try this

Place  your cursor over the bottom bar of your computer screen, anywhere blank, and right click your mouse.  Right click on task manager.  It brings up a box.  Click the processes tab.  Click anything that says, "32" in it, i.e. type32.exe or wc32.exe  or Wc32.exe to highlight and then click "end process". This will end the conflicts with Word. 

Then connect to your VPN and then Extext. If this doesn't help, call the tech.

• EXZText setup, at wit's end - Snow Bunny
  • Reinstall Extext - Extext User
    • Problem's even worse - Snow Bunnyy
      • Did you restart your computer? Sometimes, you need to do that. nm - Sunshine lover
        • yes I did - Snow Bunny
          • MS Word version - EXTEXT user
            • again ... - Snow Bunny
              • VPN - EXTEXT user
                • VPN - Snow Bunny
                  • try this - another ExText user
  • Is Transnet the same as VPN? nm - ER MT

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