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Serving Over 20,000 US Medical Transcriptionists

Transcend has improved in the last two years...

Posted By: HappyTRCR on 2008-12-28
In Reply to: Keep your eyes and ears open. I have worked - AFellowMT

I have stayed throughout, but many people have left and come back. We have better communication, better benefits and more importantly, a better platform.  We have a 401-K match, and I received a nice Christmas card with a $25 gift card.  No company is perfect and I do know Transcend struggled for a while years back - but I can't complain. 


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Has BeyondTXT improved over the years? sm
Just wondering since it will be new to me.  Thanks!
Must be the new and improved way to
recruit? Just makes me nervous. You know how some people don't test well - I just don't like interviews. Most MTs I know are more on the shy side - maybe even borderline hermit :-) Not sure who are the top 10 you mentioned so I guess I will just keep my fingers crossed. Thanks for your response.
Improved ISR?
What is the new platform that is supposed to be more efficient? I know what we have now is NOT efficient. I have been making the same tedious corrections over and over and over again for close to a YEAR! The current ISR is most definitely not learning.
I love Transcend, have been there for years...
started with MDI. The offshore component is mostly on Escription, and has never affected my workload.

Transcend is a good company; they treat me well and I make great money - I could care less if they offshore. Then again, I also have a Samsung TV, a German car and many things made in China!
Has Soft Script improved at all lately. nm
:
Emdat is improved from the problems
mentioned about the spellchecker and foot pedal.  It does not do everything Word does, but is okay if you have a good account and put in all your quick corrects.
Has Spheris improved any since 2007? I saw an add SM

and was thinking about applying. I worked for them before all the changes happened.


Thanks.


Keystrokes is not as large as Transcend but they might be in the next few years. sm
Transcend has grown because they keep buying other companies, and Keystrokes does not do that. They have grown every year and still do because of getting new accounts and keeping the accounts they have.

Keystrokes is not in the $50M range; last I heard they were at $15M and will be in the $25M this year due to new accounts. They are very open about this, and also about the fact that they do not take on too much at once just for the sake of growing. They make sure that they are ready first.

Are they the perfect company? No, but they are better than any I have worked at since YOG. I have been at Keystrokes for 3 years. They continue to improve every year and have really worked through the issues they used to have including the insurance. The first year I worked for them, they were an OK company, the second year they were good, and this third year, they are great.

I am impressed with them because they still treat their employees as if they are a small company; we are not just a number to them. I am also impressed that they give more to their employees every year instead of taking things away, like a lot of other companies are doing.

I am happy at Keystrokes, as are over 400 of us. For those that are not or did not like working there in the past, I hope you find the company that works best for you.

Different strokes for different folks, but I have found the company that is best for me and plan on staying!
They have improved the platform recently and it's much quicker.
While the accounts I am on are high ESL, with the QA support and the community website for samples, I actually do well and like the accounts. Pay is always on time, the incentives are good. I like the company. You may too.
No, things definitely have not improved. I left a month ago
and really wish I had listed to the posters on here.
Has Ascend paying on time improved?
I see Ascend is needed radiology Transcriptionist and I just want to know if things are changed since the archives I have read.
Not true. I worked at Transcend for years and things have

For years people at Transcend were very friendly and the only time things got really heated on the forum were over personal opinion posts like politics and stuff.  Not any more.  More and more people are to the point of not knowing what to do with this company anymore.  People who have been there years and years have quit or are quitting, and I think most of the peers that are happy are relatively new and haven't seen the downward spiral.  A friend of mine quit a while ago and said she got a letter about a month after she quit asking her to sign a release saying she wouldn't take Transcend to court or be party to any claims relating to her employment with Transcend.  If things were that hunky dory they wouldn't be so scared that they need to ask people to sign waivers when they leave.


