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UPDATE ON MY FOCUS INFOMATICS EXPERIENCE

Posted By: Alice on 2008-11-26
In Reply to:

I'm only sharing my experiences in hopes that it will help others.  It is not in my character to sit back and be silent.  I thank mtstars for allowing us this forum to help each other.


I'm finally DONE with Focus Infomatics / Nuance.


I used to post a lot of positive information here about my job at Focus Infomatics/Nuance.  (Nuance bought Focus Infomatics in 2007).  It used to be a very nice company to work for, IMHO.  Anyway, the working conditions were on the decline over the past year, but started to go really sour a couple of months ago. 


A lot of people have complained about India being involved in the medical transcription industry, and I do understand the concerns about offshoring, but I would LOVE to have my Indian manager back.  The American lady that took his place is simply cruel.  I have no other word to describe her.  If I had waited for her to give me work, my family would be starving.


I did stay for awhile, hoping that an adjustment period for new management would end in a positive way, but that just hasn't happened.  It is getting worse and worse.  I guess I can't blame the new HR director, as he had absolutely no experience in the medical transcription industry, or even the medical field, prior to working for Focus/Nuance.  According to his online resume, he was a Marine recruiter and then worked for Reebok, among others.  So, he likely is just following someone else's orders.


I've found another MT job, at a company that seems to care that an employee succeeds and has enough work on an account that matches his/her experience and preferences.  Though I am prepared for many surprises along the way and won't be too shocked or devastated if the bubble is burst soon into the game, it couldn't be any worse than it is now at Focus Infomatics.


The main thing that I cannot forgive Focus for is hiring more people when I don't have enough work.  I have received excellent monthly reviews, so they cannot tell me that their silence is due to my inability to produce.  Maybe they want me to quit because I am a high producer; who knows.


At any rate, I must thank Focus Infomatics/Nuance for the learning experience.  When I write my book, I will certainly include these experiences in it.


Best to all of you who are current or future employees of Focus Infomatics/ Nuance.




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UPDATE ON MY FOCUS EXPERIENCE

I'm only sharing my experiences in hopes that it will help others.  It is not in my character to sit back and be silent.  I thank mtstars for allowing us this forum to help each other.


I'm finally DONE with Focus Infomatics / Nuance.


I used to post a lot of positive information here about my job at Focus Infomatics/Nuance.  (Nuance bought Focus Infomatics in 2007).  It used to be a very nice company to work for, IMHO.  Anyway, the working conditions were on the decline over the past year, but started to go really sour a couple of months ago. 


A lot of people have complained about India being involved in the medical transcription industry, and I do understand the concerns about offshoring, but I would LOVE to have my Indian manager back.  The American lady that took his place is simply cruel.  I have no other word to describe her.  If I had waited for her to give me work, my family would be starving. 


I did stay for awhile, hoping that an adjustment period for new management would end in a positive way, but that just hasn't happened.  It is getting worse and worse.  I guess I can't blame the new HR director, as he had absolutely no experience in the medical transcription industry, or even the medical field, prior to working for Focus/Nuance.  According to his online resume, he was a Marine recruiter and then worked for Reebok, among others.  So, he likely is just following someone else's orders.


I've found another MT job, at a company that seems to care that an employee succeeds and has enough work on an account that matches his/her experience and preferences.  Though I am prepared for many surprises along the way and won't be too shocked or devastated if the bubble is burst soon into the game, it couldn't be any worse than it is now at Focus Infomatics. 


The main thing that I cannot forgive Focus for is hiring more people when I don't have enough work.  I have received excellent monthly reviews, so they cannot tell me that their silence is due to my inability to produce.  Maybe they want me to quit because I am a high producer; who knows.


At any rate, I must thank Focus Infomatics/Nuance for the learning experience.  When I write my book, I will certainly include these experiences in it.


Best to all of you who are current or future employees of Focus Infomatics/ Nuance.


 


Has anyone had a positive experience with Focus Infomatics?
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Focus Infomatics--Anyone have any experience with their insurance benefits, good rate, etc..
Yes, I know all there is to know about them in the negative form but people respond only if you know about their insurance plan. Thanks
Anyone with Focus Infomatics?

Please tell all the good and bad!!


 


Thanks


focus infomatics
Horrible, horrible. Stay away. I went with them in between jobs and did not know at first that they were from India. The netcare system is down almost every day. I worked there for two weeks and left, but was still on their email list for months later. All I ever saw was apologies from "management" about netcare was down and how the transcriptionists had to add this to their lists and that to their lists of doctors and protocol. I ran from there and they never paid me.
Focus Infomatics

Are you with FI right now?  Just wondering if your full time or part time.  I would only go on part time and wonder if that would keep the work consistent?


 


Thanks, again!!


Focus Infomatics

I've taken part of the test at Focus Infomatics and they called me asking why I hadn't finished it, if I needed help, etc (I was just putting it off).  I have 2 years hospital experience.


Anyone worked for them? After some of the archives I looked at I'm starting to get a little nervous... and their website has minimal information about them.


Pros, cons? Benefits? Any input would be appreciated!


