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Serving Over 20,000 US Medical Transcriptionists

Good communication, appropriate feedback...

Posted By: ormtme on 2007-03-01
In Reply to: What makes everyone happy? - Terry

a decent cpl, and enough work to meet line requirements. In my case, I want to produce quality work for a fair wage, not be expected to type my fingers to the bone, and most importantly, I want to be treated like a real person, not some unknown, somewhere out there transcriptionist! My goal is top notch work, not piling up stacks of cash.


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Yes, I usually got pretty good communication. NM
nm
Good communication, help with problems, trust -
and when one employee does something wrong, address that employee, don't email everyone as if everyone was guilty.  It gets so depressing when all you hear is complaints.  By the same token, when someone does something right, when an account is happy with their work, let the Transcriptionist know.  All we get is bad feedback, what mistakes we've made.  Most of us are pretty isolated - would be nice to have positive reinforcement for a change. 
good communication; trust on both sides; and --sm
not doing everything possible under the sun to cut the transcriptionists line counts at every turn. I get REALLY irritated with that. I need to make a living too.
Bayscribe feedback, good or bad?

Has anybody used BayScribe who could give me feedback?  MDI-MD uses it, and I am going to be training on it soon.  I understand it has its own word Expander program,and you have to use it.  Supposedly, you can have MDI-MD import your Smartype expander programmed words into it.  But this all seems pretty cumbersome and a rather long time getting started. 


I'm willing to do a learning curve if I can end up with a decent living.  It's just that I have done this SO MANY TIMES that I can't afford too many more long learning curves. 


Any recomendations of other companies would be much appreciated.  They would have to be companies who can work with satellite and no land lines, though.  Some can do this. 


MQ communication
You had fast communication? I could never get an answer from anybody anywhere, although the I-mail system did work better before!
No communication here either!
I think this was a good company until the consultants took over.  It just seems to go downhill every time I think I want to give them another chance.  I have emailed several things lately and no response from them.  I emailed a question after the last conference call and it was not answered in the generic one they sent or sent to me personally.  I have sent two more and no answer.  I ask for examples no answer.  I still am waiting for examples from about 4 months or more ago.  They used to be so good about it.  I also agree work is low.  I went part time so it does not affect me as much, but I am looking to go back full time and do not know if that is possible with them nor if I want to!!  Very frustrating!!!!!!!
Communication
I am frazzled.  How can a company go from sending nasty e-mail to the employees to no communiation whatsoever.  I feel like this ship is sinking and I want to jump off.  Don't even ask who it is and no it is not OSi for a change, the other one.
Add Communication
.
Etransplus and communication
I started with them about 2 weeks ago.  When I started I got a 60 second tour on how to use the system. I received 3 samples of work and no account information. I had to BEG to get the account specifics and that took about another week.  Nobody answers emails, including the lead on the account.  The account I was given is great and the system easy to use, but what's with the lack of communication?  I have another interview today that was to be for a part-time job but I may take another one full time just because of the communication.
Poor communication
I think it is very interesting and would make wonder why she was fired. Sounds to me like someone with poor management skills, who was communicating bad information as they were not happy in their job.

I have been typing operative reports on the DQS for over a year now. My office has never treated me like I am a "dime a dozen".
try studying COMMUNICATION
lol
Lack of communication?

I recently was hired for a national MTSO and was wondering if this was typical for most companies who hire you as an employee.  They train you, tell you who your supervisor is, turn you loose on your account, and after that you are hard pressed to get in contact with your supervisor, or anyone for that matter, for questions.  I had questions about:


1) how to fill out my timesheet, a) when to submit it, b) how the pay period runs - all I got was a sample copy and told to submit it on such-and-such day. 


2) questions on formatting that were not in the AI sheet - no response either by E-mail, IM and lack of contact phone number other than the 1-800 office number.


3) Two days into the job - ran out of work on both primary and back-up account.  Response - "sorry, we're just slow." and not by my supervisor, by another company associate as my supervisor was nowhere to be found.  Never heard from the supervisor again.  Haven't bothered to log back in to work.


Just wondering if anyone else has experienced this and is it typical.  Do not want to mention the MTSO, but it is a well-known national.


frustrated.


Sorry, don't know what you mean. I don't have a communication board?