I have to admit my line count has improved since reading the board
I see how everyone else is doing, and then I can set goals for me, though I am too shy to be on the goal board yet. I have to thank the board for that. It teaches me what is possible, and also that we can only do our best. I have to agree totally about how it has been a godsend.
Transcend bought MDI, so if Transcend sends work offshore, so does MDI. nm
nm
We heard Transcend is buying Keystrokes next. I'm not working for Transcend. No Way !
nm
If MDI-FL is owned by Transcend and Transcend admittingly offshores, sm
then doesn't that make MDI a company that offshores? That's like saying that one branch of a company offshores but another does not, so they are excluded from the offshore label. If MDI-FL is part of Transcend and Transcend offshores, that means that they do.
RE: If MDI-FL is owned by Transcend and Transcend admittingly offshores, sm
Your hypothesis is incorrect. MDI is a wholly independent subsidary of Transcend, therefore, they were not a part of the experiment to offshore to evaluate cost/benefit ratio that Transcend only tried for 90 days (I believe the evaluation process is not still ongoing).
I talked to them today. They want 3 years in a hospital or 5 years combination sm
hospital and at home or clinic and at home. For radiology, they want 3 years full time radiology. I thought they were very nice and I have a few friends that work for them and are happy. The pay seems average to high for what I am seeing now. I think they are 0.08 per line or 1.08 for radiology. Beats what I will have with the new MQ program.
Honda is 11 years old, 190,000 miles . Toyota was 15 years old and 279,000 superb
x
I worked on site for many years. I've been doing this for 10 years... sm
I've worked on site, at home, for small MTSOs, for nationals, for hospitals. I've been paid per line, per minute, and per hour. I've been an MT and a QA. I have ALWAYS worked weekends and ALWAYS worked nights for the shift differential because MTs can't survive on 6 or 7 cents a line. At least I can't and I type 105 wpm.

I've BEEN dedicated from day 1, sister, so you are barking up the wrong tree.
15,000 lines per pay period. 8 years with KS, 6 years on this account! nm
Not going anywhere else!
30 years - this WAS my career. The last few years you guys have ruined it.
You work 9-5? Big deal. I work more than you do. I bet I work harder too. Treat US with respect, lady!

Don't talk to us like that and don't expect us to kiss your feet. Kiss ours for a change!
See if you'll be producing more after 30 years of MT'ing and at 50+ years old.
I don't think so. My income increased every year also, until I reached age 50 and 30 years of MT'g, been downhill ever since.
It wasn't tough 5 years ago. Or 10 years ago, yet
How to you spell
G-R-E-E-D ???

All the shifty, dishonest, greedy pigs in this country belong in JAIL.
It is not Transcend. Transcend has not had control of
the accounts long enough to make any changes to anything. Maybe your account just slowed down like a lot of others did over the last few weeks. Everything will run status quo for a few months before any major changes are implemented. And give Transcend a chance. It is a good place to work and you will finally have some benefits that you will enjoy.
Did MTfor 10 years; QA for 2 years and now
doing editing of speech/voice recognition.  I find all three to be very different.  MT you start with a blank page or a template, QA you have the whole document and you need to give a good quick read and check for correct name, MRN, formatting, and all blanks, etc., and if you know the MT you do not necessarily need to give the whole document voice to typed - editing is a whole 'nother thing.  From what I have seen so far - you have a document and you cannot count on anything being correct - you need to change almost everything in some cases - which is more difficult than a blank sheet as there is a lot of deleting and it is confusing.  It can be helpful because some of the medical words are in there and some of the drugs can be correct - and although I have found easier on the wrists some days - still very, very difficult.  You must match exactly voice to type because you cannot count on anything to be correct - JMHO
I think it just boils down to years and years of
If you kick a dog often enough, it's going to not only turn on you, but other dogs as well. Even though I made more money as an in-house MT, our managers were the worst. All greedy, self-serving women who lied, cheated, and made their way up the management ladder by stepping on those of us who worked under them. They created hostility, distrust and ill will in the office by pitting MT against MT (I suppose they figured it would keep the MT's from turning on THEM!), and the suspicion it bred created a hostile workplace like no other. I finally couldn't take it anymore and quit to work at home, for less than half the money. I'm lucky - I have an employer that at least treats me well, even though the pay stinks. But from what I've read here, that isn't the norm at all. So it's little wonder so many at-home MT's are ready to chew someone's head off. They're tired of being lied-to, cheated on line counts, disrespected, and at the same time expected to produce more and more work, with little to no mistakes. So it's little wonder we're all a mite cranky.
Some of us have been at MDI for years and years. Why should we have to start all the way at the bot
x
Transcend
I just got an email from an MT who loves Transcend. She told me she gets 15,000 lines per pay period as she gets a lot of VR (voice recognition)reports.

