call" job?
I'd like to work on-call for a company and work only as they need me when work levels are high.   I wondered if anyone had ever heard of any place that would be interested in hiring a PT person for this. 
where are the great MT RAD jobs?? any suggestions where?
where to go for great Radiology MT jobs??? 
Great suggestions! I know many believe that their resumes SM

should be five pages long and reflect every single job they've ever had, but the truth is when trying to get an MT job, only your MT work history is relevant, and work history is only relevant once you've landed the interview.  Your resume should highlight your skills relevant to the position applying, any industry related organizations you belong to, etc.


Having said that, I created a separate document where I keep a complete list of every single medical transcription job I have held starting with the very first one.  I list company name, address, phone number, supervisor, and dates employed.  I created this document because when I went back to work for an actual hospital, their offer was based on years experience and I was told to provide them with everything MT job I've ever had so they could make the best possible offer.  So I now keep this document updated always just in case, but it never goes out with my resume and it only goes out when and if I am told my years experience has direct bearing on what kind pay they offer.


If an MTSO requests a references, I provide them with my three more recent employers and three personal references.  If they want proof of my 20 years experience, I happily provide them with my complete list.


Back in the stone ages when I was in high school, I took a course at the vo-tech school called office occupations.  It was taught by this little old fashioned lady who believed a woman should always wear a skirt and heels to work and fetch her boss coffee.  My teacher did, however, provide me with some useful tips that are still relevant today as far as resumes go.  She said your resume should only be one page long and its only purpose is to get you an interview.  It should grab a persons attention and make them want to know more.  So never give away too much info on the resume.  Your ultimate goal should always be a personal face to face or phone to phone (in today's world) meeting. 


Anyway, that's my rambling for the evening. 


Don't burn your bridges with this guy. With either of the suggestions mentioned below, he may
:l
Companies that use Dictaphone EXT and are hiring?? Any suggestions??
I like working on this system and I need a job!! Any recommendations would be greatly appreciated.
Any suggestions. This post is long, but some of it can be skipped if you want!

Does anyone have any suggestions for being able to check out the important aspects of a job and a company before doing all the testing, signing all the paperwork, going through training, etc?  I have been in several situations in which the person doing the hiring makes the job sound so wonderful, but then when I actually start training, there are lots of things that are just frustrating and that were not presented to me at the time of hire.  I hoped we could compile a good list of things to ask a company/HR person before taking an MT job.  (QAers can also make a list!)  We could just all add things as they occur to us to help others.  I'm sure I'm not the only one who has been led down the primrose path when a company has presented what the job will be like!  We've all been there!  :)  The last place I was hired was just terrible, and that was the last straw.  So, I need to make sure I'm smarter in my job search before accepting positions with companies and then finding out the rest of the story later.  I know you can't know everything about a job before actually doing it, but I'm so tired of being misled. 


 


My last experience was this:  (This is a little long but pertinent to my question to show what I mean by my not knowing enough about a company before committing to it, so feel free to just skip it and provide any suggestions about my question above.  Sorry for the long post!) 


