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All managers want yes people but OSI is

Posted By: not open to other ideas (NM) on 2007-02-14
In Reply to: It all boils down to who will play the game - Experienced MT


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    Ever notice that most of the managers and QA people


    Amazing isn't it how most of the managers and QA specialists live in that little area while they have experienced MT's working for them from all over the country that they refuse to promote to these "positions of power".  Yep.

    Well they get what they pay for.

    System great, pay good, everything great, but most managers from old Edix, problems, poor people ski
    when you are out of work, you are out of luck. If you are good at brown-nosing, are tough enough to be without any self-esteem, and have maybe money coming into the household on the side in case you tick someone off, then you may succeed, for a little while.

    Don't ever ask questions or have problems with anything. Don't ever have a problem. Don't think you will have any control over anything you do, either.

    A few 'good' managers remained when I left, but the new ones were all from the old Edix, and were completely into numbers, cared nothing for individual MTs...if there is work, you BETTER be working. If there no work, you will hear nothing, no one will help you.
    Same goes for managers
    If you kiss a** you can get into a position of power there regardless of whether you have experience, knowledge or even are a newbie. They hire very few people for their power positions who actually know what they are doing for fear of being one-upped by them. That is why so many of them are on their power trips so they can feel important. People with real knowledge and experience usually don't have a need to do that unless they are jerks.
    Considering what the managers have
    to deal with between the clients and staff, as well as the weekends they have to work and I don't, I don't begrudge them (or anyone else) a spa weekend. It's not as if it's a trip to Tahiti. I would rather work with people who have had some sort of stress management anyway.
    but one of our managers
    sent out a thoughtful token, probably did it out of her own pocket, would never expect the company to give a dime more than they have to.
    there are managers and then sm
    there are managers. Some of then ignore all emails from MTs. I just is according to who you get as STM. They are not all created equal and some are incompetent.
    A lot of the managers at OSi came from MQ
    Must be from QA managers at OSi
    consider the source
    SPI managers
    Ditto to that.  All of the managers seem to be replaced by MQ former managers.  The director of OP is MQ and every time you turn around new MQ manager.  Run run run
    How are the managers there?

    She is still there now, but I keep getting different account managers. nm
    The problem with their QA managers is
    in the MT business. One was a former nurse who was absolutely horrible - power trip from hell - unreasonable, mean, nasty, rude.  Now she's been replaced by a some hick who 2 years ago was in an OSI company email  being introduced as ". . . is working towards learning to be an MT well enough that she can work at home without supervision soon. For now she's working in-house."  Too many people in their QA department who have no experience and weezled their way in by kissing a$$ or "knowing someone" who can get them into OSi in a position of power and then WATCH OUT.
    Interpro managers
    Anyone have experience with Interpro management where they were made to feel stupid, lazy, an inconvenience and almost accused of lying about something demonstrably untrue...trying to figure out if it is me being over sensitive or if they treat everyone this way...need my job, but need respect, too..
    Not all managers were transcriptionists.
    I know of one manager who used to be in marketing. She is still there now. She is and/or was not very well liked because she was not a transcriptionist. There is no teamwork. I tried teamwork, until the manager put an end to it. They could care less if you get a lunch break as long as the work is done. You only know about your manager and co-workers. You would know nothing about other account managers and their employees. They changed their name because TSI has a bad reputation. They were losing accounts. They laid off people. They can't afford incentives. The insurance premiums are insane.
    Put it this way, the managers over the supervisors
    are lucky to make that in some companies! That is way over the top, I highly doubt it.
    Which companies allow managers
    to work from home, other than MQ, and does not require the manager to type on the accounts? Thanks in advance for your help.
    SPi Managers Mtg and Stuff

    OldTimer, are you a current SPi employee?  Maybe you are and you have some inside information I don't have, or maybe you are a past employee with a grudge, it's hard to say.  Your information doesn't seem current. I am a current employee.  The managers did have a quarterly account manager's meeting in Nashville.  I don't know who your AM is, but I have a great one and I trust that she discussed with the other AMs with regard to line counts and work availability, etc.  I do know that it is not as you said at all, there is not a condition whereby only a few MTs are trying to do the work for a whole bunch.  There are plenty of MTs who have worked for SPi who are not going anywhere in spite of the fact that things were slow getting back to normal after the holidays.  Things will pick up.  We are all sure of that, this is a big company with new accounts on the horizon. I am not going anywhere, I love my account, my account manager, and will work through the recent changes.  No matter where you go, there is always going to be changes.  You just have to ride them out.