She gets around 8 cents a line for a report she has to transcribe "from scratch," but if she gets a VR report, she only gets 5.5 cents a line.

However, she says even with the 5.5/line, she makes 15,000 lines a pay period as the VR reports are very quick and easy to do. She did not mention anything overall about Transcend; just that she really likes her job and the lines she's able to get each day. I am looking for an MT job, but it's really hard as you have no idea what you will end up with even if you do get hired.

You might get terrible dictation, no VR reports, templates, etc. Or some of them require you to have your own equipment which I would prefer to use their equipment.

Does anyone know who is hiring?
Enough about Transcend.
I know, let's pick on another company for S&G's!
x-transcend
Webmedx and Amphion.
transcend
The forum at transcend is full of people angry and complaining bitterly about the new platform and the horrible sound quality. Someone said she had worked on an account for 10 years and now cannot understand the people she has always transcribed. And as for getting ahead, there are a select group of people who are taken care of at Transcend and newbies are part of that, they get raises because they get the easiest work picked out for them. You wont see them with foreign doctors or short reports or the same crappy work day after long day. If it is so wonderful why did a person that left another large company to be a supervisor only stay about 4 weeks and she is already gone??? Probably because once she was in her position, she had morals and could not believe the unfairness with which work is "doled out" and saved and while others never get a break. there is not one thing fair about assigning work and there never will be!!! This is a voice recognition company that has no regard for people as human beings.
transcend
how can anyone think that a company that is going to voice recognition and cutting pay in half, from 8 cents to 5.5 to edit, how can that be good for transcriptionists anywhere. this is all about them making a profit off of your back. For years transcriptionists have been underpaid, 6 cents, 7 cents, while owners of services make 25 cents or more a line and never share it. voice recognition just puts more in their pockets!!! It is just a new way to rip us off. Transcriptionists are the modern day factory workers, sweat shop laborers with no voice, no union, and we just keep taking it and they take our jobs away from us with voice recognition or cut our pay in half to have a job. If you call that fair, they you are in the right position. Nothing in our society goes backwards in price - except the pay of the transcriptionist!!!
transcend/mdi
I was just hired by them, starting training today. However, I'm only doing radiology-hope that is better. Anyone else out there with an opinion???
Transcend

Hi,


I hope you enjoy your training.  It is kinda rough the first day.  I don't know much about the radiology accounts at Transcend, but I do know that the people are very nice.  I had 2 weeks of a slow period, which was frustrating.  However, this happens at all companies from time to time.  Especially in the summer.  I know this because I have worked at other companies and have had the same slow time.  At Transcend, I never had to ask for another account, a secondary, one was offerred to me and I started right away on it.  I have a very good line count and make good money. 


I may have to take on other accounts in the future, I don't know.  If I do, then I will.  Transcend is not the only company that this happens at.  It is all in how you look at it also.  The more you can do, the more valuable you are to your company.  This will only benefit you.  Of course it is not ideal, but sometimes unavoidable.  Yes, it does slow you down but this is just at first.  You eventually become accustomed to your secondary, or whatever number account that it is for you, just like you did on your primary when first starting at Transcend.  I have found in my experience that the less flexible I am, the more limited I am.  In this line of work, that is not good. 