The last company that I hired with sounded great.  I was to be assigned a doctor after my training period for whom I would transcribe regularly, and I liked the idea of typing for one doctor on a regular basis.  During training, they trained me on other doctors besides the one I would transcribe for, and then they asked me if I would take a doctor as my primary account who was very unhappy with the transcription services he received from their company.  They gave me the choice if I wanted this position or not.  I considered it, but then I decided that since I had only been with the company for three weeks and was still in training, that it might not be a good idea to place a new Transcriptionist (I’m not new to transcription, but I was definitely new to their company) on that account.  I also needed to be provided with information as to what would be done in cases when he was on vacation (a schedule of which they would not give me so that I could plan when I wouldn’t have work).  I asked if I would I transcribe for other doctors, etc. so as not to be without a paycheck during the times when my primary doctor was away.  Once I asked these questions and also expressed my concerns about being placed on an account where the doctor was already unhappy, they sent me an e-mail stating that they had no work for me.  I was baffled, and sent a letter explaining the situation to an HR person.  They sent me a reply stating that my performance had not been up to par during training and that I am terminated.  I was so shocked.  I have always been a very accurate transcriptionist, and since no one had said anything to me about my work not being good quality during training, I assumed I was on track with their company, especially when they offered me a primary so soon after being hired when I wasn’t even out of training.  By the way, it is a good thing I didn’t need much training because this company is VERY poor in the training department.  You only get to read their manual.  I didn’t get any type of real training on anything other than how to submit my line counts, and that was not even covered fully.  Their manual, which is just about the only thing you have to refer to as you cannot get a return phone call or a return e-mail from a supervisor when you have a question, has steps left out of it.  (Perhaps I should go ahead and leave any company once I find out that the training and communication are poor as that seems to be a telltale sign of poorly-run companies.)  Just to be clear, I read posts from other people on this board who say good things about this company, so I wasn’t expecting them to be like this.  This company never said anything during my training about my work performance being below what they expected.  In fact, I don’t think they would have offered me the position of transcribing for this doctor who was already unhappy with turn-around times and quality work had my work performance been substandard.  Only when I asked questions about the account and said I didn’t think it would be wise to put me as a new transcriptionist on that account did they terminate me and say that my work performance was not acceptable.  It’s my feeling that they got angry with me that I did not want to be set up for a fall by transcribing for a doctor who was already unhappy with the services he was getting from them from a previous transcriptionist, so they began fabricating things about my performance.  I mean, if my performance was not acceptable to them, then why did no one say anything to me about that until after I said I would prefer a different doctor and also to know what would be done to provide me with work at times when the doctor would be away. 


 


So, the reason I’m typing all this is to say that I want to ask the right questions of companies, but when I asked questions of this particular company, I was terminated.  Does anyone think that asking questions about pay, schedule, etc., will keep you from getting a job or from keeping the job once you accept it?  I have never been involved with any jobs that didn’t let you know what you can expect in terms of work or in terms of a schedule until I began medical transcription, so I thought asking these types of questions wouldn’t be anything out of the ordinary.  I guess this is just a completely backward industry when it comes to things like that which we take for granted in the rest of the professional world.  And I certainly didn’t expect this company to begin fabricating problems with my work performance when I did ask some questions!  It seems as if the transcription companies want the MT to commit all their time and energy to them, but when they are asked to provide a stable working environment and a schedule, they refuse.  It’s pretty one-sided in my opinion.  I mean, I sit up nights until 4:00 a.m. to meet deadlines and I work every weekend to accommodate what is needed on my accounts, as I’m sure many of us do who transcribe!  Shouldn’t we able to expect to be treated with respect as employees?  I’m not desperate for work as I do have two other jobs, so I am trying to look out for myself and get a fitting position and have it longterm, but when a company fires you for expressing concerns and asking questions, it’s pretty confusing as to what they want.  And my other experiences in medical transcription have been similar.  I have never been told that the quality of my work was not up to par, however until this most recent company!  What I mean is that I’ve just run across companies that don’t tell you the real story up front and also mistreat you as an employee.  One of my supervisors at my current job told me that she has been in this business for over 20 years, and that even though it’s not pleasant, I should just expect this to be the norm in this business.  She is very level-headed and really smart and experienced, so I trust what she says.  It’s just pretty frustrating to think that this is the type of industry I have to look forward to!   


 


I do want to “search smarter” for jobs next time.  I have a bachelor’s degree in English and Communication Arts, teach English, and I have over three years of transcription experience.  I don’t expect to start with a company as the boss or even at the very top pay, but I feel that I should be able to find a good company, and I want to ask the right questions.  Any ideas out there? 


 



Editing or retyping?? Geez!! Suggestions?...sm
I have recently started a new account - about 60 days in now. Doing editing for various clinic accounts. The MTs are absolutely horrible. I have asked if this is offshore work or students/newbies and have been told it is not. So that in itself scares the heck out of me. Glad they are not typing my medical chart.