Here is an example of the communication/language barrier
My ex-husband had the flu, high fever and it was not getting better. He was quite ill. He went to his physician, a foreign physician with heavy accent. My ex tried to explain how sick he was. The doctor rx'ed antibiotic and sent him home. That night, my ex had a high fever and went into a seizure. Paramedics were called. He was still seizuring by the time they reached his home. He came into the hospital with bilateral acute renal failure due to the infection and high temp.

When I spoke to him, he said it was clear the physician did not appreciate how ill he was and the language barrier was limiting their ability to talk to one another. My ex was so ill, he didn't feel like being assertive. He should have been hospitalized. But, that is too late now. His kidneys never regained function and now he sits with millions of others waiting for a donor at UCLA.

Heartbreaking, isn't it?
It was so nice to have fast communication. I miss it. NM
NM
Communication is great. Last I heard in a newsletter
was Liz was back in the office part time,Jason was general manager, and altho Liz was prior owner, there was nothing about her being a general manager.

Ok, last time it was posted was in March, but when were the last 3 picked?

Are you all ever going to do anything about cherrypicking?


has nothing to do with the race, but rather the communication gap when dealing with my own medical n
I pay a premium for through my health insurance coverage. I want clear communication with my physician. Please do not throw the racial aspect in, as it has absolutely no bearing on the point at hand. In fact, my gynecologist is Asian, but she has taken the time to learn our language because she chose to practice medicine here.
COMMUNICATION+TRUST = LONG HAPPY MARRIAGE

Good lord.  Why is it when someone does not want to do something with their spouse it is "assumed" another woman and/or man involved? If he just started working and is probably working hard, long shifts etc, maybe he just wants a day to himself to sleep, lounge do whatever.  Call and talk to him and tell him how you feel.  Maybe he is the cautious type (I know my husband is), but maybe he just didn't want to hurt your feelings by telling you he just wanted to sleep/lounge/have a day for himself.  


I am sure he misses you and the kids, but I am sure he is also tired. 


You also said in your post you trust him 110%.  Then trust him.  Let him know how you feel, but respect him and don't go see him.  Yes, you are an adult and no you do not need his permission, but you are his other half, you need to respect him (and vice versa).


Good luck and don't pay attention to the negative posts.    


Open, easily approachable, and true communication is key.
.
Problems as in communication?? If so, I'm soooo there. Sick of unanswered emails. No one cares

MQ feedback from QA???
Are you kidding???
Feedback on e-MTS

Does anybody know anything good or bad about this company?  I am looking for a good MT employment position, and I have been burned before (by Voice Systems--they don't pay!). 


e-MTS (Electronic Medical Transcription Services
Contact: Recruiter
2836 N. University Dr., Coral Springs, Florida 78065
jobs4mts@yahoo.com
Telephone: ., Fax: .


More MDI-MD feedback, please?

Well, I just got offered a statutory position at MDI-MD, but the huge packet of policies, acceptable acronymns & abbreviations, etc. (8 attachments!) plus having to set up a specific testing time with proprietary equipment and specific tech help is a bit daunting, not to mention having to submit a schedule 2 months in advance!


I have satellite as my only option, so that limited my choices of accounts, too.  I am apparently going to get an account with a high percentage of ESL dictators.   .  I can't TELL you how tired I am of thick accents and having to edit the grammar of ESL dictators. 


In addition, I must learn to use their BayScribe with its own word Expander instead of being able to use Word with Smartype. 


Is this all worth it? 


I would appreciate any feedback, good or bad (hopefully with details) on MDI-MD. 


Thanks for the feedback sm

Talking about teens. I heard on the radio the other day that some teenager, I don't know the age skipped school so the father made a sign that said I skipped school and my father is making me stand here.  He made her stand on high traffic road for 30 minutes.   Most callers said they applauded him.  


I feel better that I am not the only.   I starting to think that she is getting cold feet about going on to college. 


 


 


thanks, all, for your feedback.
 I will be trying the B&L bifocal contacts next week.
Thanks for the feedback!

I've checked in with my LT colleagues, and they're echoing what you are saying as well. I'm considering it a gross error and landing those applicants in my Delete box.


Thanks!!


