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They are strictly Indian-ran with a "front" place of business in Mass.

Posted By: Keep going.... on 2005-10-12
In Reply to: Focus Infomatics - Lindz

If you like getting low pay and badgered everyday by people either A. Do not understand English or.. B.  Do not WANT to understand English, then finish their test.

The only positive is that they pay on time, but they do move paydays a lot so that you would count on having so many days in that pay period and a day or two before the pay period is to end, they move that day of the pay period end so you'd end up with a day cut off your check that you expected. It seems very odd to me why the pay period would change so much. Also, your line count never seem to match up. You will work on a 5-page report for an hour and somehow you only end up with $8.  The other down side is that you will have Indians quality checking your work, which is bad enough.. but then your pay is docked according to what accuracy rate they give you. As you can see... too many red flags. The best word I can think of to describe them a company is.. RIPOFF... 


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They have a "front" office in Mass.. but your supervisors and QA are in India.
Your tech support is also based in India. You communicate with your supervisors via Yahoo IM. They are in India so when you have questions they are the ones answering your questions. Good luck with the communication. Also, remember your paycheck is penalized for errors. This would not be so bad if people sitting in India were not the ones QA-ing your work. That is where the real issue comes in. If I can hardly communicate with them, why would I want them in charge of my paycheck. I mean truly do you want them deciding what is proper English, I think NOT

You will get IM'd to death by your supervisors in India. Your line count never quite adds up, say you work 8 hours, your lucky if you make $50. The worst part ever is that your work is penalized for errors. It is very convenient that the people doing YOUR QA are located in India, nice switch huh.. You work like a dog to get a whole $100 a day, which takes like 12 hours only to find out your whole check was penalized 10% based on what the QA person in India says. So, basically on one check you have lost a whole day's pay. It is truly not worth it but to each their own.

Strictly Indian-ran, low pay, and difficult communication to say the least.
The only high point I used to be able to say is that they paid on time. The strange thing was that every other month OR LESS.. they would change a pay day on you i.e. your last day on the pay period is Saturday and you plan to work that so you have an another day to get a decent check, and then on Friday, you get an email telling you that the pay periods have changed and the cut off is that day.  I am not sure the idea beyond that other than they are really tight sometimes making payroll so they try to get creative. Was not my idea of fun. I QUIT..
Bet a mass exodus is taking place.
If this is the place out of Los Angeles..run.. just archives and the Better Business Bureau.
I'd run fast..
MDI is strictly
statutory. Set up your own benefits package; I did. I would rather be SE and have control of my schedule. All of the other stuff you can get through insurance companies, brokers, etc.
Strictly TAT
I am a relatively new graduate and am looking for companies that have TAT. I am applying to a lot of places but most say Flexible schedule which in my mind isn't really TAT. What companies let you sign in and out as you need to? Ultimately I can work 40+ hours but not necessarily with a strict schedule.
Strictly TAT
I am looking for an IC position. I have come across companies that let you pick your schedule. That's not really what I want. I'm more trying to find companies that say, You can work when you want as long as you achieve your line count or number of hours. I really don't want to test with every company with that says Flexible schedule unless this is what they are actually offering.

I know there are some out there somewhere, right?
they are (or were) strictly overflow accounts
so it was feast or famine. Private or paranoid?? QA person was so nasty. The overall manager had such a flat affect - never sure if it was just to keep us away or whether depression played a big part.

Games?? Did you ever try to verify your line counts? My accounts were typed with set margin and supposedly they were adjusted to come out to 65 character lines, but you could never come up with the right number of lines, no matter what line count program you used. I think they count part of the report with one margin and use a different margin on others. We had no support - technical or managerial - on weekends, evenings, or holidays. You just fly by the seat of your pants and hope you don't mess too much up.

I also did not like having to buy all the expensive equipment you had to have, like only a Cisco modem, at $350 or more, etc.
I work strictly through internet; they have some accounts
that you work off phone lines but not many. If offered a position, state you only want internet work and nothing to do with phone lines.
Do they offer any overtime or strictly 40 hours?
You can email me if you like.  Thanks for info.
Doesn't Keystrokes have strictly OP accounts?
I thought they posted not too very long ago for a position that was strictly ops. I don't work there so I don't know first-hand, just sorta recall seeing it on the job seeker's board.