Focus Infomatics
nm
Definitely Focus Infomatics
x
Focus Infomatics, Inc.
Any info on Focus Infomatics, Inc. in MA would be greatly appreciated.

Thanks!
Focus Infomatics
Anyone working for Focus Infomatics? Are their bosses and training people in USA? Are the companies they staff for the same?
Focus Infomatics
Does anyone have any info about Focus Infomatics?
focus infomatics
If you like your sanity, do not apply with this firm. The manager, Bobbi, is a horror!! I applied because it was out of Massachusetts, and that is where I was born, and all my relatives are. She does nothing but put you down. The Editor position is $.03 a line. Who can live on that?
Focus Infomatics
Does anyone know if they pay QA an hourly rate or line rate? Is the pay decent?
Focus Infomatics - QA Pay

Hello - I interviewed with a very nice woman; however.... the QA pay is 3 cpl, they have absolutely no benefits, no PTO plan in place, no shift differential, lots of no's and the 3cpl - I believe that, if memory serves, there is a quota as well !!!  However, according to the woman I spoke with; their VR software actually increases the MTs line production up to ---- ARE YOU READY ?? ---- 400% (yes, that is 400 percent)!!!  Wow, and I'm not impressed as that is not realistic .... you be the judge.


They don't mention they outsource work either  - Most all of the Transcription Companies are outsourcing work because the MT work force is slowly dwindling - there are no young women or young men taking the places of those of us who have been working since just after the chisel and stone.  I just want to know when I inquire that a company is telling the truth.  If they hide information or provide mis-information up-front what do you think your work relationship will be ??? 


Focus Infomatics
Does anyone work for Focus Infomatics.  I started today and am having trouble with the software.  I cannot get the patient information to pull up.  Does this job get easier. 
Focus Infomatics
/
Focus Infomatics
I've been offered a job with Focus Infomatics Inc. as a newbie. Any comments about working for this company?
Focus Infomatics
I work for Focus and I think they are as good as any other company out there. They always answer the phone when I call the office. Also, they will work with you for whatever your needs are. I never get IM. They are very flexible as well. Most transcription companies do outsourse overseas, so just because they are an Indian company don't let that stop you.
Focus Infomatics

I just started with them this month.  They do IM, but not to death.  Only when there is a stat job that needs to be done, they will let me know it is coming up next.  They are very flexible with my work hours.  So far I have no complaints.  Yes they do deduct for errors, but they let you know that before you sign on with them in their contract, so there are no surprises.  They want an accuracy of 98% and above, and any good MT can maintain that.  Good luck with whatever you decide to do.


Focus Infomatics
They do not IM me and I am not management. What I said is true. They do email me about every other day, but they know that I dont do stats. I dont know why they would IM you all the time unless you are making huge mistakes.
focus infomatics

Just curious, thanks.


Focus Infomatics
I have worked for Focus Infomatics. It is hard to make any money with them. Also, all their team leaders, managers, QA are all in India. You will be reporting to people only in India. You have to tell them the same thing over and over.
Focus Infomatics

Just to clarify; my only problem is that I am not making money. Otherwise, I have no complaints.


Focus Infomatics

Okay, I read the posts below on Focus Infomatics and seems some were not happy with them.  Is there anyone who is happy with them?? Just wondering as I was offered a job opportunity.  Thanks for the input.


Focus Infomatics
I can only see 1 prior message on Focus Infomatics, it being a moderator asking people to stop speaking about the company.  If anyone knows why, I'd appreciate it as I've applied.  They were rated very high as a transcription company. Thanks
Focus Infomatics

I have been waiting 2 weeks now to be trained. I get excuse that they are having technical problems. If they are having technical problems, how is the work handled? The person who trained me on Dictaphone was rude. I am still waiting to be trained. I don't recommend them.


Focus Infomatics

Has anyone ever heard of this company - Focus Infomatics?   Any info would be great.  Thanks. 


Focus Infomatics, Inc
Anyone work for this company?  They've made an offer but I'm not hot on the deduction of pay for errors (not that I'm prone to making big ones).  How's the insurance coverage?  Any feedback is greatly appreciated.
Focus Infomatics

Say - i work for Focus Infomatics - been there about 2 months now - I get paid on time always - never got my pay docked - seem to have work when I need it - true 4 cents for editing and 8 cents for transcription for acute care which might be a little low but plan on asking for a raise in 6 months - anyway, everything I've been reading is not true - pay isn't the greatest but then most MT companies the pay isn't that good - unless you work for a physician direct you are not going to get big money doing MTing - I receive soc sec so this job is just a supplement but for younger people who want to support themselves doing MT I would say get out of this business - you are not going to make big money to support yourself doing this unless you work direct - I dont know where this profession is going - but we are definitely ALL underpaid - and one more thing - there is so much negativity of companies on this board - why dont the happy MTs share where they work so a lot of us can apply to good companies - instead all I read is how bad every company is - if this is the going trend and that there are not very many good companies - it's time to leave the MT profession and go on to greener pastures - we work very hard - these words are not easy and we are all UNDERpaid - but unless we all get together and unionize i don't believe this profession will ever improve.