Thanks for all your feedback...
At least I know I'm not alone - and yes the "attitude" is what REALLY bugs me.  Thanks again.
Looking for feedback

on my job situation at the current time.  I underwent major foot surgery (right foot) on 04/10/07.  I was off on surgical leave from then until 07/16/07.  My doctor did not want to release me back to work until 07/16/07, but my FMLA ran out on 07/02/07.  My place of employment gave me the run around about extending my FMLA but they did.  I have been back to work transcribing (I am the supervisor and senior Transcriptionist at a local mental health facility) now since 07/16/07.  Every evening my foot swells so bad that I cannot sleep. It throbs and hurts. 


I asked if I could work just 4 hours a night for the next month to transition back.  My supervisor said she did not care; however, my HR person stated that it would affect my insurance, which is based on fulltime status. 


Here's the main problem.  There are rumors that they are going to get rid of in-house transcription (I have been here for 15 years).  They have already hired a service "to help us", etc. 


I would like to just work 4 hours a night, or maybe even have my doctor write me an excuse, but with having used all of my FMLA for the year, my job position is not secure, especially in light of what is going on. 


Here's the cincher, I have an FMLA person who calls off all the time, and she seems to be protected (insurance, etc.).  This woman is just dead weight in my department, but I can do nothing about it because she is protected under FMLA.  I had to use all of my 12 weeks of FMLA up at one time due to my surgery.  She takes hers here and there, and every pay period receives one day of PTO; so, her FMLA never seems to run out.  I am feeling as if I am being treated unfairly here.


I need insurance as does everyone, so I do not want to jeopardize my job position, but my foot is absolutely killing me.  Again, this was a major surgery and I do not want to mess my foot up working for these ding-dongs that do not seem to care, that I sit with my right foot up on my desk with a pillow underneath it and an ice pack on top of my foot, while I try to transcribe with my left foot. 


This is just utterly ridiculous - - any suggestions as to what I can do here! 


I'm tired, !@#%#% off, and just plan fed up.


 


 


 


 


 


 


Thanks everyone for the feedback! sm
  This helped tremendously!  Have a great weekend. 
Thanks for feedback everyone

All of your responses REALLY helped. I feel better about my decision to move on. I am not going to say anything to the PT office. I am looking for more acounts and aleady have interviews with 2 companies. I have learned a very valuable lesson - Be cautious and cover your back!        



I ask for and get feedback
and even though I have done this for years and years now, what I do is use what I get back and put in spellcheck several different ways to help me with a term that may not be one I use on a daily basis but may run across again; therefore right there for me.
Thanks for the feedback
Thanks so much for the feedback on Amphion; I'm definitely going to contact them as they sound great! Do you know of people who've worked for them or have you had any first-hand experience?

I realized in my posting that I made an error. I meant to ask about any companies that pay by the PAGE (not the line). Would you happen to know of any that compensate by the page?
Thanks for all of the feedback.
I don't feel so alone now.
Thanks for the feedback!

Ok, so most of you put in 8, but also have a minimum line count that you can do plus some within your 8 hours.  Makes sense!


I don't have a minimum assigned to me per se.  If the work is heavy, they expect more.  If the work is slow, you can do less or take days off, etc.


I do get incentive pay for anything over 1200 lines a day (M-F average through pay period), but did not sign a contract to a set amount.


I think that is part of my issue as well.  It is open-ended, so I am not sure how much to give them as far as lines.


I want to go completely to pool work beginning in January and I greatly appreciate this.  I am just going to have to turn phone off, get my 8 in for the pool work company and call it a day!!


Anyone have any feedback

on the suggestion to slow down and listen ahead.  Not only do I have trouble doing it, but is seems fruitless, as so many of my dictators change their minds several times and other such nonsense. 


I would love to hear from those who have tried (or continue to make it work) and any suggestions or thoughts on it.


Thanks! 


Have you given this MT quite a lot of feedback?
Just to make sure your not my STM :)

I have gotten feedback from some errors occasionally or blanks that I missed, but nothing more the last couple of months when compared to the last 9 months that I have been with the company.

How much feedback do you give your MTs whether good or bad? Just curious if you don't mind answering.

Thanks.
Feedback...sm
No, I haven't heard anything like that with the Kensingtons, but that sort of thing does happen, apparently more so when using a desktop transcribe unit like a C-phone.

A problem like that might be managed by inserting a "pocket equalizer" (like the equalizers on stereo equipment) between the headset and the source. These are usually battery driven. Koss makes the EQ50, for instance - about $20 online.

