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Platform a bit slow, loads of material to know on each acct, they overhired

Posted By: sm on 2007-06-19
In Reply to: WebMedX MTs - mt

for the acct they put me on, so I sit and wait for work to roll in. They gave me a secondary acct, but again I wait. I think some are happy there, I might be if they didn't overhire and they beefed up their platform to move a little quicker.

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It probably is a slow patch on your acct, but (sm)
ask for a backup anyway.  I haven't run out.
It is not just a slow time....they lost a huge acct and moved many MTs to other accts.......
WEBMEDX- Assigned acct or pool and how is the platform?
Yes, had that same problem. Acct was great, but platform sucked.nm
Anyone contact Augusta Medical Trans to see what they were offering as far as acct, platform, pay?
Heard their platform is SLOW.
Any details on that? If you can't make enough lines, then the extra money isn't really worth it, is it? Also, do they not provide equipment anymore? THANKS!
It's not just the platform and accounts that slow you down.

I havenít worked for WebMedX for a couple of years, but the numbers I had to work with then were as follows (DISCLAIMER:  Just as I was leaving, they were thinking about totally revamping their bonus system, so the numbers below are probably not currently accurate, but will give you some idea of what WMX thinks their MTs are capable of): 


140 lines per hour average minimum.  New employees placed on 90 day probationary status to learn platform and account specifics.  Expected to reach 150 lines per hour average after 4 weeks.  Line defined as 65-character line, which includes all body characters and spaces inclusive of formatting characters such as bold, italics, underlines, caps and tabs.  Header and footer characters are not included in the line count.


Bonus paid as follows (in addition to your base pay per line): 


Average lines/hr   Bonus per line

160 to 180  =        .0015

181 to 220  =        .0030

221 to 250  =        .0050

251 to 275  =        .0075

276 to 299  =        .0100

300+           =        .0150


This is for the average for the entire two week pay period, so if you have a really great day and hit 500 lines per hour, then have several really bad days at 100 lines per hour, they take the average over those two weeks. 


HOWEVER, if you fall below 140 lines per hour average, they DEDUCT pay:


0 to 124     = - .005

125 to 139 = - .0025  


WMX is definitely looking to make a profit, so my way of thinking is they feel confident in offering a bonus that will not affect their bottom line and, as far as they are concerned, not going to be achieved by the majority of the MTs working for them.  In fact, when I left, many MTs were complaining that they were no longer getting the same bonuses as they had just a few months prior and they were MTs who had worked for WMX for several years and were already very familiar with the platform and accounts. 


As far as getting back up to speed, there are several factors that prevent smooth transition.  First, you are on 100% QA review for the first couple of weeks, at least, and depending on the Editors you get, you may have to completely rethink what you have learned before.  Then, there is the dreaded time clock.  It is totally automatic.    From the minute you log on to get your first report, you are on the clock.  If you stop to look up a drug or find a new surgical instrument, your line count is affected.   They tell you to log out for everything when you are not actually typing.  That means even 2 minutes to stretch or go get a drink from the kitchen.  Next, they seemed to have a lot of platform slowness.  There were times when you could sit for a minute or more just to switch from the demographics page to the actual transcription page, or when trying to release the report.  Sometimes, the platform would just freeze altogether, and you had to reboot.  And they do periodically run out of work, depending on the accounts you have.  So, if you want to keep your line count up, you have to keep logging off, which makes an 8 hour shift turn into a 10 to 12 hour day.  Some people with families just donít have the time for that.  Not to mention, if they are in overtime, if you already have to put in a 10 hour day to get an 8 hour shift in, overtime will probably have to be on your days off.  Also, most of their accounts are now going to ASR/Speech Recognition, and that system has many bugs left to be worked out that has caused many MTs to complain that they are not making as much money as they were before. 


I am sure there are WebMedX MTs just itching to correct me and let you know how great WMX is.  The above are my personal observations/opinions while working for them, just to give you another perspective. 


Good luck.      





