You must pay back training fee, if you quit.

• Silent - how many lines required per page - becbec
  • You must pay back training fee, if you quit. - DDwell
  • She told me "average" of about 45 lines per page. - if I recall correctly.
    • thank you for info on Silent - becbec

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The accounts weren't too horribly bad.  The reason I ended up leaving was because slowly but surely they began to inch closer and closer to paying QA by production.  When I first started, the quota was something like 30 reports a day.   We simply had to make sure that we QA'd all reports that were close to being out of TAT first and then do the rest.  Then, my supervisor left and they hired a new one who immediately called a big teleconference meeting and said we had to up production to 60 reports a day.  Then, they started counting lines.  Which was fine because they were still paying hourly.

Next, there was an MT who used VR software because she was blind - yes blind.  Again, when I first started, I was told we had to edit her entire reports because she used the VR software and we had to make sure that everything was correct and made sense.  Then, we are told only check the blanks.  I wasn't comfortable with that and I continued to completely proof every word.  Then I was called on the carpet not because I wasn't meeting the production quota, but because I was ONLY meeting the production quota.  I told them I was proofing all of the MT's work that used VR, I was told that no one ever told me to proof every word of the VR reports and that I needed to fill in blanks and move on.  When I voiced my concerns, I was told that was my job, to fill in blanks and I should move on and strive to product above the standards.  Next thing you know, rumors abounded about changing the QA staff to being paid on production.  So I left. 

There just seemed to me to be too little concern for quality and more emphasis on quantity and I just didn't want to be part of company who would take money out of my pocket just to line their own and that's what they were doing by putting QA on production.  I also am not comfortable with the job of QA being thought of as a blank filler.  There is much more to the QA profession than just simply filling in blanks. 

I don't know if Transcend ever did start paying QA by production, but I could see that the idea was being floated there.  Maybe there was a enough protest that they didn't change from hourly. 

Good luck to you!

happier.  I am on a different account then the first time and it is as if it is a different company.  I have a great lead who leaves us alone most of the time but is there when I need her.  It showed me that you can have a different experience within the same company.

I have to say that in the few weeks since they have the new office, it is much more organized probably because there are a lot of people there all the time.  I had the pleasure of speaking to the new HR manager who was HR at a hospital, got my questions answered about insurance as I am going to full time and had a live voice pick up the phone.

Not all change is bad.  This is one company that has changed for the better. 

I just had to give my 2 cents. I started training on Monday, I got sick with the stomach flu early Tuesday morning. They were so nice and understanding about it, and rescheduled me for next Monday. I was a bit skeptical of this company because of this board and all of the negativity that I almost didn't take the job.

I left one nightmarish company in December. They were soooooo unorganized it was pathetic. I get the feeling that Spheris is going to be a lot more organized than the last company, and I also feel that if I have any problems at all, I will be able to get in touch with someone and maybe they will listen to me.  I am really upset that I had to get sick this week, because I would have been starting on my scheduled shift this coming Sunday. Yes, things are new at the moment and I am not even out of training yet, but I have a feeling that I am really going to like it there. Unlike the last company, I kept having red flags and bad feeling all the way around. And because I was new and the money seemed decent, I went against my best judgement and spent 5 months of hell.

Anyway, that is just my 2 cents.

For training, they do the conference call to tell you how to use the program and show you how to find things on the intranet.  After that, they turn you loose to start typing.  Everything will go to QA until you get the required accuracy (usually takes 1 to 2 weeks).  You will get feedback through your email on pretty much every report you do in that time.  The QA people are awesome and a great help.  Plus, you have everyone on IM to contact if you should have any questions at any time, including other people who work on the accounts you work on.  My TM sends out an updated team list every week or so to let us know who works on what.

They used to have an in-house training program.  It was an excellent program, very intensive and thorough, and I learned a lot.  Worked for them for almost 3 years.  Very strict QA.  Almost impossible to get any other shift other than 3rd shift, and I hated 3rd shift.  Not a very good tech department.  All in all, as good a company as anywhere else.

OK I guess.  There is not as much work as I thought there would be.   I find the QA person a little on the brusk side.  I asked a simple question by IM shortly after getting started about formatting and using MS Word functions and was told to look it up in the book.  I had no idea what book she was talking about but from the perceived 'tude I didn't ask.  I'm giving it another week to see if work picks up and if not I'll look elsewhere.