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Serving Over 20,000 US Medical Transcriptionists

Heartland has lost numerous accounts before

Posted By: FormerHIS on 2006-04-30
In Reply to: How could they lose an account?! - Cheers!

nothing new! I trained on new accounts and then was told that a) they went to India because they could keep up with TAT and b) they no longer have that account..... time to start looking!


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numerous accounts
Yes - I definitely have the same problem. I have a few different accounts, all with different styles (i.e. DO NOT number medications, number medications always, or number medications only if they say it). Stuff like that and it is very hard to keep them all straight...
KS has numerous accounts on....sm
many different platforms so I don't see how this question can honestly be answered. And there's no way of knowing which accounts they are hiring for until the time that you actually talk to the recruiter/HR.

I also see how one MT will love a platform that makes another MT pull their hair out!

So bottom line is, I don't think there is a definitive answer to the question!
Funny, I've been there 8 yrs and thru numerous new accounts sm
and I'm STILL HERE WORKING FULL-TIME! I know last year there was a problem with hiring too many people before a couple of accounts started, but it isn't like that now.
That happened to me numerous times with numerous companies. sm
I understand how you feel and what you are going through. I have been there myself many times. It is very frustrating. Keep your chin up and keep looking. There are companies out there where you can just do OP Reports, but you need to find them. Tomorrow will be brighter!

It is exhausting, but you will find a perfect fit soon enough.
She/they were emailed numerous times by numerous MTs
Welcoming emails and actually responding to those emails are apparently two entirely different things.


Heartland - Majority of the US accounts
were sent to India. They lost the account I was working on (FL account) and now I am pretty sure we are going to get let go...
Other lost accounts?
Besides the 120 account and Florida Hospital (don't know that site #), what other accounts have been dropped lately? I don't know about acute care or clinic sites, but ER has been very, very slow for the past 3 weeks or so. I don't know if it is all related to the loss of 120 or if there are others that haven't been mentioned yet.
wonder why we lost all these accounts?
Does anyone know what happened? Why did we lose them all at once?
Other accounts have been lost too. It would

be nice if someone would at least tell us what was going on so we can decide what we need to do.   I laughed about the Indian signing the paycheck.  While they do or did have an Indian working in the office I hardly think they are going to send the payroll to India. 


They lost some major accounts, one to
voice recognition and the other was overflow work but still it's gone. THey are hoping site 120 and the clinics that go with it do not work out with voice recognition since a lot of the docs were hard.
Wow, is there a reason they lost so many accounts like this. nm
:
Lost accounts are mounting up

I was convinced is not going to get better so picked up FT elsewhere.  Hopefully they won't cut off my benefits until I can get past the eligibility period at new place as I hate there to be a gap in my kids' health insurance!  I cannot depend on them any longer to take care of me and my kids.  Look everywhere you can.  Take care of yourself, especially if your benefits are with the Web.  I am on site now and loving it.  And it isn't hard to work 2 full time jobs when one has no work!


Ab article below that says Proscript lost a lot of their accounts. Can someone tell me about this as
I am interested in this company or at least I was.
The account was not lost. It was fired, if that is what you do to accounts that you do not want. s
I have been there for 4 years. They have not lost any accounts but have gotten rid of 3 accounts. One of them was definitely the one you are talking about as it is the only one I ever saw with such blatant cherry picking by hospital staff. They were not even hospital staff; they were hospital employees that were let go and went in to work as ICs.

I have been a lead and stepped down recently due to family obligations.

They continue to grow steadiily and the changes over the years have all been positive. They truly do value their employees and stand strong on no offshore, which is important to me.

I would give them a call if you do not like where you went. Several have found that the grass is not greener and came back. A few were not taken back, but I find them to be fair.

I do not think that the company is perfect (i.e. no downtime pay) but I usually have plenty of work, get paid on time and like the people I encounter. I get asked to work extra, but that should stop now that there are more MTs on my main account.

They do not overstaff; I am very grateful for that.
Heartland will sell accounts, because when it is done overseas the cost for the client is cheaper
nm
Yep, exactly -- TransTech lost accounts and I truly believe is in financial trouble right now !

That small overflow account acquired has not paid yet, and the HUGE hospital they lost is no longer paying them.


I really think TT is in lots of trouble right now money-wise.  Keeps changing payroll companies due to *floating* and not having the money for the payroll company, is my thoughts.


We had the best payroll company in the world -- but TT all of a sudden changed . . . and I mean ALL OF A SUDDEN, so much so that all our payroll information was WRONG, etc.  Horrible time with this new payroll company, but it was a FAST decision made on TT's part.  Probably had no choice except to change payroll companies.


TT is not stable as far as financial backup.  Just imagine after losing a HUGE hospital account how much less money was coming in this week and prior.  Those little overflow accounts just don't bring in a lot of monies.  Dictaphone controls how much money TT gets -- due to Dictaphone owning the platform and dividing up the work between Dictaphone's customers ! 


 times for TT now.