Platform runs too slow for my expander

Spell checker you have to provide.  Management - I experienced two good team leads, neither of whom are there anymore, other than that, not impressed.  Have had situations where what I earned did not match what I was paid.   Last team lead I had had a problem with being rude and expecting everone to drop their previously scheduled lives for her, while she was virtually unreachable to us otherwise.  They do something every year and can a bunch of editors or MTs, bizarre yearly ritual.  Perhaps things will be different now, perhaps not.  Good luck either way!

yes, software/platform slow and clunky...nm
used to have slow clunky platform, don't know about anything recent though.... nm
Support very slow, had to train myself on platform. Trainer kept
They use Medrite XL, which is supposed to be a VERY slow platform, and they were paying on a 70
I lost an acct with MQ, called the hospital and they told me who had the acct. I chose not to go wi
Older posts about them have the MTs bouncing from acct to acct and not being able to make
My acct mgr sent an update this morning stating a large acct sm
starting next week; another in 2 more weeks; another in early October; and another in November. This is just a normal end of summer / holiday slowdown. I'm sure other posters on this board are also out of work due to the same circumstances.
I thought I had read in their material
before they took it off their website that they don't pay the MT until they get paid from their client. No way would I work for that type of pay plan.
Illegal Use of Confidential Material
Will the moderator please remove this posting? This is an unauthorized use of confidential email intended for the recipient of the addressed persons only. By refusing to remove this posting, and providing us with the name of the poster, we will have no option but to file a restraining order and request that this board be shut down. In addition, you are subject to a fine as well as liability damages.
Give it a whirl. I WAS on that same acct, same pay. Asked and got put on an acct just as bad, so I
Wow! I'm impressed. You NEVER have to use reference material? Amazing!
I received the test material and the information (sm)
If they offered employee status, I would be glad to test for them, but not IC status for $14 per hr.
She sounds like future SUIT material, to me.
There is a website that has loads of
information on it. It is owned by Harrie and she is great. Cheryl Flanders and others also post their hints or answers to word, word perfect, or other program questions there.
LOADS OF WORK - always is
I have loads of work.
I guess it depends on what accounts you're on and what hours you work. I love Oracle, one of the best so far that I have worked for.
dictation loads
It would be interesting to see from a larger MTSO who has some long-time clients how the dictation load is compared to a few years ago. It could be the economy, but only the MTSOs know for sure if there is less dictation. Otherwise, I'd say it's a combination of overstaffing, individual MTs taking more lines per person because of VR, India, EMR, etc., etc. Probably lots of factors.

I'm not putting off college for a career change any longer. My application for spring semester is already in.
Well, goodie for you, Flo! I'd be happy if I was Dairy Queen drive-through material
job for which I'm no way qualified to be in too.

Congratulations! Glad you're happy!
Back-stab, manipulate - YES ! Dairy Queen material - NO !
How was your acct at Amphion? I have a HORRIBLE acct...

I am new to Amphion and have this account that has a lot of account specifics, no automatic ADT (which means I have to search for the names, etc) which is not a problem for me, but there is one dictator who is ALWAYS awful, and I have been getting him back to back to back my first week with Amphion.  Did you find that you basically only had 1 or 2 dictators while there or did you have more?  Of course, I would not mind doing him occasionally but can't do this all day.  I will never be able to make any money, especially at the line rate that I am being paid.  I have 2 children of my own and 3 of my sister's children in my care.  I cannot afford to do this everyday and don't know what to do.  I work as an IC for another company making 9 cents a line, which is much more than Amphion, but really wanted employee status so was willing to make a little less, but I am afraid it is not going to work.  I do not want to have to find yet another company and start all over with them to only find out that they suck too.  Any suggestions?

Loads of ESLs on all accounts.
Some good things, some bad, just depends on what you are looking for. Communication is the worst for any company I have ever worked for.
LOADS of work. E me for more details.
Disregard the above poster because there are loads

of MTs who have come on this board and talked about how they have have had a difficult time getting even less lines than you posted on various platforms.  I worked on Meditech for a short period of time and it would take me 10 hours to transcribe 1000 lines and most days I did not make that.  I finally got smart and changed jobs, it was either that or the homeless shelter. 

