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Serving Over 20,000 US Medical Transcriptionists

Team leads not in India

Posted By: Angie on 2008-10-24
In Reply to: Tons of stuff in archives, nothing good. If you - me

When I worked at Focus my team leads and technical support were in India, but they have just recently changed this.  Your team leads are now Americans.




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All of your team leads are India
nm
Too bad they got rid of Indian team leads. My US team lead is the worst.

OSI team leads don't do QA at all
All we do is monitor workflow and assign jobs when the coordinator is off - I get $14 for a few hours a week and then do transcription for a line rate. Line requirement is less than regular MT's.

Not a bad setup for us.
Correct...my team still has leads. sm
The truth is, most of the team leads were eliminated because they WEREN'T an asset to the teams. Many of them got the job because they were the only ones who applied. Many were not confident in site formats and rules, giving incorrect information on team mail, and many of them spent entirely too much time chatting with each other about their personal lives on team mail instead of editing. They were the cause of their own demise.
Now 1 AC and 2 team leads are leaving OSI
Not only the MT's but also 1 AC and 2 team leads are leaving OSI.  If you haven't applied elsewhere time is running out before the good jobs are gone.  The only person who will be left when it is all said and done will be the QA manager who will never go anywhere else not only because she is attached at the hip with the great policy makers but also because she couldn't get a job elsewhere if she tried.  After all you have to actually pass the transcription test. 
Any Cardioscribe team leads here?
If so, please email me or post here. Just wanting to know if the hourly rate is fair and would like to hear what you think about your job.
Yea and what's the deal with getting rid of the team leads?
nm
They still have Indian team leads.

Nope, I was called by my former Indian team lead in the begining of this week asking if I could come back to work for them. 


That being said, I had no problems with any of the team leads being Indian, was able to understand them and they were friendly.  My only problem was that before everybody left after being told they had to go employee, there was no work.  It could take all 3 shifts to get enough work for even part-time work on some days and we were told they would not pay down time if we didn't have work so a lot of my scheduled shift as an employee could be sitting refreshing queue without being paid for that time. 


I know that right now, there is pleanty of work but they are more than likely going to overhire.  They don't like work in queue at all.  If there are any reports sitting in queue on the weekend they want you working and threaten to hire more people, thereby taking work away from you.  I was shocked when I changed companies and found how much work stays in queue for my current account, very rarely running out and when I do I have a secondary and a tertiary acct.  Up until now I was always told by Focus that they couldn't do that so when I was out, I was out.  And, my QA is always excellent so it is not my quality that keeps the work from me. 


I'm sure the team leads and mgmt SM

are keeping track of line counts, right?  Then they should be quite aware of who isn't getting their count in and contacting those people to find out what the problem is.


But the newbies can handle being team leads?
Give me a &%$) break!!!
I was told last January all team leads would be

in the U.S. by summer along with the QA team.  Come May, I was canned along with a bunch of other QA and management people.  Strange dontcha think?  Now they are singing the same tune to a different audience.  See ya at the unemployment office...


We need to team up together--India says they will have all of our MT jobs by 2010 (I think)
EVERYONE!!
It is time that we take a stand together and fight for our jobs!! We need to encourage others, especially our younger generations, to work as MTs AND we need to broadcast that the American peoples medical history is going offshore!! Let's not let them take our jobs!! Let's give them a run for their money!! I am not a prejudiced person, but I believe that we should do our own MT reports and they should do their own from their OWN country!!!!! If you are with me, send me an e-mail!!
Leads with ANY company NEVER run out of work; that is why the MT's do, because leads pick and cho
for themselves!  TT has so many leads it makes me sick!  We have absolutely no work, but I know those leads and QA are picking out plenty of work that they like to do !!!  FACT !!!
opppss meant purple team, not red team.
Sorry, I meant the purple team.
So you are saying that QAs & leads
I am a top notch MT too and was still asked to QA BECAUSE I am a -valuable- MT. Get over yourself.
job leads
This may be weird but I keep a list of companies in a favorites folder to check out if I find myself looking in the future. Going through MT Stars for old posts is a good place to start. Then I would check the company out on their web site, and if I thought I was interested I would either call the recruiter or test depending on their requirements. Personally I would not wait for a company to advertise before applying.
Job leads
Here's a few links to aid in your searching. I've heard a lot of people have gotten/accepted jobs from applications they put in long ago.

http://www.mtjobs.com/profiles.cfm

http://mtcompanies.proboards.com/
India, Michael. The MT world is going to India. Wonder why? nm
!
leads/bosses

Hi, Thanks for your input. I did get a chance to read it before the deletion. I am searching again __________. I really wish I could find a place, where the pay is decent, with benefits, enough work and where the staff responds to account related questions. I am so tired of testing, thinking I have found the perfect place and then....................... Sorry just needed to vent a little.