You will also hear about Transcend using VR.  I am getting ready to train on that.  I hear horror stories about the whole thing and I am sure that it is everything that everyone says it is.  But the thing is, a lot of companies are going to be using it.  Maybe not all of them, but a lot.  It is a step towards the future and we have to learn to accept that.  I am not worried about doing it.  If I have to work longer hours for a while to get used to it and get my $$ back where it was, then so be it.  I believe that this too will be something that an MT can get used to and become good at, just like having multiple accounts. 


All I know is, at Transcend, I have always been paid on time, paid well, never had a check bounce, and I have not ever been lied to or mislead.  This is my experience and my opinion.  Good luck to you!


transcend/mdi
I was hired for Fri-Mon. Was told they have little coverage at that time. Not true???
MDI/Transcend
Wre they the same company or 2 different companies?  They are being lumped together a lot in posts.
MDI/Transcend
MDI was bought out by Transcend, but they work as a separate entity. It's like Time Warner and AOL.
Transcend/MDI
All the posts are too far down.  I can't keep up with all the drama way down there, so I thought we could bring it up here where it's easier to find! 
Which one MDI or Transcend?
nm
MDI/TRANSCEND
And if MDI/Transcend do become one company, I'm out the door....Transcend was a horrible place to work, and I would hate to see that happen to MDI. While it's not the perfect place, it beats Transcend all to he@@...
TRANSCEND
I do not work for Transcend, but have done my research!.  Has anyone stopped to look up info on Transcend?  Note that all upper management is comprised of men, and their salaries are all over $200K a year and then there's one AM who's salary is $200+K a year plus something like $10K bonuses every quarter, yeah, and they aren't making any money!  And here we all sit typing our fingers to the bone, barely ekking out a living while some CEO of a company, who by the way is not an MT, and has never transcribed, literally forgets that we are the back bone of his company, while upper management collects their 6 figure incomes, and forgets to recognize that without US he would have no 6 figure income!  Gee, how many lines is 200K????? It's all pubic information!  The good side is offshore!
Okay first it was MDI-FL, Transcend, MQ, SS
and now KS! The post below me is starting it now with Spheris. What is up with all of this? We all know that each and every company has their issues. We get it already. People are bashed on here if they say something good about a company, because they must be management, or if they say something bad, because they must be disgruntled. We all will not have the same experiences. Different strokes for different folks! I have worked for 4 of the companies listed above and have had a different experience with all of them. A few I would not go back to at all and 1 I have; however, just because Joe Blow had a better experience than I did doesn't mean I get on here to bash that person and INSIST they must be lying about their experience.

Can we all just agree to disagree on certain issues?
Transcend

To the questions about 20,000 lines per pay period, I noticed that the poster(s) are not saying whether that is post escription lines or preescription lines.  Beyond Text, or the other platforms that Transcend has.  In order to answer, these questions have to be more specific as to what platform someone is working on.


I get 20,000 lines per pay period, however, that's after they do the conversion rate on my account and take 20% of those total lines. Standard = transcribed.  Edited = VR lines.  And that puts me in the incentive.  The incentive Transcend has it the BEST in the business, and it is attainable. And they pay a shift diff for both weekend days, which I work to get the shif diff.


There's lots of questions of what to do when work is low, well work is not always low, and you have to go with the flow and work as hard as you can and  keep your butt in the chair, and not do dishes, laundry, clean, watch TV, play with the kids, visit with your husband, boyfriend, significant other, or any other activity that takes away from truly being productive.  Then when work is slow, there is less headache of worrying about whether to get your lines or not.  And NO I am not one of those people who works "off the clock" that only hurts all MTs in the long run.  I work my 8 hours, no more no less on the days I am scheduled.  However, if I missed some hours because of running out of work or slow work, I will get prior approval BEFORE I come on to make up the time, or wait until late when no one wants to work, which is usually between 6p and 9p.  Always with prior approval!