You obviously haven't a clue what you are talking about. TT has NOT lost any accounts. TT is NO
having financial troubles. Dictaphone does NOT control the money or the accounts. I would strongly suggest you refrain from posting that erroneous information here or face the consequences.
Did we not just lose a lot of MTs with the accounts that we lost? What the heck did we hire (sm)

around 15 more MTs for then?  Why would they post the welcome to new employees for July and August?  Yes, perhaps they were hired before we lost that account and were anticipating a new one, but get real.   Some of those employees could have been with the company a long time.  I think they should reduce the availability of work to the newcomers and provide to those who have been building this company all along.


Not trying to be mean, really.  It just does not seem fair.


 


TransTech has no work; that is why; lost accounts; overhired significantly BAD nm

Does TT care?  No, they get their big paychecks no matter if the MT's do or not.


Sure, have lost patience, never lost sense of acting
x
QT lost jobs lost dreams
webmedx is hiring but they may already have enough people, I got a job there last week.  No matter what kind of bull you are hearing from management or otherwise is a lie.  The account is gone, please look for new jobs
I think there are numerous "nm"
that come on here. How do we know who is who?
I see the numerous complaints on here
This is pertaining to work, not my home life but pretty much of a recluse because that is how I like it, love being able to do what I want and when I want. People gripe on here about their companies. I like the place I work for, have no complaints. Most can say we are all in this together. Not me. Others can get lawsuits, try to hold MTSOs responsible for every little thing going wrong in their lives, have at it. Ok, I don’t really live for myself, I have animals around here also that I care for, how about that? Hubs is pretty special also but other than that, work is way down on my priority list.
Numerous posts below and in the last few weeks.
nm
That is where numerous Spheris MT's are moving. They are getting a very
There is message board made of Spheris employees, which now has recruiters from Webmedx on encouraging people to quit Spheris. Believe me, Spheris is no bed of roses, but going on another company's board is hitting pretty low.
Precyse offshores, pay is based on numerous

things - years of experience, shift, CMT, etc.   Pay is average. 


I don't know anything about the other company.


 


 


 


Scroll down and read the numerous posts over the
last week or so.  Also dozens of posts in the archives. 
YES! I will get numerous reports from the same ugly dictator

8 times in one night -- these H&P's being 6 plus hours old, and each dictated with plenty of time in between, my knowing that there were other dictators dictating in between his -- so know that they have been holding them for me after the day shift gets off. They don't delay H&P's getting out for this many hours, so it is so very obvious what is taking place. I don't like companies manipulating the system for their favorites.


I absolutely despise this practice by a company.


Numerous times I have been told our wages are lower because
we are now competing with (almost third-world) countries, who think 2 and 3 cents a line is a LOT. Therefore, to stay competitive, we must now work for a lower wage.

There are times there have been actual threats that we would lose our accounts, if we do not comply as hospitals would just take their accounts overseas.

Leaves a lot of room for corruption, i.e., whether it is true the hospitals would actually go that route (I think they might, considering CBay and how huge they are) or whether it is the MTSO duping us into accepting lower pay.

We are in a similar situation as in the 1800s (Funny you can almost substitute these people with 'MTs' and 'India', if you know what I mean:

(From Wikipedia) ...between 1830 and 1850, as the Industrial Revolution gave way to the Second Industrial Revolution, sweatshop production of inexpensive clothing displaced members of the tailors guild, and replaced them with lower-skilled workers performing piece work at lower wages and in inferior conditions. The trend away from tailors was accelerated by the advent of a practical, foot-powered sewing machine in 1846.

The terms sweater for the middleman and sweating system for the process of subcontracting piecework were used in early critiques like Charles Kingsley's Cheap Clothes and Nasty, written in 1850. The workplaces created for the sweating system were called sweatshops, and variously comprised workplaces of only a few workers, or as many as 100 or more.

In the sweatshop of 1850, the role of the sweater as middleman and subcontractor (or sub-subcontractor) was considered key, because he served to keep workers isolated in small workshops. This isolation made workers unsure of their supply of work, and unable to organize against their true employer through collective bargaining. Instead, tailors or other clothing retailers, would subcontract tasks to the sweater, who in turn might subcontract to another sweater, who would ultimately engage workers at a piece rate for each article of clothing or seam produced. Many critics asserted that the middleman made his profit by finding the most desperate workers, often women and children, who could be paid an absolute minimum. While workers who produced many pieces could earn more, less productive workers earned so little that critics termed their pay starvation wages. Employment was risky: injured or sick workers would be quickly replaced by others.

There you have it...Nothing will most likely be done until there is another type of revolution in this country.
I have been down numerous hours this year due to storms. 3 times with mandatory

There are probably lots of MTs still down due to Katrina and Rita.


Don't believe weather can't impact your life in a big way.  Be prepared to know what your options are with your job.