 


Focus Infomatics
Does anyone have any information on working for Focus Infomatics? Thank you!
Focus Infomatics
Anyone had any dealings with Focus Infomatics?  If so, how is the compensation?  Thanks.
focus infomatics
They sent me an E-mail...any of you heard of or had experience with this company? They say they pay up to 9.5/hour. I wonder!
focus infomatics
Thank you, each and every one!
Maybe Focus Infomatics? nm
s
FOCUS INFOMATICS
Hello, I was just hired by Focus Informatics near Boston and had a lot of start-up questions, of course. I found threads here, they were about 50/50 in terms of positivity, so I thought I'd start another string. I am mainly concerned about gaps in my my income while I learn the initial MT (and later, the editing), and I am also concerned about the difficulty level I am going to have when I graduate to editing the VR text--is it as simple as they profess? Lots of MEs complained of inconsistent work so that has my concerned, and then the last thing, I guess, was they were super motivated and super fast to hire me, which is always a bit of a red flag...they tell me a story of a woman who was just an average Editor and MT and in no time flat she was earning over $4000/month--does this sound feasible at all?

I made the commitment and am too burnt out to look for another MTSO so it's going to be Focus for me. I'd appreciate any positive and whatever negative comments there are to share. Oh--one last thing--they are adding offices to their main headquarters near boston, one in LA...I perceive that, of course, as a good thing, and your comments on this and comments on my post in general are very welcome. Thank you very much for your guidance!
Focus Infomatics
Does anyone here work for Focus Infomatics?  Do you like it?  How much are you working and earning per week?
Focus Infomatics...

Considering accepting employment with Focus Infomatics...Any information about them?  Good?  Bad?  Experiences?  Do?  Don't?  Any advice would be good.  Thanks in advance...


 


Focus Infomatics
I have recently started working part time for Focus Infomatics.  I really enjoy the editing, transcription and format.  So far, all of the QA people and team leaders are very nice and helpful.  Is there anyone out there who actually works for this company full time and manages to make a decent living?  I have a friend who is considering quitting her other job and doing this full time.  Please advise.  Thanks
Focus Infomatics
Does anyone know anything about Focus Infomatics?
Focus Infomatics
I can't believe that they contacted me to work for them.  I asked them if their techs are still working in India?  They said yes, so I turned them down.  Years ago I worked for them not know all this and now I guess I'm a little smarter and wouldn't do and couldn't understand what they were saying, anyway.
Focus Infomatics

I just passed my course and I am looking for experience.  Does anyone know anything about Focus Infomatics?


Thanks!


Focus Infomatics???

I just received an offer of employment as a QA with Focus Infomatics.  The only information I can find on this company is two years old.  Anyway have any recent comments on them? TIA


Focus Infomatics
I have been working at Focus as an Editor for a little over a month. Overall I am happy with the position. Sometimes EXT is running slow and sometimes I run out of work, but the work is fairly easy and I have no ESLs on my account. I am able to make a good wage there.
Focus Infomatics
Just don't count on them for your only paycheck. I had no problem for the first six months of editing voice recognition (could fly right through them and was making good money).

Then (there's always a then), they needed someone to do rad/onc, from scratch, which I'm trained in, then I got nothing but that, then everything dried up--for months on end.

I eventually just quit and every now and then still get an e-mail begging me to return.

And they maddeningly contract all of their management (and IT techs!) overseas to folks in India who, sorry, but it's true, can't speak (or worse, understand) English--yet editors from the same place constantly send back reports with ridiculous (and sometimes even inaccurate) grammatical corrections for every little if, and, and, the.

Would never work for them again.

Again, though, especially if you can get the voice-recognition reports, it might be worth it, but only as a second, very part-time job.

Good luck,

Clifton T.
Focus Infomatics
I was just wondering if anyone else that was recently hired with Focus has had problems getting trained.  I've been waiting for a couple of days now and still nothing.  I have everything ready to go but no idea what to do with it...lol.
Focus Infomatics
Would like to hear from current employees of Focus Infomatics regarding how they like working for this company.  Pros and cons...how much actual transcription is done versus VR editing.  How is the platform?  How are the people to work with?  Thank you.
Focus Infomatics
I have been working at Focus as an Editor since the end of January. I work on the Dictaphone platform and have been very happy. The pay is always on time and very reasonable. My director has been very responsive to my needs.
Focus Infomatics
Hey out there!  I just today got hired from Focus Infomatics!  Can someone / anyone tell me if this is a good company or not.  I have read here that they do not pay as well as they claim and also, that people have made tons more by switching companies that have the same platform!  I'm new to MT at home, can someone point me in the right direction!!  Please!
Focus Infomatics does
NM
Focus Infomatics
All I would offer is a sincere Good Luck. I made the mistake of accepting a position with Focus. Support is all in India, communication is difficult. Supervisors are abrupt if not rude. Daytime work is minimal if you are on the east coast because of location of many of their clients. I could go on, but I believe I made my point. Good luck, but be prepared.