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MTSOs also have the option

Posted By: PJ on 2006-01-29
In Reply to: some points right, but - MT too

of walking away from a client who is not willing to pay an adequate rate that is required to get the job done. The money that the MTSOs save by using overseas MTs is spent on Editors who basically have to redo all of the poor poor quality reports.

If you are a building contractor and someone calls you and tells you they want a screened porch built. You as a contractor know what it's going to take to build that porch using quality materials and quality labor. If it takes $5000 to build the porch, are you going to let the homeowner tell you to do it for $3000 when you know it's not possible. Guess what...the contractor walks away and tells the homeowner they'll have to find someone else who can do it for that rate. MTSOs have the same option.

There is NO excuse for offshoring. There never will be.


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Not always an option; my supes don't want calls at either of my MTSOs. nm
nm
There is another option, DO SOMETHING ELSE!


Of course not! You gotta think outside the box. If this profession bothers you that much, learn to do something else instead of whining for years on end! It's no one's fault that you're stuck in employment neutral but your own.


 


That's one option...
but I would probably do a different shift.
You should have had the option of
I haven't been with them long.  I work a 12 hour window on second shift.  They prefer that you keep the same schedule for at least 6 months.
Yes PT is an option sm
Supervisor just sent out an email this week in fact encouraging us to use our employee referral program to find PT people.  They are especially seeing PT weekend help or 2nd 3rd PT help.  I don't know any other MTs in my area who are interested so the referral program ($500 for finding people that stay with the company) is not of any use to me.  We definitely need extra coverage on the weekends so those of us here already don't have to do OT everyweekend.  OT is not because of turnover it is because the account has grown and they can't keep up with current employees on the weekend schedule.
Not an option?
Then I suggest you get out of this business right now, because it's turned ugly in the past decade.

Trust me. You WILL earn less than you did 10 years ago.

Of course, you could stick to your other option ... unemployment. Enjoy that!

I wish you folks would stop whining for compassion, when you're so quick to turn your noses up at what the rest of the 'real' world has been going through.

Or is it only a tragedy when it happens to YOU?

Sorry if I don't get all teary-eyed at the thought of you have to 'settle' for the GOING RATE!!!!!!!!!

Form your own company. Then you can pay whatever you want. (And I'll guarantee you wouldn't be paying anyone else 11 cpl!!!!)
You don't have to have it overnighted though. Just an option
I just told them to mail it.
Email me. I may be able to have an option.
nm
There is always the option of gaining your own
would be an option, when specs do not meet QA's approval.  I do not, however, believe that the executives side with MT's at all, but always QA.  The accounts I have, I am the executive manager, MT, QA (notice the order of importance).  I do not think there are people getting into this field because they do not give a crap.  There is too much to learn before you can really catch a break and land your first job.  So, I totally disagree. 
Not an option where I live.
There are 2 hospitals in a 50 mile radius and they only employ 2-3 MTs and rarely have openings.  It is very rural here.  I haven't had any trouble finding work from home as an IC, but want to change to employee status for health insurance since my husband is changing careers and won't be getting ins. any longer. 
Normally as an employee there is an option
in return.  It's a shame that MQ is not the same way.  I don't think Keystrokes is IC status though, but I'm not certain of that.  I just think this hoopla about Keystrokes is crazy.  Can they really have that much work and be that flexible that everyone at MQ is going there and will have enough work.  The other thing is that darned Meditech.  You all think that's getter than what MQ has?   NOT!!
Uhm... I thought that the option - sm

to accept or not accept a job because of the hours was the right of anyone, whatever the position be it IC, SE or employee.  What a joke!  Good for you though for calling them out on it.  Which gives me an idea ...


I believethey have the option
of doing this.  But they also have the option not to.  It is written something like that. I didn't opt for the 401K because I can barely make my lines as it is due to lack of work and was more concerned about today rather than tomorrow. 
You do have the option to type or edit.