Have a good Day!


Why do KS mgrs and Leads do this?
Why do you guys insist on coming to this board in an attempt to defend what idiots type? Then you have the gall to post 'KS MGR' or 'KS LEAD'. Your posts just make you look dumb and seem quite unprofessional when you do this. When you identify yourself as a KS MGR or KS LEAD, whatever you post reflects on the company as a whole. You stated 'you need to stop spreading lies'...is there not a better way to say this? Ignore the trolls. I doubt very seriously that people who are interested in KS will be swayed by these posts.

If you insist on posting remarks to defend KS, don't make it known that you are a KS MGR or KS LEAD. Sheesh!
It's so they can hire even MORE leads, CEO's
for some reason that top-heavy management is good management.
With the exception of the Leads SM
Always seem to have plenty of work when work load is light/low.  Pretty unfair advantage, if you ask me. 
not sure what happened but this is down under Eliminated Leads below.. nm
nm
I would, except the tone of some of your posts leads me to believe
?
Which leads? I asked my TL and she knew nothing of this. sm
But, leave it to MW to pave the way of utter cheapness.
My leads are great but if you are having a problem...
email Lee...she will take care of it!!!
leads don't have line requirements
nm
Leads actually are expected to meet
a certain quota like everyone else. Otherwise, they'd starve. Leads have to pay their bills like everyone else.
Please clarify how leads take the best jobs....

when they don't type during the times they are acting as leads? Work does flow according to TAT and has nothing to do with assigning so-called crappy jobs and dictators to anyone. First in line, first in time is the way it goes.


So, MTSOs actually ENCOURAGE the leads.sm
to cherry-pick only the work they want to do -- a wonderful setup!.  This, and their salary, too.  Which doesn't surprise any of us, but where does this despicable and unfair practice leave the regular MTs, who are not salaried and only have the measly few pennies per line for the garbage that they are allowed, even encouraged, to throw at us? 
There's no time clock but the leads monitor who is on and who isn't. sm
The account I am on has very strict shifts because of being radiology. I have heard that others are more flexible.
I totally agree, the KS leads and KS managers
the negative posters.  Boy the defenses sure are up if this has gone all the way to management and even the owner.  Take a deep breath everyone.  Keystrokes is asked about on this board all of the time.  If something negative is said, then so be it.  Do we not all take any of these posts for what they truly are, which is an opinion.  Some posts may contain facts, but you must be aware that a message board is also full of opinions.  I have seen Transcend bashed on this board, and I had quite a lovely experience with them when I worked for them.  To each his own.  I try to comment in a positive manner when asked, but I do not know all of the facts.  I still would like to be able to post my OPINION.  I do not however feel the need to defend them every chance I get!  My goodness.  We are adults here, but you really could not tell from some of these nasty posts especially the ones claiming to be in a managerial position.  
NO FAIR LEADS TAKING BEST WORK - sm

But I don't suppose this is a new issue, is it?  Leads have to get in their lines, too, which I was surprised to learn - however, it shed light on a lot of things, like getting all crap/ESL, difficult work, this was before good work went VR and we actually did have some good dictators. 


But as soon as one of the good jobs turned up in the MTs queue (after a while can often tell by MD ID#) - it disappeared just as fast, replaced by a piece of ----.  Had asked lead a few times after this happened, who rudely answered that, what difference did it make to me - I hadn't started on the job yet, anyway.


In all fairness, work should flow naturally - first come, first serve, with the next available MT for the next available job.  But as long as the Leads have control over this, they'll continue to get the best work.  Lot of complaints also on this board re. Cherrypickers and blaming the MT (who get blamed for most everything, anyway) we need to look at WHO has control over work distributed and who benefits from having that control, and it's not the MT.