Or, you can get a device that amplifies the signal and cleans it up, like the Boostaroo. The amplification from the Boostaroo lets you turn the volume from the source way down. Minimizing the drive (power) coming off your source can sometimes eliminate or minimize these unwanted audio signals in the new amplified signal that gets sent to the headset from the Boostaroo. Unfortunately, for any given situation there's no way to predict whether either the equalizer or amplifier will help.


feedback please!

I don't think the original posted so I am going again. Sorry if it posted twice.


I am new to being an MT and have only worked for 9 months now. I absolutely love this job, but I am falling out of love with the small company that I work for. I have little to no support and it is not uncommon to even get a response within the week. My work is dwindling and so is my paycheck. It is all very disorganized and I have been lost in the shuffle.


I work hard and am good at what I do. I am very accurate and am getting faster. I am just lost at what I should do next. I need more income than this and I may be very independent, but a little support would be nice.


I guess the point of this post is to get some feedback on my next step.


Should I stick it out with the company to get more experience time before I start looking elsewhere?


Since I have never worked for any other company, what type of company is the preference for most MTs? Large or small? IC or employee?


Also, does anyone have any recommendations on a good place to start looking?


 


Thank you so much!


 


 


You actually get POSITIVE feedback
nm
feedback Now you can check
reports yourself, when you check your line count choose detailed report and then when report numbers are shown you can click on them and look at report...... might help you out some for feedback
Thanks for the feedback and well wishes
I am preapproved for a loan but the payments scare me. I've never owned a home on my own before. I'm also cashing in my small 401k to use for it. I'm young yet, under 35, and know that that is not the smartest of ideas, but my NOT-darling, boyfriend, father of my youngest (2) (have 3 total) is prone to violent behavior. I've put up with his rantings for 3 years, NOT anymore. If I can just get through the next couple weeks .......the house is empty.....so hoping if things go okay, I can move in, maybe before closing. PRAY for me!
Feedback on B.I. (right now on MTjobs.com)?

Does anybody know anything bad or good about this company?  I am looking for a good MT employer. 


B.I.
Contact: Robin Loatman
105 Paul Mellon Court, Suite 15, Waldorf, Maryland 20602
rloatman@earthlink.net
Telephone: 301-843-9380, Fax: 301-843-7744


 


 


Feedback on Spheris

Does anybody know anything good or bad about this company?  I am looking for a good MT employment position, and I have been burned before (by Voice Systems--they don't pay!). 


Spheris
Contact: Recruiting Dept.
720 Cool Springs Blvd., Ste 200, Franklin, Tennessee 37067
www.spheris.com
Telephone: 000-000-0000, Fax: 000-000-0000


Feedback on SoftScript

Does anybody know anything good or bad about this company?  I am looking for a good MT employment position, and I have been burned before (by Voice Systems--they don't pay!). 


SoftScript Inc.
Contact:
501 Colorado Ave.; Suite #206, Santa Monica, California 90401



Feedback about Medware?

Okay, gang, here is one more.  I see that they are listed as the 2005 and 2002 AAMT Employer of the Year, and I am scheduled to test with them tomorrow. 


Any feedback, good or bad, on Medware?


Honest feedback. SM
Personally, I would be very willing to relocate as I plan to do that soon, anyway. Just haven't decided where yet. Plus, if your particular location is on the east coast, that would be a definite bonus for me (personally).

Keep us posted, please?
Feedback on Proscript?

Hi, again, O mighty MTs! 


I don't know where I found it, but somewhere I ran across a company called ProScript out of Florida.  Does anybody know anything about them, good or bad?  Enquiring minds want to know...


Oracle feedback?
Any input on working for Oracle, positive or negative, would be appreciated!  Thank you!
Thanks for the very valuable feedback. nm
x
What kind of feedback have you been getting? I would never
ever knock an MT down. You have to give positive feedback. That's part of being a good QA person. I have seen some QA that were rather harsh in their words and I do not feel that is the way most QA are. There are a few though.
Thanks for the feedback, y'all.

Didn't think it was only me.  One national company, I did three months, worked until I got my bonus, figured I had deserved it.  The next company I went with I lasted six months, six months too long, not wanting to change, hoping it would get better.  The fourth national, I lasted two weeks, two weeks too long, and by that time, I knew what I was looking for, so the last company was 2 days.  Got wise!  And as another poster stated, I HATE to change jobs, but in this business, it seems to be forced on you.  When will these companies wise up?  But then, again, they have nothing to lose.