 


They can't afford to bother you. You are too busy toggling between numerous screens in
l
typos on this board are to be forgiven, but new company's numerous errors and the picture they

painted for our first impression of someone in whom we are required to put practically our entire life details in an email back to them left much to be desired in my opinion (by this MT).


It's a "fishing" post. Same post a few days ago with numerous errors
ROFL
Are they losing accounts. Do most of their accounts stay for long period of time. I have
heard pros and cons about the quality of their work.  I guess it is much cheaper than other companies can offer.
Heartland?
Has anyone heard of a company called Heartland Transcription out of Toledo?  A friend of mine has been talking to them and wondered about it, so I told her that since I was online right now I would ask.  Thanks! 
Heartland
You MUST be their recruiter.
heartland

TAKE EVERYONES ADVICE, DON'T GO THERE - BEEN THERE - WORST EVER.


Heartland
WOW! What paper was this printed in, the post doesn't mention it. Also age discriminations is llegal folks, and just fort he record HIS hired me and I am 58...make me wonder..................nola
Heartland
I myslef cannot help but wonder what is going on with Heartland. I currently work for them and scared I will end up without a job.
Heartland does.
xx
Heartland?
Does anyone have info or updates on what is going on at/with Heartland? I've heard about quite a few layoffs in the recent days. Thanks.
heartland

 


sometime back, there was a post in this forum regarding heartland's sale status. it refers to spi backing out of acquisition of heartland...


Heartland.....sm
Medical transcription business booming
Anshuman Daga

Bangalore, February 20
Medical transcription firm HealthScribe India, which uses India’s large pool of English-speaking graduates to enter medical data on US patients, expects its revenue to nearly double annually over coming years.

“I expect our turnover to grow at 80 percent compounded annual growth rate for the next few years,” HealthScribe’s Chief Executive Officer Tony Hales told Reuters in an interview.

The company, a joint venture between Max India and Healthscribe Inc of the United States, currently does $6 million in business a year.

The booming medical transcription business has become a $ 6 billion industry in the USA.

Transcription professionals key in medical data such as patient histories or treatment into computers after doctors in the USA phone the transcription centre and verbally record their observations. Once keyed into computers the data is transferred back to US hospitals via e-mail.

Global Centre

India has become a global hub for medical record transcription business with the establishment of high-speed telecom links and its large number of English-speaking graduates.

The fact that wages in this field in India are only 15 percent of US salaries is the biggest draw for firms such as HealthScribe to set up shop in India, Hales said.

“Our (HealthScribe’s) only limitation for growth has been time and experience,” Hales said. The company was not adding more than 75 to 100 employees a month to ensure that the quality of work is maintained, he explained.

Hales said it takes about four years for a local employee to match the quality of work done by his counterpart in the USA.

Other foreign companies in the same industry with operations in India include US-based HeartLand Information Systems and CBay Systems (India).

The growth of such services has been fuelled by rising demand to maintain basic hospital data and records and use these as legally recognised documents for US doctors to support medical decisions. Reuters

Heartland?
Who is spi? Thank you.
Heartland... now what do we do?

So... what do we do now guys?


Heartland
So sorry to hear about what happened.  They will lose their clients.  Are any of you from MS, AR or TN???
Heartland
I'll bet the we take care of our people people have even them beat dirtwise.
Heartland
Very sad, well-written. Please, please, forward this to former Senator John Edwards at OneAmericaCommittee.com. Please browse the site and familiarize yourselves with the work the Senator has been doing. I believe HE REALLY CARES. Please anyone who has the time, browse the One America site. You can sign up for updates from them and help by signing petitions and just spreading the word. It's time for Americans to take back America, don't you think? Thanks all. God bless you all who have been treated in this fashion by Heartland, but consider that some way, in some fashion, the ones who did this to you WILL get their just rewards.
Heartland

The we take care of our people was supposed to be in parentheses but didn't show up in my post. 


Heartland
I am sorry for all of you. I had the miserable experience of working for Heartland a few years ago. I stayed only 6 months so I didn't have to reimburse them $2000 for their flying me to Toledo for training (what a joke that was) me. For those of you who want to write their clients, be careful. It technically could be a violation of HIPAA. Instead, write the newspapers where the client is located. You can bet that their staff members read the letters to the editors. A letter to the client could just get buried by the administration. I know of at least 2 instances where a client was outsourcing to India, but their staff was unaware of it. Do not, of course, mention the name of the client. Call it a local medical facility or a medical facility located in this state or area if there is only one medical facility in that particular town... something like that. It has been a few years since I worked for Heartland, but while with the company, I edited reports typed in India. If any of you want to E-mail me with the city and state (no other information) where a client is located, I will be happy to write a letter to an Editor too. Best of luck to all of you.
Heartland
HCR Manor Care is the mother company for Heartland, Inc., they are NOT BROKE by any stretch of the imagination.