Good luck with that search :-)

Focus is Indian run and you'll be editing Indian
work, so seriously doubt you'll make a bunch of $$ on editing.  99% of the MTs love KS.  If you'll just scroll down the page you'll see dozens of posts about them. 
Probably not - I believe they are Indian run or Indian based company. nm
Go to their Indian website or other Indian websites
Do you feel better now? !! Business is business, most of it should be confidential. Why post on a
Not me. I hope there is a special place reserved for them in a very hot place.
Mass exit sm
Sorry, but I don't think this is the answer.  Back in the 70s? 80? (sorry, I forget which) our man in the White House swore he would break labor unions (though he, himself, was a card-carrying member of the actor's union) and he DID.  The American workers bought into the "unions have outlived their usefulness" propoganda and now union membership is at an all time low.  Without bargining power, workers have nothing...united we stand, divided we fall.  And EVERY American worker is falling FAST.  Wake up America.
Springfield, Mass. nm
Has anyone who received the mass
emailing from Keystrokes received the promised phone call yet?  I have not and am just wondering
Breitner in Mass. NM
StenTel in Mass.
Sorry, I meant to add that I would like info on StenTel in Springfield, Mass. Thanks in advance.
mass firings
They had a conference call recently for which US editors were asked to call in. When they were all on the line, they were ALL fired! Talk about unprofessional!
Also, when people quit or are let go, they are not being replaced; often, when they ARE replaced, it's not by other US employees.
They are taking the easier, longer-winded docs and giving them to offshore workers to do, leaving the US employees with the more difficult, hard-to-understand dictation to do while at the same time are pushing for more and more production/lines AND stepping up the auditing AND requiring feedback to be done on worse and worse work from overseas - basically resulting in people not being physically able to make quotas nor keep quality at a premium. They then are firing people who fall below what they say are the minimums, not taking into account the conditions which THEY are imposing on us and which make the job more difficult and much more time consuming, and the massive also-time-consuming amount of feedback on crappy transcription (and HA! editing) overseas. It's discriminatory no matter how you look at it, too: There is no way that the work of the overseas 'editors' can hold a candle to that I've seen from US editors, yet the US people are being fired & forced out left and right while the overseas folks are being allowed to keep their jobs and even being promoted.

SPi has been 'testing out' voice recognition on a major account for quite sometime; when they started it, they fired most of the US MTs and promoted offshore MTs to Editor positions.
They are losing accounts like crazy; some they lose on purpose, but others are lost because the clients are upset and/or dissatisfied with the lack of quality, service, etc.
Run, DON'T WALK, away from this unethical company while the choice is still in YOUR hands...before they fire you or sweep you up in one of their recent mass 'layoffs'

and when you DO leave, make absolutely certain that they pay you any unused vacation (AND unused/owed PTO for those prior Cymed employees). They don't do it automatically. They told one person who quit recently that they had just decided not to pay the PTO out - even though they put it in writing in the benefits package cover letter in January! Someone else who left tried to collect unemployment but couldn't because SPi had her listed in another state completely than where she'd lived for all the years she worked for them - she got hired after months but never did collect any of the benefits she was entitled to.
This company represents all the worst of human nature.
Mass Firings
What can one do to protect themselves from these evil doings?  How can they get away with not paying out PTO?  I am beginning to think that their transcription branch is just not important to them and they don't care what happens to it (at least in the US).  It is obviously clear they don't care about the US MT. 
Is this the Sten-Tel in Mass?
If it is, then I worked for them for about a year over a year ago. I do not remember that statement in the IC contract. That must be something new. I left that company because their QA would mark something wrong one day and then mark the same thing right the next day. You never knew what you should do and then they would send you nasty emails saying you need to get off of QA or else. I wouldn't recommend working there.
With all of the mass hysteria can we please

I have to be honest... I love my job at TT and when I got the e mail it did not bother me at all.  I simply did not sign up to be one of the first to try the VR (I have done it elsewhere and did not care for it personally, nor did my bank account).  Anyway, my strategy was to work as hard as possible now, and keep an eye open toward other companies that do straight transcription.  If I am forced to do VR, then I would still stay at TT and train as best as possible with a second job picking up the slack of the bills.  It would be more hours, but it would have to happen b/c I cannot afford a paycut as I have only me to depend on (no other incomes to help).  Then, I came on today and unfortunately, I read all of the posts of panic and hysteria and felt like giving up, going to bed and pulling the covers over my head and or getting an Rx for Xanax....

I understand we all need to vent, but is it possible to try to work together to find solutions or boost each other up while this is going on instead of fighting or getting into a panic?  One poster here, I see, is looking for suggestions for companies with straight typing options. That is a good idea... What other positive options can we come up with together so that we all don't go down in negative doldrums.  Panic will not help my line count today, but the bill collectors don't understand, nor do my children who depend on me...

Anyway, my approach will be if my check takes a hit, to continue as I am, and if I am asked to train VR without a complaint while I take on another job to fill in the gaps.  Does anyone else have any positive ideas to add?  If we can come up with a list of options instead of griping, maybe we can all have a good and profitable day with a plan for the future.