At this point anyway.  Transcend has gained several new accounts recently, which has been broadcast from here to there.  What wasn't broadcasted is that they also LOST several large accounts over the past year, a couple just recently.  Some of the accounts that have just been added on are overflow accounts.  As each account gets transitioned over to the new platform, the option for typing will be great as the VR is extremely BAD in recognizing a lot of these new dictators.  Those editing on the accounts now are actually training the system to recognize what the dictators are saying.


As time goes on, the system starts recognizing more and more dictators are transitioned to editing.  Once the system becomes "smart" and is working at peak performance, less editors will be needed to work on the editing aspect, as was already experienced with a very large ER account that staffed 25 or more MLSs and dwindled down to 10.  We all saw what happened there.  When the editors were scrambling for work they switched to typing, and were told to do so by the AMs.  So think about what that means for those typing.  If less people are needed to edit, where do those already working on the pre-existing accounts go?  To typing on the new accounts.  When the work load is low, all those shifted from editing to typing will be doing the work YOU have been doing all along. 


Also, there will always be a need for some to type because there are some doctors that absolute cannot do VR.  Now just imagine if you choose to type rather than edit.  These are the doctors that you will be transcribing for day after day: Mush-mouths, speed-talkers, whisperers, extremely difficult ESLs.  In other words, all those that the system will never be able to decipher.  You may be getting a high rate for typing, but it is going to take you longer to do them because if they were that easy, the system would be doing them first.  No matter what option you chose you are on the losing end of the deal.  If you chose editing, it is FULL editing, not QA filling in the blanks.  Depending on how fast you type, you may never be able to achieve a consistent, day-after-day 40% increase in production, but you will be taking a loss in compensation.  If you chose typing, you're stuck with all the leftover garbage that the system cannot do on its own and your production still suffers.  No matter which way you look at it, you will be working harder and receiving less until the point eventually comes where 2/3 of the work force is scrambling for work while the other 1/3 is popping out 20,000 lines per pay period. much like it is now.  While you may have the option of typing or editing NOW, certain people in management have been telling their favorites that the goal in the future is to get ALL accounts and work types on editing.  Why do you think so many "in the know" are now scrambling for or were already told about the hourly team leader positions before they were even announced? 


Think about it.  This is not the first mass exodus Transcend has seen over the years. That became common knowledge when they had the push to hire back all those who had quit over the changes before.  Many there, even working for 5 years or more, are leaving this time.  If workers have gotten bad treatment before and left in the past, as is happening now, it will happen again.  A leopard does not change its spots. 


insurance is always an option since most use their spouses'.nm
.
On some O accounts you do have Ctrl I option
?
Health insurance option
Consider the IC at 9 cpl without benefits and no ESL.  Obtain health, life, and dental insurance other routes....like try ehealthinsurance.com.  More options there.  7 cpl isn't great if your dealing with a large amount of ESLs.
Do they have an employee option or only IC? Thought I
d
If vision is an option, can you answer this? sm
Any eye care specialist (or contact lens wearer) attest that glasses do not improve vision as well as contacts lenses. Contacts correct the peripheral vision whereas glasses do not. Also, speaking from personal experience, NOTHING compares to LASIK. Contacts corrected my vision to 20/20 bilaterally. I had LASIK done almost 3 years ago and my vision is still 20/15 in both eyes.

I had custom wavefront, which was pretty pricy at $3300. However, I haven't paid a dime for vision correction since my procedure. Before LASIK, I would estimate my annual eyecare costs ranging from $450 to $600.

Insurance companies will pay for auditory surgery such as cochlear implants to correct hearing impairment, which they should. But how is surgery to correct hearing any different than LASIK to correct a visual impairment? Couldn't the same argument (cosmetic)be used if a hearing aid provided the same benefit as an expensive cochlear implant?

