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It's not just the platform and accounts that slow you down.

Posted By: just passing through on 2007-10-10
In Reply to: Anyone gone from MQ to Webmedx? Care to comment? How many lines per hour? Thanks. - JobSeeker

I haven’t worked for WebMedX for a couple of years, but the numbers I had to work with then were as follows (DISCLAIMER:  Just as I was leaving, they were thinking about totally revamping their bonus system, so the numbers below are probably not currently accurate, but will give you some idea of what WMX thinks their MTs are capable of): 


 


140 lines per hour average minimum.  New employees placed on 90 day probationary status to learn platform and account specifics.  Expected to reach 150 lines per hour average after 4 weeks.  Line defined as 65-character line, which includes all body characters and spaces inclusive of formatting characters such as bold, italics, underlines, caps and tabs.  Header and footer characters are not included in the line count.


 


Bonus paid as follows (in addition to your base pay per line): 


 


Average lines/hr   Bonus per line


160 to 180  =        .0015


181 to 220  =        .0030


221 to 250  =        .0050


251 to 275  =        .0075


276 to 299  =        .0100


300+           =        .0150


 


This is for the average for the entire two week pay period, so if you have a really great day and hit 500 lines per hour, then have several really bad days at 100 lines per hour, they take the average over those two weeks. 


 


HOWEVER, if you fall below 140 lines per hour average, they DEDUCT pay:


 


0 to 124     = - .005


125 to 139 = - .0025  


 


WMX is definitely looking to make a profit, so my way of thinking is they feel confident in offering a bonus that will not affect their bottom line and, as far as they are concerned, not going to be achieved by the majority of the MTs working for them.  In fact, when I left, many MTs were complaining that they were no longer getting the same bonuses as they had just a few months prior and they were MTs who had worked for WMX for several years and were already very familiar with the platform and accounts. 


 


As far as getting back up to speed, there are several factors that prevent smooth transition.  First, you are on 100% QA review for the first couple of weeks, at least, and depending on the Editors you get, you may have to completely rethink what you have learned before.  Then, there is the dreaded time clock.  It is totally automatic.    From the minute you log on to get your first report, you are on the clock.  If you stop to look up a drug or find a new surgical instrument, your line count is affected.   They tell you to log out for everything when you are not actually typing.  That means even 2 minutes to stretch or go get a drink from the kitchen.  Next, they seemed to have a lot of platform slowness.  There were times when you could sit for a minute or more just to switch from the demographics page to the actual transcription page, or when trying to release the report.  Sometimes, the platform would just freeze altogether, and you had to reboot.  And they do periodically run out of work, depending on the accounts you have.  So, if you want to keep your line count up, you have to keep logging off, which makes an 8 hour shift turn into a 10 to 12 hour day.  Some people with families just don’t have the time for that.  Not to mention, if they are in overtime, if you already have to put in a 10 hour day to get an 8 hour shift in, overtime will probably have to be on your days off.  Also, most of their accounts are now going to ASR/Speech Recognition, and that system has many bugs left to be worked out that has caused many MTs to complain that they are not making as much money as they were before. 


 


I am sure there are WebMedX MTs just itching to correct me and let you know how great WMX is.  The above are my personal observations/opinions while working for them, just to give you another perspective. 


 


Good luck.      


 


 


 


 




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nm
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yes, software/platform slow and clunky...nm
x
used to have slow clunky platform, don't know about anything recent though.... nm
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It was slow on one of my accounts this summer but picked up. sm
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nm
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would be EXText.
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#
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Find out which accounts they are hiring for. They have some ESL accounts that are extremely
difficult to do.  I dont know how many accounts they have altogether but as I say, a few are very difficult and I actually dont have a problem with ESLs but these accounts are almost totally ESL.  I dont do them anymore.
Well it sounds like no work happens a lot at DSG. How are the accounts as far as decent accounts
and their QA. 
Bad Platform. I personally know of 3 MTs who left because of the platform.
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Something to think about.

********************

Here is one post from a couple days back:

Posted By: Amphion on 2005-12-02

To all of us trying our hardest to grab our work when it is available, and then still only make 24 bucks a day because of the garbage platform.

Different accounts have different platforms. Most accounts require sm
high speed but I am not sure if satellite is OK.

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at WMX are pretty easy in my opinion as well. I wish I had a better answer for you. Hang in there if you can. You have to do what is right for you.
What I do when its slow

I do exactly what the email they sent out to us says.  If there isnt any work during my shift, I leave and take the kids somewhere, clean or do laundry, make dinner early or whatever.  Then when work comes in, I work.  If work is there during my shift but there isnt a lot, I take what I can and then go do my thing and come back later.   When work is slow, I do work longer  hours trying to get work in.  I get a good line count in too.  I am not in this career for others.  I am in it to feed my family.  I am in it for a paycheck.  If work is slow, I will take what I can get when I can get it.  I type fast and am productive and I will not go without. 


The email they sent out said to t ype during early morning hours or at night when the work is in there.  So that is what everyone has to do.  First come, first serve.  We all have the same chance of getting on there and getting the work.  The early bird gets the worm, ya know.  This MT that has 20,000 lines per pay.  I think that is great.  I try to get that also.  There is nothing wrong with that or unbelievable about that.  It all boils down to how bad you want it.


slow
 outdated platform, new QA guidelines for the birds.  I'm trying to find something else now.
You can slow it down (sm)
In your transnet player box, there's a box that says more or something like that. I'm not logged in right now and can't remember.  But, it's at the bottom right of the transnet player box.  Click that, and you can adjust the volume, speed, etc.
The 4th was slow for many
nm
Very slow to pay!
nm
slow down

Please tell me how.  When I do it it does not give me that option.  Help!!


Slow for me, too.
There just is not the level of work available that I would expect, sometimes nothing at all, this is on the same account you asked about, looks like the monitor took that part out. Went from a hundred report backup to a job trickling in here and there, started to dry up around Christmas but seems to me it never recovered. That's not a seasonal slump, the work may be going elsewhere.
DQM slow?

my first job is taking FOREVER to come up...anybody else?


Still slow
I guess it is feast or famine depending on account because they are still just trickling through.