Anywho - the MTSO owner does not seem to provide feedback to the MTs - so I end up doing the same corrections over and over. This is not your run of the mill missed word. Demographics are consistently wrong, grammar usage problems, punctuation problems, medical terminology problems, and just plain lack of knowledge of MT work as a whole. Honestly - if I were to run a QA score on these reports - you are looking at 50%-60% accuracy overall. It is just plain terrible. The formatting changes almost weekly - there are no real instructions or account specifics. The owner has written her own book of style, which is amusing at best.

If something does get missed on my end, she hammers me with emails on what is wrong. Shouldn't she be hammering the MTs to do a better job? Maybe I am just being over-sensitive.

At this point, you are asking why I stay - well - it is hourly rate (and not to shabby rate) and honestly, with this many corrections - the hours really rack up. But how can I get the owner to see that the quality of the MTs needs to be addressed - or should I just bow out gracefully and go back to a line rate - lol.

Any suggestions or past experiences are appreciated. Thanks!
The book contains suggestions. They don't write the rules
they merely published them in a format convenient for us to review - save your anger for the JAHCO and the American Medical Association.
Any good suggestions? So many stay aways!
Wanting to know some good company suggestions.  Went down the page here, and lots of stay aways. Still looking for a fair line count (see original message on main board about wanting to find a fair company) or at least a way to get paid halfway decent without getting burnt out. That is trying to find a company or hospital situation at home where you get the line count which is fair, no hidden surprises. Thanks in advance for some good replies.  I have enough stay aways on my list and none so far on the good list. Have a nice day and thanks again.
Any suggestions for a good place to work?
Does anyone have any suggestions concerning a good place to work for a Transcriptionist with 13 years of experience?  This is my 4th day out of work this week - my company is now outsourcing to India, and USA-based transcriptionists are apparently being forced out by attrition.  Any suggestions appreciated - thanks in advance.
Ascend Healthcare info and suggestions

Any info out there on Ascend Healthcare? Any suggestions on a great company to work for when one is just looking for part-time IC status employment?


Are there any good companies to work for left??? Suggestions?
Looking for a place to call home. I am so tired of all the disorganized, cheap, and discouraging companies out there. I just cannot find a good fit. I work hard.. very hard.. and I would just like a company to be fair back, decent pay, benefits, organized.. etc.. Help...
Workin, I'll be keeping my fingers crossed that one of the suggestions will work for you too. nm
nm
Transcend bought MDI, so if Transcend sends work offshore, so does MDI. nm
nm
We heard Transcend is buying Keystrokes next. I'm not working for Transcend. No Way !
nm
If MDI-FL is owned by Transcend and Transcend admittingly offshores, sm
then doesn't that make MDI a company that offshores? That's like saying that one branch of a company offshores but another does not, so they are excluded from the offshore label. If MDI-FL is part of Transcend and Transcend offshores, that means that they do.
RE: If MDI-FL is owned by Transcend and Transcend admittingly offshores, sm
Your hypothesis is incorrect. MDI is a wholly independent subsidary of Transcend, therefore, they were not a part of the experiment to offshore to evaluate cost/benefit ratio that Transcend only tried for 90 days (I believe the evaluation process is not still ongoing).
She's giving work TO Medware, or is Medware giving work to her company? Medware has no work. nm
no message
It is not Transcend. Transcend has not had control of
the accounts long enough to make any changes to anything. Maybe your account just slowed down like a lot of others did over the last few weeks. Everything will run status quo for a few months before any major changes are implemented. And give Transcend a chance. It is a good place to work and you will finally have some benefits that you will enjoy.
Medware
Does anyone have any comments on working for Medware?  Thanks!
Medware
Thanks for your input!! I'm job shopping and want to make a better decision this time.
Medware
Does anyone know what Medware is paying these days? They seem to have a lot of ads for help in transcription and for the Dictaphone platform.
medware pay

I went through their whole testing bit, got called twice for interviews, once with a guy and then once I passed the test, some lady called me.  They said I did well on the test, but they only offered me 7.5 cpl (5 yrs exp).  I need more than that so chose to not go with their company.