What I do is email my supervisor and ask her if it is alright to adjust my hours to accommodate the the flow of work.  There is also a tool on the internet with Transcend to see when everyone's schedule and to be fair what I do is work when there is very little coverage, or hours when there is a break in coverage, that ensures that there is work, but you have to be flexible.  I have found that many of the MTs that work and complain about not getting their lines want banking hours, and this is not a 9-5 job, M-F.  I work BOTH weekend days and ALWAYS have plenty of work.  In the few months that I have been with Transcend work was slow on one weekend day, otherwise I can manage to get usually about 3000 lines per day on the weekends, now that's VR and transcribed lines combined, and NO I am not typing 3000 lines, but remember there's a conversion formula.  I usually work a split shift on the weekends, there's work in there in the a.m. and then I start up in the afternoon (when NO ONE is around) on the weekends, and I have plenty of lines on the weekend evenings. That's how you get your lines, you work the hours no one wants. 


And a comment to the posters down further on the board.  Everyone is correct about speaking up.  So few people do that, and chose to fly "under the radar" because of fear of "making waves."  Well, there are those of us who make the waves, and do not fly under the radar, and we are the people that help make it better for those who want to sit back and put negative posts on these boards, but do nothing to make it better.  It's like the people who complain about who we put in office, but they do not VOTE!  If you do not vote, you have no say in what happens.  That one vote could make a difference, and the same with MT.  We need to be more unified as MTs and then the nationals might sit up and listen.  We need to refuse to transcribe, edit, etc., all these horrible dictators for the ridiculous rate of money they offer, if we all got together and stuck together and had ONE VOICE, we WOULD MAKE  a DIFFERENCE!  I have been very successful in this business for almost 30 years, and have been in management in 2 soon to be 3 companies, and the only way I got where I am is to SPEAK UP and get noticed!  Otherwise, you are just another stereotyped warm body in stretch pants with a cigarette hanging out your mouth and a beehive hairdo to these companies.  (Nothing wrong with stretch pants, beehive hairdos nor cigarettes either, if that is your choice, to each his own) but that is how most nationals see transcriptionists, and that is just not so. 


Do not let anyone tell you that it is a "privilege" to work at home.  It is not a privilege, it is the only arena for us to work in because almost all transcription is done in the virtual office.  So it is no longer a privilege and I will correct anyone who makes that statement.  If you do not work at home, you most likely cannot be an MT.


Most of us are well educated, intelligent women, who love our families, who love what we do, and enjoy transcription.  But we can't make any changes if people do not "vote."


I am management, but not at Transcend.


 


Transcend
Transcend does not pay 10 cpl anymore.
Transcend

Just curious.


Does Transcend have a "honeymoon" period or bait and switch like some other larger companies I've heard of and do they overstaff accounts with MTs?  And, if you know, do they cherry-pick like some others I've heard of?  TIA.


RE: Transcend
No to all of the above.
same transcend
I just saw 2 posts on there just from looking today about how they loved beyond text.  They did have some static on a few jobs and didnt like that but did like the platform other than that.   Some people do like it, some don't.  Good luck to you. 
transcend job
Was just offered a job with Transcend a 8 cpl...after reading all the negatives about this company and seeing all the positions they are looking to fill, I'm really starting to think I should look for another company??
Maybe PT for Transcend

since work is so low and go ahead and start with Amphion, see if you like it better, and then maybe make the switch.  If I were you, I wouldnt put all my eggs in one basket in this business.  Or maybe PT with Amphion to see if you like it first.  But I definitely would not rely on Transcend for my bread and butter since they have shown just how much they think of their MTs lately with the pitiful new platform, low work volumes but continual hiring of MTs, etc., etc.


I agree-get out while you can!!!


Transcend.....sm

I see that some people have made negative posts on this board about Transcend.  I've been with the company for a long time and have been using the editing platform for several months now.  At first I was concerned about what it would really do/not do; however, I've learned to love it and now am glad that I've made the change to editing reports (as well as transcribing some that aren't on editing yet).  


Transcend announced last week that they're providing a word Expander program to those moving to the editing program free of charge, and it's a great program that would retail for $100.  


Therefore I encourage anyone reading posts about this company to remember that there are plenty of us happy on this new format.  I know because I've talked with many peers on it who have been on it as long as I have and we all have the same sentiments.