I just don't understand the inconsistency. Could it be that people with visual problems far outnumber those with hearing loss? Just a thought.
New option for group members
Group members now have the option of hiding their email address and IP address. This eliminates some features of the group but is for everyone's protection.
Is that the only option, though? How about great accounts at 10 cpl? :-) nm

Don't forget the option to vote this down (sm)
I think it's 10 votes to discard a post that gets the nasty post removed. I'd love to see more people using that feature here.
Regarding new accounts - are we given the option to switch or (sm)

have them added as a secondary?  I understand they are large accounts and I would ever so much enjoy working on accounts that do ops other than a few laparoscopic procedures.  Those large hospitals often have gruesome, yet interestingoperative reports. 


Does it depend on if the account falls under your STM?  Will they put out info closer to start date telling us about the size and scope of accounts? 


Sorry for so many questions.  Love the company and like my account, but would change it in a heartbeat if given the opportunity for something a little more interesting.


 


Right and offshore is a dangerous option
Dangerous to confidentiality. Yes, they may try it but it is failed miserably as we now know.
Do you have the option of paying extra...
for fedex or UPS delivery? What's it like to QA there? I definitely could not afford to wait a week for my paycheck.
if govn't option passes,
you may be crowding the ER, but you probably won't get seen in any reasonable fashion.  More like take a number and wait 6 months.  Why in the heck do you think the financially able from countries that have govn't-run healthcare come HERE for treatment. 
I don' remember this as an option using ExText with 2 different companies. nm
x
I was told that was no longer an option last week.
nm
Please note that we are working on an option for posters to be able
to choose whether they would like visitors to respond to them in email. What this means is that while you would still have to enter a valid email address to post, you would also have the option not to provide the email link for anyone to respond to.

Let me be clear that actual email addresses are NEVER revealed to anyone when posts are made. Only a link is available if someone wants to email directly. The only way your email address would be known is if you respond.
I agree, although employees do have the option of having the check Fed Ex'd. sm

However, if they are going to mail the checks, the checks should be mailed to arrive on the day of pay day and the employee should not have to pay to have their check Fed Ex'd.  I am going to start working PT for Encompass, and the first check or two comes via the mail until DD is established, and they state in the contract that the checks are mailed so as to arrive on the day of pay day.  To me, THAT is a sign of a company that cares. 


JLG may be a great company, but it sounds like they have financial issues.  I worked there a long time ago and at that time we were paid every other week.  It stated in the contract that the checks would be mailed every other Friday from the Tampa airport.  I waited and waited and when I FINALLY got my check, they had back dated the postage meter date to the day it was supposed to have been mailed, but it was postmarked severald days later -- like I'm so stupid I wouldn't notice!!   Still, things change and personell change, and I had considered working for them again until all of this mess started up again, which obviously was a  major red flag to me.  I do believe that they care for the MTs, so I hope they get the financial thing solved and reinstitute direct deposit. 



dont think that's an option; the feds are bailing
.
Another option to direct deposit. Just an idea.
JLG sounds like a nice place to work, and perhaps more people would join there if there were another pay option. I don't know if your boss has looked into it, but I have a Chase paycard. It works like a Visa. It also has a number like a checking number and a routing number (not the same as the card number) and a job can direct deposit to the card like it would a checking account. You have access to your money right away at any ATM or you can use the card anywhere you go and on the internet, etc. I love it. I hate banks and fees, so I keep most of my money on the paycard and withdraw cash as I need it. I don't know if there are any fees to the company, but probably not because Chase probably has some kind of program. Just an idea. Good luck to all the JLGers.
new option is now going to Eastern bloc countries
and Ireland and away from India as the cultural difficulties have led to problems, plus they have great tax incentives.
THANK YOU!! WOW even if i wanted to work there I would NEVER give her the option of a referral as

Well I think they would just continue to hire SEs and then give them an option, just my opinion. I
HOPE I am wrong believe me. MQ will do whatever it takes to get where they need to go and that is a fact. I just wish I knew the game so I could play it too. You know the saying, you name the game and I will play it too and better than you do. Why do you think they are so sneaky about everything. They dont want us to get a hands up on them. This is a true cat and mouse game. Just like any corporation. Get them with their pants down. Use them while we need them and then move them out. See it all the time. BUT better to keep everyone in the dark before the end comes for sure so employees dont rock the boat.
Yeah, with 14 years of ortho and WC experience, 6.5 cpl is NOT an option.