Good luck with your interview!!  I wish you the best.

Search the archives, there is loads of information
on this company, IF it is the one out of Fort Mill, SC, and none of the information is good, bouncing checks, no pay, etc., etc., etc.  
my work loads anywhere from the morning to late afternoon...
but I have until sunday until midnight to get it done, so it is not like you are working the entire weekend...depends how fast and motivated you are--LOL
holidays do tend to reduce work loads.
When the account i was given had shortage of work, i asked for and received another account. I almost never have a shortage of work now.
Depends on the account. Work on VR lately has been slow. Just like all companies, we have slow times

Honestly though, I have only had 2-3 times in the past 2 years where it was like the other day...no work... It did pick up later but I just think it's important not to make someone think we're overloaded with work all the time. That would not be fair to them if they end up with high expectations.

No - it is not always slow! Depends on the company and hospital. I have never been slow this time
Slow time is usually in September when everyone is back to work/school from the summer months.

Been doing this 24 years and never slow this time of year. Actually, I am drowning in work - can't keep up.
Prior complaints of low work loads and only short reports, so struggle to get lines. How about
Same here. I am sure they have overhired! sm..
Sad, because I really, really like FutureNet but I have been testing all week during the downtimes with FutureNet (which has been 20 out of 24 hours a day it seems)....I believe they have overhired and it is not fair.  I know that they have to meet their turnaround times but maybe they should have given some kind of incentive.  I know that may sound rude but everyone, at times, has hard times and cannot be there for a day or something.  But to actually go in and hire WAY TOO MANY people to make it where you cannot even come close to what you were getting is just ridiculous!  Why is always feast or famine?  I wonder if a lot of people are quitting or have quit because I know from my experience, my pay has been cut down to 1/6 of what I was getting prior...and my family and I cannot live off of that.
MDI-FL has overhired again.
DSG has overhired once again!
What primary accounts?  Bounced around all day scaping the bottom of the barrel because there is hardly enough work to go around.  Some of us have been there for a long time now and helped to keep these accounts afloat when there were only a few of us working when we said we would. 
More than likely overhired (sm)
I have been with them over 2 years. I have seen the volumes go and up down. I can always tell when they overhire and then it will level out (at least with my account).

I have noticed the work is running low on a lot of the accounts. So......who knows....time will tell.
If like MDI-FL, they overhired and no work.
Webmedx has overhired
Hired all of Medquist employees and now running out of work. Have several accounts that I work on, so that is not the problem.
I don't think they have overhired, but they hire
way too early for a new account.   From reading the message boards there are people who have finished training for an account that isn't even due to come on-line until December and I know at least some of them are working on other accounts until their account comes on-line.

They may very well have overhired, although there are usually at least 5 accounts who have OT on them almost every day.
They have overhired once again. Not much work
They have overhired for management sm
and are screwing the MTs. STill spouting the same have a nice day, we appreciate you policy. They bought another MT company last year, have totally partnered up with the totally bogus MT org (whom no decent MT has anything to do with), hired a lot of people from there for management, and have an agenda that is OUT OF CONTROl. Nothing there is to benefit the transcriptionist. Hope I die before I have to retire from there with nada.
True. I am leaving. They have way overhired and (sm)
just cannot make money with them. Thanks for letting me know I am not crazy!LOL!!:)
If they overhired it won't be a problem for long.
People get tired of them screwing with line counts and checks not consistently on time ...... and leave.   I can't believe they are still in business. 
TransTech has WAY overhired recently

May want to reconsider their offer or you could end up with insufficient work along with some of us - not all but some of us.

I think they way overhired and I told my supervisor that too.
I'm on escription, clinic and hospital and all is low/out.
No TT overhired for the overflow account
they are putting those MTs on the other accounts.