    Those new micro-managers -sm
    need to justify their full-time salaries (that we wish WE had)  by putting in their daily 2 cents' worth  with daily email (to show management that they are actually doing something) -- by either:  (1) chewing us out about something, real or in their minds (See, boss, I'm on the ball     -- or, conversely,  (2) the condescending email telling us what an awesome group we all are when we get them out of trouble and back into TAT, which we, up to this point, we happy to do.
    Account managers
    All I can say is GIVE ME A BREAK!   I hear nothing but complaints!
    The managers are so out of touch!
    They are so counting their money and bonuses they make by overhiring and having great TAT, they completely forget that we are making zero dollars because each of us are battling for each job. How self-centered and ignorant is that? Like a table which shoots its legs out from under itself, the table will soon be unable to stand!
    Shall we bet these managers are getting a bonus to do this. I bet so. Wonder how many bonuses they
    will get when everyone quits or they lose all the accounts. Do you think these managers ever did transcription. Give me a break.
    Their management is sub-par. They only call themselves managers though all
    they do is gossip amongst themselves and stab each other in the back.  They do not manage at all.  They wish they could. They have no clue
    Is it true that one of the managers quit over the .....sm
    pilot program? Was it the one who posts on here a lot? If you are familiar with the company, you will know whom I'm referring to.
    acct supervisor/managers
    do you have one or multiple accounts to manage ?? at our company each acct manager has about 2-3 accounts to keep track of, just curious how others do it, i.e. one acct per manager or several per manager
    This is one of the managers/owner fishing again - I
    Didn't mean to sound harsh, just tired of the game playing they're doing.  They come on here to see how their employees like working for them. 
    And that is why the managers and CEOs make big
    $$. You are making a case against yourself. You want more $$, but you don't want the bigger responsibilities. Guess you are opting for the food stamps.
    Anyone have a ballpark salary for managers?
    Two years ago I made $51K as an MT, and it is gradually going down because of line scalping. Thanks for your input.
    Do the managers take turns being on call 24 hrs a day?
    Managers are double dipping
    Most companies do not require their managers to type. Most of them are there to make sure YOU are working and TAT can go to h#ll before they would lift a finger to do something about it. In fact at every single company I have worked at least one of the managers was double dipping - working at more than one company at the same time, same hours, etc. for double salary and obviously the other company didn't know about it. That is rampant today.
    If you want to be manager somewhere you better be in cahoots with somebody.
    MT's often make more money than managers too
    Agreed.. I think the managers are getting aware of that now...
    I got a memo that said unless you are scheduled, DO NOT WORK. This business is kind of crazy; I have found it is the people that hog all the work on holidays that don't work regular shifts.
    Not all the middle managers have everyone's email
    I personally thought it was nice of the person to answer the questions people were having.

    Don't know why it would bother you; the messages are clearly marked, if it doesn't interest you you can pass it by.
    SPI account managers meeting

    Well, Well....The account managers are at a conference in Nashville once again...I have heard rumors that some of them are going to fight for the MTs to get paid for headers/footers once again!!!  GOOD LUCK TO THEM!!  The last time they had a big account managers meeting like this (sometime last year) both my account manager and senior account manager left the next week!!!!  Wonder how many they are going to lose this time???   I heard there is plenty of work now, but the problem is there isn't anyone left to type it, so they are trying to work to death the ones that are left...what a mess!!!

    actually not MDI, but I suppose there are insensitive managers everywhere! nm
    It is per line and managers are all in India
    Have any of your company managers or owners (sm)
    Have any of your company owners or the managers sent out politically-charged emails company-wide? I was just curious as to whether this is a common thing, since my company owner has sent several out. It's bothersome, to say the least. Work is the one place where I feel I should be completely safe from the political circus.
    Talk to your supervisors and managers...
    Do your supervisors and managers offer an open door policy for you to bring your frustrations and concerns? If they do (or don't) take those thoughts and bring it to them. If you haven't done so, that is the best place to start to resolve these frustrations. If they don't show any interest in what you have to say, then let them know you are dissatisfied with their replies and let them know you would like to proceed discussing your concerns with their supervisor. Hope it works out for you!
    Of course managers can control workflow.
    That is their job. The alternative would be to toss everything into one giant pool, and you would get whatever comes next regardless of account or work type. As far as deleting jobs, wouldn't a job deleted from Escription be deleted entirely thus not reaching the client and no being able to charge them for the job? That doesn't make sense at all.
    They replaced the offshore managers
    still offshore transcription work
    Yes, I'm sure the managers have time to sit and post sm
    all the time - like they don't have better things to do all day??? You are silly. Just ask your STM instead of being so doubtful.
    I've seen a lot of managers come and go, so assuming MTs do too! nm
    It is by account. It helps that the owner and managers are
    transcriptionists! It is determined before contract.

    I asked about this when I started last year, so I know that is the way it is done.

    I make great money there.

    I know there have been bad posts here, like with any company, but I have had a great experience and plan on staying through my career if they will have me.
    I have heard of managers etc who have taken lists of employees
    for their company when they left and contacted them announcing that they were with the new company and telling them to write them if they were interested in positions.

    It definitely IS unethical but yes it does happen.