I'd work at a fast-food restaurant first. When did our skills become so insultingly undercompensated. I'm like a lot of us, about ready to go back to school..do anything but this. Luckily, I also so medical insurance billing so I may have to go back in-office and do that. At least, I know I'll be compensated ...FAIRLY.. what a bunch of.....


If you read your paperwork, you'll see that is an option they have. Also, the state of Illinois
does not have right to work law, any employer can fire you at any time without cause.
I am working to support myself so running out of work constantly, is not an option.
I realize there are slow times, but a lot of places offer backup accounts. Why put all of your eggs in one basket. I'd starve.
Eyesight isn't option, LASIK is. You can wear corrective lenses and see. nm
It's about options.
And what about the MTSOs that ...
yell and scream and write nasty emails just because they happen to be in a bad mood? And that goes for some QA people I can think of too. They don't know or care to be civil. I suppose the double standard would apply here though. Only the peasantry should be given psychiatric tests?!
MTSOs?
Is this the correct board for me to ask a question of other MTSOs? I'm new to these boards.  Thank you. D
MTSOs

Thank you!  I have been in business 12 years and, if you can believe it, I have never implemented any guidelines for acceptable error rates from my transcriptionists.  I have 19 transcriptionists and am finding that I need to do something to make them realize that they can no longer be lazy and just figure, oh, Dell will fix it.  We have reached a volume of work where I cannot fix lazy transcription problems any longer.  I am unsure how to go about this?  What are various ways to figure out the allowable error rate?


Thank you for all the help you can provide!  D.


MTSOs

I currently do offer a three tiered pay scale where the transcriptionists work their way up -- but I nevertheless find so many things they simply are not looking up or aren't sure of themselves and so will put question marks.


Do you know how the nationals figure the 98% accuracy? That's my real problem, I don't know how to go about figuring the 98% accuracy. 


Good luck on getting that big account!!  We have a large one starting on 02/01 and I'm nervous that with the sudden increase in volume I won't have the time to QA the way I have to now.  In my area it is hard finding really top notch transcriptionists -- the couple I am having trouble with have been with me awhile and I've tried and tried to train them but they lack self confidence and don't THINK about what they are typing -- hard to teach that THINKING skill!!!


Who are the top 5 MTSOs (most MT's)? nm
nm
To all MTSOs...sm

I am just curious.  I am sure it is very hard for MTSOs to find dependable, well-trained, honest people that work their required schedules as it is hard for dependable, honest, hardworking MTs to find companies that pay well, when they are supposed to, and have decent accounts and availability of work. 


My question is where are you?  I have close to 15+ years experience in multiple phases.  I have been burned by 2 telecommuting companies already.  I have been employed with this last company for over a year.  I thought they were great but over the past 5 months or so things have began to have turned sour.  Plus absolutely no benefits are offered.  I can handle not having any benefits as long as everything else is good. 


I have been skeptical to change jobs but things have just gotten to where I am completely dissatisfied. 


If any MTSOs are hiring, I would be happy to take any test, send resume, etc.  I just don't want to be burned anymore.  I love this profession but times have changed.  But like I said, it is hard for the MTSO as well as the MTs.