Thanks in advance for reading this... Even if no one has an answer to this, at least I got it off my chest...Have a profitable and enjoyable day/weekend.

This law only applies to mass
Trying to build his business? He's been in business over 15 years!!!!!! sm
I also had a hard time, nearly impossible actually, getting paid. The owner does this on the side; he is very involved with other things.
Maybe they think a lot of MTs are going to leave en mass with the new pay plan so they are getting

ready. Have you noticed how they have been dragging their feet to let us know probably until Summer is over so they have plenty of staff. You KNOW they already know what it is so it is just a matter of timing is all. Yep.

I had a feeling there was a mass exodus
earlier this year. I hung in there with them for six months, but they kept running out of work. I asked to be trained on a second account, but it didn't happen. My supervisor was very nice, but it just didn't work out. I also have 17 years of experience, and had 99+% QA scores. I agree with some of the comments above about looking things up, etc. Oh well...
Sten-Tel in Mass. pays this way. nm
Also, don't mass mail your resume.
If I receive a resume and I can see that it has gone to a dozen other companies, too, I'm not feeling the love.
Sten-Tel, Springfield, Mass.
Anyone familiar with this company?  Could not find any current info in archives.  Pros and cons, please.  Also, what platform do they use or does it depend on the account?  Thank you.
Am I the only one who works for Sten-Tel in Mass?
I am having probs with their QA and wonder if I am the only one dealing with this?
Hoffman Transcription (Mass.)
Anyone work or have worked for the above company, would you please state how you liked working for them, pros and cons, please.  Thanks.
Someone said Transtech sent out mass Email

saying which shifts and days they are hiring for.  Care to share what they said so I will know whether to bug them.  If it is not allowed here on this board no problem and I will apply anyway.  Thank you.

This was a mass email, about docking $10 per report.
Trying to beat the mass exodus. May be hard to
Lots of info in the archives. Seems to be a mass
exodus going on. 
Well I hope they are ready for a mass exoduos over this
not sure why they think people will hang around not getting paid.
Here's The Federal Law on Mass Layoff Notice
Sten-Tel in Mass. and their testing process
I need a 2nd job really bad.  I have worked for Sten-Tel in Mass. before and know that they do not require you to work any certain hours and do not have a minimum line count for you to meet.  They also pay on time.  I applied to them and went through their entire testing process.  I finished this last Friday.  By Monday evening, I hadn't heard anything so I emailed human resources asking for an update.  No reply.  So, I emailed again Tuesday and I finally got a reply back saying that my test was received and that it takes 5-7 business days for me to get an answer and the human resources person said she should have an answer by today.  I wait all day and hear nothing.  I email her again asking about the status and I do not get a reply.  This is really irritating me.  I know I did good on the test.  I don't understand why it is so hard to get back with someone.  Should I just say forget it and try to find somewhere else?  I really don't know of any other companies that are very lenient with the schedule and have no minimum line requirements.  If you know of any, please email me and let me know. 
Strictly IC, good company, hard accounts, good platform.
Good pay, always on time, no direct deposit though.
OSi has had a mass exodus so there should be plenty of room for newbies
Acutally it's the Mass. Sten-Tel. Hmm...same state as your company. In cahoots, maybe? nm
I dont answer the mass emails she sends out. What bothers me is we are not anywhere
near out of TAT and she just then sends out these mass emails and everyone piles on and runs the account out.  Then when you get a few more reports she does it again.  It just keeps going on like that.  I have no idea what the problem is.  I dont acknowledge the emails at all I just cant get a grip on why someone would function like that.  It is almost like she isnt happy until she runs the account out and then expect all the ICs which we are to sit around until it comes back in and then be at her beck and call.  It seems to be getting worse and worse lately with this.  She has taken the word control to extremes especially with ICs.  She expects you to let her know if you are going to move your butt of your computer for a half hour.  I just dont get it but it gets extremely old I must say.
Larry doesn't know if he's coming or going! One day a mass email to employees begging them to
even though no work, and the next day mass email begging people to hire anybody they can scrape up and now accounts out of TAT, etc.  Different story every day of the week, and I don't wanna hear about the company perils!  Just let me type! No thanks. 
They've all said Woburn, Mass when I asked...same time zone as me grrrr! nm


If you don't know what is confidential, you have no business being in any business.
This is confidential information and should not be divulged. It is one of the biggest problems a co can have. If you have to ask...well I won't be able to explain it to you
Indian ran?
They ARE Indian!!!
If you want to take a chance and not believe what you read, you will see for yourself that they are ALL Indian RUN!!!! Some people are so hardheaded....they are a horrible company and Bobbi is a real MEAN person to deal with as well....NO WAY FOR FOCUS!!!