    Someone who values their name in this industry would not do this. People do not want to work for someone who resorts to underhanded tactics. Too many people do this. Those who care about the business practices of any company or manager would not condone this. Just ask yourself this question, if they would do that, would they hesitate to give out personal information of the MTs who they have done this to? I personally think if they are unethical in one area, they would be in another. I would avoid any company or person that would do this.
    Not all managers stay forever with OSI and no ax to grind
    I totally agree, the KS leads and KS managers
    the negative posters.  Boy the defenses sure are up if this has gone all the way to management and even the owner.  Take a deep breath everyone.  Keystrokes is asked about on this board all of the time.  If something negative is said, then so be it.  Do we not all take any of these posts for what they truly are, which is an opinion.  Some posts may contain facts, but you must be aware that a message board is also full of opinions.  I have seen Transcend bashed on this board, and I had quite a lovely experience with them when I worked for them.  To each his own.  I try to comment in a positive manner when asked, but I do not know all of the facts.  I still would like to be able to post my OPINION.  I do not however feel the need to defend them every chance I get!  My goodness.  We are adults here, but you really could not tell from some of these nasty posts especially the ones claiming to be in a managerial position.  
    Unfortunately, there are too many companies out there overstaffed with MTs but short on managers and
    people who are supposed to work with you on training, get you set up etc. Nothing is worse than taking a job and just sitting there being nonproductive because they havent gotten their crap together. I think we've all been there. That's a deal breaker for me. If I have no support in any shape or form and no organization, then you have no employee. That's my motto. Life is too short to waste time like that.
    Account Managers/TL's Rock at Transcend!

    I am not sure who you are referring to at Transcend, but each and every manager I have had at Transcend has done nothing but support and encourage me every step of the way.  I have worked hard, and they have rewarded that hard work.

    The honesty and team camaraderie is so refreshing.  I previously worked with another transcription company where I felt secluded, discouraged, and only was provided with negative feedback.  Getting questions answered were usually within 24 hours, not in minutes as it is here at Transcend.  If I needed a sample immediately, it was not available to me. 

    Transcend provides its employees with so much information at their fingertips that I was almost overwhelmed when I first started.  They continue to be supportive and trustworthy.  I never feel as though management is ever unavailable and, in fact, they provide their phone numbers to reach them 24/7!  Kudos to you, Transcend!

    MTSO managers, supervisors and recruiters.

    Having been in this field way longer than I like to think, and having been in enough jobs over that time, I want to make a suggestion to the owners of MT businesses - It would be of great benefit to your business and the morale of your employees if there were performance reviews of supervisors, anonymously.  If it appears that employees leave often, it is very likely due to poor management.  

     I should not have to say this but just because a person is in a supervisory position, it should not mean they are right for that job and/or above making mistakes, even if the mistake is the inability to relate in a professional manner to others.  In this business, it is easier to find a new job than attempt to resolve issues such as this.  Morale is so important to keep a team functioning and performing and since there is so little interaction with the public, MTs have to rely on feedback from their supervisors to gauge their performance.  A bad supervisor can wreck havoc on an account. 

    So, here is some advice.  If there is more than one employee who requires upper level assistance in dealing with a supervisor with a year, there is a good chance that particular supervisor is displaying some form of behavior that is negative, whether it be intimidation, showing favoritism, passive aggression, deciding how much money one MT as opposed to another makes by job allocation, rewarding OT to favorite MTs, condescending treatment, using forms of behavior to embarrass MTs, holding grudges and emotional abuse.

    Now, I know the MTs are far from perfect but we are rewarded by that by eventually losing our jobs or making less money.  Whereas a supervisor is on salary and can ruin a person's day or even work life by having a supervisor who has personality disorders which border on neurotic.  (How is their family life????  Great gauge.)

    I will look forward to seeing the responses.  Finding a good fit in a job is one thing but everything can be perfect except for personality conflicts with a supervisor and if it happens often enough that it is idlely spoken about, the supervisor should be asked to receive additional training so to perform their duties in a fashion that leads to high performance MTs and low employment turn around. 

    Dealing with issues like this is a distraction that an MT should not be expected to do.  It is your job as a business owner to provide us with management which is doing that and only that, managing the accounts and not trying to play God.   

    I agree, the managers make or break you...some are hideous
    and it sounds like you had the same one I did, kind of schizophrenic.

    I also could not get even 1000 lines/day, either, also had to literally plead for work, with no response.

    since leaving, I am right back up to 1200-1400 lines/day with NO problems...

    best thing I did was leave.
    go work for them and you will see - managers, supervisors all from India and IM you to death! nm
    To All Account Managers or Customer Service Personnel

    Why is it when we Transcriptionist send you an e-mail asking asking for a backup account when the work has run out....You don't send a reply.... but as soon as the work builds up and you're out of turn-around-time, we are swamped with e-mails.  It would seem common courtesy to send a reply, whether it is a negative response or not.   I have experienced this with more than one company.

    Just need to vent this morning, as I am out of work.  Nothing else to do.