MTSOs
My opinion, I think part of the problem is with offshoring and the fact that offshored MTs can be paid less, therefore dropping US MTs pay. According to a lot of posts and my researching, MT pay has drastically dropped over the years and it's not getting better. Maybe if the MTSOs would post on what changes are happening on their end that makes them lower hire-on pay, that would help. From an MT standpoint, it seems that MTSOs are dropping MT pay but still lining their pockets, which is not a fair assessment, but that's the way some see it. We work hard and have to have a pretty much ongoing education to keep up with the medical terminology. I know some with 20+ years of experience are very frustrated that they cannot get a decent line pay. I don't know what MTSOs can do to make the situation better. Not all MTs are unhappy with their situation. I am very happy with the company I work with, although I do miss the statutory status and bonuses that I previously had at MQ, but times are changing and we have to adapt, and no I DON'T like it! Anyway, this is just my opinion.
MTSOs
I figure, it could get worse and for me, it actually has, so I try not to complain too much, but it does get frustrating and I try to look at it from both points of view, even though I'm not an MTSO and never actually owned one myself.
MTSOs
In the last 5 years that I have worked for an MTSO, I have seen a lot of changes in these companies and the way they treat their employees. When I first started working from home for one, the pay was good. They didn't bother you. They got your work to you...their were benefits. Now...with more experience and even certified, I get the run around too. Take a typing test with 20 minutes of dictation. Like being certified isn't good enough? My biggest concern is the fact they need to rethink how work-at-home employees should be treated. They tend to group us all together and try to treat us like we work in an office. It just isn't going to be the same. We obviously made this choice to work from home for our families. We give up a lot working from home, but they try to pretend that we should pay the same dues. The fact that they NEVER EVER CLOSE is a big one. Not to many companies out there make their employees work all hours, all days, all holidays with NO!!!!! reward for it. No thanks, nothing. They expect you to work on Christmas day in your home where your family is celebrating, perhaps 5 - 10 feet away and not participate?

For instance, I had to work last Christmas (and trust me, I've paid my dues on holidays). But it was a new job, so I had no choice. Sure I started late. I spent the first 2 hours celebrating with my family, opening presents, etc. As soon as that was over, I got on here and started working. I made my line count well before my shift was to end, but I got the mean e-mail about not working.

I think they need to get real. We work from home. We don't leave our problems at home when we go to work. Sure, you have to separate home from work while your working but I think they need to treat us with a little respect. Perhaps realize that we sacrifice for a reason instead of pretending that our reason doesn't exist.

Maybe they should take a clue from Google on how it treats its employees? Man I would just love to work there!

I feel so frustrated in this occupation lately, that I don't know what to do. I get the run around myself. Scheduling interviews and putting your whole day off for it and then the recruiter doesn't call!!! But e-mails saying sorry can we reschedule? NO, we can't.

I've seen and done it all in the last few years, offshoring, holidays, bad employers, horrible bosses. Its been a long time since I enjoyed my job.

Sorry if this runs on, but its late (since I have to work late shift to compete with the overseas people because they work while we sleep!) but I'm tired. Time to go to bed!

Here's hoping that something in the future happens and once again, our jobs are great and we brag to everyone about it!

This is what I believe about MTSOs

Most all of them are probably offshoring work secretly or not.  They overall don't respect their MTs.  They offer baloney rates.  They lie through their teeth.  They offer steak and deliver animal chow.  They punish all MTs supposedly because of the faults of a few MTs.  They keep tabs with countless instant messages and phone calls to keep their ignorant little children in check.  They are constantly running ads because they can't keep good MTs. 


How can any industry survive with this treatment?  I think almost every one of them is offshoring whether they admit it or not.  What other explanation could there be?  It can't be simply because the MTs put up with it.  There HAS to be something else behind it.  MTs as an industry don't put up with any more crap than any other type of employees.  BUT the MT industry has a way of offshoring work with nobody the wiser, unlike other industries and I think that is what is behind the whole sham. 


MTSOs

The way I see it (and probably others) is the reason many companies are struggling or not making it is because they did it to themselves.  Coming from a hospital setting, it's like comparing USA to Aruba, and I'm not talking scenery, here!


 


MTSOs

The way I see it (and probably others) is the reason many companies are struggling or not making it is because they did it to themselves.  Coming from a hospital setting, it's like comparing USA to Aruba, and I'm not talking scenery, here!