Most leads are compensated for the extra duties.....
like answering emails and watching TATs, etc. There is no OT, and no huge salary, and leads are expected to reach quota like everyone else. I would know, I work there, and I am a lead. We don't cheerypick, and work is first in/first out unless work has to be assigned for a particular platform. Geez!
They sent an email asking for leads a couple of months ago
Did you try and weren't chosen, or for some reason not want to be a lead?
I think the problem is that the owner of KS herself does the same thing. She clearly leads by examp
Ugh!
I have gotten many solid, good job leads and offers from the board...sm.
I have never received any Spam or undesirable mail, only solid offers from companies, and I have gotten a great position through this and many other back-up offers. Just be sure to post a good resume, it will represent you, and always do research through board or Google, whatever, to see if this company would really be worth pursuing.....best of luck to you! There are a few other sites that you can post to for medical transcription, posting resume and such.
Questions about payroll, et cetera should be brought up to your leads...
not to the board...If this was strictly a Keystrokes board, then I would understand but it isn't. I have been there for over 2 years...Please don't feel like I am bashing you or anything. I just think it is inappropriate to bring up payroll questions on a public board.
As I have stated repeatedly, although very unfair, leads have line counts too.
nm
TransTech leads and QA have enough work anymore! Are you either? Re payroll co. change,

I remember that well -- SUDDEN HURRY to get paperwork turned in to new company (same paperwork as a new-hire wound fill out).  Then the new payroll company did a horrible job of putting the data in, and made horendous mistakes in our personal info, etc.  I remember that HURRY very well !


No warning whatsoever to the MT's; just unbelievable mistakes made by new payroll company, and am sure it was due to the BIG RUSH put on them. 


Talk to your leads or call the main office to see if you can get a backup account...
I have been there for over a year too and have always had plenty of work...
Keystrokes....very flexible, tons of work, great leads, good pay...
I love it there...
I repeatedly tell you leads and QA have quotas obtain dictation too. That is where the good dictatio
nA
TransTech leads/sups/QA/others beta testing new software ROBBING US OF THE BEST DICTATION AND WORK !

They are absolutely stealing money from our pockets!  The work has dwindled down to nothing because of the leads/sups (all those micromanage people they have recently hired) taking the best work and dropping the most HORRIBLE in our queue.  They will deny the ability to do this, but it is an absolute LIE when anyone at TT tells their MT's this.  You can watch jobs line up in your queue and then POOF -- pulled out by those leads, etc. taking the job out.  TT thinks we MT's are too dumb to see what they are doing.  NOT !   I watch my jobs coming and GOING OUT!!!!!   Very disgusting to be treated like that.  I don't care if leads have to get their lines or not -- LET THE WORK FLOW AND QUIT TAKING THE CREAM OF THE CROP FROM US MT'S so that we can no longer make a living at Transtech.  We have to make our lines, too, and we have to PAY OUR BILLS, too !!!! 


What a mess TT has gotten themselves in, but it hasn't affected management's checks YET, so no matter to them.


offshore to India, it's OFFSHORE (off shore), not outsource to India.
nm
Do they have a US team? Or
should I start looking?? They have never mentioned anything about dropping the US team, but I would bet they would do it in a heartbeat - I guess that's why they are known as heartless.
There is still a QA team.
The team leaders to the document completion.
BEST team

KS used to have people that just did that without a name.  There was a gal who did our hospital and we could not have her permanently.  What we settled for was not even close to what we wanted.  The whole idea is very midleading.


ER Team
Yes, they asked me for either a Sun-Thur or Tue-Sat for daytime hours.  Afternoon and late evenings could be Mon-Fri. 
Same team
I worked for OSi for the CURRENT QA manager and most of the current team were there the entire time, except for new people who were hired as the company expanded.  Most everyone was excellent to work with - a great team atmosphere.  Working as an OSi QA is not easy, and I liken it to teaching - you do way more than you are expected to do because you LIKE to, and you get paid way less than you are worth, because you like doing what you do.  But I think that's true of any job you do that you love. 
What Team Were You On
What team where you one there? I currently work for them and have had none of the trouble that you had. I am sure it all would vary from team to team.